Presented at All Things Open 2023 Presented by Arundeep Nagaraj - Amazon Web Services (AWS) Title: Build Developer Experience Teams for Open Source Abstract: Open Source has become the default strategy for many IT organizations and Enterprises. However, the constant challenge with Open Source leaders of these organizations has been - How is my product's developer experience? Is this the right metric to track? How can I scale my team to support our products better? How can I add automation to scale redundant workflows? If my product involves working with developers, how can I scale to the complexity of the requests and reduce Engineering bandwidth? The challenges within support of open source products continues to magnify depending on the end user persona whether they are consumers or contributors to your product. Consumers utilize your product, SDK's and API's and are blocked with using it or run into issues, whereas contributors are advanced users of your software that understands the codebase to provide a meaningful contribution back to the product. The answer to the above is to look at Open Source support as a first-class citizen of your corporate support strategy. To employ the right level of developer focused support as opposed to traditional infrastructure based support is key to scale to the amount of developers using your product. Supporting customers in the open involves more than pure support - building customer / developer experiences (DX) in the open (across platforms and communities) that pivots over the ability of your product's users or developers to be focused on the end-to-end value add. This helps with your active developer growth and retention of users. Key Takeaways: - IT leaders of Open Source will learn to employ strategies to build a DX team that engages on multiple platforms - Work on identifying accurate metrics for product and organization - Innovate on platforms such as Discord to build a bot and a dashboard - Ability to leverage customer feedback and iterate over the customer success flywheel - Distinguish between DX and Developer Advocacy (DA) Find more info about All Things Open: On the web: https://www.allthingsopen.org/ Twitter: https://twitter.com/AllThingsOpen LinkedIn: https://www.linkedin.com/company/all-things-open/ Instagram: https://www.instagram.com/allthingsopen/ Facebook: https://www.facebook.com/AllThingsOpen Mastodon: https://mastodon.social/@allthingsopen Threads: https://www.threads.net/@allthingsopen 2023 conference: https://2023.allthingsopen.org/

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© 2023, Amazon Web Services, Inc. or its affiliates. All rights reserved.
D X - BU Z Z W OR D OR ES S ENTI AL FOR OR GANI Z ATI ONS ?
Build Developer Experience
Teams for Open Source
Arundeep Nagaraj (he/him)
Developer Experience Manager - AWS

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© 2023, Amazon Web Services, Inc. or its affiliates. All rights reserved.
Agenda
01
02
03
04
05
Let’s talk about DX
DX Engineering
Key metrics for DX
Automation and Tooling
Community Support

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of scanned codebases contain open source
96%
Synopsys 2023

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Consumer devices
Cloud infrastructure
Applications
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Open Source is
everywhere

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API
SDK
Client Libraries
Documentation
Tools
Service
Developer Experience

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Internal DX vs External DX

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Lifecycle of Developer
Idea
Docs
Setup
Learn
Build
Test
Push
Release
Iterate

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Benefits of Developer Experience
Adoption and Retention Enhanced Documentation
Low friction
Ease of Support
Short feedback loops
Faster iteration

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Organizational Challenges
Languages
Tools Frameworks
Policy and Processes
Investment and Funding

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Developer Experience
Engineering

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Developer Experience Engineering (DXE)
Product
Product
Management
Developer
Experience
Engineering
Documentation Developer Support
Solution
Architecture
Contributor
Support
Developer
Advocacy

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Skills for DXEs
Technical Skills
SDKs, APIs and client libraries
Developer tool chains, including IDEs, text editors, compilers, debuggers and shells
Development frameworks
Databases, platforms and supporting software
Code snippets and scaffolding
Documentation, including technical guides, coding standards and tutorials
Open source ecosystems
Listen, Communicate and
Learn
Distill Complex
Problems

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Key metrics for measuring
DX

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Key Metrics for measuring DX
• Adoption
• Retention
• Stars Ratings and Forks
• Issues Velocity
• Pull Requests Velocity
• Define and maintain SLO’s
• Documentation Issues

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Automation and Tooling

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Automation and Tooling
GitHub Project Board
GitHub Actions
GitHub Dashboards
GitHub API
Prioritization and Labels
GitHub Issue Templates
Open Source Operations
Health Score

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Community Engagement

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Community Growth - Discord

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Thank you!
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Arundeep Nagaraj
LinkedIn - @arundeepn
X (Twitter) - @arundeepnagaraj