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IFSM 300 All Weeks Quizzes 1 -8
IFSM 300 Quiz 1
Question 1 1 / 1 point
Which of the following is defined as the ability of customers to drive down the price of goods and services?
 A) supplier power
 B) buyer power or the bargaining power ofcustomers
 C) rivalry among competitors
 D) threat of price reduction
Question 2 1 / 1 point
Are there any direct variables that have no effect on a business’ competitive position?
 A) yes
 B) No
Question 3 1 / 1 point
Which of the following are components ofan information system? (selectall thatapply)
 A) data
 B) hardware

2.  C) people
 D) process
 E) software
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Question 4 1 / 1 point
According to the Five Forces Model developed by Harvard Business professor Michael Porter,all of the following are
major factors that determine a company’s standing in an industry,except for which one?
 A) Threat of entry of new competitors
 B) Political and/or economic factors
 C) Bargaining power ofsuppliers
 D) Threat of substitute products/services
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Question 5 1 / 1 point
True or false: Early research could notdraw
any connections between ITand profitability, but later research has shown thatthe impactcan be positive.
True
False
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Question 6 1 / 1 point
Web 2.0 is exemplified by which of the following? (selectall thatapply)
 A) blogging
 B) online purchasing
 C) social networking
 D) interactive comments
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Question 7 1 / 1 point
In a business like Walmart,which ofthe following groups ofvariables has the mostimpacton their competitive
position?
 A) customers,suppliers,governmentregulations,location
 B) suppliers,customers,location,employees

3.  C) location,environmental concerns,suppliers,technology
 D) suppliers,location,technology,competition
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Question 8 1 / 1 point
Which use of the Internet could have a negative impacton a company’s competitive position?
 A) allowing potential customers to learn aboutthe company’s products and services
 B) providing an easy method to facilitate productorders to flow to the suppliers
 C) allowing potential customers to find possible substitute products
 D) allowing a companyto monitor patentinfringementby other companies
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Question 9 1 / 1 point
Of the following,which factor is leastcrucial to the ability of a companyto maintain its competitive position?
 A) emerging new technologies thatcreate new products or create efficiencies
 B) patent infringements
 C) employees’ benefits
 D) new international markets
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Question 10 1 / 1 point
Which of the following is defined as a series ofactivities undertaken by the companyto produce a productor service?
business processes
value chain
strategic direction
competitive advantage
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Question 11 1 / 1 point
Which of the following statements are true of Decision SupportSystems (DSS)? (selectall that apply)
 A) A decision supportsystem (DSS) is an information system builtto help an organization make a specific
decision or setof decisions.
 B) DSSs are used only at the executive level and are used to make all strategic decisions.
 C) DSSs are designed to take inputs regarding a known (or partially-known) decision-making process and provide
the information necessaryto make a decision.

4.  D) DSSs can exist at different levels of decision-making with the organization,from the CEO to the first-level
managers.
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Question 12 1 / 1 point
Which of the following groups ofvariables are all direct variables?
 A) customers,suppliers,governmentregulations,technology
 B) suppliers,time,politics,owners.
 C) supplier,customers,employees,location
 D) employees,location,technology,organizational components
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Question 13 1 / 1 point
Strategic issues related to business processes and the value chain are addressed atwhich organizational level?
corporate level
business unitlevel
functional level
strategic level
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Question 14 1 / 1 point
Which of the following are the two primary
methods for obtaining competitive advantage described byMichael Porter? (selectthe two that apply)
 A) advantage of bringing new products to market
 B) cost advantage
 C) differentiation advantage
 D) value chain creation
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Question 15 1 / 1 point
Highly qualified vendors,consultants,and IT
departments are the mostimportantelements for the successful implementation ofenterprise
technologies.
True
False
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Question 16 1 / 1 point
Which of the following are Porter’s three generic strategies? (selectall that apply)
 A) cost leadership

