SlideShare a Scribd company logo
bottom up
is notand crowd-sourcing
co-creation
            enough
for research, innovation and planning
francesco d’orazio, face, september 2009, london
setting the scene
brave
[old]
world
evolved consumers
huge untapped creative potential
empowered
  consumer
quick, easy, cheap ways
for voicing your opinion,
    super connected,
        always on
participatory culture
...way beyond media and consumption
post-consumer era
        “this is not a question of scale.
It is a different way of existing” J.Murdoch
omnivorous remix
“it is no longer about what your brand does to the consumer but
 what consumers are doing to and with your brand” Mark Earls
“where the truth lies”
not only trust in ads
has fallen but also its
structural capacity of
generating influence
(reach)


media clutter
sea of
 niches
personalization,
diversification,
fragmentation,
niches culture,


    tailored
   approach
always in beta
 personalization and diversification also
mean that systems have to be flexible and
 adaptive to incorporate the users input
around me:
       pull NOT push
fragmentation also means the new and
   only potential center is now “me”
real-time immediacy
                                  getting
                       information that’s
                        relevant to who I
                          am, where I am
                      and what I’m up to
                               sharing
                     information with
                     the right people,
                  at the right time, in
                         the right way
ambient model
   continuous
 togetherness
how is marketing
        [still]
responding to all this?
ivory tower mentality
consumers don’t really
know what they want
still dreaming
of raising
the perfect
consumer
consumers
  as passive
respondents
campaigns
   consumers
  engage with
      brands
    every day

   why should
brands engage
     with them
    quarterly?
one size
  fits all

   supposedly
 consistency...
    actually,
  blindness to
organic diversity
command
& control
monolithic brands
planning in silos
not invented here syndrome
asynchronous mode
the world has changed

  marketing, branding and
the “agency model” haven’t
   changed that much...
in
                                 s ig
                                        ht

                ra
                     d io
                                               agencies         in     t
                                                             pr




                                             brand agency
                                                 brand                     tv

      insight

                                                                                new
          exp
                                                            on
                                                                 lin
                                                                       e



                                               channels
new
                                               consumers
marketing : social media = tin pan alley : rocknroll
how do we move away from
       this model?
social media is NOT
    another channel
is the platform where all media converge
     and the glue between brands and
                consumers

               +insights
           +idea generation
         +testing & validation
             +distribution
          +wom & advocacy
brand don’t own the space
anymore, consumers own it
 strategy should be built around them
         not around the brand
people
  not alien
consumers
it’s all about immersion
tapping into the richest
   insight field, free,
     spontaneous,
   always up-to-date
consumers
as partners
the web as
  world’s largest
creative department
continuous
 engagement,
not campaigns
conversations and
relationships, NOT
         messages
cross-media
experience-driven
     not channel-driven
one size
doesn’t fit all

  1000 heads
      for
  1000 msgs
agile branding
responding to change over following a plan
        [adaptive brand planning]
old vs new model

 consumers            people
observation         immersion
respondents          partners
 messages         relationships
 campaigns             story
  one size        niche tailored
  channels         experiences
    silos         collaboration
 monolithic          adaptive
From this…
                              in
                                   s ig
                                          ht

                  ra
                       d io
                                                 agencies         in     t
                                                               pr




                                               brand agency
                                                   brand                     tv

        insight


             exp
                                                              on
                                                                   lin
                                                                         e



                                                 channels


                                                 consumers
To this…


                ra
                     d io                 social media                   we
                                                                              b



                                ide
                                     as                             ts
                                                                igh
                                                             ins

           tv                         brand agency
                                        consumers                                 print
                                          communities
                                                       ide
                                                          as

                                          s
                                        ht
                                     sig
                                  in
                            p
                        ex



                                      t
                                  en




                                 facilitate channels
                                 bi
                                am




                                              brands
Fast Company predicts
"Ad agency executive" to
 be among six jobs that
   won't exist in 2016
but is it really
      all about
   bottom-up and
crowd engagement?
some reactions...
 “only works with a simple and well-defined brand”
“I don’t want 1000 ideas, I want one really good one”
      “you won’t get a collaborative process”
           “you need to have arguments”
“crowd-sourcing doesn’t lend itself to the big idea”
         “no access to strategy or insight”
       “all you get is a bunch of one-off ads”
let’s take a step
       back
what you get
+bottom-up richness
+global crowd
+diversified crowd
+wider range of talent
+cost-effective
+lots of ideas
+rich insight
+consumer-brand relationship
+peer-rating
+buzz
what’s missing
-it’s many-to-one
-not very targeted
-it’s bottom-up but still vertical
-access to insight and strategy (confidentiality)
-collaboration
-editing, building on, refining
-funneling process
-face-to-face
-strategic thinking
bottom up is not enough
          “the bottom-up mind
      will take us much further,
but will never take us to the end goal”
               (kevin kelly)



     Crowd-sourcing needs to be
       part of a bigger process
let’s take a look
at another approach
co-creation

     Is the act of company stakeholders
collaborating directly with selected (usually
smaller) groups of consumers to work on a
                 specific brief.

  Is about leveraging consumers’ creativity
without preempting the results of the process

Can take place on-line in communities or/and
            offline in workshops
1. Download
                                                       Offline workshop to draw
                                                        out and share existing
                                                      knowledge, drive out gaps,
                                                        and co create the brief




                                                                                                        2. Explore
                                          the
      5.Advance                                                                                        online community with
Offline workshops with client and                                                                      stimulus to encourage
 stakeholders to define pipeline,                                                                     category exploration and
priorities and short and long term                                                                   insight, team bonding, and


                                      co-creation
           work streams.                                                                                 creative stimulation.




