Best Western is for entrepreneurs
Today's Best Western is a global powerhouse with a diverse hotel portfolio, attractive fees that optimize profitability, award-winning marketing programs and partnerships, and operational programs and services that create brand excellence - all guided by a strong leadership team committed to driving revenue and value to you. Now is the perfect time to put Best Western to work for you.
Best Western is the world's largest hotel chain operating under a single brand. It is headquartered in Phoenix, Arizona and operates as a non-profit membership association, allowing member hotels to maintain their independent names. Best Western has over 2,400 hotels in North America and continues to expand internationally through new hotel additions each year. The chain focuses on providing high standards and value while allowing each property to retain its individual identity.
Marriott is a global hospitality company headquartered in the US with over 200,000 employees across 65 countries. In the 1980s, Marriott launched an automated hotel reservation system and in 1998 adopted an e-business strategy using Siebel Systems to increase revenues per customer and gain greater control over worldwide operations with goals of serving customers proactively, personalizing offerings, enhancing brand loyalty, and enabling cross-selling. Marriott's e-CRM system aimed to eliminate time lags in reservations and increases reservation accuracy, customer satisfaction, and decreases reservation problems.
The Ritz-Carlton Hotel Company provides luxury hotel services and has a long history of focusing on quality and customer service excellence. The company began in 1983 and was acquired by Marriott International in 1995. It operates high-end hotels worldwide and had $1.5 billion in revenue in 1999. The company is known for its rigorous employee training programs and emphasis on delivering the finest customer service according to standards defined in "The Credo" and "The Gold Standards." Senior leadership is deeply involved in managing quality and instilling a passion for excellence throughout the organization.
This presentation defines the types of hotels based on size, location and the affiliation. Basic requirement of the hotel service and the specification is explained with details. beginners can use to learn the types and chain group of hotels
Superior service providers consciously strive to create a memorable customer experience by nurturing a culture for 'serving' . They go beyond efficient and effective service design to bring spirituality in service .Superior service delivery requires managing customer expectations and incorporating self service technologies .Customers' expectations play a crucial role in this .
This case study is an example of designing and managing services .
This a pdf version of the original ppt. It gives you the insights of the world of The Ritz-Carlton and helps you understand why it became so successful via marketing concepts
Best Western is the world's largest hotel chain operating under a single brand. It is headquartered in Phoenix, Arizona and operates as a non-profit membership association, allowing member hotels to maintain their independent names. Best Western has over 2,400 hotels in North America and continues to expand internationally through new hotel additions each year. The chain focuses on providing high standards and value while allowing each property to retain its individual identity.
Marriott is a global hospitality company headquartered in the US with over 200,000 employees across 65 countries. In the 1980s, Marriott launched an automated hotel reservation system and in 1998 adopted an e-business strategy using Siebel Systems to increase revenues per customer and gain greater control over worldwide operations with goals of serving customers proactively, personalizing offerings, enhancing brand loyalty, and enabling cross-selling. Marriott's e-CRM system aimed to eliminate time lags in reservations and increases reservation accuracy, customer satisfaction, and decreases reservation problems.
The Ritz-Carlton Hotel Company provides luxury hotel services and has a long history of focusing on quality and customer service excellence. The company began in 1983 and was acquired by Marriott International in 1995. It operates high-end hotels worldwide and had $1.5 billion in revenue in 1999. The company is known for its rigorous employee training programs and emphasis on delivering the finest customer service according to standards defined in "The Credo" and "The Gold Standards." Senior leadership is deeply involved in managing quality and instilling a passion for excellence throughout the organization.
This presentation defines the types of hotels based on size, location and the affiliation. Basic requirement of the hotel service and the specification is explained with details. beginners can use to learn the types and chain group of hotels
Superior service providers consciously strive to create a memorable customer experience by nurturing a culture for 'serving' . They go beyond efficient and effective service design to bring spirituality in service .Superior service delivery requires managing customer expectations and incorporating self service technologies .Customers' expectations play a crucial role in this .
This case study is an example of designing and managing services .
This a pdf version of the original ppt. It gives you the insights of the world of The Ritz-Carlton and helps you understand why it became so successful via marketing concepts
Hilton Worldwide is one of the largest hospitality companies in the world, with over 3,800 hotels across 88 countries. It was founded in 1919 by Conrad Hilton and has grown to include 10 brands like Waldorf Astoria, Conrad, Hilton, DoubleTree, Embassy Suites, Homewood Suites, and Home2 Suites. Hilton follows a strategy of horizontal integration and operates hotels in various market segments from luxury to economy. It has experienced steady growth since its founding and continues expansion plans globally and in India.
This document provides information about Marriott International's hotel brands, target markets, and global growth. It discusses Marriott's portfolio of luxury brands like Ritz-Carlton and JW Marriott, as well as select service brands like Courtyard, Fairfield Inn, and SpringHill Suites. The document also analyzes Marriott's market segmentation strategies and geographical distribution of properties worldwide. Charts are included showing Marriott's increasing global presence over time in terms of property count and financial performance metrics like revenue and earnings per share. Recommendations provided focus on developing new markets in emerging countries and the select service "express" brand to target mid-scale travelers.
The document summarizes information about the Ritz-Carlton hotel chain, including that it was founded by Cesar Ritz and has received the Malcolm Baldrige National Quality Award twice. It describes the Ritz-Carlton's motto of "We are Ladies and Gentlemen Serving Ladies and Gentlemen", vision/mission, and gold standards for employee conduct. It provides details on the Ritz-Carlton's management trainee program, loyalty program, community service initiatives, and examples of above-and-beyond service recovery efforts for customers.
This presentation gives you an insight into the world of The Ritz -Carlton and helps you understand via marketing fundamentals why designing and managing services are of utmost importance.
