The document discusses the future of business process outsourcing (BPO). It notes that rising investments in BPO have led to an explosion in new entrants, creating market confusion and volatility. However, long-term business pressures are driving more outsourcing as companies look to move up the value chain from simple to complex business processes. The evolution of BPO models includes both offshore and onshore options across commodity and transformational approaches. Emerging offshore BPO opportunities exist in industries like banking, healthcare, and insurance. Joint ventures are presented as a potential BPO structure that can provide ownership, lower costs, and value creation. Outsourcing and reengineering processes can lead to dramatic performance improvements, as demonstrated by the
State of the Global Services Market: 2013 Predictions Everest Group
What does the new year hold for the global services market? In what ways will industry-specific expertise drive service provider differentiation? How will Global In-house Centers (GICs) evolve and what value will organizations expect? What’s in store for cloud and how will the interplay between cloud and traditional IT Services progress?
The document summarizes the services provided by SmithStreetSolutions, a China-based consulting and advisory firm. It outlines their diverse skill sets and experience in collecting, collaborating, analyzing, and organizing information to deliver solutions to clients. It then describes their key service offerings, which include investment research and analytics, market research, M&A advisory, and providing solutions to financial services clients. The document also introduces the senior leadership team and provides profiles of team members to highlight their backgrounds and qualifications.
The Tech City Launchpad campaign aimed to stimulate digital and creative industries in London's Tech City area by providing £2 million in matching funds to 20 selected companies. Over 200 companies applied through video applications and pitching events, with finalists meeting investors. The campaign used an interactive website and video profiles to promote companies. It generated significant media coverage and engaged networks of venture capitalists and angels. Insights from successful applicants showed the campaign effectively connected early-stage companies to funding and collaboration opportunities.
Oracle in the Financial Service Industry CTI Group
This document discusses Oracle's solutions for the financial services industry. It covers Oracle's capabilities in areas like multi-channel banking, enabling process-centric financial institutions, payment services hubs, and real-time banking. The document provides an overview of Oracle's offerings for transaction processing, corporate administration, shared services, and security services that financial institutions require. It aims to demonstrate Oracle's comprehensive coverage of the various users, touchpoints, business functions, and technological components that make up a modern financial institution.
Global Networking and Offshoring HCL - Operations strategyAnkur Verma
Global networking refers to methods that connect all departments, offices, and subsidiaries of a corporation across international borders, bringing challenges like different time zones and standards. Offshoring involves relocating business processes or facilities to foreign countries to reduce costs. HCL is a leading global IT company founded in 1976 with over 80,000 professionals operating in 31 countries. It has expanded through offshoring by acquiring foreign companies and establishing joint ventures to address opportunities in markets like finance. While most functions can be offshored, there are risks to consider like lower savings than expected or inadequate local skills that companies try to mitigate through strategies like supplier development.
Bricks Matter Webinar Sponsored by KinaxisLora Cecere
Sharing of Insights on the Book Bricks Matter. The book Bricks Matter is a chronology of three decades of supply chain management and outlines how supply chain processes have driven improvements in productivity. Today, three decades later, many industries are stuck on a supply chain plateau. Growth has slowed, inventories are climbing and costs are rising. How can we use new forms of analytics to reverse this trend?
866.P4D.INFO | Plan4Demand.com | Info@plan4demand.com
This presentation gives a sneak peek into the no-nonsense data compiled in this must-have supply chain book.
!
The book, Bricks Matter, co-written by Lora Cecere, former AMR Analyst, shows reader’s how to identify market risks and opportunities and translate these into winning tactics. The book includes 75 interviews from supply chain pioneers and many business cases highlighting how business leaders are winning through this market-driven approach.
The 3 main elements of the book discuss:
- The best use of physical assets
- The evolution of global supply chain teams
- Harnessing the evolution of supply chain management best practices for 2020
For more information contact
Jaime Reints
Plan4Demand Solutions, Inc.
Jaime.reints@plan4demand.com
Direct: 412-733-5011
www.plan4demand.com
Learn the key success factors that banks must address to differentiate mobile offerings and provide industry-leading capabilities that drive customer satisfaction.
Learn how to:
Navigate the diverse digital payments “ecosystem”
Support customer loyalty and retention
Gain valuable customer insights from mobile data
Achieve symmetry with other mobile trends
Leverage core legacy technology investments
Demonstrate return on investment
State of the Global Services Market: 2013 Predictions Everest Group
What does the new year hold for the global services market? In what ways will industry-specific expertise drive service provider differentiation? How will Global In-house Centers (GICs) evolve and what value will organizations expect? What’s in store for cloud and how will the interplay between cloud and traditional IT Services progress?
