Brenda Bowen is applying for a position with the Human Resources Department. She has over five years of experience in administrative support roles providing customer service, coordinating tasks, and assisting in areas like scheduling and billing. She prides herself on being organized, accurate, and willing to learn. She has included her resume highlighting her education in medical coding and billing, certifications, skills, and work history in roles like executive assistant and property manager. She believes she has the qualifications for the position and looks forward to hearing back.

1. Brenda Bowen
1344 Maple Hill Rd.
Rochester, Vt 05767
1­(802)767­3304
9/20/16
Brenda J. Melson Bowen
Human Resources Department:
Your job posting states that you are in search of an individual who works well as a team member,
while also possessing the skills in accuracy and efficiency which describes me exactly.
I am very organized and meticulous. I will apply great efforts in making my tasks complete and
accurate. I take great pride in a job well done. I am flexible and willing to learn the way you want
tasks completed.
Additionally, I have expertise in:
. Customer service, routing correspondence, logging phone messages, and
coordinating package deliveries.
. Assisting with areas including scheduling, and billing.
. Providing exceptional client service in­person and on the phone.
I have worked in administrative support for over five years now, with a variety in customer service
problem solving issues. In an office setting, it would be excutive assistant in member services at
BJ’s Wholesale Club in Downingtown, PA, Southeastern Abstract Title Co. in West Chester, PA, and
at Sunrise Homeowner’s Association in Killington, VT.
Please take a moment to review my attached resume. I believe I have the qualifications you need,
and I look forward to hearing from you soon.
Sincerely,
Brenda J. Bowen

2. Brenda J. (Melson) Bowen
1344 Maple Hill Road
Rochester, VT 05767
(802)767­3304
bjoycebowen@gmail.com
Professional Summary
I maintain a positive attitude while interacting with demanding clients and customers. I served as the primary
point of contact for both in­house and external phone and website queries. I went above and beyond basic
administrative tasks and took on multiple projects at once. I have an excellent work ethic, and a strength in
boosting company morale.
Education and Certifications
NHA Certified Billing and Coding Specialist, Certificate #N6W8K7Q5, Expires 5/16/18
Medical Coding (MCOD­05 Med. Coding Using ICD­10 & CPT), Stafford Tech. Center, Rutland VT,
5/16/2016
Human Anatomy and Physiology, Stafford Tech. Center, Rutland VT, completed July 30, 2015
HIPPA Certified, Stafford Technical Center, July 2015
Medical Terminology, Stafford Tech. Center, Rutland VT, completed July 25, 2015
Rutland High School/Vermont Adult Learning, graduated August 2015
Office Skills
● Excellent communication skills, articulate and well­spoken, customer service­oriented
● Outstanding planner and coordinator; accurate and pay attention to details
● Implement problem solving skills to resolve customer issues on site
● Ran receptionist desk, including filing and data archiving, multi­line phone proficiency, managed
incoming and outgoing calls, managed office supplies, organization and upkeep
● Screen all visitors and direct them to the correct employee or office.
Additional Skills
● Distribute incoming mail, direct guests, conduct property inspections, route deliveries and courier
services.
● Housekeeping department, clean and assist patients as needed
● Maintain a clean reception area, including lounge and associated areas.
● Ordered title searches on properties, entering in data accordingly, mail, faxing, greeting clients.
● Managed milk route consisting of up to twenty­six stops per day, including accurate reporting of
inventory and mileage logs, conducted pre­trip and post­trip inspections of truck at the start and end of
each day
Work History
Manager’s Assistant Sunrise Homeowner’s Association, Killington, VT 12/2013 to 05/2014
Housekeeper Genesis Healthcare, Rutland, VT 10/2011 to 12/2013
Milk truck driver Hatfield, PA 06/2006 to 10/2009
School Bus Driver Glenmoore, PA 09/1991 to 06/2006
Executive Administrative Assistant West Chester, PA 12/1988 to 05/1990
References
Judy Morton, Regional Executive Director, Genesis Healthcare, 1(802) 775­0007
Jessica Trefethen , Medical Coding Instructor, Stafford Technical Center, 802­369­6416, jltrefethen@rrmc.org
Ann­Marie Mahar, Anatomy/Physiology Instructor, Stafford Technical Center, (802) 773­1955 ext. 1108;
annmarie.mahar@rcpsvt.org
Donna Walker, Sunrise Homeowners Association Property Manager, 1 (802) 422­9494
Kristy Jones, Weichert­ Southeastern Abstract­ Title Officer, Kjones@tamainline.com , 1 (610) 644­5650
Dave Hallman, Former Supervisor, Rosenberger’s Dairies, 1(484)354­9093