5.  B) differentiation
 C) focus
 D) competitive advantage
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Question 17 1 / 1 point
Which of the following is exemplified bycustomers finding a differentway to get the product or service?
 A) customer disloyalty
 B) threat of substitute productor services
 C) rivalry among competitors
 D) barriers to entry
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Question 18 1 / 1 point
True or False: According to Michael Porter, the Internet has the effect of lowering overall profitability.
True
False
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Question 19 1 / 1 point
A strategic information system is one thatattempts to do one or more of the following:(selectall that apply)
 A) help an organization focus on a specific marketsegment
 B) deliver a productor a service at a lower cost
 C) enable innovation
 D) deliver a productor service that is differentiated
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Question 20 1 / 1 point
True or False: The data show that IT has reduced the differences among companies.
True
False
IFSM 300 Quiz 2

6. Question 1 1 / 1 point
True or False: An IT plan should be developed before a strategic business plan so thatmanagementwill know what
they can plan based on available systems.
True
False
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Question 2 1 / 1 point
Which of the following flow chart symbols is used to representa step or action which is taken in the process?
 A) rectangle
 B) diamond
 C) circle
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Question 3 1 / 1 point
Which of the following bestdefines a process?
 A) a series ofevents to get something done
 B) steps a worker follows to complete a task
 C) a series oftasks that are completed in order to accomplish a goal
 D) a strategic objective
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Question 4 1 / 1 point
Which of the following are true aboutan Enterprise Resource Planning (ERP) System? (selectall thatapply)
 A) it has a centralized database
 B) it can be used to run an entire company
 C) it is a software application
 D) it has bestpractices builtin
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Question 5 1 / 1 point
True or False: IT managers should implementnew technologyas soon as ithits the market,always striving to obtain
the leastexpensive products available.
True
False
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7. Question 6 1 / 1 point
True or false: E-commerce is a subsetofe-business.
True
False
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Question 7 1 / 1 point
Which of the following is defined as an intentional effortto plan,document,implement,and distribute an
organization’s business processes with the supportof information technology?
 A) business process engineering
 B) business process management
 C) business process reengineering
 D) business process improvement
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Question 8 1 / 1 point
Good IT management,which is necessaryfor a great IT plan,should do which of the following?
 A) tell managementwhattheir business objectives should be
 B) advise managementiftechnology being considered to solve a problem is notyet proven
 C) advise managementthatavailable technologyis too expensive
 D) let managementdetermine the desired technical solution
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Question 9 1 / 1 point
Which of the following flow chart symbols is used to representa decision pointin the process?
 A) rectangle
 B) diamond
 C) circle
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Question 10 1 / 1 point
How often should the IT plan should be changed?
 A) every five years
 B) monthly

8.  C) typically, every three to five years—or sooner,if business conditions warrantit
 D) never—an IT plan,once in place, does notchange
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Question 11 1 / 1 point
E-Bay is an example of which e-commerce model?
 A) B2C
 B) C2B
 C) C2C
 D) C2B
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Question 12 1 / 1 point
Which of the following flow chart symbols is used to representa pointat which the flowchartconnects with another
process?
 A) rectangle
 B) diamond
 C) circle
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Question 13 1 / 1 point
Servicing customers and collaborating with business partners are characteristics ofwhich ofthe following?
e-business
e-commerce
business to business and consumer
e-collaboration
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Question 14 1 / 1 point
Which of the following are true regarding a business model? (selectall that apply)
 A) it is the organization of product, service and information flows
 B) it is the source of revenue
 C) it is a source ofbenefit for suppliers
 D) It is a source of benefitfo customers

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Question 15 1 / 1 point
Which of the following is innovation that creates an entirely new marketor transforms an existing one?
transformative innovation
disruptive innovation
market-changing innovation
unparalleled innovation
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Question 16 1 / 1 point
True or false: Most IT dollars are spenton the IT infrastructure.
True
False
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Question 17 1 / 1 point
True or false:Any firm establishing a Web presence,no matter how small or localized,instantlyenters global
marketing.
True
False
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Question 18 1 / 1 point
Which of the following are components ofthe business process? (selectall thatapply)
 A) input
 B) output
 C) customers
 D) suppliers
 E) process
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Question 19 1 / 1 point
True or false: In business process reengineering,itis bestto selectthe IT system to be used prior to reengineering
the processes to ensure the process fits the system.
True
False
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Question 20 1 / 1 point
Which of the following is defined as fully
understanding the goals ofa process and then dramaticallyredesigning itfrom the ground up to achieve dramatic
improvements in productivityand quality?
 A) business process re-design
 B) business process management