The hotel industry has evolved significantly over time. Early forms of accommodation for travelers included monasteries and abbeys during the Middle Ages, as well as coaching inns in the 17th century. Cesar Ritz modernized the hotel experience in the late 19th century through innovations like room service and personalized service. The Tremont House in the 1820s introduced new standards as the first hotel with indoor plumbing and bathrooms. The growth of the Internet in recent decades transformed the hotel industry by allowing online booking and reviews.
The document provides an overview of the Ritz Carlton hotel company. It discusses the company's history, vision, management training program, properties, services offered, loyalty program, CSR activities, awards, and upcoming projects. Specifically, it notes that Ritz Carlton is owned by Marriott and has 81 hotels across 26 countries. The management trainee program is known as the "Seven Day Countdown" and trains employees in the company's gold service standards. It also describes the facilities and amenities available at the Ritz Carlton resort in Dubai, such as its 148 rooms and multiple dining options.
Marriott International is a leading global lodging company based in Bethesda, Maryland. It was founded in 1927 and today operates and franchises hotels and resorts across 73 countries. The company has over 3,700 properties under 15 brands. Marriott is dedicated to providing exceptional customer service, growth opportunities for employees, and attractive returns for shareholders and owners.
Wyndham Hotels & Resorts is a large global hospitality company comprising over 6,500 hotels under 10 brands. It caters to both business and leisure travelers through diverse hotel brands. Wyndham was a pioneer in recognizing the growing women business travel market and launched programs to better serve their needs such as Women on Their Way.
Marriott is a worldwide hospitality company with over 5000 properties in 65 countries and $20 billion in annual sales. They have created different hotel brands tailored to various market segments, including Courtyard for business travelers, Residence Inn and Townplace Suites for extended stays, and Fairfield Inn for less expensive lodging. Marriott's vision is to be the premier provider of leisure and vacation experiences worldwide, and their mission is to enhance customer lives by creating unsurpassed vacation experiences. They ensure customer satisfaction through consistent, high-end customer service globally, communicating with customers via text, and using customer feedback to improve and promote their brand extensions.
This document discusses plans for designing a new service for a 4-star hotel called Belmont Hearne Hotel located in Goa, India. It proposes innovations like providing wearable tech bands for keyless entry and tablets for digital check-in. It also outlines facilities, target customers, employee management and training programs, methods for analyzing customer data, and forecasting tourism demand in Goa. The goal is to position the hotel as a leader in hospitality technology and customer service by understanding customer preferences and addressing current challenges in the industry.
The document discusses the largest hotel chains in the world. It provides information on 16 major hotel brands, including IHG, Best Western, Marriott, Hilton, Accor, Starwood, Wyndham, Hyatt, Rezidor, Choice, Jumeirah, Four Seasons, The Lalit, Taj, Oberoi, and ITC Hotels. It details the number of properties, rooms, locations, brands, and other facts about the operations of each global hotel company.
This document summarizes the key aspects of a business hotel. It begins by defining a hotel and then a business hotel, noting that business hotels cater primarily to business travelers and are located near business districts. They provide amenities focused on business needs, such as high-speed internet, business centers, meeting halls, and secretarial services. The document lists several common amenities at business hotels like conference rooms, gyms, and workspace. It concludes that business hotels are well-suited for business travelers who need facilities like fax, photocopying, meeting spaces, and WiFi during short stays focused on work.
The document discusses the front office department of hotels. It describes the front office as the department that interacts directly with customers and handles transactions between the hotel and guests. The front office includes the front desk, uniformed services, and front office accounting. It outlines the basic responsibilities of the front office like creating guest accounts and ensuring guest satisfaction. It then describes the structure and sections of the front office department, including reservation, reception, guest services, accounts, communication, and the roles of various front office managers.
This document discusses hotel franchising. Some key points:
1) Hotel franchising is an attractive means for international expansion as it has lower risk than equity-based strategies.
2) Hotel franchises frequently involve a management contract arrangement where a third party operates the franchised property.
3) Franchise agreements allow hotel owners to access a brand name and support services in exchange for fees paid to the franchisor.
The Park Plaza Chandigarh hotel is located in Sector 17 of Chandigarh, India, providing easy access to local attractions. The hotel has 138 rooms of various types, as well as on-site restaurants, a business center, fitness facilities, and meeting spaces accommodating up to 500 guests. Club Carlson membership offers rewards and benefits at over 1,000 participating hotels worldwide.
The document discusses the planning and development process for resorts. It describes the five phases as: 1) conceptualization and planning, 2) feasibility analysis, 3) commitment, 4) design and construction, and 5) management and operation. It also outlines the various teams and their roles, from physical plant to ancillary. Key documents in the process like the master plan and environmental impact statements are also summarized.
Senior Product Marketing Manager Case Study - Trivago.pdfJohn R. Lee
The document provides details for a case study on launching an expanded "Family-friendly" feature called "Families" in the UK. It includes two tasks - the first is to develop a go-to-market plan for the feature launch, and the second addresses what to do if the destination recommendations engine is not working properly two days before launch. Market insights on family travel are also presented, along with a proposed go-to-market strategy, objectives, metrics, and need for collaboration across departments.
This document discusses market segmentation, targeting, and positioning. It defines key terms like market segmentation, target market, and the criteria for effective segmentation. It also outlines the four main bases for segmenting consumer markets - geographic, demographic, psychographic, and product-related segmentation. Finally, it discusses the market segmentation process and different strategies for reaching target markets like undifferentiated, differentiated, concentrated, and micromarketing.
Attracting the new generation of Hotel TravelersSabrina Fruehauf
The document provides recommendations for Best Western International to attract millennial hotel travelers. It summarizes research findings showing that millennials prioritize free WiFi, cleanliness, and friendly staff. It recommends making hotels more adult-friendly by adding amenities like bars and gyms while minimizing kids areas. It also suggests improving cleanliness perceptions through marketing, training, and incentives. Additional recommendations include increasing prices based on target demographics, launching a simple "free night" loyalty program, and a more robust "Best VIP" program for frequent business travelers. The recommendations are supported by consumer research data and analytics on competitor programs.
