Broken Silos: Destruction for the sake of our clients

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In this session, I cover how our organization has created a customer support site that has helped destroy our outdated communication silos.

Technology Travel

Broken Silos:
Destruction for the sake of our clients
Rhyne Armstrong

@Ninety7 @LavaCon

Destruction for the sake of our clients
Rhyne Armstrong : @ninety7

LavaCon 2013 : #LavaCon

It’s @ninety7 at #LavaCon. Yay!

rhynearmstrong@gmail.com
@ninety7
http://www.facebook.com/rhyne
American Werewolf in London – 1981 Universal Pictures

It’s @ninety7 at #LavaCon. Yay!

* The Problem
* The Project
* The Team
* The Site
* The Content
* The Outcome
Magic – 1978 Twentieth Century Fox Film Corporation

It’s @ninety7 at #LavaCon. Yay!
Shaun of the Dead – 2004 Universal Pictures

It’s @ninety7 at #LavaCon. Yay!

Amityville II: The Possession – 1982 Orion Pictures

It’s @ninety7 at #LavaCon. Yay!

Insidious – 2011 Film District

It’s @ninety7 at #LavaCon. Yay!

Dark Night of the Scarecrow – 1981 CBS

It’s @ninety7 at #LavaCon. Yay!

World War Z – 2013 Paramount Pictures

It’s @ninety7 at #LavaCon. Yay!

The Walking Dead
© 2003 Image Comics

It’s @ninety7 at #LavaCon. Yay!

Ghost Story – 1981 Universal Pictures

It’s @ninety7 at #LavaCon. Yay!

Evil Dead II – 1987 Universal Pictures

It’s @ninety7 at #LavaCon. Yay!

April 2012 – April 2013

It’s @ninety7 at #LavaCon. Yay!

The Wicker Man – 1973 Warner Bros.

It’s @ninety7 at #LavaCon. Yay!

Doc

CSO

ESO

It’s @ninety7 at #LavaCon. Yay!

Doc

Dev

CSO

ESO

It’s @ninety7 at #LavaCon. Yay!

SMB

Doc

Dev

CSO

ESO

It’s @ninety7 at #LavaCon. Yay!

SMB

Doc

Dev

CSO

PM

It’s @ninety7 at #LavaCon. Yay!

The Blair Witch Project – 1999 Artisan Entertainment

It’s @ninety7 at #LavaCon. Yay!

The Grudge – 2004 Columbia Pictures

It’s @ninety7 at #LavaCon. Yay!

Frankenstein – 1931 Universal

It’s @ninety7 at #LavaCon. Yay!

Not including Administrators

It’s @ninety7 at #LavaCon. Yay!

• Landing Pages
• Documentation
• Support Staff Pictures

It’s @ninety7 at #LavaCon. Yay!

•
•
•
•

Building layout
Employee training program
Documentation and Training liaisons
COMPANY INTRANET!

It’s @ninety7 at #LavaCon. Yay!

Seriously. Not even kidding. They told me so.

It’s @ninety7 at #LavaCon. Yay!

Twilight – Summit Entertainment

It’s @ninety7 at #LavaCon. Yay!

Being Human - BBC

It’s @ninety7 at #LavaCon. Yay!

Tucker and Dale vs Evil – 2010 Reliance Big Pictures

It’s @ninety7 at #LavaCon. Yay!

rhynearmstrong@gmail.com
@ninety7
http://www.facebook.com/rhyne

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Broken Silos: Destruction for the sake of our clients

1. Broken Silos: Destruction for the sake of our clients Rhyne Armstrong @Ninety7 @LavaCon

2. Destruction for the sake of our clients Rhyne Armstrong : @ninety7 LavaCon 2013 : #LavaCon

3. It’s @ninety7 at #LavaCon. Yay!

4. It’s @ninety7 at #LavaCon. Yay! rhynearmstrong@gmail.com @ninety7 http://www.facebook.com/rhyne American Werewolf in London – 1981 Universal Pictures

5. It’s @ninety7 at #LavaCon. Yay! * The Problem * The Project * The Team * The Site * The Content * The Outcome Magic – 1978 Twentieth Century Fox Film Corporation