10.  C) business process reengineering
 D) business process improvement
IFSM 300 Quiz 3
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Question 1 1 / 1 point
Which of the following statements aboutthe infrastructure deployed by a companyis correct?
 A) The infrastructure deployed by a companyis the same as thatof all other companies in that
industry.
 B) The infrastructure deployed by a companywill always be the same.
 C) The infrastructure deployed by a companywill change as business requirements and
technologychange
 D) The infrastructure deployed by a companyis determined bythe CIO based on his or her
technical expertise
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Question 2 0.75 / 1 point
Which of the following are major components ofthe Enterprise Architecture? (selectall that apply)
 A) Application Architecture
 B) Information Architecture
 C) Process Architecture
 D) Technical Architecture
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Question 3 1 / 1 point
True or false: The characteristic that allows an application to be used in different browsers is portability.
True
False
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Question 4 1 / 1 point
True or false: A digital device processes electronic signals thatrepresenteither a one (“on”) or a zero (“off”).
True
False
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Question 5 1 / 1 point
Which of the following is notconsidered partof the IT infrastructure?
 A) hardware
 B) software
 C) electrical network
 D) telecommunications
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Question 6 1 / 1 point
Which of the following is established when an organization sets up internal web pages to provide information about
the organization to the employees?
 A) Extranet

11.  B) Private cloud
 C) Client-server
 D) Intranet
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Question 7 1 / 1 point
Which of the following statements are true regarding software? (selectall thatapply)
 A) Software is the setof instructions thattell the hardware whatto do.
 B) Software is created through the process ofprogramming.
 C) Without software,the hardware would notbe functional.
 D) Software can be broadly divided into two categories:operating systems and
application software.
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Question 8 1 / 1 point
Which of the following cloud computing models allows users to develop applications rapidlyand at a low cost?
 A) SaaS
 B) IaaS
 C) PaaS
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Question 9 1 / 1 point
Which of the following is the mostimportantpartof an IT infrastructure?
 A) hardware
 B) telecommunications
 C) services
 D) none of the above
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Question 10 0.75 / 1 point
Which of the following are benefits of open source software? (selectall thatapply)
 A) The software is available for free.
 B) The software is more secure than software developed by in-house programmers.
 C) The software source-code is available;itcan be examined and reviewed before it is
installed.
 D) The large communityof programmers who work on open-source projects leads to
quick bugfixing
and feature additions.
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Question 11 1 / 1 point
Which of the following is the unique identifying address for every device on the internet?
 A) domain name
 B) IP address

12.  C) packet
 D) byte
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Question 12 1 / 1 point
Which of the following will occur if a companychanges its business strategy?
 A) Its IT infrastructure and organization mustchange
 B) Its IT infrastructure changes,butthe organization does notchange
 C) Its IT infrastructure and organization will change as needed to supportthe company’s
objective
 D) Its IT infrastructure never changes, regardless ofwhathappens to the business objective
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Question 13 0.75 / 1 point
Which of the following are advantages of cloud computing? (selectall that apply)
 A) Services can be leased for a limited time on an as-needed basis.
 B) No software to install or upgrades to maintain.
 C) Can scale to a large number ofusers easily.
 D) More secure than locallymanaged applications
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Question 14 1 / 1 point
Who should supportor maintain the IT infrastructure?
 A) programmers and technicians who work for the company
 B) experts in the various specialties who contractwith the company
 C) a governmentagency tasked with IT infrastructure support,the ITSA
 D) the mostefficientmix of people based on the criticality of the infrastructure component
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Question 15 1 / 1 point
True or false: The characteristic that allows a system to handle an increase in volume of data or users is called
scalability.
True
False
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Question 16 1 / 1 point
Which of the following is a technology that takes an Internet signal and converts it into radio waves?
 A) mobile
 B) wi-fi
 C) digitization
 D) VoIP
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13. Question 17 1 / 1 point
True or false: The terms “Internet” and “world wide web” are interchangeable.
True
False
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Question 18 1 / 1 point
True or false: When you purchase software and install iton your computer,you own that software.
True
False
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Question 19 1 / 1 point
True or false: Twitter, YouTube, Flickr, and Facebook all became possible with the advent of Web 3.0.
True
False
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Question 20 1 / 1 point
Which of the following cloud computing models offers users the mostflexibilityand control?
 A) SaaS
 B) IaaS
 C) PaaS
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IFSM 300 Quiz 4
Question 1 1 / 1 point
Which level of managementis concerned with updating inventory, scheduling production,and coordinating shipping?
 A) Strategic managers
 B) Middle managers
 C) Operational managers
 D) None of the above
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Question 2 0 / 1 point
Which of the following is used to ensure thatthe person accessing a system is,indeed,who they presentthemselves
to be?
 A) Authentication
 B) User identification
 C) Encryption