Hilton Worldwide is one of the largest hospitality companies in the world, with over 3,800 hotels across 88 countries. It was founded in 1919 by Conrad Hilton and has grown to include 10 brands like Waldorf Astoria, Conrad, Hilton, DoubleTree, Embassy Suites, Homewood Suites, and Home2 Suites. Hilton follows a strategy of horizontal integration and operates hotels in various market segments from luxury to economy. It has experienced steady growth since its founding and continues expansion plans globally and in India.
This document provides information about Marriott International's hotel brands, target markets, and global growth. It discusses Marriott's portfolio of luxury brands like Ritz-Carlton and JW Marriott, as well as select service brands like Courtyard, Fairfield Inn, and SpringHill Suites. The document also analyzes Marriott's market segmentation strategies and geographical distribution of properties worldwide. Charts are included showing Marriott's increasing global presence over time in terms of property count and financial performance metrics like revenue and earnings per share. Recommendations provided focus on developing new markets in emerging countries and the select service "express" brand to target mid-scale travelers.
The document summarizes information about the Ritz-Carlton hotel chain, including that it was founded by Cesar Ritz and has received the Malcolm Baldrige National Quality Award twice. It describes the Ritz-Carlton's motto of "We are Ladies and Gentlemen Serving Ladies and Gentlemen", vision/mission, and gold standards for employee conduct. It provides details on the Ritz-Carlton's management trainee program, loyalty program, community service initiatives, and examples of above-and-beyond service recovery efforts for customers.
This presentation gives you an insight into the world of The Ritz -Carlton and helps you understand via marketing fundamentals why designing and managing services are of utmost importance.
The hotel industry has evolved significantly over time. Early forms of accommodation for travelers included monasteries and abbeys during the Middle Ages, as well as coaching inns in the 17th century. Cesar Ritz modernized the hotel experience in the late 19th century through innovations like room service and personalized service. The Tremont House in the 1820s introduced new standards as the first hotel with indoor plumbing and bathrooms. The growth of the Internet in recent decades transformed the hotel industry by allowing online booking and reviews.
The document provides an overview of the Ritz Carlton hotel company. It discusses the company's history, vision, management training program, properties, services offered, loyalty program, CSR activities, awards, and upcoming projects. Specifically, it notes that Ritz Carlton is owned by Marriott and has 81 hotels across 26 countries. The management trainee program is known as the "Seven Day Countdown" and trains employees in the company's gold service standards. It also describes the facilities and amenities available at the Ritz Carlton resort in Dubai, such as its 148 rooms and multiple dining options.
Marriott International is a leading global lodging company based in Bethesda, Maryland. It was founded in 1927 and today operates and franchises hotels and resorts across 73 countries. The company has over 3,700 properties under 15 brands. Marriott is dedicated to providing exceptional customer service, growth opportunities for employees, and attractive returns for shareholders and owners.
Wyndham Hotels & Resorts is a large global hospitality company comprising over 6,500 hotels under 10 brands. It caters to both business and leisure travelers through diverse hotel brands. Wyndham was a pioneer in recognizing the growing women business travel market and launched programs to better serve their needs such as Women on Their Way.
Marriott is a worldwide hospitality company with over 5000 properties in 65 countries and $20 billion in annual sales. They have created different hotel brands tailored to various market segments, including Courtyard for business travelers, Residence Inn and Townplace Suites for extended stays, and Fairfield Inn for less expensive lodging. Marriott's vision is to be the premier provider of leisure and vacation experiences worldwide, and their mission is to enhance customer lives by creating unsurpassed vacation experiences. They ensure customer satisfaction through consistent, high-end customer service globally, communicating with customers via text, and using customer feedback to improve and promote their brand extensions.
This document discusses plans for designing a new service for a 4-star hotel called Belmont Hearne Hotel located in Goa, India. It proposes innovations like providing wearable tech bands for keyless entry and tablets for digital check-in. It also outlines facilities, target customers, employee management and training programs, methods for analyzing customer data, and forecasting tourism demand in Goa. The goal is to position the hotel as a leader in hospitality technology and customer service by understanding customer preferences and addressing current challenges in the industry.
The document discusses the largest hotel chains in the world. It provides information on 16 major hotel brands, including IHG, Best Western, Marriott, Hilton, Accor, Starwood, Wyndham, Hyatt, Rezidor, Choice, Jumeirah, Four Seasons, The Lalit, Taj, Oberoi, and ITC Hotels. It details the number of properties, rooms, locations, brands, and other facts about the operations of each global hotel company.
This document summarizes the key aspects of a business hotel. It begins by defining a hotel and then a business hotel, noting that business hotels cater primarily to business travelers and are located near business districts. They provide amenities focused on business needs, such as high-speed internet, business centers, meeting halls, and secretarial services. The document lists several common amenities at business hotels like conference rooms, gyms, and workspace. It concludes that business hotels are well-suited for business travelers who need facilities like fax, photocopying, meeting spaces, and WiFi during short stays focused on work.
The document discusses the front office department of hotels. It describes the front office as the department that interacts directly with customers and handles transactions between the hotel and guests. The front office includes the front desk, uniformed services, and front office accounting. It outlines the basic responsibilities of the front office like creating guest accounts and ensuring guest satisfaction. It then describes the structure and sections of the front office department, including reservation, reception, guest services, accounts, communication, and the roles of various front office managers.
This document discusses hotel franchising. Some key points:
1) Hotel franchising is an attractive means for international expansion as it has lower risk than equity-based strategies.
2) Hotel franchises frequently involve a management contract arrangement where a third party operates the franchised property.