The document summarizes the services provided by SmithStreetSolutions, a China-based consulting and advisory firm. It outlines their diverse skill sets and experience in collecting, collaborating, analyzing, and organizing information to deliver solutions to clients. It then describes their key service offerings, which include investment research and analytics, market research, M&A advisory, and providing solutions to financial services clients. The document also introduces the senior leadership team and provides profiles of team members to highlight their backgrounds and qualifications.
The Tech City Launchpad campaign aimed to stimulate digital and creative industries in London's Tech City area by providing £2 million in matching funds to 20 selected companies. Over 200 companies applied through video applications and pitching events, with finalists meeting investors. The campaign used an interactive website and video profiles to promote companies. It generated significant media coverage and engaged networks of venture capitalists and angels. Insights from successful applicants showed the campaign effectively connected early-stage companies to funding and collaboration opportunities.
Oracle in the Financial Service Industry CTI Group
This document discusses Oracle's solutions for the financial services industry. It covers Oracle's capabilities in areas like multi-channel banking, enabling process-centric financial institutions, payment services hubs, and real-time banking. The document provides an overview of Oracle's offerings for transaction processing, corporate administration, shared services, and security services that financial institutions require. It aims to demonstrate Oracle's comprehensive coverage of the various users, touchpoints, business functions, and technological components that make up a modern financial institution.
Global Networking and Offshoring HCL - Operations strategyAnkur Verma
Global networking refers to methods that connect all departments, offices, and subsidiaries of a corporation across international borders, bringing challenges like different time zones and standards. Offshoring involves relocating business processes or facilities to foreign countries to reduce costs. HCL is a leading global IT company founded in 1976 with over 80,000 professionals operating in 31 countries. It has expanded through offshoring by acquiring foreign companies and establishing joint ventures to address opportunities in markets like finance. While most functions can be offshored, there are risks to consider like lower savings than expected or inadequate local skills that companies try to mitigate through strategies like supplier development.
Bricks Matter Webinar Sponsored by KinaxisLora Cecere
Sharing of Insights on the Book Bricks Matter. The book Bricks Matter is a chronology of three decades of supply chain management and outlines how supply chain processes have driven improvements in productivity. Today, three decades later, many industries are stuck on a supply chain plateau. Growth has slowed, inventories are climbing and costs are rising. How can we use new forms of analytics to reverse this trend?
866.P4D.INFO | Plan4Demand.com | Info@plan4demand.com
This presentation gives a sneak peek into the no-nonsense data compiled in this must-have supply chain book.
!
The book, Bricks Matter, co-written by Lora Cecere, former AMR Analyst, shows reader’s how to identify market risks and opportunities and translate these into winning tactics. The book includes 75 interviews from supply chain pioneers and many business cases highlighting how business leaders are winning through this market-driven approach.
The 3 main elements of the book discuss:
- The best use of physical assets
- The evolution of global supply chain teams
- Harnessing the evolution of supply chain management best practices for 2020
For more information contact
Jaime Reints
Plan4Demand Solutions, Inc.
Jaime.reints@plan4demand.com
Direct: 412-733-5011
www.plan4demand.com
Learn the key success factors that banks must address to differentiate mobile offerings and provide industry-leading capabilities that drive customer satisfaction.
Learn how to:
Navigate the diverse digital payments “ecosystem”
Support customer loyalty and retention
Gain valuable customer insights from mobile data
Achieve symmetry with other mobile trends
Leverage core legacy technology investments
Demonstrate return on investment
Validation of Business Proposition: confirmation we are building the right business. The document discusses the 7 stages of establishing, growing, and maintaining a competitive advantage:
1. Establishing potential advantage by validating the business proposition and market opportunity.
2. Creating advantage by verifying the business model and securing early customers.
3. Proving advantage with paying customers, references, and market entry.
4. Protecting the advantage by securing growth, market share, and customer loyalty.
5. Leveraging assets and relationships to scale the business and extend its reach.
6. Continuous innovation to create and acquire new advantages through opportunity management and technology changes.
The 7 stages provide a framework for developing,
The document discusses Emerson's strategies for managing through an economic downturn, including maintaining price discipline, increasing research capabilities, aligning with emerging trends like environmental efficiency, building solutions presence across all businesses, and improving portfolio mix through business platforms and geography. It states that combining these capabilities with an expected post-2010 global economic rebound will create a strong foundation for growth and value creation.
Accel Sourcing Credentials 2009 July [Compatibility Mode]hrobins3
This document provides information about Accel Advisors, a management consulting firm that helps companies reduce costs through strategic sourcing and process optimization. It offers proven cost reduction services including strategic sourcing, G&A cost reduction, contact center optimization, and next generation cost transformation. Recent initiatives have yielded over 11% annual savings on $300 million in addressed spending categories. The document also provides details on the experience and credentials of Accel Advisors' consultants, including a resume for the sourcing and procurement practice leader with almost 20 years of relevant industry experience.
