1. Case Study
Assess Employee
Motivation
SITUATION
QuestBack is used for a variety of human resource purposes at Ernst & Young in Norway.
One of the main applications is the Company’s Human Capital Index that is conducted every
six months. Other uses include evaluation of courses and events, voting related to board
membership, feedback on employment processes and regular monitoring of employee opinion.
“...through QuestBack, our basis for taking decisions and acting on feedback is
more solid and reliable.”
BJØRN VIHOVDE, HR DIRECTOR, ERNST & YOUNG
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2. About
ERNST & YOUNG
The members of the Ernst & Young
global organization help companies in
businesses across all industries—from
emerging growth companies to global
powerhouses—deal with a broad range
of business issues.
SOLUTION
The Human Capital Index is an excellent way for Ernst & Young to test the waters with their
employees, letting them gauge employee motivation and receive input and suggestions.
Through their use of QuestBack, Ernst & Young can provide employees with feedback and take
action in just a short time after the survey has been carried out.
Company
Ernst & Young, Norway
Industry
Accounting
Objective
» Maintain market leadership by attracting,
developing and retaining outstanding
employees through effective communication
and feedback
Result
RESULT
» Human Resources are able to continuously
monitor employee opinion and use this
information to take strategic decisions
The use of QuestBack means that Ernst & Young can tailor questionnaires to make sure that
they get the answers they need to specific questions, without overlap between surveys.
Area of use
» Human Resources purposes
“Our use of QuestBack has had a positive effect for the whole company. As a result of our weekly
use of the QuestBack system, the Human Resources department is now able to provide precise
information on employee opinion, as and when it is needed,” says Bjørn Vihovde, HR Director.
“In addition,” he continues, “through QuestBack, our basis for taking decisions and acting on
feedback is more solid and reliable.”
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QuestBack enables organizations to gain
actionable insights and build stronger relationships
QuestBack
Loevenskiolds gate 26
0260 Oslo, Norway
tel +47 21 02 70 70
fax +47 21 02 70 71
post@questback.com
with customers and employees, through leading
feedback and engagement solutions.