3) Franchise agreements allow hotel owners to access a brand name and support services in exchange for fees paid to the franchisor.
The Park Plaza Chandigarh hotel is located in Sector 17 of Chandigarh, India, providing easy access to local attractions. The hotel has 138 rooms of various types, as well as on-site restaurants, a business center, fitness facilities, and meeting spaces accommodating up to 500 guests. Club Carlson membership offers rewards and benefits at over 1,000 participating hotels worldwide.
The document discusses the planning and development process for resorts. It describes the five phases as: 1) conceptualization and planning, 2) feasibility analysis, 3) commitment, 4) design and construction, and 5) management and operation. It also outlines the various teams and their roles, from physical plant to ancillary. Key documents in the process like the master plan and environmental impact statements are also summarized.
Senior Product Marketing Manager Case Study - Trivago.pdfJohn R. Lee
The document provides details for a case study on launching an expanded "Family-friendly" feature called "Families" in the UK. It includes two tasks - the first is to develop a go-to-market plan for the feature launch, and the second addresses what to do if the destination recommendations engine is not working properly two days before launch. Market insights on family travel are also presented, along with a proposed go-to-market strategy, objectives, metrics, and need for collaboration across departments.
This document discusses market segmentation, targeting, and positioning. It defines key terms like market segmentation, target market, and the criteria for effective segmentation. It also outlines the four main bases for segmenting consumer markets - geographic, demographic, psychographic, and product-related segmentation. Finally, it discusses the market segmentation process and different strategies for reaching target markets like undifferentiated, differentiated, concentrated, and micromarketing.
Attracting the new generation of Hotel TravelersSabrina Fruehauf
The document provides recommendations for Best Western International to attract millennial hotel travelers. It summarizes research findings showing that millennials prioritize free WiFi, cleanliness, and friendly staff. It recommends making hotels more adult-friendly by adding amenities like bars and gyms while minimizing kids areas. It also suggests improving cleanliness perceptions through marketing, training, and incentives. Additional recommendations include increasing prices based on target demographics, launching a simple "free night" loyalty program, and a more robust "Best VIP" program for frequent business travelers. The recommendations are supported by consumer research data and analytics on competitor programs.
Welcome to Heritage Village a new venture of Bajor Group of Hotels in the hospitality industry introduces itself as the Rajasthani Villages them based Hotel of Rajasthan with 27 luxury cottages with all modern amenities and facilities, The Heritage Village is spread over 5 acres of lush green area located amidst plenty of herbal plants, trees and flowers.
The document provides information about new prototype hotel designs from Best Western, including the Best Western Atrea and Classic prototypes. The Best Western Atrea prototype is described as leveraging Best Western's heritage and experience in the mid-scale market to make an immediate impact and open up the upper mid-scale market. Details are given about the Best Western Atrea Parallel design, including its 100 rooms, building square footage, floor plans, site plans, and public and guest room areas.
The document summarizes tourism trends and statistics for the USA in 2013. It finds that in 2011, the USA had record high travel receipts from international visitors of over $116 billion, a 12% rise from 2010. The top international visitor markets were Canada, Mexico, UK and Japan. New York City was the top destination for international visitor spending. The travel and tourism industry in the USA generates over $1.3 trillion in annual economic output and supports over 8 million jobs. Online travel booking is also increasing, with Expedia and Priceline being the top online travel agencies.
The document discusses a titanium mining investment opportunity through Century Global's Titanium Revenue Programme (TRP). It summarizes the project, including that titanium demand is increasing globally driven by industrialization, and that Century Global has partnered with a mining company that owns 11 titanium mines in China. It outlines the TRP, where investors can purchase lots to receive bi-weekly revenue sharing payments over 9.5 months from the mining proceeds, with the potential to receive 146% returns on investment.
PLEN is a small bipedal humanoid robot designed for harmony with human users. The PLEN2 project aims to promote PLEN as an open standard in robotics by disclosing its software, circuit diagrams, and mechanical designs. The project will also open PLEN stores to sell motion data, apps, controllers, and custom hardware to support users in becoming makers and developers of PLEN robots. The business model involves licensing the PLEN principles and designs to manufacturers and operating an online store for robot equipment and apps.
Final Approved Best Western Way _Fall 2016_Oct 25.2016Courtney McCurry
Best Western is celebrating its 70th anniversary in 2016, having grown from a handful of motels founded by M.K. Guertin in 1946 to a global brand with over 4,100 hotels in more than 100 countries. The theme of the anniversary, "It's a New Dawn," reflects Best Western's continued evolution and success over 70 years. Recent initiatives like the brand refresh and new hotel brands Executive Residency, Vīb, and GLō signal an exciting future. Best Western's story is one of individuality, evolution, and achieving what once seemed impossible through the dedication of its members worldwide.
Based on your responses, your risk tolerance profile suggests that you are willing and able to take on an above-average level of risk in your investments in order to pursue above-average returns. You have a long-term investment horizon and do not need immediate access to your investment funds. You are comfortable bearing short-term volatility and occasional negative returns. Your risk tolerance would support an aggressive growth-oriented asset allocation strategy.
Welcome to Paradis, Le Meridien Bora Bora Raj Devas
Le Méridien Bora Bora is a luxury resort located on a private islet in Bora Bora, French Polynesia. It is a 15 minute boat ride from the airport and offers overwater bungalows, beach villas, and suites with views of the stunning blue lagoons and Mount Otemanu. Guests can enjoy Polynesian cuisine at the on-site restaurants, bars serving tropical cocktails, two infinity pools, a spa, fitness center, and activities like visiting the on-site turtle conservation center. The secluded resort provides a romantic escape for weddings or honeymoons in a tropical paradise.
