Bethany Smith is a hardworking and punctual individual looking for a career to develop her skills. She has experience in customer service roles including as a team leader at a pub. She has a BA in History and English Language from Newman University. She is looking for a new challenge to strengthen her skills and professional development.

1. Bethany Olivia Smith
16 Caledonian Close, Walsall, WS5 4TD
Mobile: 07432 400 932
Email: BSmith94@hotmail.co.uk
D.O.B: 27/02/1994
I am a hardworking,punctual personlookingforacareerthat I can continue togrow in anddevelop
my skills.Iama fast learnerandknowthat if giventhe chance,couldprove tobe an assetto your
company. I can workwell onmy ownor withinateam andcan be veryflexible whenneeded.Iam
lookingfora newchallenge inordertostrengthenmyskillsandprofessional development.
Education & Qualifications
Stuart BathurstRC High School,Wednesbury.Sept2005-2010
Stuart BathurstRC High School,SixthFormCentre,Wednesbury,Sept2010-2012
NewmanUniversity,BartleyGreen,Birmingham, 2012-2014
GCSE & BTEC
GCSE EnglishLanguage – B
GCSE EnglishLiterature –A
GCSE ReligiousEducation –B
GCSE Mathematics – C
BTEC Science – Pass (Equivalentto4 Cs)
BTEC Business – D* (Equivalentto4 A*s)
BTEC Dance – D* (Equivalentto4 A*s)
A Level
EnglishLiterature –E
History – D
Dance – D
BTEC Dance Level 3 – DD* (Double Distinction*Equivalentto4 A* andabove)
NewmanUniversity
BA Hons Major HistoryandEnglishLanguage Minor
Employment
The Bell Inn, Birmingham Road – TeamLeader(June 2013 – Present) DutyManager,lookingafter
the team andtheirneeds.Deliveringexceptional guestservice,managingguest surveysand
rewardingteammemberswith incentives.Conducting1:1 reviewsand installingthe appropriate
KPIs.Trainingnewstaff andinteractingwithcustomersdaily. Negotiatingquoteswith suppliers
where needed.Absence management.Answeringcalls.Banking.
Banks’ Stadium, Bescot – Bar Waitress(December2012 – March 2013) WorkingChristmasandNew
Year functions,ensuringguestswerehavingagoodtime.Takingdrinksorders atthe table toensure
the bar wasn’tovercrowded.

2. McDonalds, Bescot – CrewMember,(October2011 – December2012) Varioustasksincluded,
CustomerService,deliveringfastandexcellentservicetopayingcustomers,makingsure workspace
was clean,tidyandpleasingtothe eye of the customers,upsellingoncertainitems,andalsoselling
itemsforthe House RonaldMcDonald Charity.
Hobbies
Dance – FromAugust2000 to September2014 I dancedforJohnKnightsDance Studios,takingpart
inclassesincluding,Latin,Ballroom,Dance Exercise,Freestyle andRock‘n’Roll.Fromthis,I have
acquiredmanyskillsincluding,confidence,teamworkandcommunication.
Rugby – In June 2014, I foundedandcaptainedanew LadiesRugbyTeamat HandsworthRugbyClub
basedinWalsall. WhenIfirsttoldthe clubI wantedtostart a new women’steam,itwasmetwith
negativityandpessimism,howeverIwasdeterminedtosucceedandamproudto say we are now
holdingfull 15aside gameswitha 25 strong team.
The roleswhichI have undertakenduringmytime atHandsworth,have allowedme todevelop
professionallyandenhance myskill set.
 Recruitment
 LeadershipandManagementStyles
 Time Management
 Dealingwithdecisionmakers
 Team work
 Discipline
 Resilience
My customer-basedskillsare secondtonone,thankstoworkinginprimarilycustomerservice based
roles.Iam lookingforsomethingthatIcan develop bothpersonallyandprofessionally. Iwouldbe a
devotedambassadorof yourcompany.
I hope youlookfavourablyonmyrequest.
Referees
Available uponrequest