This document discusses top trends for effortless customer engagement in 2017. It defines effortless customer service as requiring less effort from customers to get issues resolved quickly. It argues that customers now demand effortless rather than excellent service across any channel. The top trends discussed are: 1) Millennials demanding intuitive answers within seconds through personalized support; 2) Chatbots providing conversational answers; 3) Real-time customer intelligence dashboards for personalization; 4) Guidance across channels rather than channel preference; 5) Contextual knowledge bases that preemptively answer questions.
Redtie is the first multi-channel messaging suite for businesses. We help businesses connect with their customers and prospects real smart.
Multi-channel messaging suite – Know more about it. Communicating seamlessly as required with customers is essential for consistent business growth since engagement drives a business in customer acquisition momentarily.
Talkdesk Webinar Series: Drive Growth by Reducing Customer Effort TalkdeskInc
https://www.talkdesk.com/resources/webinars/
Today’s customers are smarter, pickier and more demanding of customer service. After a poor service experience, 71% of customers end their relationship with you, and 61% go to a competitor. Ouch!
In this webinar we covered:
- How customer service impacts your bottom line.
- Why you should care about customer effort.
- Three steps to target and reduce effort from your customer's experience.
How Surveypal Uses Talkdesk to Increase Customer LoyaltyTalkdeskInc
https://www.talkdesk.com/resources/webinars/
Superior customer experience is the name of the game for Surveypal. Through attractive, cross-device surveys, Surveypal helps companies pull critical insight into the customer journey to create better experiences.
Learn how Talkdesk helped Surveypal:
- Connect to customers with real-time, personalized conversations
- Integrate Salesforce and Zendesk to provide excellent service
- Create a global call center in minutes
How to Meet the Expectations of Today's Customers | AcefoneNaina Rajput
Customer expectations are rising faster. People interact with businesses via different modes of communication channels. In this situation, meeting customer expectations is not easy at all. Here we explained some points that will be helpful in meeting the expectations of today's customers.
Value added customer service is an important tactic for SMBs to acquire and retain potential customers, increase brand awareness and so on. Here are five ways build effective customer service solution to your business in order to increase brand presence at global level.
A Blended Call Center is a call center that performs both inbound and inbound functions for greater customer satisfaction.
Let's see in detail what a blended call center is and how it can help increase your efficiency and productivity.
Four Steps To Find Out What Your Customers Want Niharika Gupta
Customer needs are an essential aspect of any business. Understanding your customer can help you in developing your product in a way that customers appreciate and advocate it.
Let's see how you can find out what your customers want in these four simple steps.
Businesses from every possible industrial vertical need to understand the importance of IT Staffing Services. Staffing services India benefit both large and small companies alike by finding the ideal staff for your organization.
Redtie is the first multi-channel messaging suite for businesses. We help businesses connect with their customers and prospects real smart.
Multi-channel messaging suite – Know more about it. Communicating seamlessly as required with customers is essential for consistent business growth since engagement drives a business in customer acquisition momentarily.
Talkdesk Webinar Series: Drive Growth by Reducing Customer Effort TalkdeskInc
https://www.talkdesk.com/resources/webinars/
Today’s customers are smarter, pickier and more demanding of customer service. After a poor service experience, 71% of customers end their relationship with you, and 61% go to a competitor. Ouch!
In this webinar we covered:
- How customer service impacts your bottom line.
- Why you should care about customer effort.
- Three steps to target and reduce effort from your customer's experience.
How Surveypal Uses Talkdesk to Increase Customer LoyaltyTalkdeskInc
https://www.talkdesk.com/resources/webinars/
Superior customer experience is the name of the game for Surveypal. Through attractive, cross-device surveys, Surveypal helps companies pull critical insight into the customer journey to create better experiences.
Learn how Talkdesk helped Surveypal:
- Connect to customers with real-time, personalized conversations
- Integrate Salesforce and Zendesk to provide excellent service
- Create a global call center in minutes
How to Meet the Expectations of Today's Customers | AcefoneNaina Rajput
Customer expectations are rising faster. People interact with businesses via different modes of communication channels. In this situation, meeting customer expectations is not easy at all. Here we explained some points that will be helpful in meeting the expectations of today's customers.
Value added customer service is an important tactic for SMBs to acquire and retain potential customers, increase brand awareness and so on. Here are five ways build effective customer service solution to your business in order to increase brand presence at global level.
A Blended Call Center is a call center that performs both inbound and inbound functions for greater customer satisfaction.
