The document criticizes how ITIL has been commercialized and misused to prioritize process over practical solutions. It argues that businesses need DevOps to focus on collaboration, speed, and delivering working solutions rather than rigid processes. While ITIL originally aimed to help businesses, it has been corrupted by those seeking to treat it as the sole framework and sell unnecessary certification programs and products. The author advocates for embracing DevOps' potential for addressing lifecycles and reducing costs and time to market, rather than declaring it the new ITIL.