                                       process
                                                                                    3. Co create
                              4. Refine                                             Consumers, clients and
                                                                                   wider stakeholders brought
                    Best ideas taken back online to further
                                                                                      together in an offline
                    distil, evaluate, combine and develop..
                                                                                     workshop using our co
                     Extra validation can be provided by
                                                                                       creation process to
                    adding fresh consumers to community
                                                                                   generate, define, explore,
                         to get an objective perspective
                                                                                       and validate ideas.
structure
    of a
co-creation
  session
ideas
selection
 clustering
  arguing!
  refining
  pitching
   voting
what you get
+few-to-few-to-one
+more targeted
+bottom-up and top-down
+collaboration, editing, building on
+refinement and funneling
+online & face-to-face
+access to insight and strategy (confidentiality)
+strategic thinking

+faster process
+immersive
+robust and tailored concepts
what’s missing
        [compared to crowdsourcing]


-smaller crowd
-local
-less diversification
-fewer ideas
-more expensive than crowd-sourcing
the case for a hybrid model
      bottom-up + top-down
       crowds + individuals
group thinking + individual thinking
the hybrid model
    consumer    crowd-sourcing   co-creation
    immersion




  listen            plan                engage   measure




 download
 workshop
bottom-up
   consumer    crowd-sourcing   co-creation
   immersion




 listen            plan                engage   measure




download
workshop
                       top down
the hybrid model
    consumer    crowd-sourcing   co-creation
    immersion




  listen            plan                engage      measure




 download
 workshop                                            No longer
                                                 a linear process
                                                     but a loop
the process

  A.social media immersion
   B.research community
     C.crowd-sourcing
       D.co-creation


       final concepts


          output
A.social media immersion
A.social media immersion/2
 1.   brand social media presence
 2.   quantitative & qualitative visibility
 3.   topics and perceptions
 4.   brand social network
 5.   brand influencers



                          • identify the issues
                          • identify the co-creators
idea generation process


         B                               C        D




Once the platforms for co-creation have been
identified we engage our creative communities
through a) exploration tasks, b) crowd-sourcing
tasks and c) co-creation tasks
B. exploration

 Online community with stimulus to encourage
 category exploration and insight, team
 bonding, and creative stimulation.

 360° view of users to see how the brand fits in
 their everyday life.

 Specific tasks are designed to investigate
 further the themes emerged in the monitoring
 stage.
C.crowd-sourcing

Emerging themes and issues are broken down
into smaller creative problem-solving tasks and
broadcasted to a targeted group of solvers in the
online community in the form of an open call for
solutions.

The users generate, define, explore and validate
ideas and also sort through them, finding the best
ones, voting on them, commenting on them to
improve and develop them further.
C.crowd-sourcing/2
              hypothesis   ideas
              validation generation
                tasks      tasks




      users                           users
   response         clustering        response

                     ranking


               key insights & ideas
D.co-creation


 The best ideas are selected and then taken to a
 selected group of users who develop them
 further with the help of the brand stakeholders,
 the experts and Face planners and
 researchers.
D.co-creation/2
           strongest ideas


              dev tasks




             final concepts

       insights + refined concepts
currently being assembled
      in a factory near you
@abc3d
          facegroup.co.uk
francesco@facegroup.co.uk

More Related Content

Similar to Bottom Up Is Not Enough: co-creation and crowd-sourcing for research, innovation and planning

SMM-service presentation
SMM-service presentationSMM-service presentation
Luke gray i logic sales presentation feb-2013
Luke gray   i logic sales presentation feb-2013Luke gray   i logic sales presentation feb-2013
Luke gray i logic sales presentation feb-2013
Luke Gray
 
Bencham.April.Louvain
Bencham.April.LouvainBencham.April.Louvain
Bencham.April.Louvain
Jan Van den Bergh
 
Curating your connections
Curating your connectionsCurating your connections
Curating your connections
Steve Bridger
 
Listen &Connect At Blog Talk2009
Listen &Connect At Blog Talk2009Listen &Connect At Blog Talk2009
Listen &Connect At Blog Talk2009
Thomas N. Burg
 
ROI, ROR, or both... in social media?
ROI, ROR, or both... in social media? ROI, ROR, or both... in social media?
ROI, ROR, or both... in social media?
George Anastasakis
 
Why Social media strategies are important ?
Why Social media  strategies are  important ?Why Social media  strategies are  important ?
Why Social media strategies are important ?
Nya Sara
 
Presentation GOMC Webinar 3 19 2010
Presentation GOMC  Webinar   3 19 2010Presentation GOMC  Webinar   3 19 2010
Presentation GOMC Webinar 3 19 2010
Benjamin Smithee
 
Marketing 3.0
Marketing 3.0Marketing 3.0
Marketing 3.0
Ashraful Islam
 
Marketing3 0 p_kotler_nov2010
Marketing3 0 p_kotler_nov2010Marketing3 0 p_kotler_nov2010
Marketing3 0 p_kotler_nov2010
Ignasi Martín Morales
 
Social Media For Sustainability
Social  Media For  SustainabilitySocial  Media For  Sustainability
Social Media For Sustainability
jakeluer
 
Communicating&collaborating
Communicating&collaboratingCommunicating&collaborating
Communicating&collaborating
GavinLaunchpad
 
Collaborating&Communicating
Collaborating&CommunicatingCollaborating&Communicating
Collaborating&Communicating
GavinLaunchpad
 
the long tail of marketing
the long tail of marketingthe long tail of marketing
the long tail of marketing
Esteban Kolsky
 
Web 2.0 hustle
Web 2.0 hustleWeb 2.0 hustle
Web 2.0 hustle
guest5b817c
 
"Social Schmocial. Social is not dead, but it just smells funny" - Google App...
"Social Schmocial. Social is not dead, but it just smells funny" - Google App..."Social Schmocial. Social is not dead, but it just smells funny" - Google App...
"Social Schmocial. Social is not dead, but it just smells funny" - Google App...
Talking Heads
 
The Worlds Leading Independent Agencies 2012 - SAPIENTNITRO PROFILE
The Worlds Leading Independent Agencies 2012 - SAPIENTNITRO PROFILEThe Worlds Leading Independent Agencies 2012 - SAPIENTNITRO PROFILE
The Worlds Leading Independent Agencies 2012 - SAPIENTNITRO PROFILE
aasokaku
 
A New Era in Media
A New Era in MediaA New Era in Media
Digital all around
Digital all aroundDigital all around
Digital all around
Carlos Monteiro
 
A few things you need to know about digital marketing
A few things you need to know about digital marketingA few things you need to know about digital marketing
A few things you need to know about digital marketing
Ana Andjelic
 

Similar to Bottom Up Is Not Enough: co-creation and crowd-sourcing for research, innovation and planning (20)

SMM-service presentation
SMM-service presentationSMM-service presentation
SMM-service presentation
 
Luke gray i logic sales presentation feb-2013
Luke gray   i logic sales presentation feb-2013Luke gray   i logic sales presentation feb-2013
Luke gray i logic sales presentation feb-2013
 
Bencham.April.Louvain
Bencham.April.LouvainBencham.April.Louvain
Bencham.April.Louvain
 
Curating your connections
Curating your connectionsCurating your connections
Curating your connections
 
Listen &Connect At Blog Talk2009
Listen &Connect At Blog Talk2009Listen &Connect At Blog Talk2009
Listen &Connect At Blog Talk2009
 
ROI, ROR, or both... in social media?
ROI, ROR, or both... in social media? ROI, ROR, or both... in social media?
ROI, ROR, or both... in social media?
 
