Presentation by Hans Dirkzwager (BT) at Learning Technologies 2013, on MIRROR EU Project Reflective learning at work (www.mirror-project.eu) LinkedIn group: Mirror reflective learning at work: http://www.linkedin.com/groups?home=&gid=3357670

1. MIRROR
Reflective Learning @Work
Hans.dirkzwager@bt.com
@Mirrorip
BT Learning Solutions
© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu

2. BT Learning Solutions
Bringing out the best in people
MIRROR:
• Testbed
• Dissemination & Exploitation

3. Who supports
reflection in the
workplace?

4. Challenge: Learning-on-the-job (90%)
Individuals learn by observing others, by getting feedback from others, by
reflecting on own experiences and by (informally) sharing experiences
Often there is no teacher, no HR manager, no author, no learning content,
no support or process...
Goal: Computational Support for Reflective Learning (CSRL)
Reflective learning allows to derive knowledge which is not explicitly
documented
Support reflective learning in distributed/virtual environments
Systematically support reflective learning in increasingly accelerated work
conditions
© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu

5. Some views on reflection
Donald Schön: Reflection in action
‘think what they are doing while they are doing it’
Boud et al
© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu

6. Project structure
WP3 WP4 WP5 WP6 WP7 WP8
Reflective Learning Model
User & Design Studies
Storyboards & Requirements
Interoperability Framework - XMPP
© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu

7. The CSRL model
© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu

8. Reflective learning in connection
Individual It’s personal
Teams It’s social
Organisation bottom up continuous improvement
Organisation
Team
Individual
© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu

9. Reflection topics in the testbeds
Regola NBN RNHA INFOMAN BT
Disaster and Physician Dealing with Sales Virtual
emergency Education, challenging presentations meetings, Call
management Conversations behaviour and standard centre
with relatives slides
Target group
Target group Target group Target group Target group Learning
Volunteers, Physicians, Caregivers, Sales Professionals,
Rescue nurses managers consultants Call centre
Managers agents
© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu

10. Moodmap
© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu

11. The MIRROR App Suite:
Support for Reflection and Learning in
healthcare work
© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu

12. The MIRROR App Portfolio
Use the apps of your choice / suiting your needs
Virtual Clinic: Quiz app:
Make experiences in a safe environment Assess your training knowledge
Doc / Nurse Train: Carer app:
Keep track of your education Creativity prompts
© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu

13. The Talk Reflection App
Supporting Collaborative Reflection of Conversations in
Healthcare Use the Talk Reflection App to
Why didn’t I • Make notes on conversations
manage this talk • Think about conversations
better? • Derive new insights into holding
conversations
• Increase service quality
Sandra
Assistant physician
© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu

14. Results from other sites
“I liked using the app everywhere and when I
wanted, for example in breaks. After using this app
for the last months, we have discovered many
areas of improvements. For example, I have
learned how to better prepare for end of life
conversations” (Physicians in a hospital)
“I have given this app to my new and old staff three
months ago. Now I can see that the new carers
need less time to perform well on their own”
(Manager of a care home)
© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu

15. MIRROR
App suite
© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu

16. MIRROR journey
Get informed:
Project information on website
www.mirror-project.eu
Stay up-to-date:
Become a member of the LinkedIn group:
Mirror – Reflective learning at work
Get involved:
Test Mirror apps:
• Provide feedback to become a member of
our exploitation network
© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu