Three surveys found that business process management (BPM) was ranked highly by business executives. Chief Information Officers saw BPM suites as the top technology for business value. Another survey found BPM as a promising future technology. A third survey ranked BPM as the number one technology project for organizations in 2007. Implementing BPM using IT solutions like a BPM suite can help organizations reduce process lag times, have a single view of tasks, ensure tasks don't get lost, only enter data once, and better manage business rules and policies.

1. BPM and Healthcare An introduction

2. Why BPM? A recent CIO Insight survey found that Chief Information Officers are betting on BPM suites, ranking them as the No. 1 "technology most likely to provide business value today.” (“Getting from Promise to Payoff,” CIO Insight, August 2007, p. 27, survey of 251 CIOs.)

3. Why BPM..? Another CIO Insight survey ranked BPM suites as one of the most promising technologies of the future. (“2008 Top Trends,” CIO Insight, December 2007, p.15, survey of 271 CIOs.)

4. Why BPM….? Wait…we are not done yet… A Baseline magazine customer survey ranked BPM as No.1 in the Top 10 Technology Projects of 2007, with one third of respondents actively engaged on business process improvement projects today. (“Top 10 Technology Projects in '07,” Baseline magazine, March 2007.)

5. What’s BPMS? Implementing BPM in an organization using IT solutions

6. BPM-Benefits Reduce Business Process Lag Time Provide a single view for tasks Have the right people deal with the task Tasks don't get lost, processes finish to completion Only enter data once Single place to monitor and report Better management/enforcement of business rules/policies

7. Let’s see what a BPMS has..

8. Graphical Process Designer

9. Forms Designer .

10. BAM Dashboard - Web-based Reports

11. Reminders, Alerts

12. Report Builder

13. Application integration

14. Document Management System

15. Organization Structure

16. Case study-1-Charge Master Tracking Process Problem critical for a hospital to correctly bill a patient paper driven process no process visibility and escalations. Solution process initiation to request charge number. has alerts and escalations Charge number obtained before billing

17. Case study-2-Incident Reporting process Problem critical to report incidents involving patient care. Paper based Manual keying and researching incident Solution Electronic web based form Triggers notifications Tracks explanations Helps risk management/audit

18. Case study-3-Approval process Problem- Many admin/purchase processes requires a series of management approvals paper-based process waits for approval authority to act No alerts & escalations Solution Approval process using process designer Web based access for approval authority E-mail based alerts & escalations Delegation in case of role holder’s absence Process time can be reduced from weeks to under a day

19. Range of processes Billing Administration Sales & Marketing Product development FDA compliance Contracts Management Quality assurance Patient Care Management

20. Blood Bank Process

21. Screenshots Homepage

22. Donor Registration

23. Donation process

24. Lab Results

25. Tracking

26. Reports

27. Contract Management Product

28. Contract Dashboard

29. Key Contract Information

30. Types of Agreements and Contracts

31. Key Elements and Clauses

32. Expiry Alerts

33. Alert for Key dates

34. Search

35. Detail Report

36. Charts

37. Repository of Legal Documents

38. Approval Workflow

39. Solutions for PACS companies EMR/HIS companies Self build tool for Healthcare organizations Pharmaceutical companies Medical equipment manufacturers Healthcare IT integrators