Why Social media strategies are important ?
Why Social media  strategies are  important ?Why Social media  strategies are  important ?
Why Social media strategies are important ?
 
Presentation GOMC Webinar 3 19 2010
Presentation GOMC  Webinar   3 19 2010Presentation GOMC  Webinar   3 19 2010
Presentation GOMC Webinar 3 19 2010
 
Marketing 3.0
Marketing 3.0Marketing 3.0
Marketing 3.0
 
Marketing3 0 p_kotler_nov2010
Marketing3 0 p_kotler_nov2010Marketing3 0 p_kotler_nov2010
Marketing3 0 p_kotler_nov2010
 
Social Media For Sustainability
Social  Media For  SustainabilitySocial  Media For  Sustainability
Social Media For Sustainability
 
Communicating&collaborating
Communicating&collaboratingCommunicating&collaborating
Communicating&collaborating
 
Collaborating&Communicating
Collaborating&CommunicatingCollaborating&Communicating
Collaborating&Communicating
 
the long tail of marketing
the long tail of marketingthe long tail of marketing
the long tail of marketing
 
Web 2.0 hustle
Web 2.0 hustleWeb 2.0 hustle
Web 2.0 hustle
 
"Social Schmocial. Social is not dead, but it just smells funny" - Google App...
"Social Schmocial. Social is not dead, but it just smells funny" - Google App..."Social Schmocial. Social is not dead, but it just smells funny" - Google App...
"Social Schmocial. Social is not dead, but it just smells funny" - Google App...
 
The Worlds Leading Independent Agencies 2012 - SAPIENTNITRO PROFILE
The Worlds Leading Independent Agencies 2012 - SAPIENTNITRO PROFILEThe Worlds Leading Independent Agencies 2012 - SAPIENTNITRO PROFILE
The Worlds Leading Independent Agencies 2012 - SAPIENTNITRO PROFILE
 
A New Era in Media
A New Era in MediaA New Era in Media
A New Era in Media
 
Digital all around
Digital all aroundDigital all around
Digital all around
 
A few things you need to know about digital marketing
A few things you need to know about digital marketingA few things you need to know about digital marketing
A few things you need to know about digital marketing
 

Recently uploaded

Stainless Steel Conveyor Manufacturers Chennai
Stainless Steel Conveyor Manufacturers ChennaiStainless Steel Conveyor Manufacturers Chennai
Stainless Steel Conveyor Manufacturers Chennai
ConveyorSystem
 
PDT 99 - $3.5M - Seed - Feel Therapeutics.pdf
PDT 99 - $3.5M - Seed - Feel Therapeutics.pdfPDT 99 - $3.5M - Seed - Feel Therapeutics.pdf
PDT 99 - $3.5M - Seed - Feel Therapeutics.pdf
HajeJanKamps
 
Cover Story - China's Investment Leader - Dr. Alyce SU
Cover Story - China's Investment Leader - Dr. Alyce SUCover Story - China's Investment Leader - Dr. Alyce SU
Cover Story - China's Investment Leader - Dr. Alyce SU
msthrill
 
Satta Matka Dpboss Kalyan Matka Results Kalyan Chart
Satta Matka Dpboss Kalyan Matka Results Kalyan ChartSatta Matka Dpboss Kalyan Matka Results Kalyan Chart
Satta Matka Dpboss Kalyan Matka Results Kalyan Chart
Satta Matka Dpboss Kalyan Matka Results
 
Science Around Us Module 2 Matter Around Us
Science Around Us Module 2 Matter Around UsScience Around Us Module 2 Matter Around Us
Science Around Us Module 2 Matter Around Us
PennapaKeavsiri
 
deft. 2024 pricing guide for onboarding
deft.  2024 pricing guide for onboardingdeft.  2024 pricing guide for onboarding
deft. 2024 pricing guide for onboarding
hello960827
 
❽❽❻❼❼❻❻❸❾❻ DPBOSS NET SPBOSS SATTA MATKA RESULT KALYAN MATKA GUESSING FREE KA...
❽❽❻❼❼❻❻❸❾❻ DPBOSS NET SPBOSS SATTA MATKA RESULT KALYAN MATKA GUESSING FREE KA...❽❽❻❼❼❻❻❸❾❻ DPBOSS NET SPBOSS SATTA MATKA RESULT KALYAN MATKA GUESSING FREE KA...
❽❽❻❼❼❻❻❸❾❻ DPBOSS NET SPBOSS SATTA MATKA RESULT KALYAN MATKA GUESSING FREE KA...
essorprof62
 
The Enigmatic Gemini: Unveiling the Dual Personalities
The Enigmatic Gemini: Unveiling the Dual PersonalitiesThe Enigmatic Gemini: Unveiling the Dual Personalities
The Enigmatic Gemini: Unveiling the Dual Personalities
my Pandit
 
欧洲杯投注-欧洲杯投注外围盘口-欧洲杯投注盘口app|【​网址​🎉ac22.net🎉​】
欧洲杯投注-欧洲杯投注外围盘口-欧洲杯投注盘口app|【​网址​🎉ac22.net🎉​】欧洲杯投注-欧洲杯投注外围盘口-欧洲杯投注盘口app|【​网址​🎉ac22.net🎉​】
欧洲杯投注-欧洲杯投注外围盘口-欧洲杯投注盘口app|【​网址​🎉ac22.net🎉​】
concepsionchomo153
 
CULR Spring 2024 Journal.pdf testing for duke
CULR Spring 2024 Journal.pdf testing for dukeCULR Spring 2024 Journal.pdf testing for duke
CULR Spring 2024 Journal.pdf testing for duke
ZevinAttisha
 
Sustainable Logistics for Cost Reduction_ IPLTech Electric's Eco-Friendly Tra...
Sustainable Logistics for Cost Reduction_ IPLTech Electric's Eco-Friendly Tra...Sustainable Logistics for Cost Reduction_ IPLTech Electric's Eco-Friendly Tra...
Sustainable Logistics for Cost Reduction_ IPLTech Electric's Eco-Friendly Tra...
IPLTech Electric
 
Kirill Klip GEM Royalty TNR Gold Copper Presentation
Kirill Klip GEM Royalty TNR Gold Copper PresentationKirill Klip GEM Royalty TNR Gold Copper Presentation
Kirill Klip GEM Royalty TNR Gold Copper Presentation
Kirill Klip
 