Let's see in detail what a blended call center is and how it can help increase your efficiency and productivity.
Four Steps To Find Out What Your Customers Want Niharika Gupta
Customer needs are an essential aspect of any business. Understanding your customer can help you in developing your product in a way that customers appreciate and advocate it.
Let's see how you can find out what your customers want in these four simple steps.
Businesses from every possible industrial vertical need to understand the importance of IT Staffing Services. Staffing services India benefit both large and small companies alike by finding the ideal staff for your organization.
Brand Building in the Customer Experience world!Cloudcherry
The evolution of the customer over the years has meant that organizations need to come up with strategies that are not just out of the box but also ones that improve loyalty and retention rates. At the same time, it's important to have a clear vision and ensure that your employees are aligned to it - that's how great brands happen!
How to Combine Live Chat with Phone SupportTalkdeskInc
https://www.talkdesk.com/resources/webinars/
Originally from our webinar with Pascal from Userlike, check out this deck to learn tips and tricks for combining and boosting your live chat and phone support. In the deck you’ll learn:
- Tips for leveraging these support channels more effectively.
- Ways in which these two channels differ and their use cases.
- How to integrate live chat and phone support in the most optimal way.
Watch the webinar here: https://www.talkdesk.com/resources/webinars/improving-live-chat-phone-support
The Customer Experience Compass brings together the key elements that influence the customer experience. This whitepaper describes the elements of the model in more detail to help assess and shape the customer experience roadmap of your organization.
Your Guide to ACE Retail Customer ExperienceCloudcherry
Without doubt, retail is a fiercely competitive industry to thrive in. In a world where customers are spoilt for choices, delivering exceptional customer experience is the only differentiating factor that can help brands gain loyal customers. Read up on a few proven strategies to boost your Retail-Customer experience game-plan in this presentation.
A presentation on
How Live Chat can improve your business?
Live Chat is Convenient for Customers?
Live Chat Cuts Down on Expenses?
Live Chat Increases Sales?
Live Chat Gives You An Edge of Your Competition?
5 Effective Ways to Retain Your Customers | AcefoneNaina Rajput
Retaining the existing customers is better than gaining the new ones as it is the easiest way to grow business in less time. But the main question arises how you can ensure this? In this presentation, you will find the five most easiest ways that will help you to establish a long term relationship with your customers.
Adapted from Tricia’s Customer Service Success Blog. Learn how your company can use Live Chat effectively to improve customer support and the customer experience. Read more of Tricia's blogs at www.parature.com/blog.
https://www.talkdesk.com/resources/webinars/
Ring in the new year with great customer service!
In this slideshow you will find:
- The top 10 customer service trends according to industry leaders.
- Research and data to support these trends.
- Actionable tips of how you can stay on top of the competition.
Connect2020 is a single app that finds the service provider phone, email, txt, Instant Messenger contact details and in 1 click your connecting!
Connect with the company via whatever medium suits you at whatever time suits you.
Getting you the help you need faster.
Making you a happier, stickier customer.
Connect2020 - The power to connect and get things done when and how it suits you. Not them!
Live Chat Best Practices For Customer SupportOnlim GmbH
Live chats allow companies to connect with customers in real-time and be at their side throughout their whole customer journey and sales process. Here the most important live chat best practices for your success.
---
Try the Onlim LiveChat for free here: https://onlim.com/en/products/live-chat/
---
Full article available here: https://onlim.com/en/live-chat-best-practices-for-customer-support/
---
Onlim - Automating Customer Communication via Chatbots and Voice Assistants.
www.onlim.com
The presentation aims at providing insights into the current state of Customer Services and what it is expected to be in the future. It provides analytics driven information in the world of Customer Service, while highlighting the key areas, for leaders and IT decision makers to focus on.
Discover Drew Diskin's 5-Ps of CX in this informative framework for understanding and leveraging the customer experience to market and build excellent brands. This presentation was originally shared with Bryant University students, alumni and faculty worldwide.
The Butterfly Effect of Customer ExperienceSogolytics
Small pain points -- and successes! -- can have a huge impact in your short-term and long-term customer experience. What kind of impact are you creating with your CX?
The customer service environment depends on leveraging on the customer psyche and here we are trying to discuss what trends will make the customer support scenario more inclined towards a satisfactory customer base in the year 2017.
Brand Building in the Customer Experience world!Cloudcherry
The evolution of the customer over the years has meant that organizations need to come up with strategies that are not just out of the box but also ones that improve loyalty and retention rates. At the same time, it's important to have a clear vision and ensure that your employees are aligned to it - that's how great brands happen!
