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BUSN 115 Final Exam (All 3 Sets)
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Question 1.1. (TCO 7) Some of the characteristics of lean systems
include which of the following? (Points : 5)
Question 2.2. (TCO 7) Mass customization means (Points : 5)
Question 3.3. (TCO 8) One scarce item in the future will be water.
Which is the least expensive way to get water from places of
abundance to places of need? (Points :
Question 4.4. (TCO 8) If there is one thing that advertisers agree
upon, it is the growing importance of social media in product
promotion. Given this information, (Points : 5)
Question 5.5. (TCO 1) You own a hardware store in the small town
where you live. A big-box, multiline competitor has just opened. You
see the following as your advantages of maintaining your market
share and continued sales revenue. (Select all that apply.) (Points : 5)
Question 6.6. TCO 1) You are fairly good at various and sundry home
repairs. You aren’t very good at electrical things or anything having

to do with plumbing. But you’re great with painting, patching, and
general maintenance on a home. You’re contemplating starting a
home repair business in your town. What are some issues that you can
influence and should be concerned with in launching a new small-
business start-up? (Select all that apply.) (Points : 5)
Question 7.7. (TCO 1) A technique that combines all the promotional
tools into one comprehensive, unified promotional strategy includes
which? (Select all that apply.)
Question 8.8. (TCO 2) A conscious plan that represents and
encourages a unique set of values includes which? (Select all that
apply.) (Points : 5)
Question 9.9. (TCO 2) The Uniform Commercial Code includes
which? (Select all that apply.) (Points : 5)
Question 10.10. (TCO 2) Some regulation of business seems
necessary to ensure fair and honest dealings with the public. The
impact of this statement can best be explained by which of the
following? (Select all that apply.) (Points : 5)
Question 11.11. (TCO 3) Strategies for reaching global markets
include which? (Select all that apply.) (Points : 5)
Question 12.12. (TCO 3) Nations rely on a number of key indicators
to measure global trade. These include which? (Select all that apply.)
(Points : 5)
Question 13.13. (TCO 3) In 1948, a global forum was created whose
purpose it was to reduce trade restrictions on goods, services, ideas,

and cultural programs. The results of the efforts of this organization
Question 14.14. (TCO 4) The disadvantages of sole proprietorships
are which? (Select all that apply.) (Points : 5)
ion 15.15. (TCO 4) A limited liability company has which of the
following advantages? (Select all that apply.) (Points : 5)
Limited liability
Choice of taxation
Flexible ownership rules
Self-employment taxes
Fewer incentives
Page 2
Question 1.1. (TCO 5) In this digital age, setting up shop online is
vital for most retail businesses. But having only an online presence
that customers can access at home isn’t enough anymore. Now
consumers have an array of smartphones and digital tablets that can
get them online from anywhere. For social networks and retailers
alike, the mobile market has already enjoyed tremendous growth.
Given this information as a sales manager for Always Better Car
Sales (ABCS), your concerns include which of the following? (Select
all that apply.) (Points : 5)
Question 2.2. (TCO 4) To look at problems and/or passions and see
opportunities in them, which of the following questions should be
asked? (Select all that apply.) (Points : 5)
Question 3.3. (TCO 5) Electronic wireless technology continues its
move toward ubiquity. Such media inculcates which of the following?
(Select all that apply.) (Points : 5)

Question 4.4. (TCO 5) You are an independent Internet marketing
consultant. You have an excellent track record of assisting small- to
medium-sized companies fully realize their marketing potential
through an improved and enhanced presence on the Web. Mr. Top
Hatt, the owner of a small pet-grooming salon (Hatt’s Cat Grooming
Emporium), specializes in the care and grooming of cats and only cats
and has just called you. Mr. Hatt has heard of the Internet but doesn’t
know much else. He would like for his cat grooming business to grow
by using the Internet but doesn’t know what to do. Your
recommendations include which of the following? (Select all that
Question 5.5. (TCO 6) Which does a mission statement address?
Question 6.6. (TCO 6) Imagine a world that is populated by 9 billion
people. In order to maintain our current quality of life, such a world
would require 2.3 planets’ worth of resources. In order to sustain the
U.S. way of life, businesses and the government must plan for 30%
more people living across the globe. Most of those people will be in
developing countries, and the demand will be great for energy, food,
and healthcare. Your concern is that you and your production team
have been asked by your leadership to create a scorecard to measure
your firm’s efforts in sustainability. Your team’s scorecard should
necessarily include which? (Select all that apply.) (Points : 5)
Question 7.7. (TCO 6) Mining Group Gold is a team process that
includes a method for processing and analyzing which? (Select all
that apply.) (Points : 5)

Question 8.8. (TCO 7) A cellular or modular layout can accommodate
changes in design or customer demand. This includes which? (Select
Question 9.9. (TCO 8) The marketing manager is responsible for
choosing how to implement which? (Select all that apply.) (Points : 5)
Question 10.10. (TCO 9) Technology can provide significant
increases in productivity and efficiency. However, less than stable
technology-based systems can significantly impact businesses at the
most inopportune times. Issues that are inadvertently and
unexpectedly created in such instances include which? (Select all that
Question 11.11. (TCO 9) Collaboration software allows multiple
users to work on the same document at the same time. It also
facilitates videoconferencing so that participants can see and hear
each other regardless of where they are. The advantage of using such
software is which? (Select all that apply.) (Points : 5)
Question 12.12. (TCO 9) Web 3.0 can be characterized by which of
the following statements? (Select all that apply.) (Points : 5)
Question 13.13. (TCO 10) The role of information technology has
changed since the days when it was known as data processing. You
have been hired as the new manager of the IT department for
Megalopolis Corporation. Megalopolis Corporation manufactures and
sells barbecue grills to the middle-upper end of the market. Demand
continues to be strong for all products. However, providing service
(both warranty and nonwarranty) continues to be a challenge. In
essence, having the right parts at the right place at the right time is not
an easy task. Given this information, your set of “must-do-first”
priorities includes which? (Select all that apply.) (Points : 5)

Question 14.14. (TCO 10) An accounting system includes which?
Question 15.15. (TCO 10) Which of the following financial
management functions are a part of financial planning? (Select all that
Page 3
Question 1.1. (TCO 1) The latest economic news is not very positive.
Unemployment rates are higher than expected, consumer confidence
has fallen, and companies are reporting layoffs are in order. The
Federal Reserve chairman acknowledges the economy is in a
recession. What actions might the federal government and the Federal
Reserve take to give the economy a boost? What are these policies
called? (Points : 10)
Question 2.2. (TCO 2) Identify and discuss the social responsibilities
of Home Depot to three different stakeholder groups. (Points : 15)
Question 3.3. (TCO 3) Discuss the positive aspects of globalization,
and contrast these with the negative aspects of globalization from the
perspective of a small business. Be sure to address the pros and cons
of outsourcing in your response. (Points : 15)
Question 4.4. (TCO 4) Identify and explain the incentives for
entrepreneurship. Address why someone would willingly take the

numerous risks associated with running a business. Also, discuss the
major attributes necessary for a successful entrepreneur. (Points : 15)
Question 5.5. (TCO 5) Aside from retail sales and marketing, identify
and discuss two ways that a business could reduce costs or increase
profits by using the Internet or web applications.(Points : 15)
Question 6.6. (TCO 8) Identify the four Ps of marketing, and give an
example how each of the four Ps can be used to market your favorite
product or service. (Points : 15)
Question 7.7. (TCO 7) Given the following companies—Boeing
(airliner manufacturer) and Dell Computer (computer
manufacturer)—which facility layout would be the most suitable for
each? Justify your response. How would each company determine the
location of its facilities? List the specific needs and requirements of
each company when determining location. (Points : 15)
Set 2
(TCO 7) Given the following companies, Boeing (airliner
manufacturer) and Dell Computer (computer manufacturer), which
facility layout would be the most suitable for each? Justify your
response. How would each company determine the location of their
facilities? List the specific needs and requirements of each company
when determining location.
19.99