6. It’s @ninety7 at #LavaCon. Yay!

7. It’s @ninety7 at #LavaCon. Yay!

8. It’s @ninety7 at #LavaCon. Yay!

9. It’s @ninety7 at #LavaCon. Yay!

10. It’s @ninety7 at #LavaCon. Yay!

11. It’s @ninety7 at #LavaCon. Yay!

12. It’s @ninety7 at #LavaCon. Yay!

13. It’s @ninety7 at #LavaCon. Yay!

14. It’s @ninety7 at #LavaCon. Yay!

15. It’s @ninety7 at #LavaCon. Yay!

16. It’s @ninety7 at #LavaCon. Yay!

17. It’s @ninety7 at #LavaCon. Yay!

18. It’s @ninety7 at #LavaCon. Yay!

19. It’s @ninety7 at #LavaCon. Yay!

20. It’s @ninety7 at #LavaCon. Yay!

21. It’s @ninety7 at #LavaCon. Yay!

22. It’s @ninety7 at #LavaCon. Yay! Shaun of the Dead – 2004 Universal Pictures

23. It’s @ninety7 at #LavaCon. Yay! Amityville II: The Possession – 1982 Orion Pictures

24. It’s @ninety7 at #LavaCon. Yay! Insidious – 2011 Film District

25. It’s @ninety7 at #LavaCon. Yay!

26. It’s @ninety7 at #LavaCon. Yay!

27. It’s @ninety7 at #LavaCon. Yay! Dark Night of the Scarecrow – 1981 CBS

28. It’s @ninety7 at #LavaCon. Yay! World War Z – 2013 Paramount Pictures

29. It’s @ninety7 at #LavaCon. Yay!

30. It’s @ninety7 at #LavaCon. Yay!

31. It’s @ninety7 at #LavaCon. Yay!

33. It’s @ninety7 at #LavaCon. Yay!

34. It’s @ninety7 at #LavaCon. Yay!

35. It’s @ninety7 at #LavaCon. Yay! Ghost Story – 1981 Universal Pictures

36. It’s @ninety7 at #LavaCon. Yay! Evil Dead II – 1987 Universal Pictures

37. It’s @ninety7 at #LavaCon. Yay! April 2012 – April 2013

38. It’s @ninety7 at #LavaCon. Yay!

39. It’s @ninety7 at #LavaCon. Yay! The Wicker Man – 1973 Warner Bros.

40. It’s @ninety7 at #LavaCon. Yay!

41. It’s @ninety7 at #LavaCon. Yay! Doc CSO ESO

42. It’s @ninety7 at #LavaCon. Yay! Doc CSO ESO

43. It’s @ninety7 at #LavaCon. Yay! Doc Dev CSO ESO

44. It’s @ninety7 at #LavaCon. Yay! SMB Doc Dev CSO ESO

45. It’s @ninety7 at #LavaCon. Yay! SMB Doc Dev CSO PM

46. It’s @ninety7 at #LavaCon. Yay!

47. It’s @ninety7 at #LavaCon. Yay! The Blair Witch Project – 1999 Artisan Entertainment

48. It’s @ninety7 at #LavaCon. Yay! The Grudge – 2004 Columbia Pictures

49. It’s @ninety7 at #LavaCon. Yay! Frankenstein – 1931 Universal

50. It’s @ninety7 at #LavaCon. Yay! Not including Administrators

51. It’s @ninety7 at #LavaCon. Yay! • Landing Pages • Documentation • Support Staff Pictures

52. It’s @ninety7 at #LavaCon. Yay! • • • • Building layout Employee training program Documentation and Training liaisons COMPANY INTRANET!

53. It’s @ninety7 at #LavaCon. Yay! Seriously. Not even kidding. They told me so.

54. It’s @ninety7 at #LavaCon. Yay!

55. It’s @ninety7 at #LavaCon. Yay! Twilight – Summit Entertainment

56. It’s @ninety7 at #LavaCon. Yay! Being Human - BBC

57. It’s @ninety7 at #LavaCon. Yay! Tucker and Dale vs Evil – 2010 Reliance Big Pictures

58. It’s @ninety7 at #LavaCon. Yay!

59. It’s @ninety7 at #LavaCon. Yay! rhynearmstrong@gmail.com @ninety7 http://www.facebook.com/rhyne

Broken Silos: Destruction for the sake of our clients

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