SlideShare a Scribd company logo
DOPE your Business – ECM meets DOM
Added value through interconnection of input, archive and output
                  Uwe Seltmann, icon Systemhaus GmbH, Stuttgart

                                                Hannover, 9.3.2012
Until today – sharp distinction and strict separation of the various disciplines

   Input
           Scanning, recognition, classification, reading of values, triggering of case-processes
           increasingly in parallel with electronic input channels

   Archiving of incoming documents
           Classic concept of „filing“, usually contract-based
           The people responsible often have a kind of guardian of the Holy grail mentality
           Access privileges are of utmost importance

   Workflow/Case Management/Business-Applications

   Document generation and post processing
           Batch, on demand or interactive

   Several different output channels and output archives

                                                                                                     2
Integration of workflow / BPM / case management with document
generation: very important, is already lived today
   For example.: use of intermediate storage-functionality of modern output systems

   Typical example of an application scenario
        9am: customer contact (e.g. by telefon) leads to a new output document in the output pool via business
         application, possibly with interactive modifications made by the person in charge
        10:30am: customer is calling again and is requesting a change in the case
        10:35am: business application retrieves the document that has been created in the morning and
         generates a modified document which will be sent via email by the person in charge in parallel as ad-hoc
         confirmation to the customer
        5:30pm: documents in the output pool are produced physically and dispatched

   Which integration is required just to do that?
        Call interface BPM  document generation with check-back interface (handover document key)
        buffering of finished documents in a still editable format (PDF, AFP etc. would be too inflexible already)
        Call interface BPM  document pool
        email-interface in document generation system
                                                                                                                      3
Integration of workflow / BPM / case management with document
generation: very important, is already lived today
   Industrial insurances are highly complex and manifold so that not all facts of the case and
    insured risks can be maintained in the business system containing the insurance contract

   As a makeshift: the facts and risks are verbal described in the contract document.
     the contract document contains technical characteristics which are nowhere else stored
     the contract document has to remain reusable and changeable even after a very long time
     there has to be a permanent technical link between business system and document

   Which integration is required to do that?
        Call interface BPM  document generation with check-back interface (handover document key)
        Long-term storage of finished documents in continuing editable format (not PDF, AFP or the like)
        Call interface BPM  document pool
        When searching the archive it should be possible to search the document pool containing the contract
         documents as well



                                                                                                                4
As long as the integration is so narrow, there are many different scenarios,
but unfortunately not quite so optimal
   Customer is calling, however the person in charge has only access to the case or contract of
    the customer he/she is dealing with at the very moment
        To give away cross selling potential
        Suboptimal service provided to the customer
        Usually the customer has an idea which contracts and cases he has with the company and is wondering
         that the person in charge quite often does not have the same state of knowledge. On the other hand the
         person in charge is unhappy that he/she must deal with the customer without full knowledge.

   Solution: search engine with simultaneous access to all data sources companywide
        Traditional archives
        Incoming mail when work in progress
        email-incoming mail ( increasing social media input)
        Server directories and application databases
        Often forgotten, but helpful (see previous slide): output pool of the text processing system and OMS


                                                                                                                5
…and another often troublesome scenario…

   Person in charge would like to submit an already archived document to the customer
        Almost everywhere-even today-a paper based process, cause DOM does not have access to archives
        Person in charge converts into a „one-man-enveloping-machine“
        Maximum punishment: customer wants the letter together with the copy of the archive by email
         (…should not cause a problem since you have everything stored electronically anyway, don‘t you ???)

   Solution: all systems creating documents have to have companywide access to all data
    sources and they must be capable to generate the documents as attachment in a suitable
    format
        For interactive document creation processes (incl. mark-ups etc. by the person in charge)
        For automated document creation processes
        Drawbacks:
              Dual-archiving
              Divergence of rights in input/output-archive lead to violation of data protection
              Both can be resolved if attachment will be replaced by index sheet in the output archive
                                                                                                               6
Conclusion

   Further thought will most likely bring additional scenarios to light, which may be desirable but
    not practicable

   ECM and document output have to become tightly coupled

   Standards can help, e.g.
        Data communication with XML and service orientation
        Generally available page formats such as: PNG, PDF, TIFF, JPEG

   However: the interoperability can only be successful if both ECM and output vendor are
    working closely together !




