āđāļāļāļāđāļĢāļēāļāļ§āļąāļĨ 2004 (āđāļĄāđāđāļāđ āđāļāļāļāđāļāļ§āļēāļĄāđāļāđāļāđāļĨāļīāļĻ 2025-2026) Award Criteria for 2024...maruay songtanin
āđāļāļāļāđāļĢāļēāļāļ§āļąāļĨ 2004 (āđāļĄāđāđāļāđ āđāļāļāļāđāļāļ§āļēāļĄāđāļāđāļāđāļĨāļīāļĻ 2025-2026) Award Criteria for 2024...maruay songtanin
3. ISO9001 Requirement 3 / 32
Note 1 to entry: âGenerally impliedâ means that it is custom or common practice
for the organization and interested parties that the need or expectation under
consideration is implied.
Note 2 to entry: A specified requirement is one that is stated, for example in
documented information.
set of interrelated or interacting elements of an (3.01) to
establish (3.07) and (3.08) and (3.12) to
achieve those objectives
Note 1 to entry: A management system can address a single discipline or several
disciplines.
Note 2 to entry: The system elements include the organizationâs structure, roles
and responsibilities, planning, operation, etc.
Note 3 to entry: The scope of a management system may include the whole of
the organization, specific and identified functions of the organization, specific and
identified sections of the organization, or one or more functions across a group of
organizations.
person or group of people who directs and controls an
(3.01) at the highest level
Note 1 to entry: Top management has the power to delegate authority and
provide resources within the organization.
Note 2 to entry: If the scope of the (3.04) covers only part
of an organization then top management refers to those who direct and control
4. ISO9001 Requirement 4 / 32
that part of the organization.
extent to which planned activities are realized and planned results
achieved
intentions and direction of an (3.01) as formally expressed
by its (3.05)
result to be achieved
Note 1 to entry: An objective can be strategic, tactical, or operational.
Note 2 to entry: Objectives can relate to different disciplines (such as financial,
health and safety, and environmental goals) and can apply at different levels
(such as strategic, organization-wide, project, product and (3.12)). An
objective can be expressed in other ways, e.g. as an intended outcome, a
purpose, an operational criterion, as a quality objective or by the use of other
words with similar meaning (e.g. aim, goal, or target).
Note 3 to entry: An objective can be expressed in other ways, e.g. as an intended
outcome, a purpose, an operational criterion, as a quality objective or by the use
of other words with similar meaning (e.g. aim, goal, or target).
Note 4 to entry: In the context of quality management systems standards quality
objectives are set by the organization, consistent with the quality policy, to
achieve specific results.
effect of uncertainty
Note 1 to entry: An effect is a deviation from the expected â positive or negative.
Note 2 to entry: Uncertainty is the state, even partial, of efficiency of information
related to, understanding or knowledge of, an event, its consequence, or
likelihood.
Note 3 to entry: Risk is often characterized by reference to potential events (ISO
Guide 73, 3.5.1.3) and consequences (ISO Guide 73, 3.6.1.3), or a combination
of these.
Note 4 to entry: Risk is often expressed in terms of a combination of the
consequences of an event (including changes in circumstances) and the
associated likelihood (ISO Guide 73, 3.6.1.1) of occurrence.
ability to apply knowledge and skills to achieve intended results
5. ISO9001 Requirement 5 / 32
information required to be controlled and maintained by an
(3.01) and the medium on which it is contained
Note 1 to entry: Documented information can be in any format and media and
from any source.
Note 2 to entry: Documented information can refer to
â the management system (3.04), including related (3.12);
â information created in order for the organization to operate (documentation);
â evidence of results achieved (records).
set of interrelated or interacting activities which transforms inputs into
outputs
measurable result
Note 1 to entry: Performance can relate either to quantitative or qualitative
findings.
Note 2 to entry: Performance can relate to the management of activities,
(3.12), products (including services), systems or
(3.01).
(verb)
make an arrangement where an external (3.01) performs
part of an organizationâs function or (3.12)
Note 1 to entry: An external organization is outside the scope of the
(3.04), although the outsourced function or process is
within the scope.
determining the status of a system, a (3.12) or an activity
Note 1 to entry: To determine the status there may be a need to check, supervise
or critically observe.
(3.12) to determine a value
6. ISO9001 Requirement 6 / 32
systematic, independent and documented (3.12) for obtaining
audit evidence and evaluating it objectively to determine the extent to
which the audit criteria are fulfilled
Note 1 to entry: An audit can be an internal audit (first party) or an external audit
(second party or third party), and it can be a combined audit (combining two or
more disciplines).
Note 2 to entry: âAudit evidenceâ and âaudit criteriaâ are defined in ISO 19011.
fulfilment of a (3.03)
non-fulfilment of a (3.03)
action to eliminate a detected (3.19)
action to eliminate the cause of a (3.19) and to prevent
recurrence
recurring activity to enhance (3.13)
The organization shall determine external and internal issues, that are
relevant to its purpose and that affect its ability
to achieve the intended outcome(s) of its quality management system.
7. ISO9001 Requirement 7 / 32
The organization shall determine
a) the interested parties that are relevant to the quality management
system, and
b) the requirements of these interested parties
The organization shall determine the boundaries and applicability of the
quality management system to establish its scope.
8. ISO9001 Requirement 8 / 32
When determining this scope, the organization shall consider
a) the external and internal issues referred to in 4.1, and
b) the requirements referred to in 4.2.
The scope shall be available as ed information.
The organization shall establish, implement, maintain and continually
improve a quality management system, including the es needed
and their interactions, in accordance with the requirements of this
International Standard.
9. ISO9001 Requirement 9 / 32
Top management shall demonstrate leadership and commitment with
respect to the quality management system by
a) ensuring that quality policies and quality objectives are established for
the quality management system and are compatible with the strategic
direction of the organization;
b)
c) ensuring the integration of the quality management system
requirements into the organizationâs business es;
d)
e) ensuring that the resources needed for the quality management
system are available
10. ISO9001 Requirement 10 / 32
f) communicating the importance of effective quality management and of
conforming to the quality management system requirements
;
g) ensuring that the quality management system achieves its intended
outcomes ;
h) directing and supporting persons to contribute to the
effectiveness of the quality management system;
i) promoting continual improvement ;
j) supporting other relevant management roles to demonstrate their
leadership as it applies to their areas of responsibility.
