Prime is a mystery shopping agency founded in 2010 and headquartered in Dubai that offers tailored mystery shopping solutions to assess, track, and monitor customer experience, employee performance and ethics, standards compliance, and competitive edge for clients. It provides basic mystery shopping packages that can be customized and offers exclusive benefits like follow-ups to assess return on investment and unlimited access to enhanced reports. Packages include assessments of team performance, customer service quality, and compliance, with higher tiers adding customer exit interviews, satisfaction feedback, and social media and competitive intelligence services.

1. W E I N S P E C T W H A T Y O U E X P E C T
Prime is an innovative Mystery Shopping agency founded in 2010 and
operating in the northern african market and in the Middle East, with its
headquarters located in Dubai.
Today we truly believe that all of us customers are increasing our level of
exigency together with the number of options available. Providing the proper
customer experience can be the turning point to increase profitability in your
business.
The Mystery Shopping solutions we offer at Prime are tailored to assess, track
and monitor your customer experience, your teams’ ethics and performance,
your standards compliance as well as your competitive edge.

2. Our Mystery Shopping solutions are the answer to your questions on your own
business and on your competitive edge
Prime is a valuable training
tool for your teams
Prime is a proof of revenue
and growth opportunities
W H A T D O W E D O ?

3. H O W D O W E D O ?
Prime services applicable
to all indutries
Tools accessible
online and offline
Dedicated team
available for your project
Cutting edge
reporting tool

4. Each business is unique and so are our solutions: we provide basic
packages and shape them hand-in-hand with you.
At Prime we value the return on investment of our clients and
therefore provide these exclusive benefits within each package:
A complete follow up to asses the return of investment
Enhanced reports on findings
Unlimited access to your own platform to download the reports
you need
BRONZE PACKAGE
The performance and the behavior of your teams
The customer service quality
The compliance with your company standards of your location
Any other important element you value
SILVER PACKAGE
Bronze Package +
Customers Exit interviews
Overall customer satisfaction feedback
Social Media consultancy with our partner TheSocialHaus
GOLD PACKAGE
Silver Package +
Competitive Intelligence
H O W D O E S I T W O R K ?

5. www.primecss.com
We inspect what you expect
G E T Y O U R Q U O T A T I O N T O D A Y
C O N T A C T @ P R I M E C S S . C O M
T H E Y T R U S T E D U S