                                                                                                       7
Many thanks!




               8

More Related Content

What's hot

Cloud desktop for byod
Cloud desktop for byodCloud desktop for byod
Cloud desktop for byod
Droidcon Berlin
 
Gabriel consulting whitepaper on enterprise IT for SMB
Gabriel consulting whitepaper on enterprise IT  for SMBGabriel consulting whitepaper on enterprise IT  for SMB
Gabriel consulting whitepaper on enterprise IT for SMB
Jyothi Satyanathan
 
CHiWAO_for_All.compressed
CHiWAO_for_All.compressedCHiWAO_for_All.compressed
CHiWAO_for_All.compressed
Gennady Klemeshev
 
Energizing IBM Notes Domino Enterprises: Social, Mobile, Cloud and Mail Next
Energizing IBM Notes Domino Enterprises: Social, Mobile, Cloud and Mail NextEnergizing IBM Notes Domino Enterprises: Social, Mobile, Cloud and Mail Next
Energizing IBM Notes Domino Enterprises: Social, Mobile, Cloud and Mail Next
Luis Guirigay
 
Presentation about Lotus Notes 8 functionality
Presentation about Lotus Notes 8 functionalityPresentation about Lotus Notes 8 functionality
Presentation about Lotus Notes 8 functionality
dominion
 
What is new in IBM Connections 5.5 and IBM Docs 2.0
What is new in IBM Connections 5.5 and IBM Docs 2.0What is new in IBM Connections 5.5 and IBM Docs 2.0
What is new in IBM Connections 5.5 and IBM Docs 2.0
Luis Benitez
 
Week 4
Week 4Week 4
Week 4
adrenal
 
Document Archiving with OM Plus
Document Archiving with OM PlusDocument Archiving with OM Plus
Document Archiving with OM Plus
Plus Technologies
 
cognitive_computing_messages_0601515
cognitive_computing_messages_0601515cognitive_computing_messages_0601515
cognitive_computing_messages_0601515
Barbara Neumann
 
Connect2013: BP306 Connecting the Dots between IBM Domino, Notes 9 and IBM Co...
Connect2013: BP306 Connecting the Dots between IBM Domino, Notes 9 and IBM Co...Connect2013: BP306 Connecting the Dots between IBM Domino, Notes 9 and IBM Co...
Connect2013: BP306 Connecting the Dots between IBM Domino, Notes 9 and IBM Co...
Franziska Tanner
 
Topic no. 8 unified communication
Topic no. 8 unified communicationTopic no. 8 unified communication
Topic no. 8 unified communication
japsabs
 
Webinar: Migration from IBM Domino to IBM Verse
Webinar: Migration from IBM Domino to IBM VerseWebinar: Migration from IBM Domino to IBM Verse
Webinar: Migration from IBM Domino to IBM Verse
MOVE4IDEAS
 
Business information systems
Business information systemsBusiness information systems
Business information systems
smumbahelp
 

What's hot (13)

Cloud desktop for byod
Cloud desktop for byodCloud desktop for byod
Cloud desktop for byod
 
Gabriel consulting whitepaper on enterprise IT for SMB
Gabriel consulting whitepaper on enterprise IT  for SMBGabriel consulting whitepaper on enterprise IT  for SMB
Gabriel consulting whitepaper on enterprise IT for SMB
 
CHiWAO_for_All.compressed
CHiWAO_for_All.compressedCHiWAO_for_All.compressed
CHiWAO_for_All.compressed
 
Energizing IBM Notes Domino Enterprises: Social, Mobile, Cloud and Mail Next
Energizing IBM Notes Domino Enterprises: Social, Mobile, Cloud and Mail NextEnergizing IBM Notes Domino Enterprises: Social, Mobile, Cloud and Mail Next
Energizing IBM Notes Domino Enterprises: Social, Mobile, Cloud and Mail Next
 
Presentation about Lotus Notes 8 functionality
Presentation about Lotus Notes 8 functionalityPresentation about Lotus Notes 8 functionality
Presentation about Lotus Notes 8 functionality
 
What is new in IBM Connections 5.5 and IBM Docs 2.0
What is new in IBM Connections 5.5 and IBM Docs 2.0What is new in IBM Connections 5.5 and IBM Docs 2.0
What is new in IBM Connections 5.5 and IBM Docs 2.0
 
Week 4
Week 4Week 4
Week 4
 
Document Archiving with OM Plus
Document Archiving with OM PlusDocument Archiving with OM Plus
Document Archiving with OM Plus
 
cognitive_computing_messages_0601515
cognitive_computing_messages_0601515cognitive_computing_messages_0601515
cognitive_computing_messages_0601515
 
Connect2013: BP306 Connecting the Dots between IBM Domino, Notes 9 and IBM Co...
Connect2013: BP306 Connecting the Dots between IBM Domino, Notes 9 and IBM Co...Connect2013: BP306 Connecting the Dots between IBM Domino, Notes 9 and IBM Co...
Connect2013: BP306 Connecting the Dots between IBM Domino, Notes 9 and IBM Co...
 