NOTE Reference to âbusinessâ in this International Standard should be
interpreted broadly to mean those activities that are core to the purposes of the
organizationâs existence.
âbusinessâ āđāļāļāļĩāđāļĄāļēāļāļĢāļāļēāļāļāļēāļāļēāļāļēāļāļīāļāļ§āļĢ
Top management shall establish a quality policy that:
a) is appropriate to the purpose of the organization;
b) provides a framework for setting quality objectives;
c) includes a commitment to satisfy applicable requirements, and
d) includes a commitment to continual improvement of the quality
management system.
āļāļąāļāļāđāļēāļāđāļĒāļāļēāļĒāļāļļāļāļ āļēāļāļāļĩāđ:
a)
b)
c) āļĢāļ§āļĄāļāļķāļ āđāļāļāļēāļĢāļāļāļāļŠāļāļāļ āđāļĨāļ°
d) āļĢāļ§āļĄāļāļķāļāļ āļāļāļāļĢāļ°āļāļāļāļēāļĢāļāļąāļāļāļēāļĢ
āļāļļāļāļ āļēāļ
11. ISO9001 Requirement 11 / 32
The quality policy shall:
a) be available as ed information;
b) be communicated within the organization;
c) be available to interested parties, as appropriate; and
d)
āļāđāļĒāļāļēāļĒāļāļļāļāļ āļēāļ āļ
a)
b)
c) āļāļļāļāļāļĨāļāļĩāđāļĄāļĩāļāļ§āļēāļĄāļŠāļāđāļ, āļāļēāļĄāļāļ§āļēāļĄāđāļŦāļĄāļēāļ°āļŠāļĄ āđāļĨāļ°
d)
āļŦāļĄāļēāļĒāđāļŦāļāļļ
Top management shall ensure that the responsibilities and authorities for
relevant roles are assigned and communicated within the organization.
Top management
shall assign the responsibility and authority for:
ensuring that the quality management system conforms to the
requirements of this International Standard and,
reporting on the performance of the quality management system to top
management
āļāļ§āļēāļĄāļĢāļąāļāļāļīāļāļāļāļāđāļĨāļ°āļāđāļēāļāļēāļ āļŠāđāļēāļŦāļĢāļąāļ
āļĢāļąāļāļāļāļāļŠāđāļēāļŦāļĢāļąāļāļāļĢāļ°āļŠāļīāļāļāļīāļāļĨāļāļāļāļĢāļ°āļāļāļāļēāļĢāļāļąāļāļāļēāļĢ
āļāļļāļāļ āļēāļ āđāļĨāļ° āļ§āļēāļĄāļĢāļąāļāļāļīāļāļāļāļāđāļĨāļ°āļāđāļēāļāļēāļāļŠāđāļēāļŦāļĢāļąāļ:
a
āļāļēāļāļēāļāļēāļāļīāļāļāļąāļāļāļĩāđ āđāļĨāļ°
b) āļĄāļąāđāļāđāļ āļāļĢāļ°āļāļ§āļ āļāļĨ āļāļēāļĄāļāļĩāđ
āļāļąāđāļāđāļ
c) āļĢāļēāļĒāļāļēāļāļāļĢāļ°āļŠāļīāļāļāļīāļāļĨāļāļāļāļĢāļ°āļāļāļāļēāļĢāļāļąāļāļāļēāļĢāļāļļāļāļ āļēāļ āļāļĢāļīāļŦāļēāļĢāļĢāļ°āļāļąāļāļŠāļđāļ āđāļĨāļ°
āļāļĢāļąāļāļāļĢāļļāļāđāļĨāļ°
d) āļāļ§āļēāļĄāļāļĢāļ°āļŦāļāļąāļāļāļāļ
When planning for the quality management system, the organization shall
consider the issues referred to in 4.1 and the requirements referred to in
4.2 and determine the s and opportunities that need to be addressed
to
a) assure the quality management system can achieve its intended
outcome(s),
āđāļāļāļēāļĢāļ§āļēāļāđāļāļāļŠāđāļēāļŦāļĢāļąāļāļĢāļ°āļāļāļāļēāļĢāļāļąāļāļāļēāļĢāļāļļāļāļ āļēāļ, āļāļĢāļ°āđāļāđāļ
āļāļĩāđāļĢāļ°āļāļļāđāļ 4.1 āđāļĨāļ° 4.2 āđāļĨāļ°āļāļīāļāļēāļĢāļāļēāļāđāļēāļŦāļāļāļāļ§āļēāļĄāđāļŠāļĩāđāļĒāļāđāļĨāļ°
āļāļ° addressed āđāļāļ·āđāļ
a ) āļĄāļąāđāļ āļāļļāļāļ āļēāļāļāļ°āļŠāļēāļĄāļēāļĢāļāļāļĢāļĢāļĨāļļāļāļēāļĄāļāļ§āļēāļĄāļāļąāđāļāđāļ
(outcome(s))
12. ISO9001 Requirement 12 / 32
b)
c) prevent, or reduce, undesired effects, and
d) achieve continual improvement.
