The document details a call center KPI dashboard that automatically links to Excel for dynamic data updates, featuring metrics like total calls, average speed of answer, and call resolution percentages. It includes instructions for editing graphical elements in PowerPoint and customizing the dashboard's appearance. Additional metrics include satisfaction scores, call abandonment rates, and service level agreements for calls answered within a specified time frame.

1. Call Center KPI Dashboard Showing Total Calls Average…
This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”.
Agent Name Total Calls Calls Answered
Avg. Speed of
Answer
Call
Resolution(%)
CR Trend
Agent 1 40 38 67.1 81.5%
Agent 2 41 38 68.0 79.5%
Agent 3 51 45 60.1 77.0%
Agent 4 46 36 61.5 72.2%
Agent 5 50 38 63.6 74.5%
0 1 2 3 4
Agent 1
Agent 2
Agent 3
Agent 4
Agent 5
Satisfaction Score – By Agent
10%
15%
38%
43%
62%
0%
20%
40%
60%
80%
100%
Department 1 Department 2 Department 3 Department 4 Department 5
In
Percentage
Call Abandon Rate – By Department
SLA Limits
Calls Answered in Less than 179
Seconds 41.9%
Calls with Satisfaction Score Less
than 4: 126
Total Calls
346
Avg. Answer Speed (in Sec)
54.2
Abandon Rate
18.2%
Avg. Calls/Minute
0.086
Overall Satisfaction Score
50
0
100
Satisfaction Score: 3.50

2. Instructions To Edit This Slide
This slide has been made in PowerPoint using basic PowerPoint shapes, and all graphics are 100%
editable in PowerPoint.
You can change color, size and orientation of any element to your liking, and add/edit any piece of text
anywhere.

3. All images are 100% editable in PowerPoint
Change color, size and orientation of any icon to your liking”

4. 1. Select the Graph and right click -> Select "Edit Data"
2. An excel matrix will automatically show up
3. Enter the values based on your requirements and hit enter
4. The Graph/Chart shape will automatically adjust according to your data, and anytime you can go and change the value
again
Edit Excel-linked Chart
This is a Data Driven Chart/Graph and the shape automatically adjusts according to your data
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5. Edit Color
1. Select the shape to change the color and Right click the object( click any object which you want to change color)
2. Choose Format Data Series in the dialog box.
3. Choose “Fill” in the Format Shape box then “Solid” or “Gradient” depending on the appearance of the object. Change
colour as shown in the picture.
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6. Select From Thousands Of Editable Icons On Every Topic
These icons are available at the Icons section on www.slideteam.net