This document discusses strategies for evaluating and optimizing corporate banking relationships. It suggests that companies may be paying too much for treasury management services or using services they do not need. By analyzing statements, comparing costs using common standards, and weighing factors like risk and opportunity costs, companies can identify savings and ensure their banks meet their needs. Financial regulations are also impacting banks and their pricing models. The document provides tools and recommendations for ongoing monitoring of banking relationships.
This document summarizes statistics and information presented at an IFAC SMP Forum session on helping small and medium practices meet future challenges and opportunities. Key points include:
- The Australian accounting industry generated $14.3 billion in revenue and employed over 100,000 people in 2011.
- Small and medium practices make up over 50% of the market but face challenges like commoditization and competition.
- Opportunities for practices include leveraging technology, offering new advisory services, and gaining support from professional associations.
Collaborative Sourcing - Unlocking Greater Savings and Value for You and Yo...SAP Ariba
The document discusses collaborative sourcing and how it can unlock greater savings and value for organizations and their supply chains. It provides an overview of TopSource, a company that manages not-for-resale spend on behalf of wholesale and retail customers. TopSource utilizes e-sourcing technology tools to conduct strategic sourcing more effectively. The document also discusses JM Family Enterprises, a diversified automotive corporation, and some of the challenges it faced with decentralized procurement in the past.
Supplier Relationship Management Srm Research 2010 2011salleijn
This fifth SRM Survey marks Capgemini Consulting’s continued efforts to understand the trends and issues affecting organizations when implementing a SRM solution and provides insights for executives on issues and trends across the Procurement profession. Capgemini Consulting has surveyed 100 SRM vendors over the last five years, with this edition surveying twenty vendors with a global geographical scope and worldwide implementations. These vendors represent a broad range of applications that provide full coverage for all sub-processes to niche players supporting only a selected functionality
A full copy of the report can be downloaded from:
http://www.capgemini.com/insights-and-resources/by-publication/supplier-relationship-management-srm-research-20102011/
Financial Technology Market Analysis - March 2012MMMTechLaw
Raymond James provides the following in their financial technology investment banking services:
- A market analysis of the financial technology sector including coverage of payments, banking technology, insurance technology, and more.
- Expertise in transaction processing, investment technology, outsourced solutions, and other business models.
- A range of investment banking services including M&A advisory, public offerings, private placements, debt origination, and valuation.
Converging Miinds Management Private Limited is an outsourcing and business consulting firm that provides services like CFO outsourcing, accounting, taxation, and business start-up assistance. The company aims to optimize client performance through confidential engagements leveraging its expertise. Key personnel have extensive experience in finance, accounting, and taxation. Services also include BPO functions, regulatory compliance, assurance, and risk analysis to help clients focus on core activities while ensuring financial strength. Converging Miinds strives for excellence through superior solutions, independence, and adopting global best practices.
Zd sap - predictive analytics - 3-26-13 r1Richard Lee
Richard Lee is an executive consultant who advises companies on predictive analytics and becoming predictive enterprises. Predictive analytics uses modeling, machine learning and data mining to analyze past and present data to predict future events. It has evolved from descriptive analytics in the past to now aiming to embed predictive analysis into real-time applications. Becoming a predictive enterprise requires using all data sources and predictive models across the organization to gain insights.
Business Intelligence - Journey towards an Intelligent EnterpriseSanjay Uppal
Emirates NBD is embarking on a journey to create an intelligent enterprise through business intelligence (BI). The objectives are improved business planning, customer acquisition and retention, effective marketing, and regulatory compliance. Previously, BI capabilities were unstructured with separate departments and underleveraged infrastructure. Now, Emirates NBD is centralizing data, elevating the BI function, and standardizing processes. Key steps include establishing data stewardship, demand management, and moving to an enterprise data warehouse with a single data model. This will help transform the BI program from tactical to strategic and deliver automated, predictive insights.
BPO Call Center, Contact Center Investment Market Landscape for M&A Corporate...Charles Bedard
The document discusses trends in the call center and contact center industries, including:
1. Consolidation occurring for industry-oriented providers such as healthcare and financial services as well as inbound and outbound contact centers.
2. Near-shore opportunities becoming more prevalent.
3. Entering the BPO services level will likely be through acquiring "subscale assets".
Our approach to segmentation recognises the uniqueness, dynamism and individuality of markets. This is because from our experience, global solutions and ‘one-size-fits-all’ brands have all too often produced less than actionable results for the highly diverse African market place.
Business Value: is there something missing from the BA toolkit?Optimice
Presented at BAWorld Sydney June 26th 2012.
The presentation highlights why IT is not seen as delivering enough business value. Being efficiency focussed IT does little for customer intimacy and capability building. A bottom up method of stakeholder engagement, based on Value network Analysis is presented.