Topic no. 8 unified communication
Topic no. 8 unified communicationTopic no. 8 unified communication
Topic no. 8 unified communication
 
Webinar: Migration from IBM Domino to IBM Verse
Webinar: Migration from IBM Domino to IBM VerseWebinar: Migration from IBM Domino to IBM Verse
Webinar: Migration from IBM Domino to IBM Verse
 
Business information systems
Business information systemsBusiness information systems
Business information systems
 

Viewers also liked

Colegio nacional nicolas esguerra
Colegio nacional nicolas esguerraColegio nacional nicolas esguerra
Colegio nacional nicolas esguerra
Daniel Insuasty
 
2016.7 l turchin_resume
2016.7 l turchin_resume2016.7 l turchin_resume
2016.7 l turchin_resume
lturchin1
 
pat
patpat
Embrace fashion show
Embrace fashion showEmbrace fashion show
Embrace fashion show
VStylist
 
Creative Writing at the Museum of London
Creative Writing at the Museum of LondonCreative Writing at the Museum of London
Creative Writing at the Museum of London
wealondon
 
EDUC1751 ASSIGNMENT 1: Wikispaces in the Classroom
EDUC1751 ASSIGNMENT 1: Wikispaces in the ClassroomEDUC1751 ASSIGNMENT 1: Wikispaces in the Classroom
EDUC1751 ASSIGNMENT 1: Wikispaces in the Classroom
ZiggyStardust12
 
Bata Home
Bata HomeBata Home
Bata Home
Frankie Mwendah
 
Asain 5381123295 d5
Asain 5381123295 d5Asain 5381123295 d5
Asain 5381123295 d5
Bansomdej
 
Bata home online shopping procedure
Bata home online shopping procedureBata home online shopping procedure
Bata home online shopping procedure
Frankie Mwendah
 
Bata kenya batahome_buyonline _1
Bata kenya batahome_buyonline _1Bata kenya batahome_buyonline _1
Bata kenya batahome_buyonline _1
Frankie Mwendah
 
Antiagregan ve trombolitikler son hanife
Antiagregan ve trombolitikler son hanifeAntiagregan ve trombolitikler son hanife
Antiagregan ve trombolitikler son hanifeturkann
 
Pokemon flora sky guide 2
Pokemon flora sky guide 2Pokemon flora sky guide 2
Pokemon flora sky guide 2
Herman Muhally
 
เฉลยข้อสอบ
เฉลยข้อสอบเฉลยข้อสอบ
เฉลยข้อสอบNoon Pattira
 
โครงงานคอม1
โครงงานคอม1โครงงานคอม1
โครงงานคอม1Noon Pattira
 
ใบงานที่ 6
ใบงานที่ 6ใบงานที่ 6
ใบงานที่ 6Noon Pattira
 
Zeekrewards
ZeekrewardsZeekrewards
Zeekrewards
baczkur
 

Viewers also liked (17)

Colegio nacional nicolas esguerra
Colegio nacional nicolas esguerraColegio nacional nicolas esguerra
Colegio nacional nicolas esguerra
 
2016.7 l turchin_resume
2016.7 l turchin_resume2016.7 l turchin_resume
2016.7 l turchin_resume
 
pat
patpat
pat
 
Embrace fashion show
Embrace fashion showEmbrace fashion show
Embrace fashion show
 
Creative Writing at the Museum of London
Creative Writing at the Museum of LondonCreative Writing at the Museum of London
Creative Writing at the Museum of London
 
EDUC1751 ASSIGNMENT 1: Wikispaces in the Classroom
EDUC1751 ASSIGNMENT 1: Wikispaces in the ClassroomEDUC1751 ASSIGNMENT 1: Wikispaces in the Classroom
EDUC1751 ASSIGNMENT 1: Wikispaces in the Classroom
 
Bata Home
Bata HomeBata Home
Bata Home
 
Asain 5381123295 d5
Asain 5381123295 d5Asain 5381123295 d5
Asain 5381123295 d5
 
Bata home online shopping procedure
Bata home online shopping procedureBata home online shopping procedure
Bata home online shopping procedure
 
Bata kenya batahome_buyonline _1
Bata kenya batahome_buyonline _1Bata kenya batahome_buyonline _1
Bata kenya batahome_buyonline _1
 