1. (TCO 1) A(n) _____ is a framework of how a business intends to
generate revenue. (Points : 5)
Question 2.2. (TCO 1) People who stand to gain or lose by the
policies and activities of a business and whose concerns the business
needs to address include which of the following? (Points : 5)
Question 3.3. (TCO 1) You are fairly good at various and sundry
home repairs. You aren’t very good at electrical things, or anything
having to do with plumbing. But you’re great with painting, patching,
and general maintenance on a home. You’re contemplating starting a
influence and should be concerned with in launching a new small
business start-up? (Points : 5)
Question 4.4. (TCO 3) A small business is defined as a company that
_____. (Points : 5)
Question 5.5. (TCO 1) You own Wash This Way Laundromat in a
busy part of town. ABC Laundry, a chain store competitor, opened
across the street in a busy shopping strip. You decide to improve your
business by adding an internet café offering free Wi-Fi. Why? (Points
: 5)
Question 6.6. (TCO 2) These are government policies aimed at
shielding a country's industries from foreign competition. (Points : 5)
Question 9.9. (TCO 2) It can be difficult to balance ethics and other
goals, such as pleasing stakeholders or adva
ncing your career. According to management writer Ken Blanchard
and religious leader Norman Vincent Peale, it helps to ask oneself
which one of the following questions when facing an ethical
dilemma? (Points : 5)

Question 10.10. (TCO 3) Starting your own business (Points : 5)
Question 11.11. (TCO 4) Which of the following pairs represent an
advantage and a disadvantage of marketing to a mobile phone rather
than a fixed computer? (Points : 5)
Question 12.12. (TCO 4) The rapid spread of brand communities has
been one of the major impacts of social media. The Harley Davidson
Owners Group is one example of an informal network of people with
similar interests who use social media to bond and share information.
Why are these brand communities effective? (Points : 5)
Question 13.13. (TCO 4) The marketing mix refers to (Points : 5)
Question 14.14. (TCO 5) The steps to Mining Group Gold include
(Points : 5)
Question 16.16. (TCO 7) A common reason that companies fail is
(Points : 5)
Question 17.17. (TCO 7) Imagine that you have just earned your
business degree and have been hired as a hospital administrator at a
small hospital that, like many others, is experiencing financial
problems. A suggestion that you would make to help improve the
financial position of the hospital and correct the financial problems is
to (Points : 5)

CO 1) What type of economic system lies between capitalism and
communism? Explain why it is more effective than other economic
systems. (Points : 25)
Question 2.2. (TCO 2) Compare and contrast strategic alliances with
joint ventures. (Points : 25)
major attributes necessary for a successful entrepreneur. (Points :
25)
Question 4.4. (TCO4) Define marketing. Compare and contrast place
marketing with cause-related marketing.
(Points : 25)
Question 5.5. (TCO 5) Define the five major types of organization
structure. (Points : 25)
Question 6.6. (TCO 6) Businesses try to create systems that deliver
goods or services to customers as efficiently as possible. This often
involves multiple steps and systems that hopefully work together to
accomplish that goal. Explain the systems perspective, and identify at
least five principles of systems thinking that can improve your skills
as a manager. (Points : 25)
Question 7.
7. (TCO 7) What is a balance sheet? Why is it called a balance sheet?
(Points : 25) 19.99

1. (TCO 1) Describe the six major functional areas in a business
enterprise. (Points : 25)
Home Depot is one of the world's biggest home improvement retailers
in the United States, Canada, and Puerto Rico. Home Depot stores
strive to serve both the professional contractors as well as the casual
home repairers.
numerous risks associated with running a
Question 4.4. (TCO 4) Describe the stages a consumer passes through
when making a purchase decision. Give examples of each stage.
(Points : 25)
Stage 1.
Question 5.5. (TCO 5) Compare and contrast Theory X with Theory
Y. (Points : 25)

Question 7.7. (TCO 7) Describe double-entry bookkeeping and the
matching principle. (Points : 25)
Set 3
1. (TCO 1) _____ refer to a resource or capability a company must
have before it can start competing in a given market. (Points : 5)
Question 3.3. (TCO 1) Home-based entrepreneurs should focus on
_____. (Points : 5)
Question 4.4. (TCO 3) Which of the following is an example of a
lifestyle business? (Points : 5)
Question 5.5. (TCO 1) Performing a SWOT analysis is part of the
_____. (Points : 5)
Question 6.6. (TCO 2) One advantage of globalization is _____.
(Points : 5)
Question 7.7. (TCO 3) A strategy for reaching a global market is
¬¬¬_____. (Points : 5)

Question 8.8. (TCO 3) The reason(s) a company pursues a strategic
alliance is to _____. (Points : 5)
Question 9.9. (TCO 2) _____ are long-term partnerships between two
or more companies to jointly develop, produce, or sell products.
(Points : 5)
Question 10.10. (TCO 3) Entrepreneurship has become the new way
of doing business in our world. With economies in decline and
organizations downsizing and the lack of opportunities that satisfy,
entrepreneurship has been born. Entrepreneurship involves (Points :
5)
Question 13.13. (TCO 4) Successfully distributing goods to customers
involves low cost and customer satisfaction. Several steps must take
place in order to reach this goal. Which step need NOT be considered
in the physical distribution of goods? (Points : 5)
(Points : 5)

Question 15.15. (TCO 6) Production and operations management is
best described by which of the following? (Points : 5)
(Points : 5)
Question 17.17. (TCO 7) What are the three interrelated reports
required by law for all publically traded companies that act as vital
management tools for all companies, big and small? (Points : 5)
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BUSN 115 Final Exam Set 1
They take twice the human effort.
They have the same defects in the finished product.
They require half of the engineering effort.
They use half the floor space for the same output.
They carry 50% more inventory.
Question 2.2. (TCO 7) Mass customization means (Points : 5)
tailoring products to meet the needs of a large number of
individual customers.

fewer and fewer manufacturers are learning to customize their
products.
manufacturing companies may become service companies over
time.
more and more manufacturers are learning to customize their
products.
operations management concepts are not applicable to the
service sector.
Question 3.3. (TCO 8) One scarce item in the future will be water.
Which is the least expensive way to get water from places of
abundance to places of need? (Points : 5)
Pipeline transmission
Air transportation
Truck transportation
Ship transportation
Train transportation
Question 4.4. (TCO 8) If there is one thing that advertisers agree
upon, it is the growing importance of social media in product
promotion. Given this information, (Points : 5)
investing in social media hinders a company in reaching its
goals.
social media needs to work hand in hand with other channels.
social media reaches old audiences that have new devices.
nontraditional audiences are the new target for social media.
social media and direct mail are complementary to one another.
Question 5.5. (TCO 1) You own a hardware store in the small town
where you live. A big-box, multiline competitor has just opened. You
see the following as your advantages of maintaining your market
share and continued sales revenue. (Select all that apply.) (Points : 5)
Quickly adapting to the market
Providing improved customer service