This document discusses how to build perceptions of value for technology solutions among clients and lawyers at law firms. It notes that value is subjective and situational. The document outlines various technology solutions firms provide, from basic services like email to more customized offerings. It discusses the need to understand what clients value and how solutions can help meet client goals. The document also stresses the importance of communicating value internally to gain support. Overall, the key points are: 1) Value is subjective and must be defined for each client and situation; 2) Firms should craft solutions that meet clearly defined client needs and goals; and 3) Communicating value internally and externally is crucial to gaining support and fulfillment expectations.
Development of a Competitive and Sustainable Bank in Vietnamtctuong
The document discusses strategies for developing a competitive and sustainable bank in Vietnam. It first analyzes the banking industry and important factors considered by customers when selecting a bank. These include having a prestigious brand, simple procedures, fast transactions, and an attractive interest rate. The document then examines how banks can differentiate themselves, such as through good customer service, many ATMs, a wide branch network, and being seen as advisable. It also evaluates VIB's current competitive position in terms of its charter capital compared to other major Vietnamese banks. General strategic recommendations are provided focusing on retail banking, corporate banking, brand management, and human resource management.
Conscientia How Winners Sell Outsourcing ServicesDavid Smith
Conscientia provides outsourcing consulting and sales training services. They help outsourcing providers develop sales strategies and assist with deals, and help buyers develop outsourcing strategies and select providers. Conscientia's experts have experience in application development, management, and structuring outsourcing deals to create mutual benefits for buyers and sellers. They share their knowledge to help clients realize value from outsourcing through cost savings, strategic benefits, and business transformation.
Innovative Outsourcing Deal Structures by Trowbridge Group Innovative Outsourcing Deal Structures by Trowbridge Group Innovative Outsourcing Deal Structures by Trowbridge Group, Ben Trowbridge, CEO & Managing Partner, Trowbridge Group, outsourcing, innovative, January 25, 2005
B3 Intelligence provides comprehensive market research and data analytics services to global clients. Their vision is to achieve 100% customer satisfaction and build customer loyalty through reliability, flexibility, ownership, responsiveness, innovative solutions, and exemplary customer service. Their mission is to contribute integrally to customers' business growth through team effort and experience, technology innovation, and result-oriented solutions. Key differentiations include comprehensive services, focus on industry research and value-added services, strong leadership, extensive experience in the market research industry, and backward integration with founders who have a strong background in research.
B3Intelligence is a market research firm that provides comprehensive services to global clients. Their vision is to have customers for life by going the extra mile to create value and give clients an experience of a lifetime. Their goal is 100% customer satisfaction through growth, longevity and financial success. They differentiate themselves through their industry expertise, focus on research and value-added services, and experience in statistical analysis.
Denni Griffith from Executive Business Services presented on the coming of the information age in government contracting. EBS develops the ProPricer cost proposal application to help companies generate proposals more efficiently. ProPricer allows different teams to work simultaneously on proposals, ensures accurate representation of costs, and makes updates like rate changes simple. It also facilitates data sharing between contractors and agencies to improve transparency and relationships. ProPricer fits companies of all sizes and industries and provides benefits for estimators, pricing teams, auditors, and more by streamlining the entire proposal process.
Validation of Business Proposition: confirmation we are building the right business. The document discusses the 7 stages of establishing, growing, and maintaining a competitive advantage:
1. Establishing potential advantage by validating the business proposition and market opportunity.
2. Creating advantage by verifying the business model and securing early customers.
3. Proving advantage with paying customers, references, and market entry.
4. Protecting the advantage by securing growth, market share, and customer loyalty.
5. Leveraging assets and relationships to scale the business and extend its reach.
6. Continuous innovation to create and acquire new advantages through opportunity management and technology changes.
The 7 stages provide a framework for developing,
The document discusses Emerson's strategies for managing through an economic downturn, including maintaining price discipline, increasing research capabilities, aligning with emerging trends like environmental efficiency, building solutions presence across all businesses, and improving portfolio mix through business platforms and geography. It states that combining these capabilities with an expected post-2010 global economic rebound will create a strong foundation for growth and value creation.
Accel Sourcing Credentials 2009 July [Compatibility Mode]hrobins3
This document provides information about Accel Advisors, a management consulting firm that helps companies reduce costs through strategic sourcing and process optimization. It offers proven cost reduction services including strategic sourcing, G&A cost reduction, contact center optimization, and next generation cost transformation. Recent initiatives have yielded over 11% annual savings on $300 million in addressed spending categories. The document also provides details on the experience and credentials of Accel Advisors' consultants, including a resume for the sourcing and procurement practice leader with almost 20 years of relevant industry experience.
This document discusses strategies for evaluating and optimizing corporate banking relationships. It suggests that companies may be paying too much for treasury management services or using services they do not need. By analyzing statements, comparing costs using common standards, and weighing factors like risk and opportunity costs, companies can identify savings and ensure their banks meet their needs. Financial regulations are also impacting banks and their pricing models. The document provides tools and recommendations for ongoing monitoring of banking relationships.
