Marta Bilska participated in a year-long European Voluntary Service project in Opatija, Croatia from February 2015 to February 2016. She contributed to the Association Žmergo's mission of environmental preservation by managing social media, organizing ecological events, and assisting with other promotional activities. Through this experience, Marta developed skills in foreign languages, digital competence, social and civic engagement, and cultural awareness by living and working with an international team. She gained valuable experience in project management, teamwork, and community involvement.

1. EUROPEAN COMMISSION
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EUROPEAN VOLUNTARY SERVICE
Marta Bilska
BORN ON 16/04/1989 IN Krakow, Poland
PARTICIPATED AS A VOLUNTEER IN THE PROJECT
European Friends for Green Trends
IN THE RECEIVING ORGANISATION Association Žmergo.
THE PROJECT TOOK PLACE FROM 03/02/2015
TO 02/02/2016 IN Opatija, Croatia.
EUROPEAN VOLUNTARY SERVICE
The aim of European Voluntary Service in Erasmus+ is to develop solidarity and promote active citizenship of young people.
During their stay of up to 12 months in the receiving country, young people contribute to social cohesion and considerably
enhance their personal, professional and intercultural competences.
European Voluntary Service is normally carried out in partnerships between young volunteers, organisations in their country
of residence and organisations in a receiving country.
Erasmus+ is the European Union’s programme for boosting skills and employability through activities organised in the field
of education, training, youth, and sport. Youth activities under Erasmus+ aim to improve the key competences, skills and
employability of young people, promote young people's active participation in the society, their social inclusion and well-being,
and foster improvements in youth work and youth policy at local, national and international level.
Ana Golja
Representative of the organisation
The ID of this certificate is XAMF-7VM6-Y766-6E2W.
If you want to verify the ID, please go to the web site of Youthpass:
http://www.youthpass.eu/qualitycontrol/
Youthpass is a Europe-wide validation system for non-formal learning
within the Erasmus+: Youth in Action Programme. For further
information, please have a look at http://www.youthpass.eu.

2. PROJECT INFORMATION
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This document certifies that Marta Bilska spent her European Voluntary Service in the project European Friends for
Green Trends in Opatija, Croatia with the organisation Association Žmergo.
The role and tasks of Marta Bilska were:
- social media - Facebook pages management
- website management
- ecological activities
- planning and implementing ecological events as well as ecological workshops
- promotional and marketing activities
- Erasmus+ projects - writing Erasmus+ projects, coordinating EVS volunteers going abroad, promotion of EVS in
social media and through presentations in schools
Marta Bilska took part in the following training activities:
pre-departure training
on-arrival training
mid-term meeting
The receiving organisation Association Žmergo offers the following:
Association Žmergo is a Croatian civil society organisation based in Opatija. Main aims of our activity are preservation
of the environment, protection of natural and cultural heritage and promotion of sustainable development. For more
than 20 years now, Žmergo has been encouraging citizens to participate in making important decisions about the
environment at the local level and organizing and implementing projects on both the local and national level.
The sending organisation of Marta Bilska was Centrum Inicjatyw UNESCO from Wroclaw (Poland).
Helena Traub
Person in charge of the projectOpatija, 01/03/2016

3. INDIVIDUAL LEARNING OUTCOMES
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Marta Bilska participated in the European Voluntary Service project European Friends for Green Trends in Opatija,
Croatia between 03/02/2015 and 02/02/2016.
The following summary of Marta Bilska's learning outcome is the result of an ongoing dialogue process between Marta
Bilska and her mentor Tanja Mamula during the whole activity.
The following description of learning outcomes is a reflection related to the Key Competences for Lifelong Learning
recommended by the European Parliament and the Council in December 2006.
COMMUNICATION IN MOTHER TONGUE
During my volunteering service, I was writing monthly reports in Polish to my sending organisation in order to reflect on what I
had learnt and done, which allowed me to express my thoughts, feelings and opinions in my mother tongue.
Through everyday contact with foreign languages I could observe the difference between Polish and other languages as well
as teach other people (volunteers, local community) basic expressions in Polish.
COMMUNICATION IN FOREIGN LANGUAGES
I improved my Croatian language skills through everyday communication with local people, managing Facebook pages of my
organisation in Croatian, writing articles in Croatian for the website of the organisation and daily communication at work with
other colleagues. Moreover, through various events I had contact with local people of various ages and backgrounds where I
learned about different usage of Croatian language and its dialects and accents.
Living with the other volunteer helped me to improve my English language skills as I had to express my thoughts and feelings
on daily basis in English. Also, I could notice differences in accents while communicating with other volunteers that come from
various European countries for whom English was not the mother tongue.
At work our team meetings were in English which allowed me to improve expressing opinions, ideas and thoughts in English.
Living and working with a Spanish volunteer gave me a chance to get to know Spanish culture, as well as to learn basic
expressions in Spanish.
MATHEMATICAL COMPETENCE AND BASIC COMPETENCES IN SCIENCE AND TECHNOLOGY
During my EVS, I wrote one project application for the training course, where I had to do cost calculation and use logical
thinking for the best usage of the available resources.
While preparing various promotional materials I learned more about the photo resolutions, changing the sizes of photos
depending on their purpose.