The organization shall plan:
a) actions to address these s and opportunities, and
b) how to
1) integrate and implement the actions into its quality
management system es (see 4.4)
2) evaluate the effectiveness of these actions.
b )
,
c) ,āļŦāļĢāļ·āļ āļĨāļ, āļāļĨ āđāļĨāļ°
d) āļāļĢāļĢāļĨāļļāļāļēāļĢāļāļĢāļąāļāļāļĢāļļāļ
:
a ) āļāļēāļĢāļāđāļēāđāļāļīāļāļāļēāļĢāđāļāļ·āđāļāļāļąāļāļāļēāļĢāļāļ§āļēāļĄāđāļŠāļĩāđāļĒāļ āđāļāļāļēāļŠ, āđāļĨāļ°
b ) āļ§āļīāļāļĩāļāļēāļĢ
1) āļāļ§āļāļĢāļ§āļĄāđāļĨāļ°āļāđāļēāđāļāļāļāļīāļāļąāļāļīāđāļāļāļĢāļ°āļāļ§āļāļāļēāļĢāļĢāļ°āļāļāļāļĢāļīāļŦāļēāļĢāļāļļāļāļ āļēāļ (āļāļđ
4.4),
2)
āļāļīāļāļāļĢāļĢāļĄāđāļāđāđāļāļ·āđāļāļāļąāļāļāļēāļĢāļāļąāļāļāļ§āļēāļĄāđāļŠāļĩāđāļĒāļāđāļĨāļ°āđāļāļāļēāļŠ āļāļāļīāļ āļēāļāļāļąāļ
āļāļĨāļāļĢāļ° āđāļĨāļ°āļāļĢāļīāļāļēāļĢ āđāļĨāļ°āļāļ§āļēāļĄāļāļķāļāļāļāđāļ
āļŦāļĄāļēāļĒāđāļŦāļāļļ āļāļąāļ§āđāļĨāļ·āļāļāđāļāļāļēāļĢāļāļąāļāļāļēāļĢāļāļ§āļēāļĄāđāļŠāļĩāđāļĒāļ āļĢāļ§āļĄāļāļķāļ āļāļēāļĢāļŦāļĨāļĩāļāđāļĨāļĩāđāļĒāļāļāļ§āļēāļĄāđāļŠāļĩāđāļĒāļ ,āļāļēāļĢ
/āļāļ§āļāļāļļāļĄ/āļĨāļāļāļ§āļēāļĄāđāļŠāļĩāđāļĒāļ āļŦāļĢāļ·āļ āļāļēāļĢāļĒāļāļĄāļĢāļąāļāļāļ§āļēāļĄāđāļŠāļĩāđāļĒāļ
The organization shall establish quality objectives at relevant functions,
levels es.
The quality objectives shall
a) be consistent with the quality policy,
b)
c) be measurable (if practicable),
d) take into account applicable requirements,
e) be monitored,
f) be communicated, and
g) be updated as appropriate.
āļāļēāļĄāļŠāļēāļĒāļāļēāļ āļĢāļ°āļāļąāļ āđāļĨāļ°āļāļĢāļ°āļāļ§āļāļāļēāļĢ āļāļĩāđ
a )
b) āļāļąāļāļāļēāļĢ āļāļ§āļēāļĄāļāļķāļāļāļāđāļ
c) practicable),
d) āļāļīāļāļēāļĢāļāļēāļāļķāļ
e)
f) āļŠāļ·āđāļāļŠāļēāļĢ āđāļĨāļ°
g) āļāļĢāļąāļāļāļĢāļļāļāļāļēāļĄāļāļ§āļēāļĄāđāļŦāļĄāļēāļ°āļŠāļĄ
13. ISO9001 Requirement 13 / 32
The organization shall retain ed information on the quality
objectives.
When planning how to achieve its quality objectives, the organization
shall determine
a) what will be done,
b) what resources will be required
c) who will be responsible,
d) when it will be completed,
e)
, āļāđāļēāļŦāļāļ
a) āļāļ°āđāļĢāļāļĩāđāļāļ°āļāđāļē
āļ) āļāļĢāļąāļāļĒāļēāļāļĢ (āļāļđ 7.1),
c) āļĢāļąāļāļāļīāļāļāļāļ
d) āđāļĄāļ·āđāļ āđāļĨāļ°
e) āļ§āļīāļāļĩ āļāļēāļĢāļāļĢāļ°āđāļĄāļīāļāļāļĨ
āļāļ§āļēāļĄ āđāļĨāļ°āđāļāļāļēāļŠāđāļāļāļēāļĢāđāļāļĨāļĩāđāļĒāļāđāļāļĨāļ āđāļāļ·āđāļ
āļāđāļēāļĢāļāļĢāļąāļāļĐāļēāļĢāļ°āļāļāđāļĨāļ°āļāļĢāļąāļāļāļĢāļļāļāļŠāļĄāļĢāļĢāļāļāļ°āļāļāļāļĢāļ°āļāļāļāļēāļĢāļāļąāļāļāļēāļĢāļāļļāļāļ āļēāļ
āđāļāļĨāļĩāđāļĒāļāđāļāļĨāļ , āļĢāļ°āļāļļ
āļāļ§āļēāļĄāđāļŠāļĩāđāļĒāļāđāļĨāļ°āđāļāļāļēāļŠ āđāļĨāļ° āļāļēāļĢāļāļāļāļ§āļāļāļĨāļāļĢāļ°āļāļāļāļĩāđāļāļēāļāđāļāļīāļāļāļķāđāļāļāļēāļāļāļēāļĢ
āđāļāļĨāļĩāđāļĒāļāđāļāļĨāļ
āļŦāļĄāļēāļĒāđāļŦāļāļļ
8
The organization shall determine and provide the resources needed for
the establishment, implementation, maintenance and continual
improvement of the quality management system.
āļēāļĢāļāļąāļāļāđāļē, āļāļēāļĢ
āļāđāļēāđāļāļāļāļīāļāļąāļāļī, āļāđāļēāļĢāļāļĢāļąāļāļĐāļē āđāļĨāļ°āļāļĢāļąāļāļāļĢāļļāļ
āļāļļāļāļ āļēāļ
a) āļāļĢāļąāļāļĒāļēāļāļĢ āļ āļēāļĒāđāļ āļāđāļēāļĨāļąāļ āđāļĨāļ°
b)
15. ISO9001 Requirement 15 / 32
āļāļīāļāļēāļĢāļāļēāļāđāļēāļŦāļāļ āļāļĩāđ āļŠāđāļēāļŦāļĢāļąāļāļāļēāļĢāļāđāļēāđāļāļīāļāļāļēāļāļĢāļ°āļāļāļāļēāļĢ
āļāđāļēāļĢāļāļĢāļąāļāļĐāļē
āļ
āđāļĨāļ°āļĄāļĩ
āđāļ āļāļīāļāļēāļĢāļāļēāļāđāļēāļŦāļāļāļ§āļīāļāļĩāļāļēāļĢ
(āļāļđ 6.3)
The organization shall:
a) determine the necessary competence of person(s) doing work under
its control that affects its quality performance, and
b) ensure that these persons are competent on the basis of appropriate
education, training, or experience;
c) where applicable, take actions to acquire the necessary competence,
and evaluate the effectiveness of the actions taken, and
d) retain appropriate ed information as evidence of
competence.