Satta Matka Dpboss Kalyan Matka Results Kalyan Chart
Satta Matka Dpboss Kalyan Matka Results Kalyan ChartSatta Matka Dpboss Kalyan Matka Results Kalyan Chart
Satta Matka Dpboss Kalyan Matka Results Kalyan Chart
Satta Matka Dpboss Kalyan Matka Results
 
Kalyan chart 6366249026 India satta Matta Matka 143 jodi fix
Kalyan chart 6366249026 India satta Matta Matka 143 jodi fixKalyan chart 6366249026 India satta Matta Matka 143 jodi fix
Kalyan chart 6366249026 India satta Matta Matka 143 jodi fix
satta Matta matka 143 Kalyan chart jodi 6366249026
 
20240609_ TJ Communications Credentials.pdf
20240609_ TJ Communications Credentials.pdf20240609_ TJ Communications Credentials.pdf
20240609_ TJ Communications Credentials.pdf
tjcomstrang
 
Satta Matka Dpboss Kalyan Matka Results Kalyan Chart
Satta Matka Dpboss Kalyan Matka Results Kalyan ChartSatta Matka Dpboss Kalyan Matka Results Kalyan Chart
Satta Matka Dpboss Kalyan Matka Results Kalyan Chart
Satta Matka Dpboss Kalyan Matka Results
 
Pro Tips for Effortless Contract Management
Pro Tips for Effortless Contract ManagementPro Tips for Effortless Contract Management
Pro Tips for Effortless Contract Management
Eternity Paralegal Services
 
Revolutionizing Surface Protection Xlcoatings Nano Based Solutions
Revolutionizing Surface Protection Xlcoatings Nano Based SolutionsRevolutionizing Surface Protection Xlcoatings Nano Based Solutions
Revolutionizing Surface Protection Xlcoatings Nano Based Solutions
Excel coatings
 
Lukas Rycek - GreenChemForCE - project structure.pptx
Lukas Rycek - GreenChemForCE - project structure.pptxLukas Rycek - GreenChemForCE - project structure.pptx
Lukas Rycek - GreenChemForCE - project structure.pptx
pavelborek
 
Enhancing Adoption of AI in Agri-food: Introduction
Enhancing Adoption of AI in Agri-food: IntroductionEnhancing Adoption of AI in Agri-food: Introduction
Enhancing Adoption of AI in Agri-food: Introduction
Cor Verdouw
 

Recently uploaded (20)

Stainless Steel Conveyor Manufacturers Chennai
Stainless Steel Conveyor Manufacturers ChennaiStainless Steel Conveyor Manufacturers Chennai
Stainless Steel Conveyor Manufacturers Chennai
 
PDT 99 - $3.5M - Seed - Feel Therapeutics.pdf
PDT 99 - $3.5M - Seed - Feel Therapeutics.pdfPDT 99 - $3.5M - Seed - Feel Therapeutics.pdf
PDT 99 - $3.5M - Seed - Feel Therapeutics.pdf
 
Cover Story - China's Investment Leader - Dr. Alyce SU
Cover Story - China's Investment Leader - Dr. Alyce SUCover Story - China's Investment Leader - Dr. Alyce SU
Cover Story - China's Investment Leader - Dr. Alyce SU
 
Satta Matka Dpboss Kalyan Matka Results Kalyan Chart
Satta Matka Dpboss Kalyan Matka Results Kalyan ChartSatta Matka Dpboss Kalyan Matka Results Kalyan Chart
Satta Matka Dpboss Kalyan Matka Results Kalyan Chart
 
Science Around Us Module 2 Matter Around Us
Science Around Us Module 2 Matter Around UsScience Around Us Module 2 Matter Around Us
Science Around Us Module 2 Matter Around Us
 
deft. 2024 pricing guide for onboarding
deft.  2024 pricing guide for onboardingdeft.  2024 pricing guide for onboarding
deft. 2024 pricing guide for onboarding
 
❽❽❻❼❼❻❻❸❾❻ DPBOSS NET SPBOSS SATTA MATKA RESULT KALYAN MATKA GUESSING FREE KA...
❽❽❻❼❼❻❻❸❾❻ DPBOSS NET SPBOSS SATTA MATKA RESULT KALYAN MATKA GUESSING FREE KA...❽❽❻❼❼❻❻❸❾❻ DPBOSS NET SPBOSS SATTA MATKA RESULT KALYAN MATKA GUESSING FREE KA...
❽❽❻❼❼❻❻❸❾❻ DPBOSS NET SPBOSS SATTA MATKA RESULT KALYAN MATKA GUESSING FREE KA...
 
The Enigmatic Gemini: Unveiling the Dual Personalities
The Enigmatic Gemini: Unveiling the Dual PersonalitiesThe Enigmatic Gemini: Unveiling the Dual Personalities
The Enigmatic Gemini: Unveiling the Dual Personalities
 
欧洲杯投注-欧洲杯投注外围盘口-欧洲杯投注盘口app|【​网址​🎉ac22.net🎉​】
欧洲杯投注-欧洲杯投注外围盘口-欧洲杯投注盘口app|【​网址​🎉ac22.net🎉​】欧洲杯投注-欧洲杯投注外围盘口-欧洲杯投注盘口app|【​网址​🎉ac22.net🎉​】
欧洲杯投注-欧洲杯投注外围盘口-欧洲杯投注盘口app|【​网址​🎉ac22.net🎉​】
 
CULR Spring 2024 Journal.pdf testing for duke
CULR Spring 2024 Journal.pdf testing for dukeCULR Spring 2024 Journal.pdf testing for duke
CULR Spring 2024 Journal.pdf testing for duke
 
Sustainable Logistics for Cost Reduction_ IPLTech Electric's Eco-Friendly Tra...
Sustainable Logistics for Cost Reduction_ IPLTech Electric's Eco-Friendly Tra...Sustainable Logistics for Cost Reduction_ IPLTech Electric's Eco-Friendly Tra...
Sustainable Logistics for Cost Reduction_ IPLTech Electric's Eco-Friendly Tra...
 