Increasing your inventory levels
Opening a branch store across the street from the big box
Providing free expert advice and consultation to your customers
Question 6.6. TCO 1) You are fairly good at various and sundry home
repairs. You aren’t very good at electrical things or anything having
to do with plumbing. But you’re great with painting, patching, and
general maintenance on a home. You’re contemplating starting a
influence and should be concerned with in launching a new small-
business start-up? (Select all that apply.) (Points : 5)
Undercapitalization
Competitors and competition
Government control
Collecting and remitting sales and use taxes
Training for what you don’t know how to do
Question 7.7. (TCO 1) A technique that combines all the promotional
tools into one comprehensive, unified promotional strategy includes
The creation of a positive brand image
Meeting the needs of the consumer
Meeting the strategic marketing goals of the firm
Meeting the promotional goals of the firm
Meeting profit expectations of external investors
The real answer that incorporates all these elements is called
“Integrated Marketing Communications”.
Question 8.8. (TCO 2) A conscious plan that represents and
encourages a unique set of values includes which? (Select all that
Our elected representatives
Our communities
Our competitors
Our employees

Our customers
Question 9.9. (TCO 2) The Uniform Commercial Code includes
Laws that cover promissory notes and checks
Legally enforceable agreements between two or more parties
Bills of Lading
Something of value
Forms of commercial paper
Question 10.10. (TCO 2) Some regulation of business seems
necessary to ensure fair and honest dealings with the public. The
impact of this statement can best be explained by which of the
following? (Select all that apply.) (Points : 5)
Consumers and investors have called for increased government
regulation in the financial sector.
U.S. businesses will need to work with government to create a
competitive environment that is fair.
Future financial crises will not be as severe as previous ones.
Businesses won’t have to worry with future healthcare insurance
regulations.
Global competition will steadily decline over time.
Question 11.11. (TCO 3) Strategies for reaching global markets
Licensing
Importing
Direct marketing
Franchising
Contract manufacturing

Question 12.12. (TCO 3) Nations rely on a number of key indicators
to measure global trade. These include which? (Select all that apply.)
(Points : 5)
The total value of a nation’s exports compared to its imports
measured over a particular period
The total value of a nation’s imports compared to its gross
domestic product over a particular period
The total value of a nation’s exports compared to the value of
the International Monetary Fund
The difference between money coming into a country and
money leaving the country
The difference between money leaving the country and its
imports measured over a particular period
Question 13.13. (TCO 3) In 1948, a global forum was created whose
purpose it was to reduce trade restrictions on goods, services, ideas,
and cultural programs. The results of the efforts of this organization
The creation of regional alliances
Reduction of tariffs an average of 38% worldwide
Expansion of new trade rules to areas like agriculture
The protection of patents
Overcoming constraints and decrease business opportunities
Question 14.14. (TCO 4) The disadvantages of sole proprietorships
are which? (Select all that apply.) (Points : 5)
Risk of personal success
Risk of personal loss
Unlimited financial resources
Few or no fringe benefits
Unlimited life span
Question 15.15. (TCO 4) A limited liability company has which of the
following advantages? (Select all that apply.) (Points : 5)

Limited liability
Choice of taxation
Flexible ownership rules
Self-employment taxes
Fewer incentives
Page 2
Question 1.1. (TCO 5) In this digital age, setting up shop online is
vital for most retail businesses. But having only an online presence
that customers can access at home isn’t enough anymore. Now
consumers have an array of smartphones and digital tablets that can
get them online from anywhere. For social networks and retailers
alike, the mobile market has already enjoyed tremendous growth.
Given this information as a sales manager for Always Better Car
Sales (ABCS), your concerns include which of the following? (Select
Migrating to the mobile medium shouldn’t be a problem.
Making the leap from laptop to touchscreen is an option at this
stage of your efforts.
Social media is one option to enter the mobile market.
Using a service such as a mobile commerce platform is an
option.
Economists estimate that as much as 51% of the total consumer
spending may go through social networking sites.
Question 2.2. (TCO 4) To look at problems and/or passions and see
opportunities in them, which of the following questions should be
asked? (Select all that apply.) (Points : 5)
What do I want but can never find?
What services would improve society?
What products would improve my life?
What irritates me, and what product would help?

What products would improve all mankind?
Question 3.3. (TCO 5) Electronic wireless technology continues its
move toward ubiquity. Such media inculcates which of the following?
Sweepstakes promotional information
News and sports information
Client information
Company information
Competitor information
Question 4.4. (TCO 5) You are an independent Internet marketing
consultant. You have an excellent track record of assisting small- to
medium-sized companies fully realize their marketing potential
through an improved and enhanced presence on the Web. Mr. Top
Hatt, the owner of a small pet-grooming salon (Hatt’s Cat Grooming
Emporium), specializes in the care and grooming of cats and only cats
and has just called you. Mr. Hatt has heard of the Internet but doesn’t
know much else. He would like for his cat grooming business to grow
by using the Internet but doesn’t know what to do. Your
recommendations include which of the following? (Select all that
Building and improving relationships with customers
Online advertising to get potential customers to the website
Announcing weekly sales promotions so customers will make a
purchase
Infomercials provided via video streaming to the Web
Printable discount coupons printed right from the website
Question 5.5. (TCO 6) Which does a mission statement address?
A company’s organizational philosophy
A company’s organizational psychology
A company’s organizational efficacy

A company’s organizational phenomenology
A company’s organizational social responsibility
Question 6.6. (TCO 6) Imagine a world that is populated by 9 billion
people. In order to maintain our current quality of life, such a world
would require 2.3 planets’ worth of resources. In order to sustain the
U.S. way of life, businesses and the government must plan for 30%
more people living across the globe. Most of those people will be in
developing countries, and the demand will be great for energy, food,
and healthcare. Your concern is that you and your production team
have been asked by your leadership to create a scorecard to measure
your firm’s efforts in sustainability. Your team’s scorecard should
necessarily include which? (Select all that apply.) (Points : 5)
Water use
Recyclables
Waste
Greenhouse gases
Information technology
Question 7.7. (TCO 6) Mining Group Gold is a team process that
includes a method for processing and analyzing which? (Select all
that apply.) (Points : 5)
Feelings
Facts
Solutions
Falsities
Paradoxes
Question 8.8. (TCO 7) A cellular or modular layout can accommodate
changes in design or customer demand. This includes which? (Select
Not necessarily a strictly linear approach
Scheduling work operations
Different customers with similar needs