NOTE Applicable actions may include, for example: the provision of training to,
the mentoring of, or the re-assignment of currently employed persons; or the
hiring or contracting of competent persons.
a āļāļĩāđāļĄāļĩ
āļŠāļĄāļĢāļĢāļāļāļ° āļāļļāļāļ āļēāļ āđāļĨāļ°
b) āļāļēāļĢāļĻāļķāļāļĐāļēāļāļĩāđ āļāļēāļĢ
āļāļĩāđāđāļŦāļĄāļēāļ°āļŠāļĄ
c) , , āđāļĨāļ°āļāļĢāļ°āđāļĄāļīāļ
āļāļĢāļ°āļŠāļīāļāļāļīāļāļĨāļāļāļāļāļēāļĢāļāļĢāļ°āļāđāļē, āđāļĨāļ°
d) āđāļāđāļāđāļāļāļŠāļēāļĢ
āļŦāļĄāļēāļĒāđāļŦāļāļļ āļāļķāļ, ,
āļāļēāļĢ , ; āļŦāļĢāļ·āļ
āļŦāļĢāļ·āļāļāđāļēāļŠāļąāļāļāļēāļāļąāļ āļāļĩāđāļĄāļĩāļāļ§āļēāļĄāļŠāļēāļĄāļēāļĢāļ
Persons doing work under the organizationâs control shall be aware of
a) the quality policy,
b)
c) their contribution to the effectiveness of the quality management
system, including the benefits of improved quality performance, and
d) the implications of not conforming with the quality management system
requirements.
a) āļāđāļĒāļāļēāļĒāļāļļāļāļ āļēāļ
b)
c) āļāļēāļĢāļŠāļāļąāļāļŠāļāļļāļ āļāļĢāļ°āļŠāļīāļāļāļīāļāļĨāļāļāļāļĢāļ°āļāļāļāļāļāļāļēāļĢāļāļąāļāļāļēāļĢāļāļļāļāļ āļēāļ, āļĢāļ§āļĄāļāļķāļ
āļŠāļĄāļĢāļĢāļāļāļ°āļāļļāļāļ āļēāļ āđāļĨāļ°
d)
16. ISO9001 Requirement 16 / 32
The organization shall determine the need for internal and external
communications relevant to the quality management system including
a) on what it will communicate,
b) when to communicate,
c) with whom to communicate.
āļāđāļēāļŦāļāļāļāļ§āļēāļĄ āļĢāļŠāđāļēāļŦāļĢāļąāļāļāļēāļĢāļŠāļ·āđāļāļ āļēāļĒāđāļ āđāļĨāļ°āļ āļēāļĒāļāļāļ
āļĢāļ°āļāļāļāļĢāļīāļŦāļēāļĢāļāļļāļāļ āļēāļ āļĢāļ§āļĄāļāļķāļ
a) āļāļ°āđāļĢāļāļĩāđāļāļ°āļŠāļ·āđāļāļŠāļēāļĢ
b) āļŠāļ·āđāļāļŠāļēāļĢ āđāļĨāļ°
c) āļŠāļ·āđāļāļŠāļēāļĢāļāļąāļāđāļāļĢ
The organizationâs quality management system shall include
a) ed information required by this International Standard,
b) ed information determined by the organization as being
necessary for the effectiveness of the quality management system.
NOTE The extent of ed information for a quality management system
can differ from one organization to another due to
a) the size of organization and its type of activities, es, products
and services,
b) the complexity of es and their interactions, and
c) the competence of persons.
When creating and updating ed information the organization
shall ensure appropriate
a) identification and description (e.g. a title, date, author, or reference
number),
b) format (e.g. language, software version, graphics) and media (e.g.
paper, electronic),
c) review and approval for suitability and adequacy.
āļĢāļ°
a āļāļĩāđ,
b) āđ āļāļĨ
āļāļāļāļĢāļ°āļāļāļāļēāļĢāļāļąāļāļāļēāļĢāļāļļāļāļ āļēāļ
āļŦāļĄāļēāļĒāđāļŦāļāļļ
āđāļāļ·āđāļāļāļāļēāļ
a
āđāļĨāļ°āļāļĢāļīāļāļēāļĢ
b āđāļĨāļ°
c)āļāļ§āļēāļĄāļŠāļēāļĄāļēāļĢāļāļāļāļāļāļļāļāļāļĨ
āđāļĄāļ·āđāļāļāđāļēāļāļēāļĢāļāļąāļāļāđāļēāđāļĨāļ°āļāđāļēāļāļēāļĢ āļāļāļ āļĄāļąāđāļāđāļ
āļāļ§āļēāļĄāđāļāļĩāļĒāļāļāļ
a) āļāļēāļĢāļāđāļēāļŦāļāļ āļāļ·āđāļāđāļāļāļŠāļēāļĢ āļ§āļąāļāļāļĩāđ āļāđāļēāļŦāļāļ āļŦāļĢāļ·āļ
b)
,
c) āļāļāļāļ§āļāđāļĨāļ°āļāļāļļāļĄāļąāļāļīāļāļ§āļēāļĄāđāļŦāļĄāļēāļ°āļŠāļĄāđāļĨāļ°āđāļāļĩāļĒāļāļāļ
17. ISO9001 Requirement 17 / 32
ed information required by the quality management system
and by this International Standard shall be controlled to ensure
a) it is available and suitable for use, where and when it is needed,
b) it is adequately protected (e.g. from loss of confidentiality, improper
use, or loss of integrity).
