Building no-code tools and applications from spreadsheets - No Code Conf 2019

Most of us are not going to change the world. Don’t let that stop you. You can still change the way APIs are created in your community, and reap the benefits of the spec-first design approach. Be the hero your community needs and your APIs deserve. Imagine a place where a lone technical writer is creating API specs by hand, from scratch, for a bunch of existing APIs. A place where developers don’t know if an API exists at all because there’s no documentation for it. Where product owners design new APIs in a single Excel spreadsheet. Places like that exist; maybe you’ve experienced something similar first-hand. Perhaps you thought to yourself, “I wish I could turn this place around”. And you can. You’re not “just a technical writer” - your perspective, insight, and skills are crucial for not just documenting, but also designing and developing usable APIs. In this talk, you will hear some ideas for what technical writers can do to make their job documenting APIs easier and collaboration with stakeholders stronger. We will look at the benefits of the spec-first approach, strategies for implementing it, and challenges you may encounter. A real-world example of building a spec-first API culture within a company will illustrate how long it took, what worked (and what didn’t), and where improvement is still needed. The goal is to equip technical writers with advice and motivation to start influencing API design decisions in their community. Documentarians represent the voice of the user to a great extent, but this voice is not always heard. Luckily, it’s not too late to change that.

Write what counts. Count What Counts.

Do you meet your customers where they are along their journey with your API? Do you know? This talk shares practical tips on how to meet customers’ goals with your API docs and how to measure how well the docs meet those goals. Spoiler alert: it’s easier than it looks but, one size doesn’t fit all! The goals of your API’s audience vary throughout the life-cycle of their interaction with your API. In this talk, I discuss the practical aspects of customer goals, how you can meet them with your API documentation, and how to measure how well you meet them as your you, your API, and your customers evolve. I’ll review the key phases of customers’ interactions with your documentation from the readers’ perspective. For each phase, I discuss the customer goals at that phase and the key metrics that track how well you’re meeting them. You’ll learn what to watch, watch out for, and what to ignore (because it will just distract you from your goal of meeting their goals). This talk is different from many in that it presents the four common categories of API documentation (landing pages, tutorials & procedures, conceptual, and reference topics) as tools to address specific customer needs as they evolve instead of simply a checklist of required content. Initially, customers are looking for a new or an easier way to do something, so your landing pages and “hello world” examples must attract and show them how your product is the one they’re looking for. After that, your customer must successfully apply your product to their problem and your tutorials and conceptual content can help. Finally, your reference topics and community must be ready to help your customers cross the finish line to deployment and release. Along this journey customer needs and goals vary, so must the content and the corresponding measures of success. In the context of goals, the metrics you can (and cannot) use become much clearer and more useful. After hearing this talk, this will all become much clearer and more useful to you. This talk will benefit most technical writers who have developed or participated in developing a complete set of API documentation and are ready to up their game; however, the concepts are presented so that technical writers who are starting their first API documentation project will also be able to apply the tools and concepts presented.

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In an environment of increasing digital transformation, technology leaders are supporting teams that require solutions in days or weeks, not months. In this webinar recording, guest speaker John Rymer (Principal Analyst, Forrester Research) discussed how low-code platforms are now on the rise to help you keep pace with this trend, your competitors, and your employees: - Understand the limitations and implications of traditional software delivery - Learn how low-code platforms are changing the game by increasing the pace of app delivery and experimentation, lowering start-up costs, and empowering end users to build on their own while adhering to IT governance - Hear best-in-class practices for evaluating low-code platforms and organizing your technology resources to achieve success

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