This document summarizes statistics and information presented at an IFAC SMP Forum session on helping small and medium practices meet future challenges and opportunities. Key points include:
- The Australian accounting industry generated $14.3 billion in revenue and employed over 100,000 people in 2011.
- Small and medium practices make up over 50% of the market but face challenges like commoditization and competition.
- Opportunities for practices include leveraging technology, offering new advisory services, and gaining support from professional associations.
Collaborative Sourcing - Unlocking Greater Savings and Value for You and Yo...SAP Ariba
The document discusses collaborative sourcing and how it can unlock greater savings and value for organizations and their supply chains. It provides an overview of TopSource, a company that manages not-for-resale spend on behalf of wholesale and retail customers. TopSource utilizes e-sourcing technology tools to conduct strategic sourcing more effectively. The document also discusses JM Family Enterprises, a diversified automotive corporation, and some of the challenges it faced with decentralized procurement in the past.
Supplier Relationship Management Srm Research 2010 2011salleijn
This fifth SRM Survey marks Capgemini Consulting’s continued efforts to understand the trends and issues affecting organizations when implementing a SRM solution and provides insights for executives on issues and trends across the Procurement profession. Capgemini Consulting has surveyed 100 SRM vendors over the last five years, with this edition surveying twenty vendors with a global geographical scope and worldwide implementations. These vendors represent a broad range of applications that provide full coverage for all sub-processes to niche players supporting only a selected functionality
A full copy of the report can be downloaded from:
http://www.capgemini.com/insights-and-resources/by-publication/supplier-relationship-management-srm-research-20102011/
Financial Technology Market Analysis - March 2012MMMTechLaw
Raymond James provides the following in their financial technology investment banking services:
- A market analysis of the financial technology sector including coverage of payments, banking technology, insurance technology, and more.
- Expertise in transaction processing, investment technology, outsourced solutions, and other business models.
- A range of investment banking services including M&A advisory, public offerings, private placements, debt origination, and valuation.
Converging Miinds Management Private Limited is an outsourcing and business consulting firm that provides services like CFO outsourcing, accounting, taxation, and business start-up assistance. The company aims to optimize client performance through confidential engagements leveraging its expertise. Key personnel have extensive experience in finance, accounting, and taxation. Services also include BPO functions, regulatory compliance, assurance, and risk analysis to help clients focus on core activities while ensuring financial strength. Converging Miinds strives for excellence through superior solutions, independence, and adopting global best practices.
Zd sap - predictive analytics - 3-26-13 r1Richard Lee
Richard Lee is an executive consultant who advises companies on predictive analytics and becoming predictive enterprises. Predictive analytics uses modeling, machine learning and data mining to analyze past and present data to predict future events. It has evolved from descriptive analytics in the past to now aiming to embed predictive analysis into real-time applications. Becoming a predictive enterprise requires using all data sources and predictive models across the organization to gain insights.
Business Intelligence - Journey towards an Intelligent EnterpriseSanjay Uppal
Emirates NBD is embarking on a journey to create an intelligent enterprise through business intelligence (BI). The objectives are improved business planning, customer acquisition and retention, effective marketing, and regulatory compliance. Previously, BI capabilities were unstructured with separate departments and underleveraged infrastructure. Now, Emirates NBD is centralizing data, elevating the BI function, and standardizing processes. Key steps include establishing data stewardship, demand management, and moving to an enterprise data warehouse with a single data model. This will help transform the BI program from tactical to strategic and deliver automated, predictive insights.
BPO Call Center, Contact Center Investment Market Landscape for M&A Corporate...Charles Bedard
The document discusses trends in the call center and contact center industries, including:
1. Consolidation occurring for industry-oriented providers such as healthcare and financial services as well as inbound and outbound contact centers.
2. Near-shore opportunities becoming more prevalent.
3. Entering the BPO services level will likely be through acquiring "subscale assets".
Our approach to segmentation recognises the uniqueness, dynamism and individuality of markets. This is because from our experience, global solutions and ‘one-size-fits-all’ brands have all too often produced less than actionable results for the highly diverse African market place.
Business Value: is there something missing from the BA toolkit?Optimice
Presented at BAWorld Sydney June 26th 2012.
The presentation highlights why IT is not seen as delivering enough business value. Being efficiency focussed IT does little for customer intimacy and capability building. A bottom up method of stakeholder engagement, based on Value network Analysis is presented.