Antiagregan ve trombolitikler son hanife
Antiagregan ve trombolitikler son hanifeAntiagregan ve trombolitikler son hanife
Antiagregan ve trombolitikler son hanife
 
Pokemon flora sky guide 2
Pokemon flora sky guide 2Pokemon flora sky guide 2
Pokemon flora sky guide 2
 
เฉลยข้อสอบ
เฉลยข้อสอบเฉลยข้อสอบ
เฉลยข้อสอบ
 
Presentatie1
Presentatie1Presentatie1
Presentatie1
 
โครงงานคอม1
โครงงานคอม1โครงงานคอม1
โครงงานคอม1
 
ใบงานที่ 6
ใบงานที่ 6ใบงานที่ 6
ใบงานที่ 6
 
Zeekrewards
ZeekrewardsZeekrewards
Zeekrewards
 

Similar to Bitkom cebit dope your business en

Effective and efficient distributed, web based document capture architecture
Effective and efficient distributed, web based document capture architectureEffective and efficient distributed, web based document capture architecture
Effective and efficient distributed, web based document capture architecture
CAPSYS Technologies
 
Document Mall Customer Presentation
Document Mall Customer PresentationDocument Mall Customer Presentation
Document Mall Customer Presentation
kellydday
 
Selecting the Right Document Management Collaboration Solution: The Power of ...
Selecting the Right Document Management Collaboration Solution: The Power of ...Selecting the Right Document Management Collaboration Solution: The Power of ...
Selecting the Right Document Management Collaboration Solution: The Power of ...
Porter-Roth Associates
 
Hp trim vs objective
Hp trim vs objectiveHp trim vs objective
Hp trim vs objective
traciep
 
CaelumOne Based Enterprise Content Management Solution
CaelumOne Based Enterprise Content Management SolutionCaelumOne Based Enterprise Content Management Solution
CaelumOne Based Enterprise Content Management Solution
TimMagill
 
Technology in Law Practice
Technology in Law PracticeTechnology in Law Practice
Technology in Law Practice
Stephanie Kimbro Dolin
 
Email Management & E-forms
Email Management & E-formsEmail Management & E-forms
Email Management & E-forms
Carol Hagen
 
Three SOA Case Studies
Three SOA Case StudiesThree SOA Case Studies
Three SOA Case Studies
Paul Fremantle
 
Lotus Notes Presentation - Please loo into it!!
Lotus Notes Presentation - Please loo into it!!Lotus Notes Presentation - Please loo into it!!
Lotus Notes Presentation - Please loo into it!!
projjal ghosh
 
191
191191
Inside Papyrus Webrepository - Technology Innovation Brochure by ISIS Papyrus...
Inside Papyrus Webrepository - Technology Innovation Brochure by ISIS Papyrus...Inside Papyrus Webrepository - Technology Innovation Brochure by ISIS Papyrus...
Inside Papyrus Webrepository - Technology Innovation Brochure by ISIS Papyrus...
ISIS Papyrus Software
 
Creating a cost conscious document capture strategy
Creating a cost conscious document capture strategyCreating a cost conscious document capture strategy
Creating a cost conscious document capture strategy
CAPSYS Technologies
 
Alfresco Workdesk Stockholm Meetup
Alfresco Workdesk Stockholm MeetupAlfresco Workdesk Stockholm Meetup
Alfresco Workdesk Stockholm Meetup
Alfresco Software
 
KM 4.0 - Lessons learned from IT trends
KM 4.0 - Lessons learned from IT trendsKM 4.0 - Lessons learned from IT trends
KM 4.0 - Lessons learned from IT trends
rene_peinl
 
Google File System
Google File SystemGoogle File System
Google File System
vivatechijri
 
Cloud Computing 2011
Cloud Computing 2011Cloud Computing 2011
Cloud Computing 2011
markseverance
 
Ecommerce(3)
Ecommerce(3)Ecommerce(3)
Ecommerce(3)
ecommerce
 
Letter Gen White Paper
Letter Gen   White PaperLetter Gen   White Paper
Letter Gen White Paper
LeenVerleyen
 
Clear cut differences between enterprise content management
Clear cut differences between enterprise content managementClear cut differences between enterprise content management
Clear cut differences between enterprise content management
Benevolence Technologies
 
Miwp magage share-docs-2012
Miwp magage share-docs-2012Miwp magage share-docs-2012
Miwp magage share-docs-2012
Liberteks
 

Similar to Bitkom cebit dope your business en (20)

Effective and efficient distributed, web based document capture architecture
Effective and efficient distributed, web based document capture architectureEffective and efficient distributed, web based document capture architecture
Effective and efficient distributed, web based document capture architecture
 
Document Mall Customer Presentation
Document Mall Customer PresentationDocument Mall Customer Presentation
Document Mall Customer Presentation
 
Selecting the Right Document Management Collaboration Solution: The Power of ...
Selecting the Right Document Management Collaboration Solution: The Power of ...Selecting the Right Document Management Collaboration Solution: The Power of ...
Selecting the Right Document Management Collaboration Solution: The Power of ...
 
