Customer Service Industry is the main industry facing the problem of cybercrime due to tremendous us of internet. To gain new business opportunities call centers need to protect their customer details from these attacks. It also spoils the company brand name.
PingID provides cloud-based, adaptive multi-factor authentication (MFA) that adds an extra layer of protection for Microsoft Azure AD, AD FS, Office 365, VPN & and all of your apps. Learn more!
PingID provides cloud-based, adaptive multi-factor authentication (MFA) that adds an extra layer of protection for Microsoft Azure AD, AD FS, Office 365, VPN & and all of your apps. Learn more!
Your endpoints are your biggest vulnerability when it comes to cybersecurity. With solutions like mobile device management and multi-factor authentication you won't have to worry about on-going cyberthreats entering your environment
Securing sensitive data for the health care industryCloudMask inc.
Both 1) the growing adoption of Electronic Health Records (EHR) and personal health records and 2) technologies that ensure better patient safety, improved care and inputs for clinical decision-making are being made possible by the adoption of cloud technology in health care. It has become critical to ensure that complete medical data is made available to health care providers irrespective of where the patient or clinician is located
Secure and convenient strong authentication to protect identities and access to IT infrastructures is a key factor in the future of enterprise security. In the banking sector alone, Gemalto has contributed to large scale authentication rollouts for more than 3,000 financial institutions worldwide, with 50 million authentication devices delivered directly to our clients’ customers.
Through our knowledge and experience as the global leader in digital security, we have identified key steps to successfully implement strong authentication in your organization. The steps are presented in this guide.
A BASTION MOBILEID-BASED AUTHENTICATION TECHNIQUE (BMBAT)IJNSA Journal
Despite their proven security breaches, text passwords have been dominating all other methods of human authentication over the web for tens of years, however, the frequent successful attacks that exploit the passwords vulnerable model raises the need to enhance web authentication security. This paper proposes BMBAT; a new authentication technique to replace passwords, that leverages the pervasive user mobile
devices, QR codes and the strength of symmetric and asymmetric cryptography. In BMBAT, the user’s mobile device acts as a user identity prover and a verifier for the server; it employs a challenge-response model with a dual mode of encryption using AES and RSA keys to mutually authenticate the client to the server and vice-versa. BMBAT combats a set of attack vectors including phishing attacks, man in the middle attacks, eavesdropping and session hijacking. A prototype of BMBAT has been developed and evaluated; the evaluation results show that BMBAT is a feasible and competitive alternative to passwords.
Digital security has become of utmost importance to most companies, especially those who operate online or have large transactions.
Here we see the Impact of Insecure Communications.
What Strategies Are Crucial for Ensuring eCommerce Security in the Digital Era?Lucy Zeniffer
As a leading middle-row eCommerce development company, we prioritize robust strategies to ensure eCommerce security in the digital era. Our approach encompasses advanced encryption, multi-factor authentication, and continuous monitoring to safeguard sensitive data, providing clients with a secure and trustworthy online shopping experience.
Your endpoints are your biggest vulnerability when it comes to cybersecurity. With solutions like mobile device management and multi-factor authentication you won't have to worry about on-going cyberthreats entering your environment
Securing sensitive data for the health care industryCloudMask inc.
Both 1) the growing adoption of Electronic Health Records (EHR) and personal health records and 2) technologies that ensure better patient safety, improved care and inputs for clinical decision-making are being made possible by the adoption of cloud technology in health care. It has become critical to ensure that complete medical data is made available to health care providers irrespective of where the patient or clinician is located
Secure and convenient strong authentication to protect identities and access to IT infrastructures is a key factor in the future of enterprise security. In the banking sector alone, Gemalto has contributed to large scale authentication rollouts for more than 3,000 financial institutions worldwide, with 50 million authentication devices delivered directly to our clients’ customers.
Through our knowledge and experience as the global leader in digital security, we have identified key steps to successfully implement strong authentication in your organization. The steps are presented in this guide.