Kirill Klip GEM Royalty TNR Gold Copper Presentation
Kirill Klip GEM Royalty TNR Gold Copper PresentationKirill Klip GEM Royalty TNR Gold Copper Presentation
Kirill Klip GEM Royalty TNR Gold Copper Presentation
 
Satta Matka Dpboss Kalyan Matka Results Kalyan Chart
Satta Matka Dpboss Kalyan Matka Results Kalyan ChartSatta Matka Dpboss Kalyan Matka Results Kalyan Chart
Satta Matka Dpboss Kalyan Matka Results Kalyan Chart
 
Kalyan chart 6366249026 India satta Matta Matka 143 jodi fix
Kalyan chart 6366249026 India satta Matta Matka 143 jodi fixKalyan chart 6366249026 India satta Matta Matka 143 jodi fix
Kalyan chart 6366249026 India satta Matta Matka 143 jodi fix
 
20240609_ TJ Communications Credentials.pdf
20240609_ TJ Communications Credentials.pdf20240609_ TJ Communications Credentials.pdf
20240609_ TJ Communications Credentials.pdf
 
Satta Matka Dpboss Kalyan Matka Results Kalyan Chart
Satta Matka Dpboss Kalyan Matka Results Kalyan ChartSatta Matka Dpboss Kalyan Matka Results Kalyan Chart
Satta Matka Dpboss Kalyan Matka Results Kalyan Chart
 
Pro Tips for Effortless Contract Management
Pro Tips for Effortless Contract ManagementPro Tips for Effortless Contract Management
Pro Tips for Effortless Contract Management
 
Revolutionizing Surface Protection Xlcoatings Nano Based Solutions
Revolutionizing Surface Protection Xlcoatings Nano Based SolutionsRevolutionizing Surface Protection Xlcoatings Nano Based Solutions
Revolutionizing Surface Protection Xlcoatings Nano Based Solutions
 
Lukas Rycek - GreenChemForCE - project structure.pptx
Lukas Rycek - GreenChemForCE - project structure.pptxLukas Rycek - GreenChemForCE - project structure.pptx
Lukas Rycek - GreenChemForCE - project structure.pptx
 
Enhancing Adoption of AI in Agri-food: Introduction
Enhancing Adoption of AI in Agri-food: IntroductionEnhancing Adoption of AI in Agri-food: Introduction
Enhancing Adoption of AI in Agri-food: Introduction
 

Bottom Up Is Not Enough: co-creation and crowd-sourcing for research, innovation and planning

  • 1. bottom up is notand crowd-sourcing co-creation enough for research, innovation and planning francesco d’orazio, face, september 2009, london
  • 4. evolved consumers huge untapped creative potential
  • 5. empowered consumer quick, easy, cheap ways for voicing your opinion, super connected, always on
  • 6. participatory culture ...way beyond media and consumption
  • 7. post-consumer era “this is not a question of scale. It is a different way of existing” J.Murdoch
  • 8. omnivorous remix “it is no longer about what your brand does to the consumer but what consumers are doing to and with your brand” Mark Earls
  • 10. not only trust in ads has fallen but also its structural capacity of generating influence (reach) media clutter
  • 12. always in beta personalization and diversification also mean that systems have to be flexible and adaptive to incorporate the users input
  • 13. around me: pull NOT push fragmentation also means the new and only potential center is now “me”
  • 14. real-time immediacy getting information that’s relevant to who I am, where I am and what I’m up to sharing information with the right people, at the right time, in the right way
  • 15. ambient model continuous togetherness
  • 16. how is marketing [still] responding to all this?
  • 19. still dreaming of raising the perfect consumer
  • 20. consumers as passive respondents
  • 21. campaigns consumers engage with brands every day why should brands engage with them quarterly?
  • 22. one size fits all supposedly consistency... actually, blindness to organic diversity
  • 26. not invented here syndrome
  • 28. the world has changed marketing, branding and the “agency model” haven’t changed that much...
  • 29. in s ig ht ra d io agencies in t pr brand agency brand tv insight new exp on lin e channels new consumers
  • 30. marketing : social media = tin pan alley : rocknroll
  • 31. how do we move away from this model?
  • 32. social media is NOT another channel is the platform where all media converge and the glue between brands and consumers +insights +idea generation +testing & validation +distribution +wom & advocacy
  • 33. brand don’t own the space anymore, consumers own it strategy should be built around them not around the brand
  • 34. people not alien consumers
  • 35. it’s all about immersion
  • 36. tapping into the richest insight field, free, spontaneous, always up-to-date
  • 38. the web as world’s largest creative department
  • 41. cross-media experience-driven not channel-driven
  • 42. one size doesn’t fit all 1000 heads for 1000 msgs
  • 43. agile branding responding to change over following a plan [adaptive brand planning]
  • 44. old vs new model consumers people observation immersion respondents partners messages relationships campaigns story one size niche tailored channels experiences silos collaboration monolithic adaptive
  • 45. From this… in s ig ht ra d io agencies in t pr brand agency brand tv insight exp on lin e channels consumers
  • 46. To this… ra d io social media we b ide as ts igh ins tv brand agency consumers print communities ide as s ht sig in p ex t en facilitate channels bi am brands
  • 47. Fast Company predicts "Ad agency executive" to be among six jobs that won't exist in 2016
  • 48. but is it really all about bottom-up and crowd engagement?
  • 49.
  • 50. some reactions... “only works with a simple and well-defined brand” “I don’t want 1000 ideas, I want one really good one” “you won’t get a collaborative process” “you need to have arguments” “crowd-sourcing doesn’t lend itself to the big idea” “no access to strategy or insight” “all you get is a bunch of one-off ads”
  • 51. let’s take a step back
  • 52.
  • 53. what you get +bottom-up richness +global crowd +diversified crowd +wider range of talent +cost-effective +lots of ideas +rich insight +consumer-brand relationship +peer-rating +buzz
  • 54. what’s missing -it’s many-to-one -not very targeted -it’s bottom-up but still vertical -access to insight and strategy (confidentiality) -collaboration -editing, building on, refining -funneling process -face-to-face -strategic thinking
  • 55. bottom up is not enough “the bottom-up mind will take us much further, but will never take us to the end goal” (kevin kelly) Crowd-sourcing needs to be part of a bigger process
  • 56. let’s take a look at another approach
  • 57. co-creation Is the act of company stakeholders collaborating directly with selected (usually smaller) groups of consumers to work on a specific brief. Is about leveraging consumers’ creativity without preempting the results of the process Can take place on-line in communities or/and offline in workshops
  • 58. 1. Download Offline workshop to draw out and share existing knowledge, drive out gaps, and co create the brief 2. Explore the 5.Advance online community with Offline workshops with client and stimulus to encourage stakeholders to define pipeline, category exploration and priorities and short and long term insight, team bonding, and co-creation work streams. creative stimulation. process 3. Co create 4. Refine Consumers, clients and wider stakeholders brought Best ideas taken back online to further together in an offline distil, evaluate, combine and develop.. workshop using our co Extra validation can be provided by creation process to adding fresh consumers to community generate, define, explore, to get an objective perspective and validate ideas.
  • 59. structure of a co-creation session
  • 60. ideas selection clustering arguing! refining pitching voting
  • 61. what you get +few-to-few-to-one +more targeted +bottom-up and top-down +collaboration, editing, building on +refinement and funneling +online & face-to-face +access to insight and strategy (confidentiality) +strategic thinking +faster process +immersive +robust and tailored concepts
  • 62. what’s missing [compared to crowdsourcing] -smaller crowd -local -less diversification -fewer ideas -more expensive than crowd-sourcing
  • 63. the case for a hybrid model bottom-up + top-down crowds + individuals group thinking + individual thinking
  • 64. the hybrid model consumer crowd-sourcing co-creation immersion listen plan engage measure download workshop
  • 65. bottom-up consumer crowd-sourcing co-creation immersion listen plan engage measure download workshop top down
  • 66. the hybrid model consumer crowd-sourcing co-creation immersion listen plan engage measure download workshop No longer a linear process but a loop
  • 67. the process A.social media immersion B.research community C.crowd-sourcing D.co-creation final concepts output
  • 69. A.social media immersion/2 1. brand social media presence 2. quantitative & qualitative visibility 3. topics and perceptions 4. brand social network 5. brand influencers • identify the issues • identify the co-creators
  • 70. idea generation process B C D Once the platforms for co-creation have been identified we engage our creative communities through a) exploration tasks, b) crowd-sourcing tasks and c) co-creation tasks
  • 71. B. exploration Online community with stimulus to encourage category exploration and insight, team bonding, and creative stimulation. 360° view of users to see how the brand fits in their everyday life. Specific tasks are designed to investigate further the themes emerged in the monitoring stage.
  • 72. C.crowd-sourcing Emerging themes and issues are broken down into smaller creative problem-solving tasks and broadcasted to a targeted group of solvers in the online community in the form of an open call for solutions. The users generate, define, explore and validate ideas and also sort through them, finding the best ones, voting on them, commenting on them to improve and develop them further.
  • 73. C.crowd-sourcing/2 hypothesis ideas validation generation tasks tasks users users response clustering response ranking key insights & ideas
  • 74. D.co-creation The best ideas are selected and then taken to a selected group of users who develop them further with the help of the brand stakeholders, the experts and Face planners and researchers.
  • 75. D.co-creation/2 strongest ideas dev tasks final concepts insights + refined concepts
  • 76. currently being assembled in a factory near you
  • 77.
  • 78. @abc3d facegroup.co.uk francesco@facegroup.co.uk

