This document discusses challenges with configuring and managing third-party applications like SIPXecs using existing tools. It explores options like screen scraping, test frameworks like Cucumber and Selenium, but notes issues with reliability as GUIs change. The document concludes that no good solution exists yet and suggests talking to vendors, being patient, and setting a good example. It asks how the reader would solve the problem of needing an API or reliable way to configure applications without extensive manual effort.