Hp trim vs objective
Hp trim vs objectiveHp trim vs objective
Hp trim vs objective
 
CaelumOne Based Enterprise Content Management Solution
CaelumOne Based Enterprise Content Management SolutionCaelumOne Based Enterprise Content Management Solution
CaelumOne Based Enterprise Content Management Solution
 
Technology in Law Practice
Technology in Law PracticeTechnology in Law Practice
Technology in Law Practice
 
Email Management & E-forms
Email Management & E-formsEmail Management & E-forms
Email Management & E-forms
 
Three SOA Case Studies
Three SOA Case StudiesThree SOA Case Studies
Three SOA Case Studies
 
Lotus Notes Presentation - Please loo into it!!
Lotus Notes Presentation - Please loo into it!!Lotus Notes Presentation - Please loo into it!!
Lotus Notes Presentation - Please loo into it!!
 
191
191191
191
 
Inside Papyrus Webrepository - Technology Innovation Brochure by ISIS Papyrus...
Inside Papyrus Webrepository - Technology Innovation Brochure by ISIS Papyrus...Inside Papyrus Webrepository - Technology Innovation Brochure by ISIS Papyrus...
Inside Papyrus Webrepository - Technology Innovation Brochure by ISIS Papyrus...
 
Creating a cost conscious document capture strategy
Creating a cost conscious document capture strategyCreating a cost conscious document capture strategy
Creating a cost conscious document capture strategy
 
Alfresco Workdesk Stockholm Meetup
Alfresco Workdesk Stockholm MeetupAlfresco Workdesk Stockholm Meetup
Alfresco Workdesk Stockholm Meetup
 
KM 4.0 - Lessons learned from IT trends
KM 4.0 - Lessons learned from IT trendsKM 4.0 - Lessons learned from IT trends
KM 4.0 - Lessons learned from IT trends
 
Google File System
Google File SystemGoogle File System
Google File System
 
Cloud Computing 2011
Cloud Computing 2011Cloud Computing 2011
Cloud Computing 2011
 
Ecommerce(3)
Ecommerce(3)Ecommerce(3)
Ecommerce(3)
 
Letter Gen White Paper
Letter Gen   White PaperLetter Gen   White Paper
Letter Gen White Paper
 
Clear cut differences between enterprise content management
Clear cut differences between enterprise content managementClear cut differences between enterprise content management
Clear cut differences between enterprise content management
 
Miwp magage share-docs-2012
Miwp magage share-docs-2012Miwp magage share-docs-2012
Miwp magage share-docs-2012
 

Recently uploaded

Zodiac Signs and Food Preferences_ What Your Sign Says About Your Taste
Zodiac Signs and Food Preferences_ What Your Sign Says About Your TasteZodiac Signs and Food Preferences_ What Your Sign Says About Your Taste
Zodiac Signs and Food Preferences_ What Your Sign Says About Your Taste
my Pandit
 
Building Your Employer Brand with Social Media
Building Your Employer Brand with Social MediaBuilding Your Employer Brand with Social Media
Building Your Employer Brand with Social Media
LuanWise
 
-- June 2024 is National Volunteer Month --
-- June 2024 is National Volunteer Month ---- June 2024 is National Volunteer Month --
-- June 2024 is National Volunteer Month --
NZSG
 
Authentically Social by Corey Perlman - EO Puerto Rico
Authentically Social by Corey Perlman - EO Puerto RicoAuthentically Social by Corey Perlman - EO Puerto Rico
Authentically Social by Corey Perlman - EO Puerto Rico
Corey Perlman, Social Media Speaker and Consultant
 
Mastering B2B Payments Webinar from BlueSnap
Mastering B2B Payments Webinar from BlueSnapMastering B2B Payments Webinar from BlueSnap
Mastering B2B Payments Webinar from BlueSnap
Norma Mushkat Gaffin
 
Part 2 Deep Dive: Navigating the 2024 Slowdown
Part 2 Deep Dive: Navigating the 2024 SlowdownPart 2 Deep Dive: Navigating the 2024 Slowdown
Part 2 Deep Dive: Navigating the 2024 Slowdown
jeffkluth1
 
