The document discusses the difference between a brand's identity and image. A brand's identity is its own view of what it stands for, while its image is how audiences perceive it. To align identity and image, a brand must communicate its core idea through every aspect of its business. This includes corporate identity, topic, personality, employee behavior, marketing activities, product design, store environments, and headquarters. Effectively communicating across all of these areas helps build a strong, respected brand by showing audiences what the brand truly represents through its actions, not just words.