Silver Beach Resort Project Dominica Citzenship by InvestmentM Bilal
Silver Beach Resort Project is the Government Approved Real Estate Development in Dominica Allowing Investor to Attain Citizenship by Investment Easiest and Fastest Way.
The Kingsbury Hotel, Colombo and Amaya Resorts are 4 and 5 star luxury hotels and resorts across Sri Lanka - one of the fastest growing holiday destinations. Amaya Resorts cover the beautiful beaches at Pasikuda, Sri Lanka's historic second city at Kandy and the heart of The Cultural Triangle at Dambulla with 8 luxury hotels and resorts. 3 are members of Small Luxury Hotels of the World. The Kingsbury Hotel and Amaya Resorts are represented for sales in the UK and Europe by SmartOtels - the London-based sales and marketing representation company for luxury hotels and resorts in Asia.
Best Western is a global hotel brand with over 4,100 independently owned and operated hotels across 100 countries. Founded in 1946, Best Western pioneered the hotel industry and gives its member hotels a powerful voice. Best Western offers stability, consistency, and has never been bought out. Developing a Best Western branded hotel is an opportunity to generate superior revenue and consistently high returns on investment.
2009 Wyndham Brand Overview Virginia Crossingsransencia
Wyndham Hotels and Resorts is a global hotel brand with over 80 properties located around the world. It aims to meet the needs of modern travelers, especially Generation X, through innovative design and personalized experiences. Wyndham offers a wide range of hotel types from casual upscale to premium full-service to resorts, with meeting and event facilities to accommodate any occasion. It is committed to delivering great experiences to customers through its Count On Me service culture.
The internship report summarizes Babar Ahmad's 6-week internship at the Marriott hotel and resorts in Islamabad. [1] He interned in the finance department, learning about financial procedures, auditing, budgeting, and cost control. [2] During his internship, he helped develop some business processes and procedures and learned disciplines of corporate culture. [3] He gained experience in income auditing, verifying food issuance reports, and using financial systems like Oracle.
The document summarizes Wyndham Hotel Group, the world's largest hotel company. It has over 7,100 hotels in more than 66 countries representing over 608,000 rooms. Wyndham offers 15 hotel brands spanning different price points and segments. It provides extensive support services to its owners, including pre-opening support, operational support through on-site consultations and a support desk, revenue management services, and development and sourcing assistance. Wyndham also markets its brands through various channels and its Wyndham Rewards loyalty program.
The document describes Hotel Inner Circle, a 3-star hotel located in Hyderabad, India. It provides details about the hotel's amenities, facilities, rooms, and food offerings. The hotel aims to provide a comfortable stay for holidays, social gatherings, and business. It is managed by Mr. Vinay Saboo and has been operating since the 1980s. The hotel focuses on vegetarian cuisine and believes in treating guests with hospitality.
EpicenterSpark Hospitality International is a full-service hospitality consulting and management company specializing in hotels, resorts, vacation rentals, and senior living. They have a team with over 100 years of combined experience in these sectors. Their services include strategic planning, operations, marketing, revenue management, and more. Their goal is to help clients outperform their goals through innovative strategies and a focus on service excellence.
The document provides information about Novotel Visakhapatnam, a hotel located in Visakhapatnam, India. It is part of the Accor hotel group and offers 225 rooms, multiple restaurants and bars, and over 3,600 square meters of indoor and outdoor event space. The document outlines the hotel's departments, facilities, and marketing strategies. It aims to establish itself as a top international hotel through consistent offerings, sustainable practices, and innovation.
Landmark International Hotels provides hotel management and consulting services. It manages properties in Lebanon, Iraq, and Kurdistan, and offers general management, operational systems, finance administration, marketing, and training. The company manages three hotel brands - Landmark Hotels, Landmark Boutique, and Landmark Express - and provides hospitality consultancy, project management, and additional consulting services to clients.
Hotels can be classified in various ways such as by star rating, size, location, clientele, ownership, levels of service, and duration of stay. Star ratings typically range from 1 to 5 stars and indicate the amenities and quality of service offered. Hotel size is defined as small (under 25 rooms), average (25-99 rooms), above average (100-299 rooms), and large (over 299 rooms). Location includes downtown, suburban, airport, resort, and other categories. Ownership can be franchise, management contract, or independent. Higher star ratings and more luxurious amenities generally correspond to higher levels of service and longer, more resort-style stays.
Courtyard by Marriott launched a brand refresh campaign called "It's a New Stay" in 2011 to update the aging brand image and revamp 850 locations across 35 countries. The rebranding modernized hotel lobbies, rooms, and amenities and overhauled service and training. Marriott also updated the logo, slogan, and colors. As a result of the holistic rebranding approach, Courtyard has grown from around 600 locations in 2005 to over 850 locations currently, with 15 more planned to open by 2012. The campaign has proved successful in increasing consumer demand and preference for Courtyard hotels.
Courtyard by Marriott launched a brand refresh campaign called "It's a New Stay" in 2011 to update the aging brand image and revamp 850 locations across 35 countries. The rebranding modernized hotel lobbies, rooms, and amenities and overhauled service and training. Marriott also updated the logo, slogan, and colors. As a result of the holistic rebranding approach, Courtyard has grown from 600 to over 850 properties since 2005 and consumer demand to stay at Courtyards has increased.
Radisson Hotel Group is introducing a new brand called Radisson Individuals to provide value to both guests and hotel owners. Radisson Individuals will allow independent hotels to benefit from Radisson's global platform, network, and brand awareness while maintaining their unique identities. Key benefits for member hotels include access to Radisson's distribution channels, loyalty programs with over 140 million members, centralized procurement to optimize costs, and business intelligence tools. To qualify as a Radisson Individuals hotel, properties will undergo a simple compliance assessment on quality, fire and life safety standards, and IT systems connectivity.
