KVH NetXpress is an integrated network service enabling seamless integration of multiple services including network, cloud, managed IT, data center, and Internet services.

1. Service Overview
KVH NetXpress
Integrated network service for IT
infrastructure environments that support
enterprise businesses
Optimize your IT infrastructure by seamlessly integrating
system components required for enterprise IT environments,
and reduce your total cost of ownership (TCO) with highly
scalable and cost-efficient solutions.
Flexibility
Construct optimal IT infrastructure by
seamlessly integrating a range of
essential systems for your business
Reliability and Availability
Use multiple robust data centers that
ensure stable operations,and improve
reliability and availability of customers
business systems, and leverage
redundant access circuits for optimal
DR/BCP solutions
KVH NetXpress is an integrated network service enabling seamless integration
of multiple services including network, cloud, managed IT, data center, and
Internet services.
In addition to communication across multiple sites, KVH NetXpress enables
access from customer buildings to a range of services, including Internet
access, public cloud, enterprise applications running on a private cloud service
constructed within a KVH data center, as well as virtual computing
environments built on IaaS (Infrastructure-as-a-Service).
Integrating KVH NetXpress with IaaS, private cloud and managed services
makes it possible to construct the cloud environment best suited to a
customer's requirements. Furthermore, by moving existing IT infrastructure to a
data center to outsource operations, customers can reduce their total cost of
ownership (TCO) and optimize IT asset and operation costs.
Reduce Operation Cost and TCO
Outsource your IT infrastructure
design, construction and operation to
KVH as your one-stop service provider
to minimize your owned assets as well
as reduce operational burden and cost,
while streamlining your IT
infrastructure environments
Scalability
Build scalable networks by selecting
bandwidth-guaranteed access circuits
or broadband access circuits
according to you needs

2. KVH NetXpress
Integrated network service for IT infrastructure environments that support enterprise
businesses
KVH NetXpress Service Menu
Use Case
KVH NetXpress can be used in various scenarios, including on-premise and off-premise environments. An off-premise scenario
could involve off-premise operations and locating a business application at a data center to reduce operational burden. Use of
the Internet access option ensures up to 1Gbps communication rate (best effort), and connectivity across multiple premises by
VPN supports flexible configuration and DR/BCP measures to deliver an optimal combination.
Delivery Time Guarantee
Availability Guarantee
Fault Handling Time Guarantee
* All brand and product names are
trademarks or registered trademarks of
their respective companies. Brochure
contents may change without warning.
Tokyo
sales@kvh.co.jp
03 4560-7100
Singapore
sales_sg@kvh.co.jp
+65 6590-9008
Hong Kong
hk-sales@kvh.co.jp
+852 2119-3098
Shanghai
kvhchina@kvh.co.jp
+86 21-6335-1212
Chicago
ussales@kvh.co.jp
+1 312-465-2485
Seoul
kvhkorea@kvh.co.jp
+82 2-1661-4801
KVH Co., Ltd. Sumitomo Fudosan Tamachi Ekimae Building, 3-1-35 Shibaura, Minato-Ku, Tokyo 108-0023 JAPAN (Headquarters)
www.kvh.co.jp/en
Time To Repair
Credit Rate
High Availability
Configuration
Single Configuration
Less than 1 Hour N/A
N/A
Less than 2 Hours 10% of monthly fees
Less than 3 Hours
20% of monthly fees
5% of monthly fees
Less than 4 Hours
10% of monthly fees
Less than 5 Hours
30% of monthly fees
Less than 6 Hours
15% of monthly fees
Less than 7 Hours
40% of monthly fees
Less than 8 Hours
20% of monthly fees
Less than 9 Hours
50% of monthly fees
Less than 48 Hours 25% of monthly fees
48 hours or more 100% of monthly fees 50% of monthly fees
Days Delayed Credit Rate
1 day 10% of the monthly basic charge
2-15 days
Additional 2% per day beyond 1-day
delay plus what is paid for Day 1 for
delivery time delay
16-30 days
Additional 3% per day beyond 15-day
delay plus what is paid for up to 15 days
of delay
31 days or more 90% of monthly fees
Availability [%] Credit
High Availability
Configuration
Single
Configuration
99.99% or more 99.8% ore more N/A
Less than 99.99% Less than 99.8% 1% of monthly fees
Less than 99.98% Less than 98.0% 3% of monthly fees
Less than 98.0% Less than 95.0% 10% of monthly fees
Less than 95.0% Less than 90.0% 20% of monthly fees
Less than 90% Less than 85% 100% of monthly fees
SLA
* Please contact a KVH Sales Representative for more information about service specifications.