This document discusses how to build perceptions of value for technology solutions among clients and lawyers at law firms. It notes that value is subjective and situational. The document outlines various technology solutions firms provide, from basic services like email to more customized offerings. It discusses the need to understand what clients value and how solutions can help meet client goals. The document also stresses the importance of communicating value internally to gain support. Overall, the key points are: 1) Value is subjective and must be defined for each client and situation; 2) Firms should craft solutions that meet clearly defined client needs and goals; and 3) Communicating value internally and externally is crucial to gaining support and fulfillment expectations.
Development of a Competitive and Sustainable Bank in Vietnamtctuong
The document discusses strategies for developing a competitive and sustainable bank in Vietnam. It first analyzes the banking industry and important factors considered by customers when selecting a bank. These include having a prestigious brand, simple procedures, fast transactions, and an attractive interest rate. The document then examines how banks can differentiate themselves, such as through good customer service, many ATMs, a wide branch network, and being seen as advisable. It also evaluates VIB's current competitive position in terms of its charter capital compared to other major Vietnamese banks. General strategic recommendations are provided focusing on retail banking, corporate banking, brand management, and human resource management.
Conscientia How Winners Sell Outsourcing ServicesDavid Smith
Conscientia provides outsourcing consulting and sales training services. They help outsourcing providers develop sales strategies and assist with deals, and help buyers develop outsourcing strategies and select providers. Conscientia's experts have experience in application development, management, and structuring outsourcing deals to create mutual benefits for buyers and sellers. They share their knowledge to help clients realize value from outsourcing through cost savings, strategic benefits, and business transformation.
Innovative Outsourcing Deal Structures by Trowbridge Group Innovative Outsourcing Deal Structures by Trowbridge Group Innovative Outsourcing Deal Structures by Trowbridge Group, Ben Trowbridge, CEO & Managing Partner, Trowbridge Group, outsourcing, innovative, January 25, 2005
B3 Intelligence provides comprehensive market research and data analytics services to global clients. Their vision is to achieve 100% customer satisfaction and build customer loyalty through reliability, flexibility, ownership, responsiveness, innovative solutions, and exemplary customer service. Their mission is to contribute integrally to customers' business growth through team effort and experience, technology innovation, and result-oriented solutions. Key differentiations include comprehensive services, focus on industry research and value-added services, strong leadership, extensive experience in the market research industry, and backward integration with founders who have a strong background in research.
B3Intelligence is a market research firm that provides comprehensive services to global clients. Their vision is to have customers for life by going the extra mile to create value and give clients an experience of a lifetime. Their goal is 100% customer satisfaction through growth, longevity and financial success. They differentiate themselves through their industry expertise, focus on research and value-added services, and experience in statistical analysis.
Denni Griffith from Executive Business Services presented on the coming of the information age in government contracting. EBS develops the ProPricer cost proposal application to help companies generate proposals more efficiently. ProPricer allows different teams to work simultaneously on proposals, ensures accurate representation of costs, and makes updates like rate changes simple. It also facilitates data sharing between contractors and agencies to improve transparency and relationships. ProPricer fits companies of all sizes and industries and provides benefits for estimators, pricing teams, auditors, and more by streamlining the entire proposal process.
The document discusses how strategy is changing in an era of big data, gamification, and sustainability. Some key points:
- Big data creates opportunities for customization but requires new skills to make sense of large amounts of information.
- Gamification improves customer engagement and insights through applying game design to non-game contexts.
- Sustainability requires a stakeholder approach and assessing social and environmental impacts beyond customers.
- Strategy still involves designing an organization's relationship to its environment, but the environment is more complex with more data, stakeholders, and shorter competitive advantages. Managers need critical thinking skills and adaptability.
1) The document discusses workplace consultancy and Andrew Wilkinson's 20 years of experience in property asset management for blue chip clients in both the private and public sectors.
2) It highlights the growing interest in workplace management and outlines Wilkinson's expertise in client relationships, supply chain management, and knowledge management.
3) The document then summarizes the opportunities for both customers and service providers in the consulting industry, noting that the current environment demands complex problem solving where consultants can provide needed skills, expertise, and help with transformation.
I recently spoke at the BPO India Forum event on the topic of Workforce productivity & the role of services workforce in BPOs in driving end consumer experience. I have suggested an approach for organizations to achieve significant improvements in service delivery while keeping costs constant, thereby allowing the BPO to achieve non-linear growth.
The document discusses different approaches to outsourcing deals, including traditional outsourcing contracts and joint ventures. It provides an example of a joint venture sourcing structure where responsibilities and contributions are shared 50/50 between the client and vendor. The client typically provides people, assets, commitment as a customer, capital and subject matter experts. The vendor typically provides capital to fund start-up, tools and methods to manage change, experience leading change, transferring resources to the joint venture, and commitment to success.
Add Fuel to Your Campaign Fires with 3-D Content MappingPardot
Marketing automation experts Micky Long (Vice President, Arketi Group) and Derek Grant (SVP of Sales, Pardot) give you an in-depth look at taking your content from one-dimensional to 3D in this hour-long, information-packed webinar.