One station in the factory sending completed items to two or
more next stations
Processes that are used to produce large quantities of a few
types of products
Question 9.9. (TCO 8) The marketing manager is responsible for
choosing how to implement which? (Select all that apply.) (Points : 5)
Product
Place
Promotion
Profit
Price
Question 10.10. (TCO 9) Technology can provide significant
increases in productivity and efficiency. However, less than stable
technology-based systems can significantly impact businesses at the
most inopportune times. Issues that are inadvertently and
unexpectedly created in such instances include which? (Select all that
Overly complex software
Loss of client and customer confidence
Decrease in sales revenue
Interruption of shipments
Overly complex networking equipment
Question 11.11. (TCO 9) Collaboration software allows multiple
users to work on the same document at the same time. It also
facilitates videoconferencing so that participants can see and hear
each other regardless of where they are. The advantage of using such
software is which? (Select all that apply.) (Points : 5)
A single location for the information being edited and saved
Multiple copies of the information so backups are not necessary
The software being considered shareware and therefore not
copyrighted

The software being considered public domain software and free
for the taking
Multiple locations where the information is stored providing
quick access
Question 12.12. (TCO 9) Web 3.0 can be characterized by which of
the following statements? (Select all that apply.) (Points : 5)
It is known as the semantic web.
It is known as the virtual world.
It is known as the mobile web.
It is known as the static web.
It is known as the immersive Internet.
Question 13.13. (TCO 10) The role of information technology has
changed since the days when it was known as data processing. You
have been hired as the new manager of the IT department for
Megalopolis Corporation. Megalopolis Corporation manufactures and
sells barbecue grills to the middle-upper end of the market. Demand
continues to be strong for all products. However, providing service
(both warranty and nonwarranty) continues to be a challenge. In
essence, having the right parts at the right place at the right time is not
an easy task. Given this information, your set of “must-do-first”
priorities includes which? (Select all that apply.) (Points : 5)
Reviewing current operations in the IT department to determine
processes that can be made more efficient.
Exploring the possibilities of providing real-time manufacturing
and shipping data to the expediters in the factory via handheld
wireless devices.
Reviewing the information that is gathered by the customer
relations staff that might assist in improving existing customer
relationships.
Reviewing the ordering process (both warranty and
nonwarranty) to streamline ordering and improve communications
with suppliers and customers.

Exploring new markets through an improved online presence of
the company.
Question 14.14. (TCO 10) An accounting system includes which?
Tax return information
Balance sheet information
Summarization of accounts information
Compliance information
Eleemosynary information
Question 15.15. (TCO 10) Which of the following financial
management functions are a part of financial planning? (Select all that
Understanding and allocating operational needs
Establishing a capital budget
Creating a long-term forecast
Establishing a strategic planning vision
Creating a short-term forecast
Page 3
Question 1.1. (TCO 1) The latest economic news is not very positive.
Unemployment rates are higher than expected, consumer confidence
has fallen, and companies are reporting layoffs are in order. The
Federal Reserve chairman acknowledges the economy is in a
recession. What actions might the federal government and the Federal
Reserve take to give the economy a boost? What are these policies
called? (Points : 10)

Question 3.3. (TCO 3) Discuss the positive aspects of globalization,
and contrast these with the negative aspects of globalization from the
perspective of a small business. Be sure to address the pros and cons
of outsourcing in your response. (Points : 15)
Question 5.5. (TCO 5) Aside from retail sales and marketing, identify
and discuss two ways that a business could reduce costs or increase
profits by using the Internet or web applications.(Points : 15)
Question 6.6. (TCO 8) Identify the four Ps of marketing, and give an
example how each of the four Ps can be used to market your favorite
product or service. (Points : 15)

Question 7.7. (TCO 7) Given the following companies—Boeing
(airliner manufacturer) and Dell Computer (computer
manufacturer)—which facility layout would be the most suitable for
each? Justify your response. How would each company determine the
location of its facilities? List the specific needs and requirements of
each company when determining location. (Points : 15)
(TCO 7) Given the following companies, Boeing (airliner
manufacturer) and Dell Computer (computer manufacturer), which
facility layout would be the most suitable for each? Justify your
response. How would each company determine the location of their
facilities? List the specific needs and requirements of each company
when determining location.
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1. (TCO 1) A(n) _____ is a framework of how a business intends to
generate revenue. (Points : 5)
business model
strategic management tool
profitability analysis

competitive advantage
entrepreneurial mindset
Bankers
Government employees
Surrounding/competing businesses
Foreign business leaders
Domestic business leaders
Question 3.3. (TCO 1) You are fairly good at various and sundry
home repairs. You aren’t very good at electrical things, or anything
having to do with plumbing. But you’re great with painting, patching,
and general maintenance on a home. You’re contemplating starting a
influence and should be concerned with in launching a new small
business start-up? (Points : 5)
Current local council actions
Local school board policies
Government control
Collecting and remitting sales and use taxes
Training for what you don’t know how to do
Question 4.4. (TCO 3) A small business is defined as a company that
_____. (Points : 5)
is newly launched and has fewer than 100 shareholders
is dominant in its field and employs fewer than 1,500 employees
has a revenue of less than $750,000
is independently owned and operated and not dominant in its field
is funded through personal lines of credit and has fewer than
1,000 employees
Question 5.5. (TCO 1) You own Wash This Way Laundromat in a
busy part of town. ABC Laundry, a chain store competitor, opened
across the street in a busy shopping strip. You decide to improve your

business by adding an internet café offering free Wi-Fi. Why? (Points
: 5)
To promote private ownership of businesses
To improve quality of life
To exceed customer expectations
To expand your market
Question 6.6. (TCO 2) These are government policies aimed at
shielding a country's industries from foreign competition. (Points : 5)
Tariffs
Free-market capitalism
Protectionism
Import quotas
Question 7.7. (TCO 3) One advantage of offshore outsourcing is
_____. (Points : 5)
less strategic tasks can be sourced so that companies can focus on
sales and marketing
communication among company members, suppliers, and
customers is problematic.
outsourced work allows companies to create efficiencies that in
fact let them fire more workers
consumers benefit from lower prices generated by effective use
of global resources and developing nations
offshore outsourcing may reduce product quality and can
therefore cause damage to a company’s reputation
enhance the ability to expand internationally
gain access to new technologies and know-how
increase credibility or brand awareness
All of the above
Question 9.9. (TCO 2) It can be difficult to balance ethics and other
goals, such as pleasing stakeholders or adva

ncing your career. According to management writer Ken Blanchard
and religious leader Norman Vincent Peale, it helps to ask oneself
which one of the following questions when facing an ethical
dilemma? (Points : 5)
How will this course of action be evaluated by others?
Is my proposed action legally defensible?
Is this course of action based on principle?
Is this course of action based on the truth?
How will this course of action make me feel about myself?
Question 10.10. (TCO 3) Starting your own business (Points : 5)
is an alternative to unemployment.
is not risky.
allows others to control your future.
is not difficult and does not require sacrifice.
Mobile phone users are accustomed to advertising interruptions
while fixed computers have limited links to retailer websites.
The mobile phone is operating most of the time, but the
interactivity is less than a fixed computer.
The screen size of fixed computers is larger, but screen
enlargement overcomes that limitation in mobile phones.
Fixed computers can provide advertising based on where you
happen to be while mobile phone advertisements are limited to
product categories.
The cost of consumer-oriented publications is too expensive.
Consumers now trust their peers more than any source for
product information.

