Bureau Translations Culture Document.

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A Great Culture Helps Attract Great People
”
”

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At Bureau Translations…
1. We exist to make positive productive things happen
2. We believe our clients’ business objectives are ours to help deliver
3. We balance humanity and technology by being human & asking questions
4. We deliver solutions based on true understanding
5. We believe thoughtful provocative conversations deliver truth & authenticity
6. We understand the impact of nuance in all things
7. We believe the most successful people ask for what they need
8. We never fail to have a sense of humor
9. We are passionate & selective about our peers
10. We learn, we grow, we evolve…..we repeat

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WE EXIST TO MAKE
POSITIVE AND PRODUCTIVE
THINGS HAPPEN01

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Positive Productive Things
• Revenue
• Happiness
• Success
• Resolution
• New ideas
• Bold visions
• Entertainment
• Motivation

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GO
MAKE SOME THING HAPPEN

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Our Mission
• Bureau Translations exists to transform
the complexity and incredible nuance
in content management across multiple
languages, platforms and media, into a
simple, straight-forward process that
makes it easy for our clients to reach
their business goals.

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WE BELIEVE OUR CLIENTS’
BUSINESS OBJECTIVES
ARE OURS TO HELP
DELIVER
02

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Our clients’ business is our
business
• We remember that our clients are
people
• People who want their business to be
successful
• Our business is to know enough about
our clients’ business and their
motivations so that we add value

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WE BALANCE HUMANITY AND
TECHNOLOGY BY BEING
HUMAN & ASKING QUESTIONS03

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The Art of Being Human
• We use machines – we love machines
• But machine’s don’t seek to
understand
• Doing something without
understanding risks continued chaos
• So we ask “why” to determine the best
“how”

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WE DELIVER SOLUTIONS
BASED ON TRUE
UNDERSTANDING
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The Best “How”
The right solution or “how” depends on factors
that change constantly
• Timing
• Budget
• Systems & Processes
• People
• Motivations
So we ask questions, we listen we
understand before we solve

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WE BELIEVE THOUGHTFUL
PROVOCATIVE
CONVERSATIONS DELIVER
TRUTH & AUTHENTICITY
05

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Truth & Authenticity
• Questions are asked because answers are
needed
• Not the right answer – not the best answer -
the real answer
• The answer hidden behind what might be
expected by ourselves, our peers, our
clients or our bosses
• The unexpected answer always leads to
most interesting conversations and the truth

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The truth is out there
”
”

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WE UNDERSTAND THE
IMPACT OF NUANCE06

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Nuance
Ask an Actor…..
A word as simple as “Hello” can mean at least
five different things depending on how it is delivered
• With a smile in the eyes – “I’m happy to see you!”
• With a thin smile – “I’m just saying I’m happy to see you”
• With a question– “I’m insecure - you sure you want to see me?
• With sarcasm – “Not really happy to see you”
• With anger – “You really need to go away now”

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WE BELIEVE THE MOST
SUCCESSFUL PEOPLE ASK
FOR WHAT THEY NEED07

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Ask for What You Need
• The most successful people know what
they need to be successful – and they ask
for it
• It’s about respect
• Respecting yourself enough to take care of
yourself
• Respecting others enough to be honest with them

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We ask
• We ask for what we need to
do best work –
• including a fee that is fair and
commensurate with the work
• If we’re not in business we cannot
make anything happen for anyone

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Our Goal is Our Guide
• Everything we do must be in service to
our goal to make our clients successful
with translations that create a common
ground of understanding
• Be staffed & structured correctly
• Communicate effectively
• Priced respectfully to ourselves and our
clients
• Plan for future growth
• Know where we are going

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WE NEVER FAIL TO
HAVE A SENSE OF
HUMOR
08

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Humor is the great thing, the saving
thing. The minute it crops up, all our
irritation and resentments slip away and
a sunny spirit takes their place.
”
”
Mark Twain

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Yoda from “STAR WARS”

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WE ARE PASSIONATE &
SELECTIVE ABOUT OUR
PEERS
09

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Culture = People
We love our culture
We want people who thrive in our
culture and make it better
Who are those people?

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People We Love
• Authentic
• Aware of Self
• Bold
• Confident
• Creative
• Intelligent
• Kind
• Ethical

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WE WANT TO CONTINUE
EVOLVING & LEARNING10

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Miami + 1 305 967 6702 | São Paulo +55 11 3059 8250
www.bureautranslations.com

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TBD