A BASTION MOBILEID-BASED AUTHENTICATION TECHNIQUE (BMBAT)IJNSA Journal
Despite their proven security breaches, text passwords have been dominating all other methods of human authentication over the web for tens of years, however, the frequent successful attacks that exploit the passwords vulnerable model raises the need to enhance web authentication security. This paper proposes BMBAT; a new authentication technique to replace passwords, that leverages the pervasive user mobile
devices, QR codes and the strength of symmetric and asymmetric cryptography. In BMBAT, the user’s mobile device acts as a user identity prover and a verifier for the server; it employs a challenge-response model with a dual mode of encryption using AES and RSA keys to mutually authenticate the client to the server and vice-versa. BMBAT combats a set of attack vectors including phishing attacks, man in the middle attacks, eavesdropping and session hijacking. A prototype of BMBAT has been developed and evaluated; the evaluation results show that BMBAT is a feasible and competitive alternative to passwords.
Digital security has become of utmost importance to most companies, especially those who operate online or have large transactions.
Here we see the Impact of Insecure Communications.
What Strategies Are Crucial for Ensuring eCommerce Security in the Digital Era?Lucy Zeniffer
As a leading middle-row eCommerce development company, we prioritize robust strategies to ensure eCommerce security in the digital era. Our approach encompasses advanced encryption, multi-factor authentication, and continuous monitoring to safeguard sensitive data, providing clients with a secure and trustworthy online shopping experience.
5 Reasons Why Your Business Should Consider Strong Authentication!Caroline Johnson
User authentication is a process that allows a website, application, or device to verify the identity of its users. The main purpose of user authentication is to ensure that no third-party or unknown user has access to your account.
Download this eBook for more information: https://bit.ly/3WoKwpy
10 ways to protect your e commerce site from hacking & fraudWebSitePulse
According to the Hacked Website Report by Sucuri, the number of websites getting compromised by hackers is increasing every year. The damage related to cybercrime is expected to hit $6 trillion by the end of 2020.
If you are planning to launch an eCommerce website or already running a successful one, you must have to upgrade the security of your website regularly. Here, I am sharing some useful ways to keep your eCommerce site safe from hackers and fraudsters.
We are a new generation IT Software Company, helping our customers to optimize their IT investments, while preparing them for the best-in-class operating model, for delivering that “competitive edge” in their marketplace.
Ecommerce security is a collection of rules ensuring that online transactions are secure. Online retailers must protect themselves from cyberattacks like physical stores do by investing in security guards or cameras to deter theft.
In this blog, we’ll explore the most common security tips for the threats we discussed in our latest LinkedIn post faced by ecommerce stores in India. Take your time – read on to safeguard your ecommerce store online today!
Five ways to protect your crm data in the cloudSalesBabuCRM
In today’s world of advanced hacking mechanisms, its widely accepted that most data theft starts from within an organisation. By holding the data off-site or in a dedicated cloud environment, our customers can minimise the risk of internal data theft and know that their data is completely protected.
1. Original Post by Catherine JohnsonCryptographic MethodsCSantosConleyha
1. Original Post by Catherine Johnson
Cryptographic Methods:
Cryptography is the science of concealing information or encrypting information. Computers use complex cryptographic algorithms to enable data protection, data hiding, integrity checks, nonrepudiation services, policy enforcement, key management, and exchange, and many more (Conklin, 2018). Cryptography is classified into three types symmetric cryptography, asymmetric cryptography, and hash functions
Symmetric cryptography is also known as secret-key cryptography. It uses a single key to encrypt and decrypt data making it the simplest type of cryptography. A plain text with the key produces the same cipher similarly, the ciphertext with the key produces the plain text. "Symmetric encryption is useful for protecting data between parties with an established shared key and is also frequently used to store confidential data" (Burnett & Foster, 2004). This type of cryptography is suited for bulk encryption as it is fast and easy.
Asymmetric cryptography is also known as public-key cryptography. In this method, two keys are used to encrypt data. One for encoding and the other for decoding. One of the two keys stays private while the other is shared. The algorithms are based on integer factorization and discrete logarithmic problems. This encryption method is used for authentication and confidentiality.