For the control of ed information, the organization shall
address the following activities, as applicable
a) distribution, access, retrieval and use,
b) storage and preservation, including preservation of legibility,
c) control of changes (e.g. version control),
d) retention and disposition.
ed information of external origin determined by the
organization to be necessary for the planning and operation of the quality
management system shall be identified as appropriate, and controlled.
NOTE Access implies a decision regarding the permission to view the
ed information only, or the permission and authority to view and
change the ed information, etc.
āđāļāļāļŠāļēāļĢ āđāļāļĒāļĢāļ°āļāļāļāļēāļĢāļāļąāļāļāļēāļĢāļāļļāļāļ āļēāļ āđāļĨāļ°āđāļāļĒ
āļĄāļēāļāļĢāļāļēāļāļāļēāļāļēāļāļēāļāļī āļāļ§āļāļāļļāļĄ
a
b) āļāļēāļĢāļŠāļđāļāđāļŠāļĩāļĒāļāļ§āļēāļĄāļĨāļąāļ āļāđāļēāđāļ
)
, āļāļąāļāļāļēāļĢāļāļąāļāļāļīāļāļāļĢāļĢāļĄ
,
a) āļ ,āļāļēāļĢ āļāļķāļ, āļāļēāļĢāđāļĢāļĩāļĒāļāļŦāļē āđāļĨāļ°
b)
c) , āđāļĨāļ°
d) āļĢāļ°āļĒāļ°āđāļ§āļĨāļēāļāļąāļāđāļāđāļ āđāļĨāļ°āļāļēāļĢāļāđāļēāļāļąāļ
āļāļēāļĄāļāļ§āļēāļĄāđāļŦāļĄāļēāļ°āļŠāļĄ āđāļĨāļ°āļāļ§āļāļāļļāļĄ
āļŦāļĄāļēāļĒāđāļŦāļāļļ āļŦāļĄāļēāļĒāļāļķāļāđāļāļĒāļāļąāļĒāļāļķāļ
, āļŦāļĢāļ·āļāļāļāļļāļāļēāļ āđāļĨāļ° āļāđāļēāļāļēāļāđ
.
The organization shall plan, implement and control the es
needed to meet requirements and to implement the actions determined in
6.1, by
a) establishing criteria for the es
b) implementing control of the es in accordance with the criteria,
c) keeping ed information to the extent necessary to have
confidence that the es have been carried out as planned.
, āļāđāļēāđāļāļāļāļīāļāļąāļāļī āļāļĢāļĢāļĨāļļ
āđāļĨāļ°āļāđāļēāđāļāļāļāļīāļāļąāļāļīāļāļēāļĄāļāļīāļāļāļĢāļĢāļĄāļāļĩāđāļāļīāļāļēāļĢāļāļēāļāđāļēāļŦāļāļāđāļ 6.1 āđāļāļĒ
a) āļāļąāļāļāđāļēāđ
b) āļāļāļīāļāļąāļāļīāļāļēāļĢāļāļ§āļāļāļļāļĄ
c) āđāļāđāļāđāļāļāļŠāļēāļĢ
18. ISO9001 Requirement 18 / 32
The organization shall control planned changes and review the
consequences of unintended changes, taking action to mitigate any
adverse effects, as necessary.
The organization shall ensure that outsourced es are
controlled (see 8.4).
āđāļāļāļāļ§āļāļāļļāļĄ āļāļēāļĢāđāļāļĨāļĩāđāļĒāļāđāļāļĨāļ āđāļĨāļ°āļāļēāļĢāļāļāļāļ§āļāļāļĨāļāļĢāļ°āļāļāļāļāļ
āļāļēāļĢ āđāļāļĨāļĩāđāļĒāļāđāļāļĨāļāļāļĩāđ , āđāļ āđ, āļāļēāļĄ
āļāļ§āļēāļĄ .
āļāļĢāļ°āļāļ§āļ āļāļēāļĢ
āļŦāļĢāļ·āļ āļāļĢāļ°āļāļ§āļāļāļēāļĢ āļāļĢāļīāļāļēāļĢāļ āļēāļĒāļāļāļ (āļāļđ
8.4)
āļŦāļĄāļēāļĒāđāļŦāļāļļ āļāļēāļĢāļāđāļēāđāļāļīāļāļāļēāļĢāļāļāļ
āļāļĢāļ°āļāļ§āļāļāļēāļĢāļŠāđāļēāļŦāļĢāļąāļāļāļēāļĢ
āļāļąāļāļāļēāļĢ
āļŦāļĄāļēāļĒāđāļŦāļāļļ 1 "
āļŦāļĄāļēāļĒāđāļŦāļāļļ 2
4.2)
āļāđāļēāļŦāļāļ
a) āļŦāļĨāļąāļ
b) āļĄāļĩ āļŦāļĢāļ·āļ
āļāļēāļ ,
c) āļāļēāļĄ
d) āļĄāđāļāļīāļĄāđāļāđ āļāļĩāđāļāļīāļāļēāļĢāļāļē
āđāļŠāļĩāļĒ.
19. ISO9001 Requirement 19 / 32
āļāļēāļĢ
āļāļāļāļ§āļāļāļĩāđ āļāđāļēāđāļāļīāļāļāļēāļĢ , āļāļēāļĢ
āļĒāļāļĄāļĢāļąāļāļŠāļąāļāļāļēāļŦāļĢāļ·āļāđāļāļŠāļąāđāļāļāļ·āđāļ ,āļĒāļāļĄāļĢāļąāļāļāļēāļĢāđāļāļĨāļĩāđāļĒāļāđāļāļĨāļāļŠāļąāļāļāļēāļŦāļĢāļ·āļāđāļāļŠāļąāđāļāļāļ·āđāļ)
a
b)
c)
āđāļĄāļ·āđāļ ,
,
āļāļķāļ
āļāļēāļĢāđāļāļĨāļĩāđāļĒāļāđāļāļĨāļ
āļŦāļĄāļēāļĒāđāļŦāļāļļ
āļāļēāļĢāļāļāļāļ§āļāļāļāđāļāļ
āļāđāļēāļŦāļāļ āđāļĨāļ°āļāđāļēāđāļāļīāļāļāļēāļĢāļāļēāļĄāđāļāļ āđāļāļ·āđāļ
āļāļąāļ:
a)
b)
c) , 9.1),
d) , āđāļĨāļ°
e) āļĢāļāļĩāļāļļāļāđāļāļīāļ ,āļāļĩāđ
28. ISO9001 Requirement 28 / 32
āđāļŠāļāļāļāļ§āļēāļĄ
āđāļāļāļŠāļēāļĢ
āļ āļēāļĒāļŦāļĨāļąāļ
The organization shall determine
a) determine what needs to be monitored and measured
-
-
-
-
b)
c) the methods for monitoring, measurement, analysis and
evaluation, as applicable, to ensure valid results;
d) when the monitoring and measuring shall be performed;
e) when the results from monitoring and measurement shall be
analysed and evaluated;
f)
The organization shall retain appropriate ed information as
evidence of the results.