How to Combine Live Chat with Phone SupportTalkdeskInc
https://www.talkdesk.com/resources/webinars/
Originally from our webinar with Pascal from Userlike, check out this deck to learn tips and tricks for combining and boosting your live chat and phone support. In the deck you’ll learn:
- Tips for leveraging these support channels more effectively.
- Ways in which these two channels differ and their use cases.
- How to integrate live chat and phone support in the most optimal way.
Watch the webinar here: https://www.talkdesk.com/resources/webinars/improving-live-chat-phone-support
The Customer Experience Compass brings together the key elements that influence the customer experience. This whitepaper describes the elements of the model in more detail to help assess and shape the customer experience roadmap of your organization.
Your Guide to ACE Retail Customer ExperienceCloudcherry
Without doubt, retail is a fiercely competitive industry to thrive in. In a world where customers are spoilt for choices, delivering exceptional customer experience is the only differentiating factor that can help brands gain loyal customers. Read up on a few proven strategies to boost your Retail-Customer experience game-plan in this presentation.
A presentation on
How Live Chat can improve your business?
Live Chat is Convenient for Customers?
Live Chat Cuts Down on Expenses?
Live Chat Increases Sales?
Live Chat Gives You An Edge of Your Competition?
5 Effective Ways to Retain Your Customers | AcefoneNaina Rajput
Retaining the existing customers is better than gaining the new ones as it is the easiest way to grow business in less time. But the main question arises how you can ensure this? In this presentation, you will find the five most easiest ways that will help you to establish a long term relationship with your customers.
Adapted from Tricia’s Customer Service Success Blog. Learn how your company can use Live Chat effectively to improve customer support and the customer experience. Read more of Tricia's blogs at www.parature.com/blog.
https://www.talkdesk.com/resources/webinars/
Ring in the new year with great customer service!
In this slideshow you will find:
- The top 10 customer service trends according to industry leaders.
- Research and data to support these trends.
- Actionable tips of how you can stay on top of the competition.
Connect2020 is a single app that finds the service provider phone, email, txt, Instant Messenger contact details and in 1 click your connecting!
Connect with the company via whatever medium suits you at whatever time suits you.
Getting you the help you need faster.
Making you a happier, stickier customer.
Connect2020 - The power to connect and get things done when and how it suits you. Not them!
Live Chat Best Practices For Customer SupportOnlim GmbH
Live chats allow companies to connect with customers in real-time and be at their side throughout their whole customer journey and sales process. Here the most important live chat best practices for your success.
---
Try the Onlim LiveChat for free here: https://onlim.com/en/products/live-chat/
---
Full article available here: https://onlim.com/en/live-chat-best-practices-for-customer-support/
---
Onlim - Automating Customer Communication via Chatbots and Voice Assistants.
www.onlim.com
The presentation aims at providing insights into the current state of Customer Services and what it is expected to be in the future. It provides analytics driven information in the world of Customer Service, while highlighting the key areas, for leaders and IT decision makers to focus on.
Discover Drew Diskin's 5-Ps of CX in this informative framework for understanding and leveraging the customer experience to market and build excellent brands. This presentation was originally shared with Bryant University students, alumni and faculty worldwide.
The Butterfly Effect of Customer ExperienceSogolytics
Small pain points -- and successes! -- can have a huge impact in your short-term and long-term customer experience. What kind of impact are you creating with your CX?
The customer service environment depends on leveraging on the customer psyche and here we are trying to discuss what trends will make the customer support scenario more inclined towards a satisfactory customer base in the year 2017.
What is the Difference Between Customer Experience and Customer Service?
Customer service is the direct one-to-one support that you offer to customers before, during, and after they purchase a product or service, and represents one small part of the full customer journey.
By contrast, customer experience encompasses all the interactions that they have with your brand.
7 Reasons Why Calls Drive Top Profits in Direct ResponseEddie Treizman
Our Web prevalent life has caused many Marketers to forget a basic tenant of success in Direct Response:
The Goal is to Maximize Profitability, not to Minimize Costs.
Generating conventional Inbound Calls plays a key role in ensuring success and profitability in Direct Response Marketing.
7 ESSENTIAL TIPS FOR EFFECTIVE LEAD GENERATION.pptxA2digital
: In simple words, Lead Generation/Lead generation marketing is the process of getting people interested in your business and gradually converting them through your pipeline into paying customers. Some people see lead generation as a big email blaster and an intrusive salesperson. However, today these techniques are no longer successful.
