2. BMS Contact Centre is the complex of the hardware and software algorithms supposed for the users’ applications filling (received by phone or by other means of communication), their routing, task solution controlling and rendering the result information to the user.
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5. BMS Contact Centre Advantages: Unified point for customers requests receipt Control of the process and efficiency of each request processing Unified requests archive with requests’ histories Improvement of the service quality and communications with existing customers. Quality control and tasks execution timeliness Analysis of the company (organization) contact centre activity Adjustment of clients cooperation strategies Full analytical view of the performance of the company at any geographical section
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7. As the result of BMS Contact Centre implementation into his work Customer will receive: Increase of clients inflow and completed orders Control of applications flows and their processing Improvement of customer service quality Time saving while the orders processing 03110, Kyiv , Klymenko Str. , 23 А, Cell . +38(044)273-2782, 273-2733 4office@bms-soft.com.ua, www.bms-soft.com.ua