Chapter 7 Final business management sciences .ppt
Chapter 7 Final business management sciences .pptChapter 7 Final business management sciences .ppt
Chapter 7 Final business management sciences .ppt
ssuser567e2d
 
2022 Vintage Roman Numerals Men Rings
2022 Vintage Roman  Numerals  Men  Rings2022 Vintage Roman  Numerals  Men  Rings
2022 Vintage Roman Numerals Men Rings
aragme
 
Unveiling the Dynamic Personalities, Key Dates, and Horoscope Insights: Gemin...
Unveiling the Dynamic Personalities, Key Dates, and Horoscope Insights: Gemin...Unveiling the Dynamic Personalities, Key Dates, and Horoscope Insights: Gemin...
Unveiling the Dynamic Personalities, Key Dates, and Horoscope Insights: Gemin...
my Pandit
 
How to Implement a Real Estate CRM Software
How to Implement a Real Estate CRM SoftwareHow to Implement a Real Estate CRM Software
How to Implement a Real Estate CRM Software
SalesTown
 
An introduction to the cryptocurrency investment platform Binance Savings.
An introduction to the cryptocurrency investment platform Binance Savings.An introduction to the cryptocurrency investment platform Binance Savings.
An introduction to the cryptocurrency investment platform Binance Savings.
Any kyc Account
 
Exploring Patterns of Connection with Social Dreaming
Exploring Patterns of Connection with Social DreamingExploring Patterns of Connection with Social Dreaming
Exploring Patterns of Connection with Social Dreaming
Nicola Wreford-Howard
 
3 Simple Steps To Buy Verified Payoneer Account In 2024
3 Simple Steps To Buy Verified Payoneer Account In 20243 Simple Steps To Buy Verified Payoneer Account In 2024
3 Simple Steps To Buy Verified Payoneer Account In 2024
SEOSMMEARTH
 
Anny Serafina Love - Letter of Recommendation by Kellen Harkins, MS.
Anny Serafina Love - Letter of Recommendation by Kellen Harkins, MS.Anny Serafina Love - Letter of Recommendation by Kellen Harkins, MS.
Anny Serafina Love - Letter of Recommendation by Kellen Harkins, MS.
AnnySerafinaLove
 
buy old yahoo accounts buy yahoo accounts
buy old yahoo accounts buy yahoo accountsbuy old yahoo accounts buy yahoo accounts
buy old yahoo accounts buy yahoo accounts
Susan Laney
 
BeMetals Investor Presentation_June 1, 2024.pdf
BeMetals Investor Presentation_June 1, 2024.pdfBeMetals Investor Presentation_June 1, 2024.pdf
BeMetals Investor Presentation_June 1, 2024.pdf
DerekIwanaka1
 
Satta Matka Dpboss Matka Guessing Kalyan Chart Indian Matka Kalyan panel Chart
Satta Matka Dpboss Matka Guessing Kalyan Chart Indian Matka Kalyan panel ChartSatta Matka Dpboss Matka Guessing Kalyan Chart Indian Matka Kalyan panel Chart
Satta Matka Dpboss Matka Guessing Kalyan Chart Indian Matka Kalyan panel Chart
➒➌➎➏➑➐➋➑➐➐Dpboss Matka Guessing Satta Matka Kalyan Chart Indian Matka
 
2024-6-01-IMPACTSilver-Corp-Presentation.pdf
2024-6-01-IMPACTSilver-Corp-Presentation.pdf2024-6-01-IMPACTSilver-Corp-Presentation.pdf
2024-6-01-IMPACTSilver-Corp-Presentation.pdf
hartfordclub1
 
The Influence of Marketing Strategy and Market Competition on Business Perfor...
The Influence of Marketing Strategy and Market Competition on Business Perfor...The Influence of Marketing Strategy and Market Competition on Business Perfor...
The Influence of Marketing Strategy and Market Competition on Business Perfor...
Adam Smith
 
The Influence of Marketing Strategy and Market Competition on Business Perfor...
The Influence of Marketing Strategy and Market Competition on Business Perfor...The Influence of Marketing Strategy and Market Competition on Business Perfor...
The Influence of Marketing Strategy and Market Competition on Business Perfor...
Adam Smith
 

Recently uploaded (20)

Zodiac Signs and Food Preferences_ What Your Sign Says About Your Taste
Zodiac Signs and Food Preferences_ What Your Sign Says About Your TasteZodiac Signs and Food Preferences_ What Your Sign Says About Your Taste
Zodiac Signs and Food Preferences_ What Your Sign Says About Your Taste
 
