"You can download this product from SlideTeam.net" Presenting this set of slides with name - Call Center Kpi Dashboard Showing Total Calls Average Answer Speed Abandon Rate. This is a five stage process. The stages in this process are Call Center Agent, Customer Care, Client Support. https://bit.ly/3oaNrUs

1. Call Center KPI Dashboard Showing Total Calls Average…
This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”.
Agent Name Total Calls Calls Answered
Avg. Speed of
Answer
Call
Resolution(%)
CR Trend
Agent 1 40 38 67.1 81.5%
Agent 2 41 38 68.0 79.5%
Agent 3 51 45 60.1 77.0%
Agent 4 46 36 61.5 72.2%
Agent 5 50 38 63.6 74.5%
0 1 2 3 4
Agent 1
Agent 2
Agent 3
Agent 4
Agent 5
Satisfaction Score – By Agent
10%
15%
38%
43%
62%
0%
20%
40%
60%
80%
100%
Department 1 Department 2 Department 3 Department 4 Department 5
In
Percentage
Call Abandon Rate – By Department
SLA Limits
Calls Answered in Less than 179
Seconds 41.9%
Calls with Satisfaction Score Less
than 4: 126
Total Calls
346
Avg. Answer Speed (in Sec)
54.2
Abandon Rate
18.2%
Avg. Calls/Minute
0.086
Overall Satisfaction Score
50
0
100
Satisfaction Score: 3.50

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4. 1. Select the Graph and right click -> Select "Edit Data"
2. An excel matrix will automatically show up
3. Enter the values based on your requirements and hit enter
4. The Graph/Chart shape will automatically adjust according to your data, and anytime you can go and change the value
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Edit Excel-linked Chart
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3. Choose “Fill” in the Format Shape box then “Solid” or “Gradient” depending on the appearance of the object. Change
colour as shown in the picture.
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