Life cycle marketing for the automotive services industryCatalyst
Whether your goal is to increase ticket size, boost cross-sell, get customers to visit more often, or all the above, an effective life cycle marketing strategy can deliver the competitive difference you want.
The second part of a two-part series whitepaper that will tell you not only how to generate quality leads for your MSP business but also how you can reach out to them so as to make them take notice.
VoIP Technology For Marketing StrategyKirti Khanna
VoIP is a useful technology that offers tremendous opportunities for the marketing team to bring more sales and customers in a business.
Here are some ways how VoIP is responsible for this.
Understanding the architecture of cloud becomes necessary for an organization to take full advantage of cloud services, and this is where you can get help from.
5 WAYS ARTIFICIAL INTELLIGENCE IS A SUCCESS FOR BUSINESSKirti Khanna
Artificial Intelligence is contributing to better customer experience for a business. Let's see how AI is responsible for this transformation and making fast, better, and smarter decisions possible.
Cloud Communication: 5 Things You Shouldn't MissKirti Khanna
As Cloud technology is influencing every sector of the economy, then why not businesses make use of its benefits to reduce communication gap and bring immense productivity. Let's discover what cloud communication can do to your business.
Over the last few years, the adoption and implementation of VoIP have been increasing. Let' see how VoIP helps make a big impact on environmental footprint.
10 Must Have Phone System Features that Business NeedsKirti Khanna
Having the right features on your business phones will make your business more perfect and productive. Take a look at must have features that improve your business performance.
Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...Jeffrey Haguewood
Sidekick Solutions uses Bonterra Impact Management (fka Social Solutions Apricot) and automation solutions to integrate data for business workflows.
We believe integration and automation are essential to user experience and the promise of efficient work through technology. Automation is the critical ingredient to realizing that full vision. We develop integration products and services for Bonterra Case Management software to support the deployment of automations for a variety of use cases.
This video focuses on the notifications, alerts, and approval requests using Slack for Bonterra Impact Management. The solutions covered in this webinar can also be deployed for Microsoft Teams.
Interested in deploying notification automations for Bonterra Impact Management? Contact us at sales@sidekicksolutionsllc.com to discuss next steps.
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024Tobias Schneck
As AI technology is pushing into IT I was wondering myself, as an “infrastructure container kubernetes guy”, how get this fancy AI technology get managed from an infrastructure operational view? Is it possible to apply our lovely cloud native principals as well? What benefit’s both technologies could bring to each other?
Let me take this questions and provide you a short journey through existing deployment models and use cases for AI software. On practical examples, we discuss what cloud/on-premise strategy we may need for applying it to our own infrastructure to get it to work from an enterprise perspective. I want to give an overview about infrastructure requirements and technologies, what could be beneficial or limiting your AI use cases in an enterprise environment. An interactive Demo will give you some insides, what approaches I got already working for real.
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
Do you want to learn how to model and simulate an electrical network from scratch in under an hour?
Then welcome to this PowSyBl workshop, hosted by Rte, the French Transmission System Operator (TSO)!
During the webinar, you will discover the PowSyBl ecosystem as well as handle and study an electrical network through an interactive Python notebook.
PowSyBl is an open source project hosted by LF Energy, which offers a comprehensive set of features for electrical grid modelling and simulation. Among other advanced features, PowSyBl provides:
- A fully editable and extendable library for grid component modelling;
- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
- For beginners: discover PowSyBl's functionalities through a quick general presentation and the notebook, without needing any expert coding skills;
- For advanced developers: master the skills to efficiently apply PowSyBl functionalities to your real-world scenarios.
Generating a custom Ruby SDK for your web service or Rails API using Smithyg2nightmarescribd
Have you ever wanted a Ruby client API to communicate with your web service? Smithy is a protocol-agnostic language for defining services and SDKs. Smithy Ruby is an implementation of Smithy that generates a Ruby SDK using a Smithy model. In this talk, we will explore Smithy and Smithy Ruby to learn how to generate custom feature-rich SDKs that can communicate with any web service, such as a Rails JSON API.
Connector Corner: Automate dynamic content and events by pushing a buttonDianaGray10
Here is something new! In our next Connector Corner webinar, we will demonstrate how you can use a single workflow to:
Create a campaign using Mailchimp with merge tags/fields
Send an interactive Slack channel message (using buttons)
Have the message received by managers and peers along with a test email for review
But there’s more:
In a second workflow supporting the same use case, you’ll see:
Your campaign sent to target colleagues for approval
If the “Approve” button is clicked, a Jira/Zendesk ticket is created for the marketing design team
But—if the “Reject” button is pushed, colleagues will be alerted via Slack message
Join us to learn more about this new, human-in-the-loop capability, brought to you by Integration Service connectors.