Editor's Notes

  1. when i go and speak to marketing and brand managers, 70% of the times the conversation ends up with: “you know this is very new, the organization needs to adapt, it takes time...” well the problem is, this is not new and time’s up. the world is different and people are behaving differently so they expect you to do the same, not to come up with excuses for not changing... quick run through as it’s interesting to talk about a number of massive and evident changes/trends the industry is not responding to yet
  2. an evolving consumer has generated the demand for a new type of media education not matched by jobs they can (education) and want to give more than being just passive respondents huge untapped creative potential
  3. beyond consumption and consumerism vs being represented and governed 徹 v er the past fifteen years the rise of the World WideWeb has resulted in remarkable new possibilities and business models reshaping our economy. An entire new generation has come of age with this technology and is committed to using its creativity, collaboration and civic-mindedness to address the challenges facing our country and the world. With the proliferation of issues and not enough resources to address them all, many government leaders recognize the value in public-private partnerships, as well as the opportunities inherent in harnessing a highly motivated and diverse population to address the great challenges facing our nation.There is a new compact on the horizon: government maintains information on a variety of issues and that information should rightly be considered a national asset. Citizens are connected like never-before and have the skill sets and passion to solve problems affecting them locally as well as nationally. Government information and services can be provided to citizens where and when they need it. Citizens will be empowered to become leaders, with government, to spark the innovation that will result in an improved approach to governance. This has never before been possible, and we now have the chance to make this compact a reality. �
  4. James Murdoch in his Marketing Society Annual Lecture said ‘Ubiquitous connectivity means fundamentally that the individual becomes the agent of everything...we’ve learnt through experience what difference the new empowered world means for our relationship with customers. This is not a question of scale. It is a different way of existing’. The Internet allows people to freely associate, form groups and publish on a scale never imagined before. Individuals and groups have the power to get their ideas across at a level once enjoyed only by large organizations, corporations and governments. The price of knowledge is falling to zero. Anything from powerful server computer software to how to become a six-sigma black belt can be found on the Internet. A child in India can monitor classes at MIT for free[x]. The quality of this information is getting better all the time.  These three factors contribute to a new economy that some companies are starting to harness. Welcome to the post-consumer era where we all pitch in to build the products & services we use:  50% of all web sites are brought to you by open source software, built and maintained by volunteers[xi].Google, the world 痴 most popular search engine and an economy unto itself, relies primarily on the recommendations of web page authors to drive its search engine[xii].A 2006 Forrester Research study shows almost 40% of Gen Y consumers research products online before making an offline purchase[xiii]. Conversely, the influence of advertising is falling at a similar rate.IBM now makes twice as much money servicing its Linux open source software customers than it does selling intellectual property and patents ($2 billion in 2003)[xiv].BestBuy allows its employees to place bets on which products will sell and which ones won 稚 [ xv]. Among all BestBuy employees, the person who consistently outperforms all other employees in this most critical task is the CEO 痴 secretary. Why? (they studied this) Because she types all the meeting minutes for important meetings. No one else in the company has such wide exposure to what 痴 going on.
  5. empowered consumers ingest and remix everything, appropriation and reshaping in own terms fosters collaboration, creativity, innovation and circulation vs closeness, control, Mark Earls author of Herd, says that it is no longer about what your brand does to the consumer but what consumers are doing to and with your brand.
  6. top-down messages are seen as unreliable by default vs advertising as provides of role models and advice less effective mad men image: where advertising lies or 60’ad campaign image Consumers have replaced trust in advertising with trust in individuals: in particular, friends, family, and colleagues. Turning to communities and away from mass media, consumers are increasingly making traditional advertising more irrelevant. They have learned to block the ads they don 稚 want, and gate-keeping is becoming more sophisticated and widespread: according to Forrester Research DVR ownership in North America, which features ad-skipping, will grow from 19% of households in 2006 to 55% in 2011. More than half of UK consumers using the Internet at home utilize spam and popup blockers to filter unwanted messages from their online experiences, and countries like the Netherlands, France, and Germany are not far behind.
  7. the ad system built on scarcity of channels. now not only trust in ad has fallen but also its structural capacity of generating influence (reach) Different ways of existing means there is more fragmentation: which in turn is driving more complexity. The number of media channels available to marketers, agencies, and consumers has exploded. Proliferation of choice offers marketers new opportunities, such as social networks, mobile, and branded entertainment. Social media, in which consumers become publishers and media outlets drives media buyers crazy; there are more than 59 million videos in YouTube today, and they can 稚 cut deals with every blogger.
  8. vs one size fits all personalization and diversification led to fragmentation and niche culture, niche culture requires tailored approach niche communities map image
  9. personalization, diversification means also that system have to be flexible and adaptive to incorporate the users input, that’s why they stay in beta vs monolitic brands that’s why tv series had a great success on the web, the series mechanics is closer to the web than the film mechanics. lost is closer to twitter than ‘pride and prejudice’ is No one knows what the world will look like in 10 years all we can be certain about is that it will be very different from today. We are only just beginning to understand the impact that social media will have on our industry. For this reason successful companies will need to adopt a culture of innovation that will enable them to quickly develop and trial products and new business models and see what works. You should identify those members of your team that are future looking and create work streams and give them clear KPIs that focus on innovation for the agency.
  10. but fragmentation also mean that new and only possible center point is now “me” The world is built around me and i’m in control of it. I want to be able to pull and not to be pushed, unless i decide what should be pushed at me almost all consumers own a PC and mobile phone, and they spend almost half of their media time with interactive channels. Use of RSS and podcasts has increased to 10% and 14%, respectively, from virtually nothing in 2003.