14.  D) Authorization
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Question 3 1 / 1 point
Which of the following is one of the mostcommon ways thieves steal corporate information?
 A) stealing employee laptops while employees are traveling
 B) breaking into the data center building
 C) using employees’ computers while theyare away from their desks
 D) picking up transmissions in unsecured wireless hotspots
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Question 4 1 / 1 point
True or false: A relational database is one in which every data item is related to every other data item.
True
False
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Question 5 1 / 1 point
Which of the following make up the securitytriad?
 A) Confidentiality,Integrity, Accuracy
 B) Integrity, Privacy, Accuracy
 C) Confidentiality,Integrity, Availability
 D) Privacy, Confidentiality,Integrity
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Question 6 1 / 1 point
True or false: For simple uses,a spreadsheetcan substitute for a database quite well.
True
False
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Question 7 1 / 1 point
Which of the following is nottrue about firewalls?
 A) They can be a hardware device.
 B) They can be software.
 C) They filter data packets based on a setof rules.

15.  D) They only filter data packets coming into the network or system.
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Question 8 1 / 1 point
Which of the following is described as a measure ofthe degree to which a setof data satisfies a setof contstraints?
 A) Data accuracy
 B) Data quality
 C) Data consistency
 D) Data completeness
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Question 9 1 / 1 point
True or false: An Intrusion Detection System (IDS) does notadd any additional security.
True
False
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Question 10 1 / 1 point
When looking to secure information resources,organizations mustbalance the need for security with which of the
following?
the costof replacing the data if it is stolen
the potential damage to the company’ reputation if the data is stolen
the users’ need to effectively access and use these resources
the customers’ expectation that their data will be protected
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Question 11 1 / 1 point
Which of the following are characteristics ofBig Data? (selectall that apply)
 A) fast-changing
 B) massive in volume
 C) great variety
 D) diverse
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Question 12 1 / 1 point
Which of the following is the process offormalizing the capture, indexing,and storing ofthe company’s knowledge in
order to benefitfrom the experiences and insights thatthe companyhas captured during its existence?
Knowledge warehousing.
Corporate knowledge history.
Knowledge management.
None of the above.
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16. Question 13 1 / 1 point
Which of the following is the mostpopular business social network in the world,according to this week’s reading on
Business Social Networks?
Facebook
Konnects
DOOSTANG
LinkedIn
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Question 14 1 / 1 point
Which of the following should be included in a good backup plan? (selectall that apply)
 A) a full inventory of all of the information that needs to be backed up
 B) Regular backups ofall data
 C) Offsite storage of backup data sets
 D) Test of data restoration
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Question 15 1 / 1 point
Which of the following is the process ofanalyzing data to find previouslyunknown trends,patterns,and associations
in order to make decisions?
Data processing.
Data mining.
Data warehousing.
Data marketing.
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Question 16 1 / 1 point
Which of the following are true of a data warehouse? (selectall thatapply)
 A) The data is time-stamped for comparison over time.
 B) The data is standardized.
 C) The data is operational and is used for day-to-day transactions.
 D) It is a database.
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Question 17 1 / 1 point
Which level of managementis concerned with profitabilityand market share?
 A) Middle managers.
 B) Strategic managers.