Taj Hotels Resorts and Palaces is a worldwide chain of luxury hotels and resorts with 76 hotels, palaces, islands and resorts across 12 countries. It was founded in British-ruled India and offered guests luxury amenities like English butlers and Turkish baths. The brand maintains high standards of customer service and innovation, and regularly advertises to reinforce its values of warmth, luxury and efficiency. It offers a wide range of hotel services including business, leisure, meeting/banquet facilities, and has introduced new services like loyalty programs and cyber butlers. The brand is recognized with several awards for marketing, wellness services and customer responsiveness.
Marriott International is a global hospitality company with over 2,600 properties in 65 countries. The document discusses Marriott's history, strengths such as its international brand recognition, and weaknesses like insufficient parking. It also analyzes opportunities for growth and threats from competitors. Marriott has implemented IT systems like MARSHA for reservations and a Siebel CRM system to improve the customer experience and increase sales. Recommendations are provided to address weaknesses and better serve customers.
Rosewood Hotels & Resorts: Branding to Increase Customer Profitability and Li...Diptam Roy Choudhury
Rosewood Hotels & Resorts operates 19 luxury hotels across 11 countries. Founded in 1979 by Caroline Rose Hunt, Rosewood aims to create residential-style luxury hotels offering personalized service. Each Rosewood property embraces the brand's "A Sense of Place" philosophy reflecting the local history, culture and character. While Rosewood properties have individual appeal, consolidating under a single brand could increase cross-property usage from the current 5% to 10-15% enjoyed by corporate hotel brands, growing revenue and loyalty. However, some concerns include weakening the individual identity of historic properties and losing employees and guests attached to independently branded hotels.
This document summarizes the services provided by L.E. Hotels, a hotel representation company. It outlines their global sales offices, technology platforms, marketing programs, and focus on driving revenues and ROI for member properties. Key services include distribution through major channels, a rewards program, sales support, and tools to optimize rates and revenues. The goal is to generate more business while providing personalized service comparable to being on a hotel's own team.
This document summarizes the services and benefits provided by L.E. Hotels, a hotel representation company. L.E. Hotels offers a global portfolio of unique boutique hotels and provides sales, marketing, revenue management, and technology services to help its member hotels maximize profits. Key benefits for members include access to L.E. Hotels' global sales team and large network of corporate accounts and travel agents, as well as marketing programs, a robust booking engine, and a guest loyalty rewards program.
This document summarizes a presentation on achieving hotel excellence. Some key points include: great service is paramount for guests; guests enjoy unique experiences like food, amenities, and activities; and innovation and operational sensitivity are important for long-term marketing success. Examples of excellent practices at hotels include unique restaurant concepts, amenities like welcome gifts and notes, and optimizing spaces for maximum functionality. Achieving excellence requires constant learning, observing other top hotels, and focusing on outstanding guest service above all else.
The document introduces the author, Md. Mahafuzul Islam, and provides an overview of their internship report on the front office operations of Hotel Silver Shine in Cox's Bazar, Bangladesh. It outlines the objectives of the report, which include completing their BTHM degree, enhancing IBAIS University's reputation, learning about Hotel Silver Shine's operations, and improving the hospitality industry in Bangladesh. It also provides a chapter plan that will discuss the hotel and tourism industry, Hotel Silver Shine's profile and departments, operations analysis, problems and recommendations.
Similar to Best Western Hotels & Resorts - Best Western is a global powerhouse (20)
Our excursions in tahiti offer stunning lagoon tours, vibrant marine life encounters, and cultural experiences. We ensure unforgettable adventures amidst breathtaking landscapes and serene waters. For more information, mail us at tracey@uniquetahiti.com.
How To Talk To a Live Person at American Airlinesflyn goo
This page by FlynGoo can become your ultimate guide to connecting with a live person at American Airlines. Have you ever felt lost in the automated maze of customer service menus? FlynGoo is here to rescue you from endless phone trees and automated responses. With just a click or a call to a specific number, we ensure you get the human touch you deserve. No more frustration, no more waiting on hold - we simplify the process, making your travel experience smoother and more enjoyable.
BTW UK Visa Application Process, Uk Visa complete guide, Uk Visa fees, requirements and application process. Know all about uk visa and best way to apply for the uk visa. Get to know about the requirements that allows you for the faster visa appliaction. BTW UK Visa Application Process, Uk Visa complete guide, Uk Visa fees, requirements and application process. Know all about uk visa and best way to apply for the uk visa. Get to know about the requirements that allows you for the faster visa appliaction. BTW UK Visa Application Process, Uk Visa complete guide, Uk Visa fees, requirements and application process. Know all about uk visa and best way to apply for the uk visa. Get to know about the requirements that allows you for the faster visa appliaction. BTW UK Visa Application Process, Uk Visa complete guide, Uk Visa fees, requirements and application process. Know all about uk visa and best way to apply for the uk visa. Get to know about the requirements that allows you for the faster visa appliaction. BTW UK Visa Application Process, Uk Visa complete guide, Uk Visa fees, requirements and application process. Know all about uk visa and best way to apply for the uk visa. Get to know about the requirements that allows you for the faster visa appliaction. BTW UK Visa Application Process, Uk Visa complete guide, Uk Visa fees, requirements and application process. Know all about uk visa and best way to apply for the uk visa. Get to know about the requirements that allows you for the faster visa appliaction. BTW UK Visa Application Process, Uk Visa complete guide, Uk Visa fees, requirements and application process. Know all about uk visa and best way to apply for the uk visa. Get to know about the requirements that allows you for the faster visa appliaction. BTW UK Visa Application Process, Uk Visa complete guide, Uk Visa fees, requirements and application process. Know all about uk visa and best way to apply for the uk visa. Get to know about the requirements that allows you for the faster visa appliaction. Get information in this PDF and simplyfy your visa process.
