The document discusses the role of a chief of staff and challenges organizations face. It then outlines functions of business operations like facilitating cross-functional collaboration, setting culture and foundations, budget/ROI analysis, and metrics reporting. Business operations serves as an independent party facilitating functions across divisions. The role expands over time from individual operations to comprehensive business operations oversight.

1. Business Operations

2. I am Honey Patel
Started in marketing, then expanded into Business Operations in different
industries and size of organizations, while managing functions like UX,
Training, Marketing, Sales Operations, etc. Bachelors in Communication &
Psychology and Masters in Business Administration.
honey-patel.com
Hello!

3. “ Chief of Staff...
...buffer between a chief executive and that
executive's direct-reporting team... works
behind the scenes to solve problems, mediate
disputes, and deal with issues before they are
brought to the chief executive...acts as a
confidante and advisor to the chief executive,
acting as a sounding board for ideas...

4. Challenges Organization
Face Today
Silo Effect
One team doesn’t know what
another is doing, causes
redundant efforts in
many cases.
Holistic View
Looking at business as a
whole in terms of strategy
and reporting, not just stand
alone functions.
Strategy Execution Balance
Balance between strategy
and execution is off causing
‘reactive’ + unanticipated
changes + shifting priorities.

5. Founders Focus
Allow founders to focus on
product development and
customers, and lets Business
ops handle everything else.
When to build
Business Operations: Early!
Leadership & Foundation
Culture setting and
management across the board
to set a strong foundation to
scale and build a solid culture.

6. Budget & ROI
Analysis
Metrics, KPIs,
& Reporting
Strategic Planning Go to Market
People Process
Communication PMO
Cross
Functional
Business Operations
Imperatives
▪ Cross-functional
collaboration is at the core
▪ Specific imperatives varies
in organizations/industries
▪ Requires a solid team
to do it all

7. Functional Model
Marketing Sales G&AProduct Engineering
Executive
Office
Business
Operations
Business Operations serves as independent party reporting
to executive office to facilitate cross functionally.

8. Business Operations
Growth
▪ Program/Project
Management
▪ Corporate Strategy and
Development
▪ Expanding from Marketing
Operations, Sales
Operations, Product
Operations, etc.

9. Thanks!
!
Any questions?
You can find me at honey-patel.com