17.  C) Operational managers.
 D) All of the above.
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Question 18 1 / 1 point
Which of the following is the process ofencoding data upon its transmission or storage so thatonly authorized
individuals can read it?
 A) Public key infrastructure
 B) Encryption
 C) Secret code
 D) None of the above
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Question 19 1 / 1 point
Which of the following is used to transform data into information in order to generate knowledge
that can be used for decision making?
Knowledge system
Decision-making system
Database
File
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Question 20 1 / 1 point
Which of the following is described as the assurance thatthe information being accessed has notbeen altered and
truly represents
what is intended?
Correctness
Completeness
Integrity
Assurance
IFSM 300 Quiz 5
Question 1 1 / 1 point
True or false: Knowledge managementrequires the use ofinformation technology.
True
False
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Question 2 1 / 1 point
True or false: Supply chain managementconcepts do notapply to the service sector,which uses customer
relationship managementsystems instead.
True
False
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Question 3 1 / 1 point

18. Which of the following is defined as a system that is builtaround predefined business processes and reflects best
practices?
 A) corporate application
 B) enterprise system
 C) company-wide system
 D) business process application
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Question 4 1 / 1 point
Which of the following should be considered when selecting an enterprise system vendor? (selectall that apply)
 A) the financial strength ofthe software supplier
 B) availabilityof maintenance
 C) availability of supportand training
 D) who owns the source code
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Question 5 1 / 1 point
True or false: A good approach to building enterprise systems is to combine a number ofworkgroup applications that
solve specific problems into a single system.
True
False
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Question 6 1 / 1 point
Which of the following characterize business processes thatcan effectively be implemented in a CRM system?
(selectall that apply)
 A) the processes are clear
 B) the processes are differentiated from each other
 C) the goals have owners identified
 D) goals are shared among all the processes
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Question 7 1 / 1 point
Which of the following IT roles is the one that straddles the division between the business group thathas particular
needs and the IT organization that will develop computer-based system to fulfill those needs?

19. systems engineer
systems programmer
systems analyst
Software engineer
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Question 8 1 / 1 point
Of the following,which 2 characteristics are mostimportantfor a chief information officer (CIO)? (select2)
 A) strong technical understanding
 B) knowledge ofthe business
 C) good managementskills
 D) knowledge ofemerging technologies
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Question 9 1 / 1 point
Which of the following are true aboutCRM systems? (selectall that apply)
 A) to be successful,top levels of the organization mustbe involved
 B) all ERPs come with effective CRM components
 C) CRMs and ERPs have differentroles for a companyand should notbe included in one system
 D) CRMs should be fully integrated with ERPs
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Question 10 1 / 1 point
Which of the following is responsible for keeping IT projects on time and on budget?
 A) the chiefinformation officer (CIO)
 B) the chieffinancial officer (CFO)
 C) the leadership team
 D) the project manager
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Question 11 1 / 1 point
Which of the following is the group of users thatare the first individuals to adopta new technology?
early adopters
innovators
early majority
first adopters

20. View Feedback
Question 12 1 / 1 point
True or false: CRM and SCM systems need to be integrated,because in manufacturing,every step in every
business process mayaffect a customer.
True
False
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Question 13 1 / 1 point
True or false: Placing IT responsibilities with the managers responsible for conducting the business leads to the most
efficient use of IT.
True
False
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Question 14 1 / 1 point
True or false: The biggestbenefitof Supply Chain ManagementSystems is costreduction.
True
False
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Question 15 1 / 1 point
Which of the following are benefits of knowledge management?
 A) transfer of knowledge from inside and outside the organization
 B) preserving intellectual capital assets
 C) job securityfor knowledge workers
 D) both a and b
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Question 16 1 / 1 point
Which of the following organizational cultural issues inhibits the effective use of knowledge management?
 A) individual rewards and recognition
 B) atmosphere ofteamwork
 C) senior management promoting the importance ofcollaboration
 D) labor unions
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Question 17 1 / 1 point
Which of the following are hidden costs ofan ERP implementation? (selectall that apply)
 A) training
 B) integration and testing

21.  C) implementation teams can never stop
 D) data conversion
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Question 18 1 / 1 point
Which of the following refers to data that have been organized,grouped,or otherwise assembled into a useful form?
 A) information
 B) knowledge
 C) wisdom
 D) a memorandum
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Question 19 1 / 1 point
Which of the following is the way enterprise systems provide the maximum benefitto an organization?
 A) by providing improved financial reporting
 B) by providing a better data entry system
 C) by providing real-time information across functions to improve decision making
 D) by providing a web portal to customers
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Question 20 1 / 1 point
Which of the following should be able to access the enterprise system software? (selectall that apply)
 A) strategic partners
 B) customers
 C) software vendor
 D) employees
IFSM 300 Quiz 6