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This research dissertation investigates the complex interplay between transportation and the tourism industry in Nigeria, aiming to unravel critical insights that contribute to the enhancement of the overall tourist experience. The study employs a multi-faceted approach, literature review establishes a robust theoretical framework, incorporating The Service Quality and Satisfaction Theory to guide the research questions and hypotheses.
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2. Best Western® Hotels & Resorts is focused on a single mission: driving superior revenue and value to our
hoteliers and developers. It is this concentrated focus that has allowed us to build a global powerhouse,
expanding to 4,100 hotels in 100+ countries and territories worldwide. To signify this growth and success we
introduced a new contemporary, energetic and relevant look for our company and family of brands in 2016.
Best Western’s hotel brands suit the needs of both developers and today’s savvy travelers, reaching every market
from midscale, upper-midscale and upscale in urban, primary destination and secondary locations. To allow for
continued hotel growth in primary, destination markets.
Best Western®
Best Western Plus®
Executive Residency by Best WesternSM
Vīb®
Best Western Premier®
BW Premier Collection®
Our new refreshed brand portfolio complements our award-winning marketing programme and partnerships.
Best Western’s award-winning loyalty programme, Best Western Rewards®, is one of the most valuable reward
programs in the industry.
This is an exciting time for Best Western Hotels & Resorts, and we hope you’ll come onboard to
be a part of it.
Suzi Yoder
Senior Vice President
International Operations
*Based on Brand Keys 2015 Customer Loyalty Engagement Index®
Meet the New Best Western Hotels & Resorts
The Most Industry Awards of Any Brand.
U.S.News & World Report
2013, 2014, 2015
3x More Award-winning Hotels
Than the Industry Average
4x
AAA Partner of the Year
2008, 2009, 2010, 2011,
2013, 2014, 2015
7xBusiness Travel News
#1 Upper Midscale 2014, 2015
#1 Midscale 2014
#1
HSMAI – Adrian
31 in 2013, 25 in 2014, 50 in 2015
50
Best Hotel Website
2011, 2012, 2013, 2014, 2015
5x
Top Loyalty Program
by Loyalty 360 2014, 2015
2x Customer Loyalty
2011, 2012, 2013, 2015
#1
Travel Weekly Magellan Awards
Loyalty Program, Website
Social Media, Marketing Campaign
16
eMarketer of the Year
2012, 2013, 2014
3x
Our Brands
Owners Focused . . . . . . . . . . . . . 5
Best Western® . . . . . . . . . . . . . . 6
Best Western Plus® . . . . . . . . . . . 8
Executive Residency by Best WesternSM
10
Vīb® . . . . . . . . . . . . . . . . . . . 12
Best Western Premier® . . . . . . . . . 14
BW Premier Collection® . . . . . . . . . 16
Member Support Services
Marketing & Sales . . . . . . . . . . . 18
Operations . . . . . . . . . . . . . . . . 19
Table of Contents
3. 1,911
Canada 201
pipeline 19
U.S. 1,840
pipeline 205
South America 111
pipeline 20
Africa 25
pipeline 15
Europe 1,252
pipeline 103
Asia 143
pipeline 68
Australia &
New Zealand 146
pipeline 33
Globally over 4,200 hotels in more than 100 countries & territories*
Actual Total 3,718
Pipeline Total 463
*Numbers are approximate, may fluctuate and include hotels currently in the development pipeline FY 2017.
Best Western Hotels & Resorts owners enjoy the benefits of a global
powerhouse; individuality and a support services team to help increase
their profits from the advantages provided by a global hotel chain.
Best Western’s branded hotels enjoy a highly competitive fee structure
and the lowest reservation fee structure in the industry.
Lower Fees
Higher Profits
The Power of a
Global Brand
Not only does Best Western have a great management team,but with
the way our business model is structured,our hotel owners are interested
in both their hotel and the brand success as well.
Ron Pitamber
Best Western Owner
“
”
Owners Focused
Generations of business and leisure travelers have relied on Best Western
Hotels & Resorts branded hotels to deliver a comfortable stay at exceptional
value.With such a strong leadership position firmly established for seven
decades,developing a Best Western branded hotel today remains an
unparalleled investment opportunity with the proven ability to consistently
generate superior revenue.
4. Leader in the Midscale Market
A Rewarding Experience Stay-After-Stay.Page 6 | Best Western®
Hotels & Resorts
Best Western Hotel Amenities Include:
• Breakfast to start the day
• Free high-speeds Internet service
• In-room coffee and tea maker
• Guest Computer and printer with copy/fax
services
• Minimum TV size is 32”
• Best Western Rewards®, our award-winning and
fast growing loyalty program, offered to
each guest
Developing a Best Western®
hotel today presents an
unprecedented investment opportunity. Designed
to perform in almost any location, our midscale
hotels provide exactly what matters most – a
welcoming environment, comfortable rooms, and
great service – with a truly exceptional value for
guests, as well as developers.
Best Western Prototype
5. An Upper-Midscale Opportunity
Enhanced Style. Upgraded Amenities. Superior Performance.
For developers who want to enter the upper-
midscale market with a solid brand backing,
Best Western Plus®
is the perfect solution. With
striking architectural details and a flexible layout,
Best Western Plus hotels can be adapted to fit
specific size and location preferences.
Page 8 | Best Western®
Hotels & Resorts
Best Western Plus Prototype
Best Western Plus Hotel Amenities Include:
• Modern and unique exterior and welcoming lobby
• Upgraded interiors and stylish bath amenities
• Breakfast in an enhanced dining area
• Spacious in-room work desk
• Complimentary high-speed Internet
• In-room coffee and tea maker
• Fitness Center
• Business Center
• Next day Dry Cleaning / Laundry Services
• Best Western Rewards®, our award-winning and
fast growing loyalty program, offered to
each guest
6. Page 10 | Best Western®
Hotels & Resorts
An Extended Stay Option with
Dual-Branding Opportunities
Executive Residency by Best WesternSM
provides
exceptional longer-term accommodations for
guests seeking the perfect combination of hotel
and home. Our turnkey solution presents a
profitable opportunity for developers, satisfying
the needs of one of the fastest growing
segments in the hotel industry today.