Building Your Employer Brand with Social Media
Building Your Employer Brand with Social MediaBuilding Your Employer Brand with Social Media
Building Your Employer Brand with Social Media
 
-- June 2024 is National Volunteer Month --
-- June 2024 is National Volunteer Month ---- June 2024 is National Volunteer Month --
-- June 2024 is National Volunteer Month --
 
Authentically Social by Corey Perlman - EO Puerto Rico
Authentically Social by Corey Perlman - EO Puerto RicoAuthentically Social by Corey Perlman - EO Puerto Rico
Authentically Social by Corey Perlman - EO Puerto Rico
 
Mastering B2B Payments Webinar from BlueSnap
Mastering B2B Payments Webinar from BlueSnapMastering B2B Payments Webinar from BlueSnap
Mastering B2B Payments Webinar from BlueSnap
 
Part 2 Deep Dive: Navigating the 2024 Slowdown
Part 2 Deep Dive: Navigating the 2024 SlowdownPart 2 Deep Dive: Navigating the 2024 Slowdown
Part 2 Deep Dive: Navigating the 2024 Slowdown
 
Chapter 7 Final business management sciences .ppt
Chapter 7 Final business management sciences .pptChapter 7 Final business management sciences .ppt
Chapter 7 Final business management sciences .ppt
 
2022 Vintage Roman Numerals Men Rings
2022 Vintage Roman  Numerals  Men  Rings2022 Vintage Roman  Numerals  Men  Rings
2022 Vintage Roman Numerals Men Rings
 
Unveiling the Dynamic Personalities, Key Dates, and Horoscope Insights: Gemin...
Unveiling the Dynamic Personalities, Key Dates, and Horoscope Insights: Gemin...Unveiling the Dynamic Personalities, Key Dates, and Horoscope Insights: Gemin...
Unveiling the Dynamic Personalities, Key Dates, and Horoscope Insights: Gemin...
 
How to Implement a Real Estate CRM Software
How to Implement a Real Estate CRM SoftwareHow to Implement a Real Estate CRM Software
How to Implement a Real Estate CRM Software
 
An introduction to the cryptocurrency investment platform Binance Savings.
An introduction to the cryptocurrency investment platform Binance Savings.An introduction to the cryptocurrency investment platform Binance Savings.
An introduction to the cryptocurrency investment platform Binance Savings.
 
Exploring Patterns of Connection with Social Dreaming
Exploring Patterns of Connection with Social DreamingExploring Patterns of Connection with Social Dreaming
Exploring Patterns of Connection with Social Dreaming
 
3 Simple Steps To Buy Verified Payoneer Account In 2024
3 Simple Steps To Buy Verified Payoneer Account In 20243 Simple Steps To Buy Verified Payoneer Account In 2024
3 Simple Steps To Buy Verified Payoneer Account In 2024
 
Anny Serafina Love - Letter of Recommendation by Kellen Harkins, MS.
Anny Serafina Love - Letter of Recommendation by Kellen Harkins, MS.Anny Serafina Love - Letter of Recommendation by Kellen Harkins, MS.
Anny Serafina Love - Letter of Recommendation by Kellen Harkins, MS.
 
buy old yahoo accounts buy yahoo accounts
buy old yahoo accounts buy yahoo accountsbuy old yahoo accounts buy yahoo accounts
buy old yahoo accounts buy yahoo accounts
 
BeMetals Investor Presentation_June 1, 2024.pdf
BeMetals Investor Presentation_June 1, 2024.pdfBeMetals Investor Presentation_June 1, 2024.pdf
BeMetals Investor Presentation_June 1, 2024.pdf
 
Satta Matka Dpboss Matka Guessing Kalyan Chart Indian Matka Kalyan panel Chart
Satta Matka Dpboss Matka Guessing Kalyan Chart Indian Matka Kalyan panel ChartSatta Matka Dpboss Matka Guessing Kalyan Chart Indian Matka Kalyan panel Chart
Satta Matka Dpboss Matka Guessing Kalyan Chart Indian Matka Kalyan panel Chart
 
2024-6-01-IMPACTSilver-Corp-Presentation.pdf
2024-6-01-IMPACTSilver-Corp-Presentation.pdf2024-6-01-IMPACTSilver-Corp-Presentation.pdf
2024-6-01-IMPACTSilver-Corp-Presentation.pdf
 
The Influence of Marketing Strategy and Market Competition on Business Perfor...
The Influence of Marketing Strategy and Market Competition on Business Perfor...The Influence of Marketing Strategy and Market Competition on Business Perfor...
The Influence of Marketing Strategy and Market Competition on Business Perfor...
 
