ORGANISATIONAL CULTURE & FUNCTIONS .pptx Leadership Characteristics, Traits.pptx Social Responsibility & Ethics in Marketing.pptx Performance Management and Appraisal.pptx Introduction-of- Human Resource Management.pptx Customer Perceptions about services.pptx Customer - Service - Expectations .pptx SERVQUAL - service quality dimensions.pptx Service Economy - Definition, impact, methods.pptx Design Thinking for new business Starters.pptx Challenges in Starting a Business.pptx Business Plan, Process, Uses and Purpose.pptx Business Model, Types, Components .pptx Learning, Types, Process & Theories.pptx Global Supply Chain Management-GSCM.pptx 
