George Brockman, an owner and CEO of a business consulting firm, will discuss building a culture of continuous growth through accountability. He will define accountability and discuss how organizations can use accountability measures like productivity, sales, and attendance to make better decisions. Case studies on bank scandals will demonstrate how clarity of organizational purpose and values through accountability can prevent issues and engage employees.

1. WEBCAST SERIES
First Questions:
Building a Culture of Continuous
Growth

2. Meet the Speakers
George Brockman is the owner and CEO of Radiant Professional
Services, LLC, a business consulting firm. After 20 years of
technology work, he left the coding world for the world of helping
businesses succeed and empowering professionals to be able to
enjoy that success. He had been in the trenches of business and
served with several transformative cross-functional business teams.
After decades of experience and research, he is committed to
showing others a better way.
Featured Speaker

4. INTRODUCTION
• George Brockman, PMP
• OwnerandConsultant
• 20+yearsIT
• 20+yearsManagement
• 6yearsadjunctcollegeinstructor
• Consultingsince2013
• Author CYA+:CompleteYour Accountability

5. TODAY’S OBJECTIVE
TheProblem
The Solution
Definitions
Application
Responses

6. THE PRESSURE IS ON
Running abusiness& leading
teams is a tough job
•It is lonely at the top
•The stakes arehigh

7. TOUGH QUESTIONS
Whyaremyprofitsdown?
Where did mycustomers go?
Whyam Iworking so late?
Whyare employees coming in so late?
Whyis turnover so high?
Howdo Iget mylife back?

8. TOUGH QUESTIONS
When isit readyto ship?
Is the customer always right?
Is myjob safe?
Can we work from home?

9. WHAT WILL FIX THIS?
Awayfor organizationsto reach better decisions
• More consistently (from the C-Suite to the Shop)
• More aligned
• Able to scale as you grow

10. WHAT MEASURES ARE YOU USING?
•Productivity
•Sales
•Attendance / Sick time
•Gutfeeling

11. CASE STUDY
•BankScandal
•ShareholderShellGames
•Clock in games

12. BETTER QUESTIONS
• Who areWE
• Why do wedo what wedo?
• ForWhodo wedo what wedo?
• Howlong do wewant to do it?
• Doesmyteamknow?
Thesearenot companysecrets

13. WHO ARE WE?
•Values
•Ideas
•Culture

14. WHY DO WE….?
GIVES US ALITMUS TESTFORANYFUTURESOLUTIONS WEWILL
TRY. AREWEWORKING FOR:
• Fame?
• Financial Security?
• Wealth?
• ALOTOFWEALTH?
• To help others?

15. FOR WHOM DO WE…?
•Recognize your customer
• Example:
Broad market withgreat flexibilityand balanced price
vs
Specialtycustomer withuniqueexpectations

16. FOR HOW LONG….?
•Growandsell
•Work to win
•Build a legacy

17. WHO KNOWS?
•Doesyourteamknowtheseanswers?
•Are they on board?
•Knowing –and getting buy-in helpsthemto makedecisions
that will empower themand lead to better measures.

18. WHAT DOES THIS DO TO HELP?
YOU ASK
Whyare myprofits down?
Where did mycustomers go?
Whyare employees coming in so late?
Whyis turnover so high?
Howdo Iget mylife back?
YOU SHOULD ASK
Are we right-sized and throughput good?
Can you ask your customer?
Do employeesrecognize their fit /
purpose?
Are you working on the first things first?

19. CASE STUDY
•BankScandal
•ShareholderShellGames
•Clock in games

20. BENEFITS
•Clarity
•Engagement
•Your team understands their fit
•AbilitytoLearn

21. RECAP
•Don’t waste energy chasing rabbits
•Start with the first question first
•Giveyourteamtheanswerstothefirstquestions
•Useallofthesetoencouragesolutionsthatarealigned

22. THANK YOU!CHECKOUTMORETRAINING RESOURCES ON THEWEB:WWW.RADPROSERV.COM
GEORGEBROCKMAN – PMP EMAIL: GEORGE@RADPROSERV.COM
Reading List:
Start with Why – Simon Sinek
The Goal – Eliyahu Goldratt
What Got You Here Won’t Get You There – Marshal Goldsmith
Think and Grow Rich – Napoleon Hill

23. Bridging the Gap Between
Strategy & Execution

24. Food For Thought
“Less than 10% of strategies effectively
formulated are effectively executed.”
“In the majority of cases – we estimate 70% -
the real problem isn’t bad strategy….
It’s bad execution.”

25. The Problem
People Plan
Process
Execution Takes All Three

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27. Sign up for a
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Go to www.achieveit.com to
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Get out of Excel and
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28. Q&A Session
Q&A

29. 29
Thank You & Contact Info
George Brockman, Owner and CEO
Radiant Professional Services
(205) 919-2359
George@radproserv.com
www.radproserv.com
Meagan Flores, Director of Marketing
AchieveIt
(800) 535-1559
mflores@achieveit.com
www.achieveit.com
@goachieveit (Twitter)