It is widely acknowledged that the IT function is comprised of technology and process silos and that this environment needs to change. For example, focusing on application performance requires that network and security operations work closely together. The deployment of IP Telephony is causing voice and network operations to converge, and the deployment of metropolitan Ethernet is requiring LAN and WAN groups to merge. Also driving change are increasing multi-function devices such as VPN/Remote Access concentrators and Internet gateways. Learn about the techniques that IT organizations have used to successfully break down the silos and steps that you should take to be a silo-breaker in your organization.
2. Key Takeaways
Environmental attributes Success enablers
Increasing business Ensure “governance” for
demands proper support
Introduce greater Incorporate process
complexity openness updates into prep
Technology can provide Use tools to assist
advantages
Execute against the plan
Issue resolution more
complicated Don’t forget your people
Greater cross functional
dependencies 2