And...
Speakers:
Akshay Agnihotri, Product Manager
Charlie Greenberg, Host
Essentials of Automations: Optimizing FME Workflows with ParametersSafe Software
Are you looking to streamline your workflows and boost your projects’ efficiency? Do you find yourself searching for ways to add flexibility and control over your FME workflows? If so, you’re in the right place.
Join us for an insightful dive into the world of FME parameters, a critical element in optimizing workflow efficiency. This webinar marks the beginning of our three-part “Essentials of Automation” series. This first webinar is designed to equip you with the knowledge and skills to utilize parameters effectively: enhancing the flexibility, maintainability, and user control of your FME projects.
Here’s what you’ll gain:
- Essentials of FME Parameters: Understand the pivotal role of parameters, including Reader/Writer, Transformer, User, and FME Flow categories. Discover how they are the key to unlocking automation and optimization within your workflows.
- Practical Applications in FME Form: Delve into key user parameter types including choice, connections, and file URLs. Allow users to control how a workflow runs, making your workflows more reusable. Learn to import values and deliver the best user experience for your workflows while enhancing accuracy.
- Optimization Strategies in FME Flow: Explore the creation and strategic deployment of parameters in FME Flow, including the use of deployment and geometry parameters, to maximize workflow efficiency.
- Pro Tips for Success: Gain insights on parameterizing connections and leveraging new features like Conditional Visibility for clarity and simplicity.
We’ll wrap up with a glimpse into future webinars, followed by a Q&A session to address your specific questions surrounding this topic.
Don’t miss this opportunity to elevate your FME expertise and drive your projects to new heights of efficiency.
UiPath Test Automation using UiPath Test Suite series, part 3DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 3. In this session, we will cover desktop automation along with UI automation.
Topics covered:
UI automation Introduction,
UI automation Sample
Desktop automation flow
Pradeep Chinnala, Senior Consultant Automation Developer @WonderBotz and UiPath MVP
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
State of ICS and IoT Cyber Threat Landscape Report 2024 previewPrayukth K V
The IoT and OT threat landscape report has been prepared by the Threat Research Team at Sectrio using data from Sectrio, cyber threat intelligence farming facilities spread across over 85 cities around the world. In addition, Sectrio also runs AI-based advanced threat and payload engagement facilities that serve as sinks to attract and engage sophisticated threat actors, and newer malware including new variants and latent threats that are at an earlier stage of development.
The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers:
State of global ICS asset and network exposure
Sectoral targets and attacks as well as the cost of ransom
Global APT activity, AI usage, actor and tactic profiles, and implications
Rise in volumes of AI-powered cyberattacks
Major cyber events in 2024
Malware and malicious payload trends
Cyberattack types and targets
Vulnerability exploit attempts on CVEs
Attacks on counties – USA
Expansion of bot farms – how, where, and why
In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East
Why are attacks on smart factories rising?
Cyber risk predictions
Axis of attacks – Europe
Systemic attacks in the Middle East
Download the full report from here:
https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...Ramesh Iyer
In today's fast-changing business world, Companies that adapt and embrace new ideas often need help to keep up with the competition. However, fostering a culture of innovation takes much work. It takes vision, leadership and willingness to take risks in the right proportion. Sachin Dev Duggal, co-founder of Builder.ai, has perfected the art of this balance, creating a company culture where creativity and growth are nurtured at each stage.
JMeter webinar - integration with InfluxDB and GrafanaRTTS
Watch this recorded webinar about real-time monitoring of application performance. See how to integrate Apache JMeter, the open-source leader in performance testing, with InfluxDB, the open-source time-series database, and Grafana, the open-source analytics and visualization application.
In this webinar, we will review the benefits of leveraging InfluxDB and Grafana when executing load tests and demonstrate how these tools are used to visualize performance metrics.
Length: 30 minutes
Session Overview
-------------------------------------------
During this webinar, we will cover the following topics while demonstrating the integrations of JMeter, InfluxDB and Grafana:
- What out-of-the-box solutions are available for real-time monitoring JMeter tests?
- What are the benefits of integrating InfluxDB and Grafana into the load testing stack?
- Which features are provided by Grafana?