Consumers no longer trust salespeople.
State and local consumer protection agencies no longer review
products.
Question 13.13. (TCO 4) The marketing mix refers to (Points : 5)
product, distribution, coupons, and place.
product, demographics, price, and distribution.
product, price, place, and promotion.
price, product, elasticity, and promotion.
(Points : 5)
defining the behavioral parameters of a unique subset of cultures.
establishing a zone of proximal development.
setting expectations for reasonableness of the ideas presented.
establishing clear and concise expectations of factual information.
conducting a series of time-checks throughout the meeting.
They take twice the human effort.
They have the same defects in the finished product.
They require half of the engineering effort.
They use half the floor space for the same output.
They carry 50% more inventory.
(Points : 5)
underspecialization.
an excellent control of cash flow.
a lack of adequate sales revenue.
an inadequate control of expenses.
an inadequate managerial expertise.
Question 17.17. (TCO 7) Imagine that you have just earned your
business degree and have been hired as a hospital administrator at a
small hospital that, like many others, is experiencing financial

problems. A suggestion that you would make to help improve the
financial position of the hospital and correct the financial problems is
to (Points : 5)
improve the efficiency of the hospital’s cash management system.
use a carefully planned lawn care service.
continue the hospital’s large stockpile of drugs.
cease using a just-in-time inventory system.
use a carelessly planned inventory control system.
CO 1) What type of economic system lies between capitalism and
communism? Explain why it is more effective than other economic
systems. (Points : 25)
Question 2.2. (TCO 2) Compare and contrast strategic alliances with
joint ventures. (Points : 25)
Question 4.4. (TCO4) Define marketing. Compare and contrast place
marketing with cause-related marketing.
(Points : 25)
Question 5.5. (TCO 5) Define the five major types of organization
structure. (Points : 25)

Question 7.
7. (TCO 7) What is a balance sheet? Why is it called a balance sheet?
(Points : 25)
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1. (TCO 1) Describe the six major functional areas in a business
enterprise. (Points : 25)
Home Depot is one of the world's biggest home improvement retailers
in the United States, Canada, and Puerto Rico. Home Depot stores
strive to serve both the professional contractors as well as the casual
home repairers.

numerous risks associated with running a
Question 4.4. (TCO 4) Describe the stages a consumer passes through
when making a purchase decision. Give examples of each stage.
(Points : 25)
Stage 1.
Question 5.5. (TCO 5) Compare and contrast Theory X with Theory
Y. (Points : 25)
Question 7.7. (TCO 7) Describe double-entry bookkeeping and the
matching principle. (Points : 25)
1. (TCO 1) _____ refer to a resource or capability a company must
have before it can start competing in a given market. (Points : 5)
Assets
Economies of scale
Barriers to entry
Technological requirements

Fixed costs
Bankers
Government employees
Surrounding/competing businesses
Foreign business leaders
Domestic business leaders
Question 3.3. (TCO 1) Home-based entrepreneurs should focus on
_____. (Points : 5)
seeking a short-term payoff
creating a long-term vision
accepting security
getting a line-of-credit from a foreign bank
understanding financial ratios on their balance sheet
Question 4.4. (TCO 3) Which of the following is an example of a
lifestyle business? (Points : 5)
A paper recycling unit that employs about 800 employees
A self-employed landscape designer
Nature's Delights, an international gourmet food chain that is
considered to be the world's leading retailer of natural and organic
foods
Museum of Fine Arts, a government-funded museum that houses
a collection of 19th and 20th century American, German, and French
paintings
Freedom Books, a firm that is the leader in the English-language,
book-publishing sector

Question 5.5. (TCO 1) Performing a SWOT analysis is part of the
_____. (Points : 5)
planning function
organizing function
leading function
controlling function
Question 6.6. (TCO 2) One advantage of globalization is _____.
(Points : 5)
all government regulations are eliminated
all trade barriers are eliminated
production costs are reduced because of reduced labor cost
oppressive governments benefit
Question 7.7. (TCO 3) A strategy for reaching a global market is
¬¬¬_____. (Points : 5)
licensing
importing
direct marketing
disenfranchisement
contract labor
enhance the ability to expand internationally
gain access to new technologies and know-how
increase credibility or brand awareness
All of the above
Question 9.9. (TCO 2) _____ are long-term partnerships between two
or more companies to jointly develop, produce, or sell products.
(Points : 5)
Strategic alliances

Global franchises
Joint ventures
Strategic mergers
Incorporated partnerships
Question 10.10. (TCO 3) Entrepreneurship has become the new way
of doing business in our world. With economies in decline and
organizations downsizing and the lack of opportunities that satisfy,
entrepreneurship has been born. Entrepreneurship involves (Points :
5)
bringing in compelling ideas.
helping small businesses achieve more.
providing the platform for launching companies that grow to be
quite large.
All of the above
Mobile phone users are accustomed to advertising interruptions
while fixed computers have limited links to retailer websites.
The mobile phone is operating most of the time, but the
interactivity is less than a fixed computer.
The screen size of fixed computers is larger, but screen
enlargement overcomes that limitation in mobile phones.
Fixed computers can provide advertising based on where you
happen to be while mobile phone advertisements are limited to
product categories.

The cost of consumer-oriented publications is too expensive.
Consumers now trust their peers more than any source for
product information.
Consumers no longer trust salespeople.
State and local consumer protection agencies no longer review
products.
Question 13.13. (TCO 4) Successfully distributing goods to customers
involves low cost and customer satisfaction. Several steps must take
place in order to reach this goal. Which step need NOT be considered
in the physical distribution of goods? (Points : 5)
Order processing
Market segmentation
Inventory control
Transportation
(Points : 5)
defining the behavioral parameters of a unique subset of cultures.
establishing a zone of proximal development.
setting expectations for reasonableness of the ideas presented.
establishing clear and concise expectations of factual
information.
conducting a series of time-checks throughout the meeting.
Question 15.15. (TCO 6) Production and operations management is
best described by which of the following? (Points : 5)
Overseeing all of the activities involved in producing goods and
services
Designing machines to do multiple tasks
Tailoring products to meet the needs of a large number of
customers
Using technology and robotic units to assist with plant operations

Short production runs and the machines being adjusted
frequently
(Points : 5)
underspecialization.
an excellent control of cash flow.
a lack of adequate sales revenue.
an inadequate control of expenses.
an inadequate managerial expertise.
Question 17.17. (TCO 7) What are the three interrelated reports
required by law for all publically traded companies that act as vital
management tools for all companies, big and small? (Points : 5)
Ledger, operating budget, balance sheet
Journal, adjusted trial balance, income statement
Balance sheet, income statement, statement of cash flows
Expense report, balance sheet, capital budget
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BUSN 115 Week 1 DQ 1 Laws and
Regulations
Laws and Regulations

Do laws and regulations always restrict or impede the efforts
of business professionals, or can they actually help businesses? In
addition to this, could you list some examples of laws or regulations
that may have impeded business lately?
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BUSN 115 Week 1 DQ 2 Entrepreneurship
Failure
The risk of failure is an inherent part of free enterprise. Does society
have an obligation to come to the aid of entrepreneurs who try but
fail? Why or why not? Also, please discuss some ways you can
minimize your risk.
Entrepreneurship Failure
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BUSN 115 Week 1-7 All DQs
BUSN 115 Week 1 DQ 1 Laws and Regulations
BUSN 115 Week 1 DQ 2 Entrepreneurship Failure