22. Question 1 1 / 1 point
During which phase ofthe SDLC is the database specification developed?
 A) study phase
 B) design phase
 C) developmentphase
 D) operational phase
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Question 2 1 / 1 point
Which of the SDLC models has distinctgoals for each phase ofthe developmentand requires each phase to be fully
completed before the next phase can begin?
 A) fountain model
 B) waterfall model
 C) build and fix model
 D) Rapid prototyping model
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Question 3 1 / 1 point
During which phase ofthe SDLC are the software and hardware specifications developed?
 A) study phase
 B) design phase
 C) developmentphase
 D) operational phase
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Question 4 1 / 1 point
Which of the following are risks associated with outsourcing? (selectall thatapply)
 A) difficulty in managing costs
 B) increased liability
 C) difficuty in bringing the business process back inhouse

23.  D) movementof assets offthe books
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Question 5 1 / 1 point
True or false: The number of life cycle phases can vary from system to system and according to the needs of the
organization.
True
False
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Question 6 1 / 1 point
During which phase ofthe SDLC is the user need identified?
 A) study phase
 B) design phase
 C) developmentphase
 D) operational phase
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Question 7 1 / 1 point
Which of the following conditions would pointto an organization building its own system versus buying one? (select
all that apply)
 A) the process to be supported by the system is a strategic process for the organization
 B) the available systems have manymore features than the organization requires
 C) the organization has a well-staffed and well-managed internal application developmentstaff
 D) the organization wants to maintain flexibility in phasing the implementation
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Question 8 1 / 1 point
During which phase ofthe 4-Phase SDLC is user acceptance testing performed?
 A) study phase
 B) design phase
 C) developmentphase
 D) operational phase

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Question 9 1 / 1 point
Which of the following are true of the joint application development(JAD) process? (selectall that apply)
 A) it includes all ofthe stakeholders
 B) it uses a structured discussion format
 C) programmers do notparticipate,but the system analysts and designers do
 D) it is used onlyfor extremely large, complexsystems
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Question 10 1 / 1 point
True or false: Likeabilityis a dimension oftrustthat should be considered in developing external organizational
relationships.
True
False
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Question 11 1 / 1 point
Which of the following are benefits associated with outsourcing? (selectall thatapply)
 A) access to new methodologies and technologies
 B) additional liability
 C) implementation ofwide initiatives
 D) better customer or employee service
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Question 12 1 / 1 point
True or false: For IT projects,the organization should choose whether to use the systems developmentlife cycle or
projectmanagement,since both are not needed on the same project.
True
False
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Question 13 1 / 1 point
During which phase ofthe SDLC is the system change over done?
 A) study phase
 B) design phase
 C) developmentphase

25.  D) operational phase
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Question 14 1 / 1 point
Good practices for developing user requirements include which ofthe following? (selectall thatapply)
 A) documentthe projectusing a single requirements model
 B) agree on the project scope early in the process
 C) develop the requirements model iteratively
 D) use models to communicate
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Question 15 1 / 1 point
Which of the following is the leastrisky implementation methodology?
 A) directcutover
 B) pilotimplementation
 C) parallel operation
 D) phased implementation
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Question 16 1 / 1 point
During which phase ofthe SDLC is the testing plan developed?
 A) study phase
 B) design phase
 C) developmentphase
 D) operational phase
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Question 17 1 / 1 point
Which developmentmethodologyutilizes incremental changes with a focus on quality and attention to detail?
SDLC
prototyping
rapid application development(RAD)
agile
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Question 18 1 / 1 point

26. Which of the following applyto the systems developmentlife cycle (SDLC) methodology? (selectall that apply)
 A) SDLC was developed for large,structured projects
 B) SDLC is sometimes called the step-wise methodology,since one step mustbe completed before moving to the
next step
 C) SDLC is rigid/inflexible
 D) Projects using SDLC can sometimes take months or years to complete
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Question 19 1 / 1 point
Which of the following are true of the Rapid Application Development(RAD) methodology? (selectall that apply)
 A) RAD is more compressed than SDLC
 B) RAD allows users to provided feedback throughoutthe process
 C) RAD skips manyof the steps in the SDLC
 D) RAD is bestsuited to smaller projects
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Question 20 1 / 1 point
During which phase ofthe SDLC is the hardware acquired and installed?
 A) study phase
 B) design phase
 C) developmentphase
 D) operational phase
IFSM 300 Quiz 7
Question 1 1 / 1 point
Which of the following are challenges in dealing with globalization? (selectall thatapply)
 A) differentinternet speeds
 B) differentlabor laws