Dual-Branding
An Executive Residency hotel can be
combined with Best Western Plus®
to provide
transient guests with more options, services
and amenities. With two distinct types
of guestrooms available, the lobby area
becomes a shared space servicing arrivals
and check-ins, food and beverage offerings,
and a communal area for guests to unwind.
Best Western Plus®
Executive Residency – Dual-Branding
Dual-Brand Prototype
Executive Residency by Best Western Hotel
Amenities Include:
• Upgraded interiors and stylish bath amenities
• An on-site guest laundry
• Ice Machine Provided for guests use
• Kitchenette provided in all guest rooms
• Fitness Center and pool
• Complimentary high-speed Internet
• Business Center
• Guest rooms suitable for in-room dining
• Best Western Rewards®, our award-winning and
fast growing loyalty program, offered to
each guest
7. Page 12 | Best Western®
Hotels & Resorts
An Innovative New Upper
Midscale Boutique Brand
An Industry Trendsetter
Today’s connected traveler is looking for
unparalleled service, social engagement, and
technology integration. Vīb®
brings that to
guests in the upper midscale market with
stylish design and a focus on convenience and
technology that will exceed their expectations.
• Ideal for key urban and primary downtown
locations
• Unique flexible design specifications with
minimal footprint required
• Cost-effective construction
• Designed for operational efficiency
• Retail outlets serving premium upscale
food & coffee
• Lobby or rooftop bar, a cozy fireside hearth,
gaming pods, fitness center, and a ‘Zen Zone’
to cater to millennial travelers
• Participation in Best Western Rewards®, our
award-winning and fast growing loyalty
program
®
8. Page 14 | Best Western®
Hotels & Resorts
A Premium Product with Refined Style
and Superior Earning Potential
Designed for the guest who expects the very best.
Best Western Premier®
hotels are strategically
positioned to attract savvy business and leisure
travelers who expect a high level of service and
luxury amenities.
Best Western Premier Hotel Amenities Include:
• Stylish hotel design with detailed finishes
• On-site dining and bar
• High-end guest rooms and suites
• Modern amenities and features
• Modern and unique exterior designs
• Premium linens and towels
• LCD or plasma television 40” or larger
• In-room safe and refrigerator
• Boardrooms and meeting spaces
• Well-equipped business center
• Energizing fitness center
• Best Western Rewards®, our award-winning and
fast growing loyalty program, offered to
each guest
9. Page 16 | Best Western®
Hotels & Resorts
A unique soft brand model
with a high-performance ROI
The Ultimate in Luxury.
The BW Premier Collection®
provides
independent hoteliers the opportunity to
retain their individuality while locking in the
advantages of a global powerhouse.
BW Premier Collection hotels are carefully
selected upscale and luxury hotels that have
been recognized by TripAdvisor®
with a 4-star
customer experience rating or higher.
Independent upscale hotels in primary or
destination markets will benefit from our:
• Best Western’s negotiated OTA margins
allow your hotel to be more profitable,
while preserving your unique name, design
and orientation
• Short term contracts
• Participation in Best Western Rewards®
,
our award-winning and fast growing
loyalty program
• Optional pay to participate: Sales,
Revenue Management and Operation
Programs available
®
10. Driving Sales
Best Western provides many paths to increasing sales with access to...
· Key Global Accounts
· RFP Programme’s
· Global FIT Programme
· Attendance at Global Trade Shows
Digital Marketing
Our Digital Marketing team ensures hotels are fully optimised on bestwestern.com,
assessing your online presence and uploading new content to connect your hotel
with more potential guests.
Online Sales
Bestwestern.com provides full secure on-line booking and multi-lingual capabilities,
driving $70 Million in monthly revenue to our hotels worldwide.
Best Western Rewards ® - Loyalty Club Programme
Is a truly global loyalty programme, delivering $4 Billion to Best Western hotels
around the world. Strategically aligned with lifestyle and airline partners such as
American Airlines, Lufthansa, Aeroflot, South African Airways, Air France/KLM and
Turkish Airlines.
Worldwide Sales
Continually leverages the power of our global infrastructure to maximise revenue
delivery, capitalise on new opportunities, and increase the earnings potential of our
hotels.
Support Services
Marketing & Sales
Page 18 | Best Western®
Hotels & Resorts 17
On Boarding
Our highly qualified support teams offer their expertise and training to give you every competitive advantage.
Quality Assurance
Best Western’s quality assurance is a global uniform system that helps our hoteliers maintain their properties to an
international standard.
Revenue Distribution Management
Centralised Revenue Management service which helps grow the hotels online exposure, occupancy, average daily rate
and bottom line results.
Global Distribution Systems
Seamless connection to all of the major systems including Sabre, Amadeus, Galileo and Worldspan.
Guest Satisfaction System
Best Western’s online guest survey tool Medallia allows guests the opportunity to offer feedback that will be delivered
directly to the hotelier’s desktop providing invaluable insight into the hotels performance by department. In addition,
the harvesting of 3rd party and social media sites allows for feedback to be seen and responded to in one place
rather than a multitude of sites.
Best Western Customer Care Training
I Care® is a comprehensive training programme focused on helping properties to achieve superior Customer Care and
guest retention.
Call Centres
Our multi-lingual global reservation centres mean your hotel is available to all potential customers around the world
24 hours a day, 7 days a week through toll free numbers for booking in over 70 countries.
Lower Fees, Greater Profits
Best Western’s competitive fee structure allows you to drive more revenue to your bottom-line.
Support Services
Operations