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FedEx and 
Local Search 
Sushma Tayur 
Marketing Advisor, FedEx 
Oct 09, 2014
The four-year evolution of FedEx local 
2011 
Framework established 
2012 
Digital retail footprint 
2013-2014 
Optimization/Testing 
• Location database 
maintenance 
• Published listings across 
online directories 
• Built >2k store pages and 
>30k city pages 
• Launch local paid search 
campaigns/increase SEO presence 
• Test & learn approach 
influences future investments 
2
93% of online experiences begin with a search engine 
What do we need for Local pages to rank well? 
What was the FedEx approach to creating more awareness 
locally? 
• Created 128K branded pages in 100 
directories and maintained location and 
brand accuracy [NAP consistency] 
• Created over 1 million content pages for 
FedEx Office locations and Ship Centers to 
grow online awareness 
• Optimized keyword specific pages to support 
non-brand and long tail search[page signals] 
• Created internal links through optimized page 
navigation and external links by linking to off 
-site directories [link signals] 
3
4 
Examples of FedEx local pages 
city pages store pages
5 
Example of keyword pages on FedEx local 
Supports non-brand and long tail search
6 
Example of efficient campaign management 
through FedEx local pages
Building content on the main website for “implicit/ information” 
search queries and local pages for “explicit” search queries 
local.fedex.com fedex.com/office 
Geographic intent 
FedEx New York 
Average rank – 1.08 
Short tail keywords 
FedEx passport photos 
Average rank – 3.83 
Long tail keywords 
How to package a shipment 
Google can also use the customer’s location to present local results on implicit queries and 
average rank of local pages is 1.81
Jun 1, 2012 - Jun 30, 2012 
New Visitor Returning Visitor 
91% 
9% 
Jun 1, 2014 - Jun 30, 2014 
New Visitor Returning Visitor 
76% 
24% 
8 
A few stats on the digital retail storefront of FedEx 
• Over 1 million content pages representing FedEx Office and 
FedEx Office(R) Ship Center locations 
• 171% increase in the number of visits to FedEx local pages from 
June 2012 to September 2014 
• 76% new visitors with about 18% bounce rate 
• Over 76 million page views since June 2012 
• Over 28 million users (new and returning) visiting local pages 
since June 2012 
• About 128K inbound links to fedex.com via offline directories 
optimizing brand position and search rankings
9 
QUESTIONS?

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Taking Control of Your Local Search Results | Sushma Tayur – Marketing Specialist Advisor, FedEx Services

  • 1. FedEx and Local Search Sushma Tayur Marketing Advisor, FedEx Oct 09, 2014
  • 2. The four-year evolution of FedEx local 2011 Framework established 2012 Digital retail footprint 2013-2014 Optimization/Testing • Location database maintenance • Published listings across online directories • Built >2k store pages and >30k city pages • Launch local paid search campaigns/increase SEO presence • Test & learn approach influences future investments 2
  • 3. 93% of online experiences begin with a search engine What do we need for Local pages to rank well? What was the FedEx approach to creating more awareness locally? • Created 128K branded pages in 100 directories and maintained location and brand accuracy [NAP consistency] • Created over 1 million content pages for FedEx Office locations and Ship Centers to grow online awareness • Optimized keyword specific pages to support non-brand and long tail search[page signals] • Created internal links through optimized page navigation and external links by linking to off -site directories [link signals] 3
  • 4. 4 Examples of FedEx local pages city pages store pages
  • 5. 5 Example of keyword pages on FedEx local Supports non-brand and long tail search
  • 6. 6 Example of efficient campaign management through FedEx local pages
  • 7. Building content on the main website for “implicit/ information” search queries and local pages for “explicit” search queries local.fedex.com fedex.com/office Geographic intent FedEx New York Average rank – 1.08 Short tail keywords FedEx passport photos Average rank – 3.83 Long tail keywords How to package a shipment Google can also use the customer’s location to present local results on implicit queries and average rank of local pages is 1.81
  • 8. Jun 1, 2012 - Jun 30, 2012 New Visitor Returning Visitor 91% 9% Jun 1, 2014 - Jun 30, 2014 New Visitor Returning Visitor 76% 24% 8 A few stats on the digital retail storefront of FedEx • Over 1 million content pages representing FedEx Office and FedEx Office(R) Ship Center locations • 171% increase in the number of visits to FedEx local pages from June 2012 to September 2014 • 76% new visitors with about 18% bounce rate • Over 76 million page views since June 2012 • Over 28 million users (new and returning) visiting local pages since June 2012 • About 128K inbound links to fedex.com via offline directories optimizing brand position and search rankings

Editor's Notes

  1. Ways to insert a full-bleed image as your background on a slide:   Option 1 To repurpose this slide design with your own picture, simply right-click the image, select “Change Picture,” then find and double-click the picture you want to insert. Be sure to delete the “Sample Slide” stamp, in addition to these speaker’s notes.   Option 2 Click the slide on which you’d like to add a background picture. On the Insert tab, click Picture, and then find and double-click the picture you want to insert. To ensure that text is legible, right-click on the image and select “Send to Back.”   For both options, select images that are sized appropriately for either regular or widescreen use, depending on your template. Do not stretch or alter photography in unrealistic ways. Images formatted for both regular and widescreen PowerPoint templates can be found on brand.fedex.com.   If you’re using FedEx-branded imagery, be sure to use photos that depict the correct opco. Note: If your image contains a clear and prominent logo that accurately depicts the opco you’re representing, you don’t need add an additional logo on the title page.