BUSN 115 Week 2 DQ 1 Global Markets
BUSN 115 Week 2 DQ 2 Corporate Social Responsibility (CSR)
BUSN 115 Week 3 DQ 1 Starting a Business
BUSN 115 Week 3 DQ 2 Early Adopters
BUSN 115 Week 4 DQ 1 Purchasing Process
BUSN 115 Week 4 DQ 2 Advertising
BUSN 115 Week 5 DQ 1 Motivation Theories
BUSN 115 Week 5 DQ 2 Benefit Choices
BUSN 115 Week 6 DQ 1 Supply-Chain Management
BUSN 115 Week 6 DQ 2 Technology Improvement
BUSN 115 Week 7 DQ 1 Accounting Firm
BUSN 115 Week 7 DQ 2 Financial Control
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BUSN 115 Week 2 DQ 1 Global Markets
Global Markets
How can a company use licensing agreements to enter world markets?
What two fundamental product strategies do companies choose
between when selling their products in the global marketplace?
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BUSN 115 Week 2 DQ 2 Corporate Social
Responsibility (CSR)
Corporate Social Responsibility (CSR)
Is it ethical for companies to benefit from their efforts to practice
corporate social responsibility? Why or why not? How can anyone be
sure that CSR efforts aren’t just public relations ploys?
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BUSN 115 Week 2 Quiz
Question 1. Question : (TCO 1) _____ is money that an
organization brings in through the sale of its goods and services.
Profit
Revenue

Sales
Capital investment
Finance
Question 2. Question : (TCO 1) Which of the following
statements is true regarding business mindset?
It involves seeing the business from the outside in.
It is incompatible with corporate responsibility.
It involves appreciating the challenges a company faces in satisfying
customer needs.
It involves acknowledging that businesses always benefit society.
It involves ignoring one's customer experiences.
Question 3. Question : (TCO 1) _____ audit the financial
reports of public companies as required by law.
Internal accountants
External auditors
Credit managers
Management accountants

Question 4. Question : (TCO 1) Which of the following is
a characteristic feature of economic contraction?
Decreased unemployment rates
Decreased consumer spending
Increased income
Increased employment
Question 5. Question : (TCO 1) Inflation is a major
concern for consumers, businesses, and government leaders, because
it _____.
is a precursor to recession
decreases the purchasing power of consumers
decreases the production costs
increases the demand for commodities
decreases the opportunity cost of holding cash balances
Question 6. Question : (TCO 1) _____ taxes are levied on
earnings of individuals to help fund Social Security, Medicare, and
unemployment compensation.
Excise

Payroll
Sales
Income
Property
Question 7. Question : (TCO 1) _____ is the process of
influencing and motivating people to work willingly and effectively
toward common goals.
Organizing
Leading
Planning
Directing
Controlling
Question 8. Question : (TCO 1) A(n) _____ is a specific,
short-range target or aim.
mission
tactic
strategy

objective
vision
Question 9. Question : (TCO 1) _____ is the management
function of keeping a company's activities on track toward previously
established goals.
Organizing
Leading
Planning
Motivating
Controlling
Question 10. Question : (TCO 2) _____ limit the amount of
particular goods that countries allow to be imported during a given
year.
Import subsidies
Embargoes
Import quotas
Import tariffs
Restrictive import standards
Question 11. Question : (TCO 2) The _____ was established
to foster international financial cooperation and its primary functions

include providing short-term loans to countries that are unable to meet
their financial obligations and working to alleviate poverty in
developing economies.
World Trade Organization
World Commerce Center
European Union
North American Free Treaty
International Monetary Fund
Question 12. Question : (TCO 2) _____ refers to buying
goods or services from a supplier in another country.
Franchising
Importing
Licensing
Partnering
Intermediating
Question 13. Question : (TCO 2) The use of unpublicized
information that an individual gains from the course of his or her job
to benefit from fluctuations in the stock market is called _____.
a code of ethics
whistle-blowing

insider trading
utilitarianism
strategic CSR
Question 14. Question : (TCO 2) An employee at Cleveland
Medical Center informs the media of certain health law violations and
negligence that lead to documented illness and even death in certain
cases. This is an example of _____.
insider trading
whistle-blowing
affirmative action
consumerism
strategic CSR
statements is true regarding ethical decision making?
When an employee is unable to make a decision because more than
one side of an issue can be supported with valid arguments, it is called
an ethical lapse.
The disclosure of information by a company insider that exposes
unethical behavior by others within the organization is called an
ethical lapse.
Stakeholders' needs often conflict, requiring managers to make tough
decisions about resource allocation.
Making objective decisions will lead to ethical lapses.

When the question of what is right and what is wrong is clear, ethical
decisions are easy
to implement.
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BUSN 115 Week 3 Assignment LEMONADE
STAND, PART I (2 Papers)
Background
As you have read about in our lecture, we have used a lemonade stand
to help us understand some basic concepts of business. As we
pointed out, a lemonade stand has a simple business structure; yet, it
can help us understand almost every function of a firm; such as
marketing, operations, finance, technology, entrepreneurship and
many other aspects. In our two assignments in this course, you will
own and operate your very own lemonade stand as you apply the
knowledge you have learned from the course.
Scenario
You have decided to open a lemonade stand in your local
neighborhood. You have grand plans for this stand and expect to
attract many customers. In part I of this assignment, you will develop
the basic premise of your new company. Please answer the following
questions, utilizing the textbook, to ensure you apply the lesson we
have learned in the previous weeks.
- Develop a creative name for your Lemonade Stand, and then
explain why a name is important when you are considering branding
options?

- Create a Mission Statement for your Lemonade Stand (Chapter
7); then explain why a mission statement is important for any
company?
- You are very involved in your community; please outline your
CSR plan (Chapter 4) for your business.
- The textbook lists many different types of pricing strategies,
please pick one of these and explain how you will deliver on this
strategy with your stand. (Chapter 14)
- Even though you only sell to local customers, you understand
that you could package your lemonade and sell it online globally.
Evaluate whether or not the company should go global by creating an
online presence and selling your lemonade online (Chapter 3).
Activity
You are to write roughly 500 words in answering all questions posted
above for your Lemonade Stand. (Please note: you may list the
questions in your paper and answer these in a step by step process, but
the word count will only apply to your written words).
The paper needs to be written in an APA format and should have at
least your textbook listed as a scholarly source in your bibliography.
Please view the APA tutorial in your syllabus for more on how to
format your paper. Your paper should include a cover page and
running header as stipulated by APA formatting.
This paper will be evaluated on how you apply the concepts that are
detailed in the textbook to a practical idea. In order to receive the
highest grade, it is encouraged that you review the textbook and cite
specific area of the text in your responses (taking care in citing these
properly). Additionally, while this is not an English class, grammar
will account for a portion of your paper. Please take care in writing a
well develop response.
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BUSN 115 Week 3 DQ 1 Starting a Business

