Cavender Auto installed Bloxx Web filtering to address bandwidth issues and non-work related internet use caused by their previous solution's inability to create customized filtering policies for different user groups. Bloxx allowed Cavender to create department-specific and role-based policies to significantly reduce non-business use and increase staff productivity while improving bandwidth availability. Bloxx also provided comprehensive reporting that increased Cavender's awareness of internet usage and helped ensure network and user protection.

1. C A S E STUDY: WEB FILTER
Bloxx Web Filtering Increases
Staff Productivity and Improves
Bandwidth Utilization at Cavender
Auto
“We now have all the features and capabilities that meet our diverse Web filtering require-
ments. We have significantly decreased non-work-related Internet use, increased staff pro-
ductivity, improved our bandwidth availability and raised our awareness of Internet use at
the company and the requirements of our users who need Internet access to carry out the
business of the company.”
Jared Hardin, Director of Technology and Marketing, Cavender Automotive Group
BACKGROUND The company focuses on delivering exceptional
customer service, striving to exceed the
The Cavender family has been selling and servicing
expectations of every person who walks into one of
cars and trucks in San Antonio and South Texas
its dealerships – in every way and at every level.
for over 70 years. Today the Cavender name is
associated with seven separate dealership facilities
selling Audi, Buick, Cadillac, Chevrolet, GMC, THE CHALLENGE
Land Rover, Scion, and Toyota brands. Cavender Auto was using Sonicwall for Web
The slogan “Where the name Cavender is on the content filtering but suffered from the product’s
door, there is a Cavender on the floor” certainly inability to tailor individual policies for specific
applies today. Each Cavender family member acts groups of users. This meant that the company
as not only the dealer, but general manager as well. provided one filtering policy for all staff allowing
fairly open access to the Internet.
PA GE 1

2. C LIENT: Jared Hardin, Director of Technology and Marketing “We are now able to fully audit Web usage at the
at Cavender Automotive Group explains, “We could company and can look at bandwidth utilization, file
Cavender Auto
only filter to the needs of those users who required types being downloaded and URLs being accessed
MODEL: the most comprehensive access to the Internet. to name a few. Audio streaming is completely
100W This created a situation where there was a serious eliminated as well as non-business-related video
degradation of our Internet connection, largely streaming for those users who do not require access
SE C TOR: due to bandwidth being used for non-work-related as part of their job function. This allows us to better
Private surfing, which significantly impacted our ability to manage our bandwidth, increase availability and
do business.” significantly increase Internet performance for
K EY BENEFITS: business critical applications.”
IT management
THE SOLUTION The company has found staff productivity has also
time significantly
reduced
In April 2010, the company installed a Bloxx 100W been increased with Bloxx Web filtering.
Flexible AUPs Web Filter, powered by its patent-pending Tru-View “We believe that staff productivity has increased as the
enforced and
Technology real-time categorization engine, to average time spent by staff utilizing business-related
reported on
deliver, monitor and manage superior Internet access applications and Websites has increased significantly
Staff productivity
to its 400 employees across its four locations. since we implemented Bloxx Web filtering to monitor
increased
“We purchased and installed the Bloxx Web our Internet access,” adds Hardin.
Bandwidth
utilization filtering appliance about 18 months ago. We The IT team’s job has been made simpler with Bloxx
optimised have significantly increased our awareness and Web filtering.
understanding of Internet use at the company and
the requirements of our users who need Internet Hardin comments, “We found the installation of the
access to carry out the business of the company,” adds Bloxx Web Filter to be straightforward and the Bloxx
Hardin. “We have significantly decreased non-work- support engineers are knowledgeable, friendly and
related Internet use, increased staff productivity, and competent. Any issues we have encountered have
improved our bandwidth availability. been resolved quickly and to our high standards.
Our Bloxx Web Filter is easy to administer and has
freed up my time so that I can focus on other more
THE RESULTS important IT tasks. We can see at a glance what our
Bloxx Web filtering has delivered functionality that Internet usage is and take appropriate action if our
enables the company to control, manage and report bandwidth is being squeezed.”
on the increasing amount of Web access made by its “Thanks to our Bloxx Web Filter we now have all the
staff. features and capabilities that meet our diverse Web
The company enforces Internet Usage Policies and filtering requirements. Our previous solution left us
uses the Bloxx Web Reporting application to create trying to modify our requirements to fit the solution’s
compliance reports and quickly take any necessary limitations. We are now delivering the much needed
action. monitoring power and reporting features to help us
protect our Internet users and network,” concludes
Hardin explains, “With Bloxx Web filtering we Hardin.
have created filtering policies for each department
and also each role, tracking and monitoring all the
computers in our dealerships. We have significantly About Bloxx
reduced the amount of non-business-related Internet Bloxx, the innovator in Web and Email filtering, supplies
access and with the Bloxx Web reporting application appliance-based filtering powered by the revolutionary
Tru-View Technology to private and public organisations.
we have improved awareness of Internet use and can
better assess our company’s Internet requirements. To find out more about Bloxx web and email filtering call
We access the reports and logs every two weeks and us on 617 924 1500, email info@bloxx.com or visit
www.bloxx.com/demo to book an online demonstration.
can run ad-hoc reports to quickly address, down to
the specific machine, any browsing behavior that is
affecting the performance of our Internet connection
or impacting staff productivity, and can address other
specific concerns.”
LU 14 11 11 For further information please call Bloxx on 617 924 1500 or email info@bloxx.com PA GE 2