The millennial generation commands the labor force, consumer spend and content creation across digital platforms. This generation’s rise has led to a wide range of theories and studies designed to help brands engage and court millennials -- often with mixed results. Go “beyond the meme” to understand the real behaviors and motivations of this key demographic. Using their experiences in retail, strategy and marketing, these young gun millennials highlight relevant research and share examples of meaningful millennial engagement to spark ideas, strategies and action. This highly visual presentation breaks down leading practices to help bring you greater results. Presentation from Retail's Digital Summit 2016.
5. #shoporg16Source: Pew Research, Goldman Sachs, Rackspace
million
$
trillion
largest population
cohort in the US
purchasing power,
commanding spend
from adulthood to
parenthood
years old
to
6. Up & Comers Mavens Eclectics Skeptics Trendsetters
Source: Interbrand Design Forum
8. I want consistency across channels
I want content that engages me—not pushes me to buy
I want to shop right here, right now
I want this specific to my needs (which you should know)
If I like you, I want a relationship
1
2
3
4
5
#shoporg16
26. more willing than boomers to pay a
premium, if they earn loyalty points
millennials are
#shoporg16Source: Bond Brand Loyalty
27. Loyalty programs that are easy to
use, accept all payment types and
can be accessed in multiple forms
28. Major fast casual food and drink
retailers are leveraging mobile
apps for integrated payment,
loyalty rewards, and ordering
29. I want consistency across channels
1 Align systems and capabilities to deliver a seamless brand journey
I want content that engages me—not pushes me to buy
2 Deliver brand authentic content that is creative and commercial
I want to shop right here, right now
3 Make shopping convenient by integrating with new channels
I want this specific to my needs (which you should know)
4 Leverage data to personalize the experience
If I like you, I want a relationship
5 Build loyalty with ease of use and relevant offers
#shoporg16
30. “We may not understand millennials,
but as God is my witness, we’ll take their money.”
#shoporg16Source: The New Yorker
31.
32. Thank you!
Beyond the Meme:
How to Reach Millennials
@gabbibaker @whunterthomas
Millennials love feedback and doing good…
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closing the gender gap in technology.
#shoporg16