27.  C) different customs
 D) different pay scales
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Question 2 1 / 1 point
Which of the following is an event that marks the completion ofa stage in a project?
 A) task
 B) duration
 C) milestone
 D) phase
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Question 3 1 / 1 point
The term project scope refers to which of the following?
 A) the final resultof the project
 B) key deliverables in the projectplan
 C) the strategic business objective
 D) work required to complete the project
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Question 4 1 / 1 point
True or false: The new era of globalization allows anybusiness to become international.
True
False
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Question 5 1 / 1 point
Which of the following explains whya structured projectchange managementapproach is importantin project
management?
 A) it minimizes scope creep
 B) it allows projects to be adjusted continously
 C) it guarantees the projectis completed on time
 D) it guarantees the projectis completed within budget

28. View Feedback
Question 6 1 / 1 point
Lessons learned should be documented atwhatpoint in the project?
 A) at the beginning
 B) during projectcloseout
 C) after each phase
 D) before the next projectstarts
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Question 7 1 / 1 point
Which of the following are advantages of globalization? (selectall thatapply)
 A) ability to operate 24 hours a day
 B) ability to locate lower cost labor
 C) a larger marketfor products
 D) lower corporate taxes
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Question 8 1 / 1 point
True or false: A well-managed project has no risks.
True
False
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Question 9 1 / 1 point
Which of the following stages ofthe digital divide is identified in the textbook as the mostdifficult to solve?
 A) the economic divide
 B) the usabilitydivide
 C) the empowermentdivide
 D) the digital divide
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Question 10 1 / 1 point
True or false: The Gartner survey found that large projects are less likelyto fail because theyhave management’s
attention and organizational support.
True

29. False
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Question 11 1 / 1 point
Which of the following is the documentcreated at the initiation of the projectto define the problem or opportunityin
detail and identify a preferred solution for implementation?
a business case
a projectplan
a projectinitiation agreement
a projectcharter
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Question 12 1 / 1 point
True or false: Risk Managementis a proactive approach to eliminating risk.
True
False
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Question 13 1 / 1 point
Which of the following are the three main variables to be balanced in projectmanagement?
 A) vision,mission,and strategic objectives
 B) time,cost, and scope
 C) vacation schedules,projectdeadlines,and holidays
 D) deliverables,milestones,and results
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Question 14 1 / 1 point
True or false: The phases ofprojectmanagementare very different from the SDLC phases,and that is why both
need to be used.
True
False
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Question 15 1 / 1 point
Which of the following is an importantcompetencyfor projectmanagers?
 A) charisma
 B) program developmentskills
 C) problem-solving skills
 D) complacency
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30. Question 16 1 / 1 point
True or false: Globalization is a new term that came into being with the internet.
True
False
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Question 17 1 / 1 point
Which of the following frequentlycause projects to fail?
 A) projectscope creep
 B) inadequate scheduling
 C) failure to manage expectations
 D) all of the above
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Question 18 1 / 1 point
True or false: In trying to solve the digital divide, it has been found that providing Internet access and/or computing
devices is not enough to bring true Internet access to a country, region,or
neighborhood.
True
False
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Question 19 1 / 1 point
Which of the following are criteria for a project? (selectall that apply)
 A) it is temporary
 B) it has a beginning and an end
 C) the outcome is unique,one of a kind
 D) it can be a process thatis executed regularly
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Question 20 1 / 1 point
Globalization is the term used to refer to the integration of which of the following among the nations ofthe world?
(selectall that apply)
culture
finances
goods
services
IFSM 300 Quiz 8