State of the Global Services Market: 2013 Predictions Everest Group
What does the new year hold for the global services market? In what ways will industry-specific expertise drive service provider differentiation? How will Global In-house Centers (GICs) evolve and what value will organizations expect? What’s in store for cloud and how will the interplay between cloud and traditional IT Services progress?
Our panel of experts will offer answers to all of the above questions and more.
Our one-hour webinar covered trends and provide an outlook for 2013 for the following areas: Business Process Outsourcing (BPO), Global Sourcing, Cloud / IT Services, Pricing
In this presentation we will discuss the aspects that brought boom in the e-commerce industry. Opportunities which helped e-commerce to flourish by applying certain business model to it has been discussed in detail.
To know more about Welingkar School’s Distance Learning Program and courses offered, visit:
http://www.welingkaronline.org/distance-learning/online-mba.html
E-commerce involves direct selling of goods and services over the internet, agent services and research and development. E-commerce ventures target niche as well as broad customers. Examples of companies targeting niche customer’s includejbmountainbikes.com and southwest.com
Richard J. Sherman from Emeritus Supply Chain Council; Chairman’s Day Two Kic...eyefortransport
This document summarizes a presentation on building supply chains to compete amid uncertainty. It discusses how the economic downturn of 2009 increased challenges for companies and the need to transform operations through supply chain management initiatives. It outlines how focused SCM initiatives can reduce costs by 30-35% and increase revenues and shareholder value. Finally, it discusses how companies must evolve their supply chains to collaborative, demand-responsive networks to meet growing business challenges.
BPO Call Center Contact Center Market IntrosCharles Bedard
The document discusses trends in the call center and contact center industries, including:
1. Consolidation occurring for industry-oriented providers such as healthcare and financial services as well as inbound and outbound contact centers.
2. Near-shore opportunities becoming more prevalent.
3. Entering the BPO services level will likely be through acquiring "subscale assets".
The document provides a framework and plan for managing content to generate leads. It outlines categories of content needed at different stages of the buyer's journey, from early research to evaluation and selection. It identifies existing and missing materials, and how to repurpose content across various channels like blogs, videos and social media. The plan emphasizes curating and sharing content through syndication and communication strategies to engage prospects throughout their journey.
This presentation was given at GRC Conference in Boston (October 2010) and explains the interesting triad of not only People, Process & Technology but also Culture, Structure & Strategy. Besides, it moves beyond the 'alignment' idea and goes deep into the 'synchronization' needs of today's companies
ECATA - Sourcing Strategies of IT ServicesPatrick Nolot
The 11th International Aerospace Seminar organized by the ECATA Alumni (European Consortium for Advanced Training in Aerospace, www.ecata.org) took place in Munich, Germany, and hosted industry leaders who made presentations on the conference's theme "Balancing Core Competences and Out-Sourcing".
Patrick Nolot, VP Technology Strategy & Architecture, BNP Paribas Personal Finance, together with Björn Schichler, Senior Manager, LogicaCMG Management Consulting and Michel Cadars, LogicaCMG Global Account Director EADS, made a presentation on "Sourcing Strategies of IT Services".
Presentation abstract:
• Main evolutions of the IT sourcing services market, from off shoring of IT programming skills to Business Process Outsourcing (BPO)
• What IT outsourcing (ITO) is and is not? (scope)
• Why deciding for “optimal IT sourcing” initiatives? (business objectives)
• Where to source IT services? (location analysis)
• How to source IT services? (sourcing models)
• Best practices and return on experience from LogicaCMG, one of the leading 10 players in the Western European IT and BPO services market
• Emerging trends in the IT sourcing services market
Phoenix is a business consulting firm established in 1987 with 220 employees across Australia. It has three divisions: business consulting, productivity and sourcing, and technical solutions. Phoenix works to substantially improve clients' service quality and reduce costs through proven best practices and transferring knowledge. It sets itself apart by engaging experienced principals accountable for client outcomes. Phoenix tailors its approach to each client by analyzing processes, applying best practices, and ensuring lasting changes that provide significant results. It has experience across various industries including financial services, health, media, and manufacturing.
2. The BPO Hype Cycle
• Rising investments
• Explosion in # of
new entrants
• Market confusion
• Valuation spikes
• Market CAGR
estimates range
from 50% - 80% for
the next five years
Source: Gartner Group, “The Hype Cycle for IT Services”, June 6, 2003.
