The document discusses the results of a survey of 800 PR agency principals and in-house leaders on the future of the global PR industry. Some key findings include: - The PR industry is projected to grow from $14 billion to $19.3 billion by 2020, with agencies growing 33% and in-house teams growing 13%. - Content, technology, and reputation are seen as the main drivers of industry growth, with content and social media named as particularly important. - Adopting new technologies, increasing demand for content, and expanding communication channels are areas where respondents see opportunities and challenges for the industry. Retaining and recruiting the right talent is also a major challenge.