The document provides an overview of the Ritz Carlton hotel company. It discusses the company's history, vision, management training program, properties, services offered, loyalty program, CSR activities, awards, and upcoming projects. Specifically, it notes that Ritz Carlton is owned by Marriott and has 81 hotels across 26 countries. The management trainee program is known as the "Seven Day Countdown" and trains employees in the company's gold service standards. It also describes the facilities and amenities available at the Ritz Carlton resort in Dubai, such as its 148 rooms and multiple dining options.

1. Ritz Carlton Hotel Company

2. Table Of Content
o Introduction
o History
o About hotel group
o Vision and Mission Statement
o Management Trainee Program
o Imaginary of Website
o About hotel property
1. Classification
2. Room division
3. Restaurants
4. Service provided
5. Programs Conducted
o Loyalty Program
o CSR activities
o Books & Magazine on Ritz Carlton
o Awards
o Latest Update
o Conclusion
o Source

3. Introduction
o Ritz Carlton hotel company is a luxury, formal and
interactive service providing hotel
o Employees are trained in a way that they can anticipate
guests need.

4. History
o Cesar Ritz was the founder of Ritz Carlton hotels.
o Pioneers Of
Cesar Ritz Chef. Auguste Escoffier

5. About Hotel Company
o Ritz Carlton is owned by Marriott hotel company
o Bill Marriott is Chairperson
o Herve Humbler is CEO
o There in all 81 hotels in 26 countries
o About Logo

6. Vision and Mission Statement
Ritz Carlton Gold Standards
1. Credo
2. Motto
3. The three steps of service
4. Service value
5. The sixth Diamond
6. The Employee promise

7. Management trainee program
o Program is of seven days
o The program is known as “Seven Day Countdown”
o The program provides it’s staff with intensive training, and
to make them understand their Gold Standards.

8. Imaginary of Website
o The website is very lively
o Give the sense of beautiful service and ambience created at Ritz
Carlton hotel
o Easily accessible

9. About Resort property
o Ritz Carlton resort Dubai is 13 years old property
o Is spread over 35,000 sq feet area
o Near to Emirates golf club, JBR walking path through malls
and restaurants
o A 148 rooms resort.

10. 1. Classification
o Rooms rate: Luxury resort ($140-$450)
o Location: Resort
o Service provided:

11. 2.Rooms Division
Consist of No of rooms
1. Club Level Room 60
2. Suites Room 33
3. Rooms 55
Divided according to sq feet area and service provided.
o Check In and Check Out timings

12. 3.Restaurants
o La Baie Lounge
1. Ala Carte menu
2. Casual Smart dress code

13. 3.Restaurants
o Blue Jade
1. Ala Carte & Buffet
2. Smart Casual dress code

14. 3.Restaurants
o Splendido restaurant
1. Italian cuisine
2. Buffet & Ala Carte

15. 3.Restaurants
Amassena
1. Buffet & Ala Carte

16. 3.Restaurants
o Gulf Pavillion
1. Poolside restsurant
2. Bar serving cocktails

17. 3.Restaurants
o Lobby Lounge
1. Serving Bakery foods
2. In Beverage serves only tea and coffee

18. 3.Restaurants
o Library bar
1. Smoking is allowed here
2. Serves moktails and cocktails

19. 4.Service Provided
o Fitness Club
o Valet Parking
o Dining rooms
o Shopping Area
o Local Information
o Currency Exchange
o Travelling facility
o Business Class service
o Smoking Zone
o Wi Fi connection
o Spa

20. 5.Programs Conducted
o Cultural Programs and Events
o Name
1. Amaseena
2. Seafood Galore
3. Blue Jade
4. Gin & Tonic festival
5. Business lunch
6. Table for two
o Programs for kids
o Name
1. Beach on rock
2. Color my world
3. Mini chef day
4. Career day
5. Fitness is fun
6. Body fit kid
7. Science day

21. Loyalty Program
o Known as Ritz Carlton Reward Club
o Need to create account on it’s website
o Get rewards on staying in hotel
o Get Airline tickets.

22. CSR activity
o Known as “Community Footprints”
o Main goal is to preserve nature and environment

23. Books & Magazine on Ritz Carlton
o The Trumpet of Swan o Magazine

24. Awards

25. Latest Update
o Upcoming hotels of Ritz Carlton are:
1. The Ritz-Carlton, Rancho Mirage
2. The Ritz-Carlton, Kyoto
3. The Nile Ritz-Carlton, Cairo
4. The Ritz Carlton, Banglore
And many more upcoming project of Ritz Carlton hotel
company

26. Conclusion
o Premium level of service provided by employees.
o High level of dining experience
o A beautiful ambience created at every Ritz Carlton location
o One of the most influential CSR activity

27. Source
o www.expedia.com
o www.tripadvisor.com
o www.slideshare.net
o www.scribd.com
o www.ritzcarlton.com
o www.wikipedia.com
And Google images

28. Thankyou
-By Saket Singhal