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4. Moving Up the Value Chain
Future
Business
Functions
Complex
Simple Processes
Processes
Source: Edelweiss Capital, “Business Process Outsourcing: Coming of Age?”, May 2003
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5. The Evolution of BPO Models
Offshore Commodity
Offshore BPO
Transformational
Offshore BPO
Example: GE Capital
(Payroll Services)
Commodity Transformational
Onshore BPO Onshore BPO
Example: CSC, EDS Example: Sabre
(IT Services) (Travel Services)
Onshore
Commodity BPO Transformational BPO
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6. Approaches to BPO
Bottom-Up Approach Top-Down Approach
Growth Opportunity: Niche Leverage:
• Identify complex processes vertical apps • Deep process expertise in
that require industry / domain vertical industries
expertise • Trusted partner relationships
• Build differentiated High-volume and reputations
competencies that boost vertical To Create:
market position processes • Highly customized, industry-
To Create: specific services
• Best-of-breed commodity • Long-term differentiation /
Broad competitive advantage
services shared
• Immediate cost savings services Growth Opportunity:
• Flawless process execution • Leverage outsourcing
competency to reduce costs
Leverage: Simple bulk and boost performance
• Economies of scale transactions throughout value chain
• Labor arbitrage opportunities processing • Consider “retailing” services
• Industry best practices to competitors
Source: Cognizant Analysis of Forrester Research Report: “BPO’s Fragmented Future”, August, 2003.
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7. Emerging Offshore BPO Opportunities
Banking /
Financial Services Healthcare Insurance Other Verticals
• Transaction • R&D
• Medical billing • Insurance
processing • Equity Research
• Claims application
• Credit Card / processing & processing • Clinical Trials
Check adjudication • Claims • Revenue
processing
• Member processing & Accounting
• Loan processing management adjudication (Airlines)
• Mortgage services • Member • Engineering
processing • Medical management Design
transcription services
• Collections • Architecture
Sales and Marketing
Contact centers, telesales/telemarketing, customer care, web sales and marketing, market analysis
Human Resources
Payroll processing, benefits administration, HR administration
Finance and Accounting
Accounts receivables / payables / general accounting, financial reporting, shareholder services
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8. Possible BPO Structures
Pros Cons
Outsourced Service • Can get going quickly • Higher ongoing P&L
• Lower client cost vs. alternatives
management overhead • Limited value creation
potential for client
• Less control
Service
Arrangement Build Operate Transfer • Eases entry into • Limited value creation
offshore operation with (captive)
experienced partner • No ownership Day 1
• Lower long-term cost • Retention
• Complete control • Only 2nd tier partners
Service Management • Leverage partner’s • Limited value creation
offshore infrastructure (captive)
and experience
Joint • Ownership Day 1
• Lower costs (initial and
Venture long-term)
People & Investment • Leverage partner’s • Value creation
offshore infrastructure opportunity (if non-
and experience captive)
• Exit issues
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10. Opportunity for Value Creation - FDC
(FORMERLY AMEX INFORMATION SERVICES)
LOB Highlights
• Provides bank card processing, Results
Bank card • 2002 Revenues: $7.636 billion
payment products for Mastercard, Visa,
processing/ 2002 Earnings: $1.238 billion
American Express, and numerous
receivables • AMEX sold 40 million shares
private-label cards
• Recent expansion in receivables (40% ownership) in early 1992
management (American Creditors for $22/share; recently traded at
Bureau, Ingram) $160/share (split-adjusted)
• AMEX further reduced stake to
22% through second offering
worth approximately $1 billion in
Telemarketing • Provides inbound and outbound 1993
services telemarketing services and, through • Acquired FFMC (August 1995)
joint venture with AT&T, interactive for expanded operation and
services for 800/900 telephone industry greater economies of scale
• Finalizing acquisition of Concord
• Manages the processing for 20 million EFS
Mutual fund
mutual fund shareholder accounts
services
Source: FDC annual reports; industry articles; Datamation 10
11. Cognizant’s Initial Approach
Transformational Outsourcing
Clients Joint Analysis Cognizant
• Industry Value Chain • Excellence in Offshore
• Deep Process • Industry Competitive Recruiting/People,
Experience Forces Processes/Infrastructure
• Company Core • Excellence in Delivering
• Deep Industry Competencies High-quality Services
Expertise • Business Strategy Remotely
• Company Outsourcing • Established Market
Readiness Leader in the India Space
• Strategic Outsourcing
Decisions
• Highly Customized Service
Offerings
• Long-term Competitive
Advantage
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12. Strategy To Drive BPO Decisions
Feasibility
Scope Discovery Analysis
Assessment
• Inventory key business • Identify root drivers of • Determine cost savings • Determine BPO structure
processes and current process costs and per business process model
SLA parameters inefficiencies based on task • Identify pilot
• Catalog support • Gather transaction migration and • Determine resource
technology platform volume data and improvement requirements
requirements and skill model across • Identify costs of • Identify changes to support
sets of support staff processes process migrations process in
• Map underlying • Identify any key onshore/offshore model
support systems sequencing needs
Undertake a BPO strategy assessment to determine which
processes to outsource, financial impact and
implementation plan
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