Starting a Business
What are the advantages of buying a business rather than starting one
from scratch? What are the advantages and disadvantages of owning a
franchise?
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BUSN 115 Week 3 DQ 2 Early Adopters
Early Adopters
Do you consider yourself an early adopter when it comes to trying
out new products or new fashions, or do you tend to take a wait-and-
see attitude? How does your attitude toward new products and new
ideas influence your decision making as a consumer?
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BUSN 115 Week 4 DQ 1 Purchasing Process

Purchasing Process
Think of a product you recently purchased and review your decision
process. Why did you need or want that product? How did the
product’s marketing influence your purchase decision? How did you
investigate the product before making your purchase decision? Did
you experience cognitive dissonance after your decision?
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BUSN 115 Week 4 DQ 2 Advertising
Advertising
Think about an advertisement (in any medium) that had either a
strongly positive or strongly negative effect on your attitude toward
the product being advertised or the advertiser itself. Why did the ad
have this effect? If you responded positively to the ad, do you think
you were being manipulated in any way? If you responded
negatively—and you are a potential buyer of the product that was
advertised—what changes would you make to the ad to make it more
successful?
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Question 1. Question : (TCO 3) A small business is
defined as a company that _____.
is newly launched and has fewer than 100 shareholders
is dominant in its field and employs fewer than 1,500 employees
has a revenue of less than $750,000
is independently owned and operated and not dominant in its field
is funded through personal lines of credit and has fewer than 1,000
employees
Question 2. Question : (TCO 3) One of the general
characteristics of a small business is that it typically sells fewer
products _____.
to a larger customer base
to fewer market segments
to foreign companies
at lower costs to government agencies
at higher costs

Question 3. Question : (TCO 3) Three factors contributing
to the increased number of small businesses are technologies such as
e-commerce, growing diversity in entrepreneurship, and _____.
Student Answer: downsizing and
outsourcing
increased ease in going public
nationalization
market regulation
monopolistic business practices
Question 4. Question : (TCO 3) Charles is the purchase
agent for a consulting firm. He places orders for office stationeries
and consumables once in two weeks. The purchases are made in large
quantities and are billed in the firm's name. The items that Charles
buys are examples of _____.
specialty products
expense items
capital items
shopping products
convenience products

Question 5. Question : (TCO 3) The introductory stage
will be followed by a _____ stage for a successful product.
maturity
research
saturation
growth
infiltration
Question 6. Question : (TCO 3) People who monitor social
media to spot shifts in consumer tastes are called _____.
social arbitrators
trend watchers
crowd pullers
social developers
social programmers
Question 7. Question : (TCO 4) Organizational purchasing
differs from consumer purchasing in that organizational purchasing
_____.
is influenced more by subconscious and emotional factors

usually involves closer relationships between buyers and sellers
has lower complexity in product usage
lacks a formal buying process
is less clearly driven by economics
Question 8. Question : (TCO 4) The process of examining
an organization's current marketing situation, assessing opportunities
and setting objectives, and then developing a marketing strategy to
reach those objectives is called _____.
stealth marketing
strategic marketing planning
marketing research
social commerce
marketing concept
Question 9. Question : (TCO 4) Creating new goods and
services for a firm's current markets is called _____.
market penetration
product development
market development

diversification
pure play
Question 10. Question : (TCO 4) _____ refer(s) to
intermediaries that sell products to other intermediaries for resale or
to organizations for internal use.
Retailers
Wholesalers
Department store
Specialty store
Convenience store
Question 11. Question : (TCO 4) AMS Technologies, a
computer hardware reseller, purchases computer components from
leading manufacturers and builds fully operational personal computer
systems customized for specific consumer requirements, such as
nonlinear video editing capabilities. The firm sells its products to
various companies and educational institutions. AMS Technologies
belongs to which of the following class of intermediaries?
Retail outlet
Drop shippers
Manufacturers' representatives
System integrators

Specialty stores
Question 12. Question : (TCO 4) Producers rely on a class of
intermediaries called value-added resellers (VARs) to assist with
which of the following functions?
Transport the goods from the producer to the retail outlets
Assist with advertising, in-store displays, and other promotional
efforts
Provide market information
Divide bulk quantities into smaller packages
Complete or customize solutions for customers
Question 13. Question : (TCO 4) Trying to attract buyers by
advertising a product that you don't intend to sell, and then trying to
sell them another, usually more expensive, product is known as
_____.
stealth advertising
bait and switch advertising
implied claims
reminder advertising
a push strategy

Question 14. Question : (TCO 4) KM Group, a home
products manufacturer, owns a brand of paper towels called
EasyWipes. The firm creates a commercial showing how an
EasyWipes paper towel absorbs a spill faster than the competitor's
paper towel. In this example, the commercial used by KM Group can
be classified as __________ advertising.
institutional
guerrilla
comparative
stealth
cooperative
Question 15. Question : (TCO 4) A television commercial
promoting a new range of naturally flavored ice cream, manufactured
by Ice Fountain, an ice cream and candy manufacturing firm, is an
example of which of the following elements in the communication
mix?
Institutional advertising
Sales promotion
Social media
Product advertising
Personal selling
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BUSN 115 Week 5 Assignment LEMONADE
STAND, PART II (2 Papers)
Background
In part II of this assignment, we continue to outline various business
aspects of our lemonade stand. As you continue to learn new
concepts in this course, you have seen how a lemonade stand can help
us understand and apply these concepts. In Part II of your lemonade
stand we will incorporate concepts from previous weeks and apply
these to your newly created company.
Scenario
In week 3, you created a lemonade stand that you opened in your
local neighborhood; you created a name, developed a mission
statement, outlined a CSR plan, and picked a pricing strategy for this
new company. This week you will continue to develop your idea by
writing an informal business report that will share your plans with a
potential business investor. A report template is available in Doc
Sharing to guide you through formatting of this assignment; however,
the main prompts you should address in the report include:
- Branding strategy. In Part I, you decided part of the brand
when you developed your pricing strategy. Continue with the other
parts of the marketing mix (Place, Promotion, and Product), and
discuss how the lemonade stand should be branded utilizing this
marketing mix (Chapter 14).
- Opportunities for new locations. Your stand in your
neighborhood has been very successful and you are considering
expanding operations. In doing so, you will need to outline some
criteria for potential new locations (Chapter 15).
- Promotion plans. You have a $ 10,000 budget to promote your
stand in the local community. Please outline two or three ways you

could promote this business (please include costs involved in these
promotions) (Chapter 16).
- Employee Training. You have hired several people to run your
lemonade stand, as you simply are too involved in the strategic
aspects of the business. As such, you have seen sales drop. What
are some ways you can motivate your employees to improve sales?
(Chapter 10)
Activity
Once you have considered the points above, please provide responses
and explanations using the template provided in Doc Sharing (titled
“Lemonade Stand Informal Business Report”). Utilize your textbook
and apply the lessons we have learned in previous weeks to develop
and support your plans. By offering support and developing your
response, you must provide examples, elaboration, or justification,
often in the form of information gathered from your textbook. When
integrating support from your textbook, be sure to use APA style to
provide in-text citations within the paragraph and a full end reference
on a separate Reference Page after the Business Plan. Examples of
APA formatting are included in the template.
You are to write roughly 500 - 750 words in answering all points
posted above for your Lemonade Stand.
This informal business report will be evaluated on how well you
apply the concepts that are detailed in the textbook to a practical idea.
In order to receive the highest grade, it is required that you review the
textbook and cite specific areas of the text in your responses (taking
care in citing these properly in APA style). Additionally, while this is
not an English class and while the content of your ideas is most
important, grammar and sentence structure will account for a portion
of your report grade. Please be sure to write well-developed
responses in complete sentence and paragraph format.
Note: For this assignment and other college writing assignments,
please note that when you reference or cite a text, if you use words
that are directly from a source, they must be in quotations and cited.
If you are just referencing them and have changed the words, a
citation is still required. One final point, when writing anything in