31. Question 1 1 / 1 point
Which of the following is a common elementofmostdefinitions of leadership?
 A) the use of power
 B) the ability to influence
 C) subject-matter expertise
 D) financial acumen
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Question 2 1 / 1 point
Which of the following describes the effort that companies make to understand consumers’ shopping habits and their
personal habits,so as to more efficiently marketto them?
customer relationship management
e-research
predictive analytics
database analysis
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Question 3 1 / 1 point
At whatpoint in the project should the success criteria be defined?
 A) before the projectbegins
 B) as part of the requirements determination
 C) during the testing phase
 D) at the conclusion ofthe project
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Question 4 1 / 1 point
Which of the following are among the broad applications identified in the McKinsey report on the Internet of Things?
(selectall that apply)
 A) tracking behavior
 B) enhanced situational awareness
 C) optimized resource consumption
 D) ability to re-create the human brain
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Question 5 1 / 1 point

32. Which of the following is the key benefit of effective organizational change managementstrategies?
 A) stop any resistance from employees
 B) help individuals transition to the future state successfully
 C) keep projects on schedule
 D) create an organizational strategic plan
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Question 6 1 / 1 point
Which of the following are the five characteristics ofresilientpeople?
 A) positive,focused,flexible, organized,and proactive
 B) structured,intelligent,quick,alert, and friendly
 C) optimistic,worldly,smooth talker,savvy, and influential
 D) technically skilled,intelligent,experienced,articulate,and motivated
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Question 7 1 / 1 point
True or false: Since today’s employees are used to using social media,an organization can implementa good
collaboration tool and employees will use iteffectively.
 A) True
 B) False
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Question 8 1 / 1 point
True or false: Leadership can be demonstrated onlyby those in positions ofauthority.
True
False
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Question 9 1 / 1 point
Which of the following represents a natural progression ofan individual’s emotional response to change?
 A) acceptance,anger,denial,depression
 B) immobilization,denial,depression,acceptance
 C) bargaining,immobilization,acceptance,testing
 D) depression,anger,denial,testing
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33. Question 10 1 / 1 point
Which of the following are criteria for effective metrics? (selectall thatapply)
 A) is easyto measure and report
 B) is importantto the CIO
 C) measures a single condition or event
 D) is tied to a business goal
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Question 11 1 / 1 point
Which of the following is nota principle of effective leadership?
 A) honesty
 B) mutual respect
 C) fairness
 D) competitiveness
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Question 12 1 / 1 point
True or false: Things that you have deleted from your Facebook page are gone and no longer available to Facebook
itselfor any other users.
True
False
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Question 13 1 / 1 point
The “parts” part of the four Ps of managing transitions refers to which of the following?
 A) the pieces being manufactured
 B) the roles individuals playin the plan and outcome
 C) a portion of the projectplan
 D) none of the above
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Question 14 1 / 1 point
Which of the following are true of the mobile industry? (selectall that apply)
 A) it is getting ingrained in everyday objects

34.  B) it is going through significanttransition from being voice-centric to data-centric
 C) there are more developers focused on mobile than ever before
 D) while the global markets were feeling the pain of a brutal recession,the wireless industryfor the mostpartwas
unaffected
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Question 15 1 / 1 point
What is the term for individuals who legitimize or authorize a change?
 A) change agents
 B) change advocates
 C) change gurus
 D) change sponsors
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Question 16 1 / 1 point
Cascading sponsorship is critical to a change initiative’s success because ofwhich of the following?
 A) it provides a consistent,ongoing message aboutthe importance ofthe initiative
 B) it provides communication and alignmentthroughoutthe organization
 C) employees will do whatever the boss says
 D) both a and b
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Question 17 1 / 1 point
Which of the following are enabling the Internet of Things? (selectall that apply)
 A) advances in wireless networking technology
 B) the greater standardization ofcommunications protocols
 C) ever-smaller silicon chips
 D) massive increases in storage and computing power
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35. Question 18 1 / 1 point
True or false: Leadership is among the highest-weighted criterion for the Malcolm Baldrige National QualityAward.
True
False
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Question 19 1 / 1 point
Builders who are using open-source methods and the latesttechnology,such as 3D printing are called what?
 A) geeks
 B) computer wizards
 C) makers
 D) buider bots
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Question 20 1 / 1 point
True or false: Companies like Targetonly collect the customer data they need to process creditcard transactions.
True
False