Capítulo 1

L E A R N I N G O U T L I N E Follow this Learning Outline as you read and study this chapter. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

L E A R N I N G O U T L I N E (cont’d) Follow this Learning Outline as you read and study this chapter. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

L E A R N I N G O U T L I N E (cont’d) Follow this Learning Outline as you read and study this chapter. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Who Are Managers? ,[object Object],[object Object]

Classifying Managers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

What Is Management? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Effectiveness and Efficiency in Management Exhibit 1.2

What Do Managers Do? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Management Functions Exhibit 1.3

What Do Managers Do? (cont’d) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Skills Needed at Different Management Levels Exhibit 1.5

Conceptual Skills ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Exhibit 1.6a Source: Based on American Management Association Survey of Managerial Skills and Competencies, March/April 2000, found on AMA Web site ( www.ama.org ), October 30, 2002.

Communication Skills ,[object Object],[object Object],[object Object],[object Object],[object Object],Exhibit 1.6b Source: Based on American Management Association Survey of Managerial Skills and Competencies, March/April 2000, found on AMA Web site ( www.ama.org ), October 30, 2002.

Effectiveness Skills ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Exhibit 1.6c Source: Based on American Management Association Survey of Managerial Skills and Competencies, March/April 2000, found on AMA Web site ( www.ama.org ), October 30, 2002.

Effectiveness Skills (cont’d) ,[object Object],[object Object],[object Object],Exhibit 1.6c Source: Based on American Management Association Survey of Managerial Skills and Competencies, March/April 2000, found on AMA Web site ( www.ama.org ), October 30, 2002.

Interpersonal Skills ,[object Object],[object Object],[object Object],[object Object],[object Object],Exhibit 1.6d Source: Based on American Management Association Survey of Managerial Skills and Competencies, March/April 2000, found on AMA Web site ( www.ama.org ), October 30, 2002.

Management Skills and Management Function Matrix Exhibit 1.7

How The Manager’s Job Is Changing ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Changes Impacting the Manager’s Job Exhibit 1.8

What Is An Organization? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Characteristics of Organizations Exhibit 1.9

The Changing Organization Exhibit 1.10

Why Study Management? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Universal Need for Management Exhibit 1.11

Rewards and Challenges of Being A Manager Exhibit 1.12

Capítulo 1

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Capítulo 1