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Bringing users into your process
through Participatory Design
by
Kartik Rao
Research Method Case Study
H561 Meaning and Form in HCI
Context
A pilot study for
MIHA(Multimodal
Intelligent Health
Assistant) that can assist
older adults in managing
their health record and
medications.
What do I mean by participatory design
a simple definition
“Participatory Design represents an approach towards computer
systems design in which the people destined to use the system play a
critical role in designing it.” – Schuler and Namioka, 1993
…but it is often a lot more complicated than this!
What?
• Participatory design brings your end users into the design process,
usually in a workshop format.
• Also called as Co-designing.
Why Participatory Design?
• Uncover users needs and mental models
• Creative and hands-on process – gives you amazing artifacts to refer
• Helps you find real problems and make sure you’re designing the right
thing
Participatory design process
Framing
Identify research goals,
objectives, questions,
and hypotheses
Planning
Define activities to use
to help to
prove/disprove your
hypotheses
Facilitating
Practice for moderating
participatory research
sessions with users
Analyzing
Ways to make sense of
your research results,
which will jumpstart your
next design iteration
Source: Frog Design
When to use?
• Beginning of the project
• Middle of the project
Design exploration phase
Foundation
Understand Needs
Generation
Create the design
Evaluation
Refine the design
Fig. Participatory design flow
How to use?
Preconditioning Participatory session Conversation and Analysis
1 2 3
Preconditioning
• Demographic questionnaire
• Understand the problems
• Discuss methods to solve the problems
• Affinity diagrams
1
What did I learn?
This good for
Understanding user needs,
barriers, mental model and
opportunities.
This not good for
Prioritizing features
Participatory session
• Form multiple teams.
• Ask every team to create a
quick + hand drawn design
solution.
• You as a researcher involve with
the teams.
2
Participant’s creation
Conversation and Analysis
• Ask open ended questions
• Why is that important?
• How do you use that?
• Could you say more about that?
• Can you give me an example?
• Understand the meaning behind the
elements.
• Understand why they’re doing
things, and what order?
3
What did I learn?
This good for
Gathering information,
hierarchy and user needs.
This not good for
Creating final design solution.
Insights
• Participatory design – a good method for extracting deep and
unspoken user concerns
• Early in design process, Participatory Design can act as investigation
tool
• Once you learn more about the problem you are solving, Participatory
Design can act as a generative tool
Thank you
References
• Participatory Design: Principles and Practices by Douglas Schuler
• Lindsay, S., Brittain, K., Jackson, D., Ladha, C., Ladha, K., & Olivier, P. (2012). Empathy, participatory design and people with
dementia. Proceedings of the 2012 ACM annual conference on Human Factors in Computing Systems - CHI '12.
doi:10.1145/2207676.2207749
• http://katiemccurdy.com/participatory-design/
• http://uxmag.com/articles/participatory-design-in-healthcare

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Bringing users into your process through Participatory Design

  • 1. Bringing users into your process through Participatory Design by Kartik Rao Research Method Case Study H561 Meaning and Form in HCI
  • 2. Context A pilot study for MIHA(Multimodal Intelligent Health Assistant) that can assist older adults in managing their health record and medications.
  • 3. What do I mean by participatory design
  • 4. a simple definition “Participatory Design represents an approach towards computer systems design in which the people destined to use the system play a critical role in designing it.” – Schuler and Namioka, 1993 …but it is often a lot more complicated than this!
  • 5. What? • Participatory design brings your end users into the design process, usually in a workshop format. • Also called as Co-designing.
  • 6. Why Participatory Design? • Uncover users needs and mental models • Creative and hands-on process – gives you amazing artifacts to refer • Helps you find real problems and make sure you’re designing the right thing
  • 7. Participatory design process Framing Identify research goals, objectives, questions, and hypotheses Planning Define activities to use to help to prove/disprove your hypotheses Facilitating Practice for moderating participatory research sessions with users Analyzing Ways to make sense of your research results, which will jumpstart your next design iteration Source: Frog Design
  • 8. When to use? • Beginning of the project • Middle of the project Design exploration phase Foundation Understand Needs Generation Create the design Evaluation Refine the design Fig. Participatory design flow
  • 9. How to use? Preconditioning Participatory session Conversation and Analysis 1 2 3
  • 10. Preconditioning • Demographic questionnaire • Understand the problems • Discuss methods to solve the problems • Affinity diagrams 1
  • 11. What did I learn? This good for Understanding user needs, barriers, mental model and opportunities. This not good for Prioritizing features
  • 12. Participatory session • Form multiple teams. • Ask every team to create a quick + hand drawn design solution. • You as a researcher involve with the teams. 2
  • 14. Conversation and Analysis • Ask open ended questions • Why is that important? • How do you use that? • Could you say more about that? • Can you give me an example? • Understand the meaning behind the elements. • Understand why they’re doing things, and what order? 3
  • 15. What did I learn? This good for Gathering information, hierarchy and user needs. This not good for Creating final design solution.
  • 16. Insights • Participatory design – a good method for extracting deep and unspoken user concerns • Early in design process, Participatory Design can act as investigation tool • Once you learn more about the problem you are solving, Participatory Design can act as a generative tool
  • 18. References • Participatory Design: Principles and Practices by Douglas Schuler • Lindsay, S., Brittain, K., Jackson, D., Ladha, C., Ladha, K., & Olivier, P. (2012). Empathy, participatory design and people with dementia. Proceedings of the 2012 ACM annual conference on Human Factors in Computing Systems - CHI '12. doi:10.1145/2207676.2207749 • http://katiemccurdy.com/participatory-design/ • http://uxmag.com/articles/participatory-design-in-healthcare