āļāļīāļāļēāļĢāļāļēāđāļāļĒāļāļīāļāļāđāļēāļāļķāļāļāļķāļāļāļ§āļēāļĄāđāļŠāļĩāđāļĒāļāđāļĨāļ°āđāļāļāļēāļŠ
āđāļĨāļ° :
a) āļāļīāļāļēāļĢāļāļēāļāđāļēāļŦāļāļ āļāļĢāļ§āļāļŠāļāļ āđāļĨāļ°āļ§āļąāļāđāļāļ·āđāļ:
- āđāļŠāļāļ āđāļŦāđāļāļāļ§āļēāļĄ ,
- āļāļĢāļ°āđāļĄāļīāļāļŠāļĄāļĢāļĢāļāļāļ°āļāļāļāļāļĢāļ°āļāļ§āļāļāļēāļĢ (āļāļđ 4.4),
- āļĄāļąāđāļāđāļāļāļēāļĢ
āļāļļāļāļ āļēāļ āđāļĨāļ°
-
b) āļāļĢāļ°āđāļĄāļīāļāļŠāļĄāļĢāļĢāļāļāļ°āļāļāļ āļ āļēāļĒāļāļāļ (āļāļđ 8.4);
c) āļāļīāļāļēāļĢāļāļēāļāđāļēāļŦāļāļāļ§āļīāļāļĩāļāļēāļĢāļŠāđāļēāļŦāļĢāļąāļ āļāļēāļĢ āļāļĢāļ§āļāļŠāļāļ āļāļĢāļ°āđāļĄāļīāļ
āļāļĨ āđāļāļ·āđāļāļĄāļąāđāļāđāļāđāļ
d) āđāļĄāļ·āđāļ āļāļēāļĢ āđāļĨāļ°āļāļēāļĢāļ§āļąāļ
e) āļāļĨāļāļēāļĢ
āļĢāļ°āļ§āļąāļāđāļĨāļ°āļ§āļąāļ
f) āļāļīāļāļēāļĢāļāļēāļāđāļēāļŦāļāļāļāļąāļāļāļĩāļ§āļąāļāļŠāļĄāļĢāļĢāļāļāļ° āļāļāļāļĢāļ°āļāļāļāļēāļĢāļāļąāļāļāļēāļĢāļāļļāļāļ āļēāļ
āļĢāļąāļāļĐāļēāđāļāļāļŠāļēāļĢ
āļŠāļĄāļĢāļĢāļāļāļ°āļāļļāļāļ āļēāļāđāļĨāļ°āļāļĢāļ°āļŠāļīāļāļāļīāļāļĨāļāļāļāļĢāļ°āļāļāļāļąāļāļāļēāļĢ
āļāļļāļāļ āļēāļ
29. ISO9001 Requirement 29 / 32
The organization shall evaluate the quality performance and the
effectiveness of the quality management system.
āļāļēāļĄāļāļ§āļēāļĄāđāļŦāļĄāļēāļ°āļŠāļĄ,
a)
b) āļ ,āļāļĢāļ°āļāļ§āļāļāļēāļĢ āđāļĨāļ°
āđāļāļ·āđāļāļāļīāļāļēāļĢāļāļēāļāđāļēāļŦāļāļāđāļāļāļēāļŠāđāļāļāļēāļĢāđāļāļīāđāļĄāļāļ§āļēāļĄ
āđāļŦāļĄāļēāļ°āļŠāļĄāļāļēāļāļāļēāļĢ
āļāļĢāļ§āļāļ§āļąāļ (āļāļđ 9.1.1 āđāļĨāļ° 9.1.2) . āļŠāļīāđāļāļāļĩāđāļāļ°
:
a) āđāļāļ·āđāļāļāđāļēāļŦāļāļāļāļ§āļēāļĄāđāļŦāļĄāļēāļ°āļŠāļĄ āđāļāļĩāļĒāļāļāļ āđāļĨāļ°āļāļĢāļ°āļŠāļīāļāļāļīāļāļĨāļāļāļāļĢāļ°āļāļāļāļąāļāļāļēāļĢ
āļāļļāļāļ āļēāļ
b) āļŠāļēāļĄāļēāļĢāļ āļ
āļŠāļĄāđāđāļēāđāļŠāļĄāļ
c) āļāļēāļĢāļāđāļēāđāļāļīāļāļāļēāļĢāđāļĨāļ°āļāļ§āļāļāļļāļĄāļāļĢāļ°āļāļ§āļāļĄāļĩāļāļĢāļ°āļŠāļīāļāļāļīāļāļĨ āđāļĨāļ°
d) āđāļāļ·āđāļāļĢāļ°āļāļļāļāļēāļĢāļāļĢāļąāļāļāļĢāļļāļāđāļāļĢāļ°āļāļāļāļĢāļīāļŦāļēāļĢāļāļļāļāļ āļēāļ
āļāļ·āđāļāļāļāļāļ§āļāļāļēāļĢāļāļąāļāļāļēāļĢ
The organization shall conduct internal audits at planned intervals to
provide information on whether the quality management system;
āļāļēāļĄ
a)
30. ISO9001 Requirement 30 / 32
a) conforms to
1) the organizationâs own requirements for its quality management
system; and
2) the requirements of this International Standard;
b) is effectively implemented and maintained.