  11. vs asynchronous distance getting information that relevant to who I am, where I am and what I’m up to sharing information with the right people, at the right time, in the right way
  12. extended networks and immediacy generate the need for an ambient model this ambient model is reshaping not only the way we relate to our friends and connections but to the media, the brands and the content we interact with online vs campaigning, on/off relationships based on the tv programming paradigm Consumers want to be more involved with the brands and products they consume: this applies also to the way they are communicated to them through advertising. Doritos is the most famous example in the UK whereby consumers were invited via a competition to create the next TV campaign http://ow.ly/lntB. More recently Unilever 痴 Peperami have dropped Lowe to Crowdsource their next ad campaign with consumers at http://ow.ly/lmRh . Noam Buchalter marketing manager at Peperami says: 展 e believe Peperami is a brand that deserves radical creative solutions and are confident taking our brief out to thousands rather than a small team of 田 r eatives � will provide us with the best possible idea and take our advertising to the next level. �
  13. pursuits that are disconnected from the practical concerns of everyday life
  14. creatives know better than consumers
  15. the main challenge we face in the industry is letting consumers voice their opinion and having this opinion taken into account in the creative process
  16. responds to evolved consumer consumers respond to ideas generated by someone else. brought in only after most of the process has been completed img: focus group
  17. on/off relationships point in response to continuous relationships
  18. integrated or 360 is still an excuse to sell campaigns ideas as brand ideas so that they can produce a TV commercial and shoe horn other channels in afterwards.
  19. panopticon image Mark Earls author of Herd, says that it is no longer about what your brand does to the consumer but what consumers are doing to and with your brand.
  20. is social media: research planning brand innovation customer care...
  21. if it doesn’t come from us we are never going to use it and quote the source. we’d rather not use it at all or reinvent it exactly the opposite of the web culture, all built around the idea of sharing and efficiency: no need to recreate if it’s there - creative commons Not Invented Here ( NIH ) is a term used to describe persistent social , corporate or institutional culture that avoids using or buying already existing products, research or knowledge because of its different origins. It is normally used in a pejorative sense.As a social phenomenon, "Not Invented Here" syndrome is manifested as an unwillingness to adopt an idea or product because it originates from another culture, a form of nationalism . which also means reinventing the wheel
  22. IMG Thai Pic
  23. -social media makes this arrangement not possible any longer because has made consumers visible img: matchless suite
  24. -agencies as gatekeepers between brands and consumers -agencies are keeping brands hostage and brands are happy to be hostages as they both enjoy the comfort zone and this unity helps them keeping consumers at a distance. -social media makes this arrangement not possible any longer because has made the consumers visible and it’s not a question of scale, but a different way of existing
  25. cartel of publishers, producers, media (tv and radio) youths and rock and rock n roll are about to come
  26. - social media as the platform where all media converge and the glue between brand and consumers: 1) bring insights out, 2) takes brand experiences in, 3) test brand experiences before sending them out to the other channels, 4) is the place where all conversation happen around the messages in all the other channels a place for INSIGHTS, IDEA GENERATION, TESTING & VALIDATION, DISTRIBUTION, WORD OF MOUTH & ADVOCACY, PROMOTION
  27. img first slide intro to qualitative research
  28. getting and staying close to consumers rather than observing them adding anthropology, pop culture, consumerism, sociology, localization and influence dynamics. ethnographic approach
  29. it’s about tapping into the richest insight field we ever had social media immersion, insights and ideas come from everywhere, 24/7: turning quantity into quality, pattern recognition The arrival of research 3.0: new social media tools and web 2.0 are helping brands to research consumers in more exciting and different ways through mass collaboration and intimate co-creation. Combined with new ways of accumulating robust qualitative data which we can make sense of from the web, then research has an exciting future ahead of it. It will herald a new era � Research 3.0.
  30. Consumers will be treated in a fundamentally different way : They will be given more responsibility and will be more involved throughout the brand marketing process. Co-creating with consumers as direct and active equals to deliver a range of marketing outputs will be part of its core philosophy.
  31. it’s about using the web as the largest creative department creative agencies without creatives
  32. a progressive story not quarterly campaigns New social media tools will help brands to be on 24/7: this is part of what we call at Face 鍍 h e socialisation of brands � where campaign and channel marketing gives way to 田 o ntinuous brand engagement marketing � . The environment the brand lives and breathes in is always on and is always changing so brands need to be listening to and observing their consumers not just in communities but also on the web as well as involving them on a continuous basis in everything they do.
  33. this is what happens to brands trying to push their messages into the communities without being part of those communities Consumer communities will reign: The focus on the 30 second TV spot will give way to the content and conversations that are being generated by consumers and between consumers around the brand. This will in turn produce different segmentation models where brands see consumers not just as potential customers who want to buy something from them but as people who want to have a relationship with them.
  34. brand story, not message placement Centered on the web, yet branching out over mobile, mail, flash mobs, scavenger hunts, casual games, user generated content, collaborative narratives, streaming video and moreOver 10M unique participants in 75 countries made 展 h y So Serious? � a new benchmark for integrated campaigns. The Dark Knight was the most successful movie of 2008 and 2nd highest grossing film of all time.
  35. STOP PUTTING THE EXACT SAME STORY EVERYWHERE. PEOPLE LIKE STORIES WITH DEPTH AND COMPLEXITY. so you need 1000 heads to generate a 1000 messages: crowdsourcing, co-creation, word of mouth