4. INDIVIDUAL LEARNING OUTCOMES
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I also expanded my knowledge about nature, ecology, sustainable development and I improved the ability to explain these
concepts to others thanks to being present at educative sessions held by Zmergo team members, workshops in school and
reading articles on these topics.
DIGITAL COMPETENCE
In my everyday work I used Microsoft and Open Office, especially Word and Excel. I also learned more about using Google
documents and how to create google forms.
One of my responsibilities during EVS was to manage Facebook pages of my organisation - Zmergo and Zelena cistka, which
helped me to improve my knowledge about the use of social networks creating attractive online content as well as how to use
those resources for promotion.
As a part of my job, I managed the website of my organisation in Wordpress. I was making posts, adding events to calendar
and I worked on its appearance. Additionally, during the whole period of EVS, I was writing my own blog in Wordpress, which
I created and managed myself.
LEARNING TO LEARN
Through weekly meetings with my supervisor and the rest of the team members, I had an opportunity to reflect on my learning
process, how I learn the best and I was able to evaluate whether I reached my personal learning goals. Because of the dynamic
of work I learned how to plan my time efficiently and manage my tasks.
SOCIAL AND CIVIC COMPETENCES
Living in new society allowed me to make friends with people from different countries and backgrounds. Through getting to
know local people and their customs I could also observe differences in societies.
During my EVS I was extensively working in teams, which taught me how to function in a team and how to resolve conflicts when
they arise. By being an active member of Žmergo's core team, I had the opportunity to learn about NGO-work, management,
and decision-making process as well as experience how the civil sector can contribute to positive changes in society.
SENSE OF INITIATIVE AND ENTREPRENEURSHIP
While organising different sorts of events like celebration of ecological dates, eco fairs and workshops in school, I developed
the sense of entrepreneurship by putting my ideas into practice and being creative.
I implemented two personal projects with the other volunteer - the two week programme of Spanish classes for children during
the summer activities in children’s association Naša Djeca in Opatija and organisation of photo/video exhibition in Rijeka. All
phases of the projects were our initiative and responsibility therefore I learned how to plan and manage my time and tasks.

5. INDIVIDUAL LEARNING OUTCOMES
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CULTURAL AWARENESS AND EXPRESSION
By living and working with people from different cultures, I developed my intercultural sensitivity, flexibility and understanding
of difference. Sharing flat with the volunteer from Spain, gave me opportunity to learn a lot about Spanish culture and customs.
Living in Croatia for 12 months helped me to get to know very well their customs and traditions by participating in some events
and festivals.
I could also share with the others my culture and traditions through preparing traditional meals and talking about the customs,
which allowed me to reflect on my cultural background and see the differences as well as similarities in our cultures.
Through EVS, I used various kinds of materials in order to prepare games for children or promotional materials. I also increased
the awareness of my own culture. As a part of our promotional tasks, we the volunteers, produced photos, video materials,
posters, etc. and in this way they we learned to appreciate the importance of creative expression of ideas in a range of media.
We confirm the mutual process of reflection during European Voluntary Service.
Marta Bilska
Volunteer
Tanja Mamula
Mentor of the volunteer
Opatija, 01/03/2016
Further information and original documents on the Key Competences for Lifelong Learning:
http://europa.eu/legislation_summaries/education_training_youth/lifelong_learning/c11090_en.htm
Further information about the Erasmus+: Youth in Action Programme and Youthpass:
http://ec.europa.eu/youth/programme and www.youthpass.eu