The organization shall:
a) plan, establish, implement and maintain an audit programme(s),
including the frequency, methods, responsibilities, planning requirements
and reporting. The audit programme(s) shall take into consideration the
the importance of the es concerned,
and the results of previous audits;
b) define the audit criteria and scope for each audit;
c) select auditors and conduct audits to ensure objectivity and the
impartiality of the audit ;
d) ensure that the results of the audits are reported to relevant
management ,
e)
f) retain ed information as evidence of the implementation of
the audit programme and the audit results.
1) āļŠāđāļēāļŦāļĢāļąāļāļĢāļ°āļāļāļāļēāļĢāļāļąāļāļāļēāļĢāļāļļāļāļ āļēāļ āđāļĨāļ°
2) āļĄāļēāļāļĢāļāļēāļāļāļēāļāļēāļāļēāļāļīāļāļāļąāļāļāļĩāđ
b) āļĄāļĩāļāļĢāļ°āļŠāļīāļāļāļīāļāļĨāđāļĨāļ°āļāđāļēāļĢāļāļĢāļąāļāļĐāļē
a) āļ§āļēāļāđāļāļ, āļāļąāļāļāđāļē, āļāđāļēāđāļāļāļāļīāļāļąāļāļī āļāđāļēāļĢāļāļĢāļąāļāļĐāļē āđāļāļĢāđāļāļĢāļĄāļāļēāļĢāļāļĢāļ§āļ
āļāļĢāļ°āđāļĄāļīāļ āļĢāļ§āļĄāļāļķāļāļāļ§āļēāļĄāļāļĩāđ āļ§āļīāļāļĩāļāļēāļĢ āļāļ§āļēāļĄāļĢāļąāļāļāļīāļāļāļāļ āļāļēāļĢāļ§āļēāļāđāļāļ āđāļĨāļ°
āļāļēāļĢāļĢāļēāļĒāļāļēāļ ,
āļāļ§āļēāļĄāļŠāđāļēāļāļąāļāļāļāļāļāļĢāļ°āļāļ§āļāļāļēāļĢāļāļĩāđ , āļāļ§āļēāļĄāđāļŠāļĩāđāļĒāļ , āđāļĨāļ°āļāļĨāļāļāļ
āļāļēāļĢāļāļĢāļ§āļāļāļĢāļ°āđāļĄāļīāļ
āļāļĢāļ°āđāļĄāļīāļāđāļĨāļ°āļāļāļāđāļāļāļāļēāļĢāļāļĢāļ§āļāļāļĢāļ°āđāļĄāļīāļāđāļ
āļĨāļ°āļāļēāļĢāļāļĢāļ§āļāļāļĢāļ°āđāļĄāļīāļ
c) āļāļēāļĢ āļāļĢāļ§āļāļāļĢāļ°āđāļĄāļīāļ āđāļĨāļ°āļāđāļēāļāļēāļĢāļāļĢāļ§āļāļāļĢāļ°āđāļĄāļīāļ
āļĢāļ°āļāļ§āļāļāļēāļĢāļāļĢāļ§āļāļāļĢāļ°āđāļĄāļīāļ
d) āļāļēāļĢāļāļĢāļ§āļ
āļŠāđāļēāļŦāļĢāļąāļāļāļēāļĢāļāļĢāļ°āđāļĄāļīāļ
e) āļāđāļēāđāļāļīāļāļāļēāļĢ āļāļĩāđāđāļŦāļĄāļēāļ°āļŠāļĄ āđāļāļĒ
f) āđāļāđāļāđāļāļāļŠāļēāļĢ āđāļāļĢāđāļāļĢāļĄāļāļēāļĢāļāļĢāļ§āļāļāļĢāļ°āđāļĄāļīāļ
āđāļĨāļ°āļāļĨāļāļēāļĢāļāļĢāļ§āļāļāļĢāļ°āđāļĄāļīāļ
Top management shall review the organization's quality management
system, at planned intervals, to ensure its continuing suitability,
adequacy, and effectiveness.
The management review shall include consideration of:
a) the status of actions from previous management reviews;
b) changes in external and internal issues that are relevant to the quality
management system;
āļāļēāļĄ
āđāļŦāļĄāļēāļ°āļŠāļĄ ,āđāļāļĩāļĒāļāļāļ āđāļĨāļ°āļĄāļĩ
āļāļĢāļ°āļŠāļīāļāļāļīāļāļĨ
āļ§āļēāļāđāļāļ āđāļāļĒāļāđāļēāļāļķāļāļāļķāļāļāļēāļĢāđāļāļĨāļĩāđāļĒāļāđāļāļĨāļ
āļŠāļ āļēāļ āđāļĨāļ°
āļĢāļ§āļĄāļāļķāļāļāļēāļĢāļāļīāļāļēāļĢāļāļē:
a) āļŠāļāļēāļāļ°āļāļāļāļāļēāļĢāļāđāļēāđāļāļīāļāļāļēāļĢāļāļēāļ
b)āļāļēāļĢāđāļāļĨāļĩāđāļĒāļāđāļāļĨāļ āļāļēāļāļāļĢāļ°āđāļāđāļ āļēāļĢ
31. ISO9001 Requirement 31 / 32
c) information on the performance ,
including trends and indicators for:
1) nonconformities and corrective actions;
2) monitoring and measurement results;
3) audit results;
4)
5)
6)
d) opportunities for continual improvement.
The outputs of the management review shall include decisions related to:
a) continual improvement opportunities, and
b) any need for changes to the quality management system.
The organization shall retain ed information as evidence of the
results of management reviews .