  36. brands, like participative web apps, should be made of building block in order to be able to respond quickly, preserve integrity and coherence but being tailored vs monolithic branding. agility flexibility, iteration ▪ Individuals and interactions over processes and tools ▪ Working software over comprehensive documentation ▪ Customer collaboration over contract negotiation ▪ Responding to change over following a plan ▪ Customer satisfaction by rapid, continuous delivery of useful software ▪ Working software is delivered frequently (weeks rather than months) ▪ Working software is the principal measure of progress ▪ Even late changes in requirements are welcomed (this does not mean code & run. Instead removing an existing feature or moving a deadline forward to accommodate late/unplanned feature requests [ not in citation given ] ) ▪ Close, daily cooperation between business people and developers ▪ Face-to-face conversation is the best form of communication (Co-location) ▪ Projects are built around motivated individuals, who should be trusted ▪ Continuous attention to technical excellence and good design ▪ Simplicity ▪ Self-organizing teams ▪ Regular adaptation to changing circumstances the software industry was the first one to react to these changes. they responded creating a new process for designing software called agile development.At the end of the day softwares are brands, and the principles behind agile development are perfectly right for what brand need to stay afloat in a conversational media environment: agile branding.agile developementno specs movement
  37. all this means going from this model, to this...
  38. reversing the traditional model - consumers are at the core, not brands - social media, not agencies, is the gatekeeper between consumers and brands - agencies become communities of consumers
  39. Fast Company has even predicted "Ad agency executive" to be among six jobs that won't exist in 2016
  40. good example: famous brand dumping its advertising agency to go pure crowd-sourcing
  41. some of these statements is true, some isn’t but the main point is that bottom up is not enough
  42. Crowdsourcing is the act of a company taking a function once performed by employees and outsourcing it to a large community of people in the form of an open brief. This is primarily undertaken by individuals on-line who compete against each, with the winning idea being voted for by the community or by the company (more like a competition).
  43. -It is cost effective as companies pay by results -The company can tap a wider range of talent than might be present in its own organization -By listening to the crowd, companies gain consumer insight -The community may feel a stronger relationship with the company which is the result of an earned sense of ownership through contribution & collaboration
  44. what works is an hybrid model that includes individual thinking and group brainstorming
  45. So we add design and top down control to get where we want to go.
The systems we keep will be hybrid creations. They will have a strong rootstock of peer-to-peer generation, grafted below highly refined strains of controlling functions.  Sturdy, robust foundations of user-made content and crowd-sourced innovation will feed very small slivers of leadership agility. Pure plays of 100% smart mobs or 100% smart elites will be rare.
  46. This can take place on-line in communities or offline in workshops. The aim of co-creation is to develop ideas together with consumers that meet their needs and fulfill business requirements of the company.
  47. Identify your 1% 痴 & stakeholder team
 Once the brief for co-creation is agreed you should start by identifying the top 1% of consumers (we call them adfluentials ) that have the brand affinity, mindset and skills to co-create with you and your brand. Also look at your stakeholder team and invite a select number of people who represent key functions within the business and most importantly have good collaboration and coaching skills. Experience Design and Brand Engagement 
 To enable your brand to get the most out of this direct interaction with your consumers, you will need to design an experience that engages consumers, brand experts and stakeholders alike . So firstly it is crucial to find the right facilitator who has the energy, charisma and skills to galvanise and motivate the team. Secondly think about the setting for the project this needs to be an environment that will inspire creativity so make it fun and comfortable. Exercises to Stimulate & Trigger insights
 Once you begin to co-create, you need to ensure that consumers are treated as active equals in the project so this starts by giving them ownership over the brief - it is crucial that they explore and understand the brief for themselves avoid long ppt briefs from the client at all costs. Exercises should then be designed that enable consumers to play with the brand and product and show you how they think, feel and experience it in order to discover trends and trigger valuable consumer insights. Team playing and Idea Generation
 Once you have started to identify and group key insight consumers, stakeholders and experts then come together in smaller teams to generate ideas . Stakeholders and experts play a crucial role here in mentoring the teams to develop ideas that are both disruptive and robust . Again it is important to enable consumers to express ideas in a variety of ways including improvisational plays, illustrations and presentations . Selection and Refinement
 A fundamental element of co-creation is that consumers along with stakeholders are given an opportunity to feedback during the creative process and are asked to make decisions at key stages of the project about which ideas are selected and refined . This feedback is invaluable as it gives a very quick and usually accurate sense of which ideas have legs and which ones don 稚 . Pitch and Final Cut
 Following rounds of idea generation, selection and refinement you will have developed a number of very robust ideas. At this point consumers should be given the opportunity to pitch the fully developed ideas back to the final decision making stakeholder team who will ultimately take the commercial decision on what and how to take forward the ideas.
  48. not just voting on things, but clustering ideas, arguing, refining, pitching, voting
  49. -Produces more robust products and ideas that consumers want to buy and companies can produce -Faster way of generating new & disruptive ideas and solving problems -Immerses companies in the lives, aspirations and needs of their consumers -Builds strong and lasting relationships between companies and consumers
  50. you need to bring top-down thinking as well, but still keeping consumers at the core of what you do. and this is what co-creation is about top down thinking, research, consumer at the center, engage the crowds
  51. a mix of old and new model, with social media at its core now explain how to use co-creation and crowdsourcing, when, with what results
  52. to understand who you should crowd-source an co-create with to understand what you should crowdsource about Crowdsourcing is built on the scientific premise that the most consistently accurate answers come from a crowd diverse enough to go at a question from different angles without the inherent bias of like-thinking people. This smart crowd outcome is referred to as 田 o llective intelligence. � To achieve it, the crowd needs to be qualified. To solve a pharmaceutical problem, for example, you don 稚 necessarily need working scientists, but people with at least hobbyist knowledge in biochemistry. The basic rule of thumb is the crowd members should at least be somewhat knowledgeable about the topic of the call. What is the minimum membership for a crowd to deliver true intelligence? The jury is still out. Crowdsourcing guru Jeff Howe suggests 5000 people. Some say it could be fewer.
  53. understand where Carphone Warehouse fits in the daily lives of their target audience an online community of the target audience to simulate idea generation about action that the brand could take in the social media space bring together selected consumers, brand stakeholders and Face planners/researchers to select the most relevant ideas, refine them and shape the brief for Carphone Warehouse in the social media space