college, you must adhere to the 80/20 rule: 80% of the papers should
be in your own words, while 20% make up any citations you may add.
Violation of this rule could result in a zero for the assignment.
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BUSN 115 Week 5 DQ 1 Motivation Theories
Motivation Theories Chapter 7 discusses several styles of leadership,
including autocratic, democratic, and laissez-faire. How do each of
these styles relate to Theory X and Theory Y assumptions about
workers?
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BUSN 115 Week 5 DQ 2 Benefit Choices
Benefit Choices
When you begin interviewing as you approach graduation, you will
need to analyze job offers that include a number of financial and
nonfinancial elements. Which of these aspects of employment are

your top three priorities: a good base wage; bonus or commission
opportunities, profit-sharing potential; rapid advancement
opportunities; flexible work arrangements; good healthcare insurance
coverage; or a strong retirement program? Which of these elements
would you be willing to forego in order to get your top three?
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BUSN 115 Week 6 DQ 1 Supply-Chain
Management
Supply-Chain Management
How can supply-chain management (SCM) help a company establish
a competitive advantage? What are ways that companies can improve
their supply chains?
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BUSN 115 Week 6 DQ 2 Technology
Improvement

Technology Improvement
Business is stalled. Sales last month were 10 percent less than the
previous month and so far this month is looking even worse than last
month. Could technology help you answer the decrease in sales?
What technologies could you deploy to increase sales?
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Question 1. Question : (TCO 5) A company whose
structure, policies, and capabilities allow employees to respond
quickly to customer needs and changes in the business environment is
termed as a(n) _____.
Student Answer: agile organization
hyperspecialized organization
formal organization
umbrella organization
mechanistic organization

chain-of-command systems was developed to address the need to
combine specialization with management control?
Line organization
Line-and-staff organization
Agile organization
Formal organization
Informal organization
Question 3. Question : (TCO 5) _____ is defined as a
pathway for the flow of authority from one management level to the
next.
Span of management
Span of control
Departmentalization
Network structure
Chain of command
Question 4. Question : (TCO 5) The number of workers
who report directly to a manager is called the manager's _____.
chain of command
functional structure

divisional structure
span of management
task force
Question 5. Question : (TCO 5) _____ proposed a model
that divides motivational forces into satisfiers ("motivators") and
dissatisfiers ("hygiene factors").
Douglas McGregor
Abraham Maslow
David McClelland
Frederick W. Taylor
Frederick Herzberg
Question 6. Question : (TCO 5) Justin M. Brown, the
operations manager at Vernon Manufacturing Company, formulated a
strategy to motivate the firm's employees. Justin addressed
employees’ dissatisfaction by increasing their salary and incentives;
he employed several industrial counselors to help employees deal
with work-related stress; and improved the health insurance plan
provided to employees. He also motivated employees by providing
greater opportunity for advancement, recognizing employees who
perform well and giving employees greater responsibility to foster a
sense of achievement in them. Justin's measures are based on which
of the following approaches?
McClelland's three-needs theory

Theory X
Theory Y
Herzberg's two-factor theory
Scientific management
statements is true about expectancy theory?
Expectancy theory focuses more on the specific forces that motivate
employees and less on the process they follow to seek satisfaction in
their jobs.
Expectancy theory suggests that employee satisfaction depends on the
perceived ratio of inputs to outputs.
Research into expectancy theory has led to thinking about the broader
concept of organizational justice, or perceptions of fairness in the
workplace.
Expectancy theory identifies four primary drives that underlie all
motivation.
Expectancy theory states that the effort employees will put forth
depends on their beliefs regarding the rewards that the organization
will give in response to that performance.
Question 8. Question : (TCO 5) _____ suggests that
employee satisfaction depends on the perceived ratio of inputs to
outputs.
Maslow's hierarchy
Herzberg's two-factor theory

David McClelland's three-needs theory
Expectancy theory
Equity theory
Question 9. Question : (TCO 5) The goal-setting theory of
motivation suggests that _____.
setting goals is unrelated to motivation in most employees
setting goals is an effective way to motivate employees
managers, not employees, need to set goals
collaborative goal setting can undermine managerial authority
employees should set their own goals without input from managers
Question 10. Question : (TCO 5) K.M. Retailers, an
international consumer products retail chain, gives preference to
women and minority-owned suppliers and subcontractors. The firm
hires a large number of employees from ethnic minorities and the
human resource department keeps the interests of these groups in
mind while framing company policies. In this example, K.M.
Retailers uses which of the following strategies?
Job enrichment
Ethnocentric policies
Decentralization

Deregulation
Diversity initiatives
acts prohibits any form or testing that can be construed as a pre-
employment medical examination?
The Taft-Hartley Act
The Landrum-Griffin Act
The Wagner Act
Americans with Disabilities Act
Fair Labor Standards Act
Question 12. Question : (TCO 6) _____ refers to the
efficiency with which an organization can convert inputs to outputs.
Student Answer: Productivity
Sustainability
Security
Capacity
System value

Question 13. Question : (TCO 6) Which of the following is
the main purpose of just-in-time systems?
Disintermediation of distribution
Bettering work scheduling
Strategic analysis
Capacity improvement
Better inventory management
Question 14. Question : (TCO 6) Jass Glass Studio has been
hired to make a church window. A church hires the company to make
ten windows based on a design provided by the church. This is an
example of _____.
mass production
batch production
customized production
mass customization
standard production
Question 15. Question : (TCO 6) The manufacturing
approach in which part of the product is mass produced and the
remaining features are customized is known as _____.

batch-of-one production
mass production
customized production
mass manufacturing
mass customization
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BUSN 115 Week 7 DQ 1 Accounting Firm
Accounting Firm
The senior partner of an accounting firm is looking for ways to
increase the firm’s business. What other services besides traditional
accounting can the firm offer to its clients? What new challenges
might this additional work create?
********************************************************
*********************
BUSN 115 Week 7 DQ 2 Financial Control

Financial Control
The company you cofounded last year is growing rapidly and has
strong prospects for an IPO in the next year or two. The additional
capital that an IPO could raise would let you hire the brightest people
in the industry and continue to innovate with new product research.
There is one potential glitch: You and the rest of the executive team
have been so focused on launching the business that you haven’t paid
much attention to financial control. You’ve had plenty of funds from
venture capitalists and early sales, so working capital hasn’t been a
problem, but an experienced CEO in your industry recently told you
that you’ll never have a successful IPO unless you clean up the
financial side of the house. Your cofounders say they are too busy
chasing great opportunities right now and they want to wait until right
before the IPO to hire a seasoned financial executive to put things in
order. What should you do and why?
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