āļāļąāļāļāļēāļĢāļāļļāļāļ āļēāļ
c): āļŠāļĄāļĢāļĢāļāļāļ°āļāļāļāļĢāļ°āļāļāļāļāļāļāļēāļĢāļāļąāļāļāļēāļĢāļāļļāļāļ āļēāļ
āļāļąāļāļāļĩ āļŠāđāļēāļŦāļĢāļąāļ
1)
2) āđāļĨāļ°āļāļēāļĢāļ§āļąāļ
3) āļāļĨāļāļēāļĢāļāļĢāļ§āļāļāļĢāļ°āđāļĄāļīāļ
4)
5) āļāļĢāļ°āđāļāđāļ āļ āļēāļĒāļāļāļ āđāļĨāļ°
6) āļŠāļĄāļĢāļĢāļāļāļ°āļāļĢāļ°āļāļ§āļāļāļēāļĢāđāļĨāļ°āļāļēāļĢ
d) āđāļāļāļēāļŠāđāļāļāļēāļĢāļāļĢāļąāļāļāļĢāļļāļ
āļāļĨāļāļāļāļāļēāļĢāļāļāļāļ§āļāļāļēāļĢāļāļąāļāļāļēāļĢ :
a) āđāļāļāļēāļŠāđāļāļāļēāļĢāļāļĢāļąāļāļāļĢāļļāļ āđāļĨāļ°
b) āđāļāļĨāļĩāđāļĒāļāđāļāļĨāļāļĢāļ°āļāļāļāļēāļĢāļāļąāļāļāļēāļĢāļāļļāļāļ āļēāļ
āļĢāļąāļāļĐāļēāđāļāļāļŠāļēāļĢ āļāļāļāļ§āļ
When a nonconformity occurs, the organization shall:
a) react to the nonconformity, and as applicable
1) take action to control and correct it; and
2) deal with the consequences;
b) evaluate the need for action to eliminate the causes of the
nonconformity, in order that it does not recur or occur elsewhere, by
1) reviewing the nonconformity;
2) determining the causes of the nonconformity, and
3) determining if similar nonconformities exist, or could potentially occur;
c) implement any action needed;
āđāļĄāļ·āđāļāđāļāļīāļ
a) āļāļāļāļŠāļāļāļ āđāļĨāļ°āļāļĩāđ
1) āļāđāļēāļāļīāļāļāļĢāļĢāļĄāļāļēāļĢ ,āđāļĨāļ°
2) āļāđāļēāđāļāļīāļāļāļēāļĢāļāļąāļāļāļĨāļāļĢāļ°āļāļāļāļĩāđāļāļēāļĄāļĄāļē
b) āļāļĢāļ°āđāļĄāļīāļāļāļ§āļēāļĄ āđāļāļ·āđāļāļāđāļēāļāļąāļāļŠāļēāđāļŦāļāļļāļāļāļ
āļāļēāļĄ āđāļāļīāļāļāļķāđāļāļāđāđāļē āļŦāļĢāļ·āļ āđāļāļīāļāļāļķāđāļāļāļĩāđāļāļ·āđāļ āđ āđāļāļĒ
1) āļāļāļāļ§āļ
2) āļāļīāļāļēāļĢāļāļēāļāđāļēāļŦāļāļāļŠāļēāđāļŦāļāļļāļāļāļ āđāļĨāļ°
3) āļāļīāļāļēāļĢāļāļēāļāđāļēāļŦāļāļ
, āļŦāļĢāļ·āļāļāļēāļāļĄāļĩāđāļāļāļēāļŠāđāļāļīāļ
c) āļāđāļēāđāļāļīāļāļāļīāļāļāļĢāļĢāļĄāļāļĩāđāļāđāļē
d) āļāļāļāļ§āļāļāļĢāļ°āļŠāļīāļāļāļīāļāļĨ , āđāļĨāļ°
e) āļāđāļēāļāļēāļĢāđāļāļĨāļĩāđāļĒāļāđāļāļĨāļāļĢāļ°āļāļāļāļēāļĢāļāļąāļāļāļēāļĢāļāļļāļāļ āļēāļ ,
32. ISO9001 Requirement 32 / 32
d) review the effectiveness of any corrective action taken; and
e) make changes to the quality management system, if necessary.
Corrective actions shall be appropriate to the effects of the
nonconformities encountered.
The organization shall retain ed information as evidence of
a) the nature of the nonconformities and any subsequent actions taken;
and
b) the results of any corrective action.
āđāļŦāļĄāļēāļ°āļŠāļĄāļāļąāļāļāļĨāļāļĢāļ°āļāļāļāļāļ
āļĢāļąāļāļĐāļēāđāļāļāļŠāļēāļĢ
a) āļĨāļąāļāļĐāļāļ°āļāļāļ āđāļĨāļ°āļāļēāļĢāļāđāļēāđāļāļīāļāļāļēāļĢāđāļ
b)
The organization shall continually improve the suitability, adequacy and
effectiveness of the quality management system. āļāļ§āļēāļĄāđāļŦāļĄāļēāļ°āļŠāļĄ, āđāļāļĩāļĒāļāļāļ, āđāļĨāļ°
āļāļĢāļ°āļŠāļīāļāļāļīāļāļĨ āļāļāļāļĢāļ°āļāļāļāļēāļĢāļāļąāļāļāļēāļĢāļāļļāļāļ āļēāļ
āļāļĢāļąāļāļāļĢāļļāļāļĢāļ°āļāļāļāļēāļĢāļāļąāļāļāļēāļĢāļāļļāļāļ āļēāļ,
āļāļĢāļīāļāļēāļĢ, āļāļēāļĄāļāļ§āļēāļĄāđāļŦāļĄāļēāļ°āļŠāļĄ āđāļāļĒ āļāļēāļĢāļāļāļ :
a
b)
c) āđāļāļĨāļĩāđāļĒāļāđāļāļĨāļāđāļāļāļ§āļēāļĄāđāļŠāļĩāđāļĒāļāļāļĩāđāļĢāļ°āļāļļ (āļāļđ 6.1); āđāļĨāļ°
d)
,āļāļąāļāļĨāđāļēāļāļąāļāđāļĨāļ°āļāļīāļāļēāļĢāļāļēāļāđāļēāļŦāļāļāļāļēāļĢāļāļĢāļąāļāļāļĢāļļāļ
āļāđāļēāđāļāļīāļāļāļēāļĢ
END