- Demonstration of InfluxDB and Grafana using a practice web application
To view the webinar recording, go to:
https://www.rttsweb.com/jmeter-integration-webinar
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered QualityInflectra
In this insightful webinar, Inflectra explores how artificial intelligence (AI) is transforming software development and testing. Discover how AI-powered tools are revolutionizing every stage of the software development lifecycle (SDLC), from design and prototyping to testing, deployment, and monitoring.
Learn about:
• The Future of Testing: How AI is shifting testing towards verification, analysis, and higher-level skills, while reducing repetitive tasks.
• Test Automation: How AI-powered test case generation, optimization, and self-healing tests are making testing more efficient and effective.
• Visual Testing: Explore the emerging capabilities of AI in visual testing and how it's set to revolutionize UI verification.
• Inflectra's AI Solutions: See demonstrations of Inflectra's cutting-edge AI tools like the ChatGPT plugin and Azure Open AI platform, designed to streamline your testing process.
Whether you're a developer, tester, or QA professional, this webinar will give you valuable insights into how AI is shaping the future of software delivery.
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered Quality
What's Next in CX Top 5 Trends For Effortless Customer Engagement in 2017
1. What's Next in CX:
Top 10 Trends For Effortless
Customer Engagement in 2017
2. In today's world, customers decide how customer-centric a
company is. It has always been and always be one of the
critical competitive advantages for any business. Here are
some famous quotes supporting this:
The goal as a company is to have customer service that
is not just the best but legendary. ~ Sam Walton
Spend a lot of time talking to customers face to face.
You’d be amazed how many companies don’t listen to
their customers. ~ Ross Perot
Your best customers leave quite an impression. Do the
same, and they won’t leave at all. ~ SAP Ad
3. What is Considered Effortless Customer Service?
Effortless customer service means:
Less effort of a customer to get his or her query resolved.
Agents understanding customer query at the earliest.
Focusing on customer journey across all the channels.
Measuring the success of customer interactions by
1. Customer Satisfaction
2. First Contact Resolution
4. Why 'Effortless' and Not 'Excellent' Customer Service?
Forrester - In today's world, customers of all age demands
only effortless service. They prefer using self service
channels to get their answers resolved quickly.
CEB - In recent research, it has been found that there is no
difference at all between consumers whose expectations are
met and consumers whose expectations are exceeded.
Shep Hyken - You don't have to wow your customers all the
time. It is good to simply have better than average- all of the
time.
Here're three proof points as per the latest study:
5. These days, creating effortless customer
engagement will be the “new” imperative
to wow customers and compete in the
marketplace.
Learn about some of hottest emerging
customer service trends influencing our
industry.
6. 1. Millennials Demands Effortless Experiences-
Answers Within Seconds or Minutes
Companies will provide intuitive search i.e.
making search on your site intuitive, so customers
can sort, filter results fast.
Provide personalized support content to each
customer as they look for information.
Give access to all useful content to customer
from across the website, knowledge bases.
In 2017 , Companies will start using
intelligent and strategic approach
mentioned below to increase the issue
resolution rate.
7. 2. Chatbots: The New Hottest Tech Innovation
Chatbots have quickly become the new
tech innovation to answer the customer
with structured messages including text,
images, links and call-to-action buttons.
Doing so, they enables brands to
provide more conversational,
personalized service similar to human
customer service.
8. 3. Customer Intelligence and Real-Time
Dashboards
In 2017, real-time voice of the customer
dashboards will enable service professionals
to personalize engagement with the
customers.
Providing real-time dashboard available in
customer portal, it will allow customers to be
directly involved and also deliver answers to
their own questions automatically.
9. As per the latest study, it has been found
that customers don't want choice, they want
channel guidance.
Today's customer want customer service
professional to help them deliver the right
answer, fast. Whether it's a phone call or live
chat, they want all their issues to be resolved
in one contact.
4. End of Channel Preference and the
Beginning of Channel Guidance
10. 5. Contextual Knowledge Bases for
Personalization, Prediction
A Knowledge Base is more than a FAQs
that customers must look at your website
from time to time.
It not only provides customers with the
information they're looking for but it
preemptively answers basic questions a
customer might have regarding the
product or services.
11. About Us
The Real PBX, powered by CloudSpace
Technologies LLC, is a global provider of
unified cloud communication services
such as Hosted PBX, Call center solutions
such as VoIP phone system, SIP services
and toll free numbers to consumers and
businesses.
For more information, visit:
www.therealpbx.com or call at +1-888-
892-9646
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