The Influence of Marketing Strategy and Market Competition on Business Perfor...
The Influence of Marketing Strategy and Market Competition on Business Perfor...The Influence of Marketing Strategy and Market Competition on Business Perfor...
The Influence of Marketing Strategy and Market Competition on Business Perfor...
 

Bitkom cebit dope your business en

  • 1. DOPE your Business – ECM meets DOM Added value through interconnection of input, archive and output Uwe Seltmann, icon Systemhaus GmbH, Stuttgart Hannover, 9.3.2012
  • 2. Until today – sharp distinction and strict separation of the various disciplines  Input  Scanning, recognition, classification, reading of values, triggering of case-processes  increasingly in parallel with electronic input channels  Archiving of incoming documents  Classic concept of „filing“, usually contract-based  The people responsible often have a kind of guardian of the Holy grail mentality  Access privileges are of utmost importance  Workflow/Case Management/Business-Applications  Document generation and post processing  Batch, on demand or interactive  Several different output channels and output archives 2
  • 3. Integration of workflow / BPM / case management with document generation: very important, is already lived today  For example.: use of intermediate storage-functionality of modern output systems  Typical example of an application scenario  9am: customer contact (e.g. by telefon) leads to a new output document in the output pool via business application, possibly with interactive modifications made by the person in charge  10:30am: customer is calling again and is requesting a change in the case  10:35am: business application retrieves the document that has been created in the morning and generates a modified document which will be sent via email by the person in charge in parallel as ad-hoc confirmation to the customer  5:30pm: documents in the output pool are produced physically and dispatched  Which integration is required just to do that?  Call interface BPM  document generation with check-back interface (handover document key)  buffering of finished documents in a still editable format (PDF, AFP etc. would be too inflexible already)  Call interface BPM  document pool  email-interface in document generation system 3
  • 4. Integration of workflow / BPM / case management with document generation: very important, is already lived today  Industrial insurances are highly complex and manifold so that not all facts of the case and insured risks can be maintained in the business system containing the insurance contract  As a makeshift: the facts and risks are verbal described in the contract document.  the contract document contains technical characteristics which are nowhere else stored  the contract document has to remain reusable and changeable even after a very long time  there has to be a permanent technical link between business system and document  Which integration is required to do that?  Call interface BPM  document generation with check-back interface (handover document key)  Long-term storage of finished documents in continuing editable format (not PDF, AFP or the like)  Call interface BPM  document pool  When searching the archive it should be possible to search the document pool containing the contract documents as well 4
  • 5. As long as the integration is so narrow, there are many different scenarios, but unfortunately not quite so optimal  Customer is calling, however the person in charge has only access to the case or contract of the customer he/she is dealing with at the very moment  To give away cross selling potential  Suboptimal service provided to the customer  Usually the customer has an idea which contracts and cases he has with the company and is wondering that the person in charge quite often does not have the same state of knowledge. On the other hand the person in charge is unhappy that he/she must deal with the customer without full knowledge.  Solution: search engine with simultaneous access to all data sources companywide  Traditional archives  Incoming mail when work in progress  email-incoming mail ( increasing social media input)  Server directories and application databases  Often forgotten, but helpful (see previous slide): output pool of the text processing system and OMS 5
  • 6. …and another often troublesome scenario…  Person in charge would like to submit an already archived document to the customer  Almost everywhere-even today-a paper based process, cause DOM does not have access to archives  Person in charge converts into a „one-man-enveloping-machine“  Maximum punishment: customer wants the letter together with the copy of the archive by email (…should not cause a problem since you have everything stored electronically anyway, don‘t you ???)  Solution: all systems creating documents have to have companywide access to all data sources and they must be capable to generate the documents as attachment in a suitable format  For interactive document creation processes (incl. mark-ups etc. by the person in charge)  For automated document creation processes  Drawbacks:  Dual-archiving  Divergence of rights in input/output-archive lead to violation of data protection  Both can be resolved if attachment will be replaced by index sheet in the output archive 6
  • 7. Conclusion  Further thought will most likely bring additional scenarios to light, which may be desirable but not practicable  ECM and document output have to become tightly coupled  Standards can help, e.g.  Data communication with XML and service orientation  Generally available page formats such as: PNG, PDF, TIFF, JPEG  However: the interoperability can only be successful if both ECM and output vendor are working closely together ! 7