The hash function is a special mathematical function. It performs a one-way function, which means that once the algorithm is processed, there is no feasible way to use the ciphertext to retrieve the plaintext that was used to generate it (Conklin, 2018). Hashes provide confidentiality but not integrity because even though we cannot determine the original text, we can ascertain the modified text. These are utilized in programs, text messages, and operating systems files.
Public Key Infrastructure (PKI):
It is an infrastructure that enables users to communicate securely. PKI uses the asymmetric method; one private key and one public key. The public key can only decrypt the file encrypted by the private key, which affirms the receiver and the sender's information is secure during a transaction. The challenges PKI face is the storage and protection of the keys. The encryption keys can be stolen or unrecoverable based on the measures taken to store them. Additionally, failure to issue and renew certificates can cause large-scale connectivity issues.
Physical Security:
Physical security needs to be maintained to prevent attackers from gaining access to steal data. Physical security is essential in an organization to prevent unauthorized individuals from causing harm to the business. If systems and devices are physically accessed, all files, data, information, and networks can be compromised. Granting limited access to employees to computer rooms or server rooms can prevent theft and help with intentional and unintentional damages. Perimeter security is also important, especially for sites ...
1. Original Post by Catherine JohnsonCryptographic MethodsCAbbyWhyte974
1. Original Post by Catherine Johnson
Cryptographic Methods:
Cryptography is the science of concealing information or encrypting information. Computers use complex cryptographic algorithms to enable data protection, data hiding, integrity checks, nonrepudiation services, policy enforcement, key management, and exchange, and many more (Conklin, 2018). Cryptography is classified into three types symmetric cryptography, asymmetric cryptography, and hash functions
Symmetric cryptography is also known as secret-key cryptography. It uses a single key to encrypt and decrypt data making it the simplest type of cryptography. A plain text with the key produces the same cipher similarly, the ciphertext with the key produces the plain text. "Symmetric encryption is useful for protecting data between parties with an established shared key and is also frequently used to store confidential data" (Burnett & Foster, 2004). This type of cryptography is suited for bulk encryption as it is fast and easy.
Asymmetric cryptography is also known as public-key cryptography. In this method, two keys are used to encrypt data. One for encoding and the other for decoding. One of the two keys stays private while the other is shared. The algorithms are based on integer factorization and discrete logarithmic problems. This encryption method is used for authentication and confidentiality.
The hash function is a special mathematical function. It performs a one-way function, which means that once the algorithm is processed, there is no feasible way to use the ciphertext to retrieve the plaintext that was used to generate it (Conklin, 2018). Hashes provide confidentiality but not integrity because even though we cannot determine the original text, we can ascertain the modified text. These are utilized in programs, text messages, and operating systems files.
Public Key Infrastructure (PKI):
It is an infrastructure that enables users to communicate securely. PKI uses the asymmetric method; one private key and one public key. The public key can only decrypt the file encrypted by the private key, which affirms the receiver and the sender's information is secure during a transaction. The challenges PKI face is the storage and protection of the keys. The encryption keys can be stolen or unrecoverable based on the measures taken to store them. Additionally, failure to issue and renew certificates can cause large-scale connectivity issues.
Physical Security:
Physical security needs to be maintained to prevent attackers from gaining access to steal data. Physical security is essential in an organization to prevent unauthorized individuals from causing harm to the business. If systems and devices are physically accessed, all files, data, information, and networks can be compromised. Granting limited access to employees to computer rooms or server rooms can prevent theft and help with intentional and unintentional damages. Perimeter security is also important, especially for sites ...
The 14 Most Common Security Risks For SaaS Applications And How To Fix Them.pdfGroovy Web
Nowadays SaaS has become trendy and utilized as a common software model in the world but the SaaS security concerns are also growing with it. The experts in the market are saying that its buzz not going to down very soon.
How To Plan Successful Encryption StrategyClickSSL
Nowadays, almost every digital device is connected to the internet. There are many benefits of staying online such as receiving information on real time, mobility, and affordability. Previously there was limited functionality available on the online platform such as browsing news, information and watching videos.
Ways to help your Call Center employees handle stress EffectivelyTentacle Cloud
Call center managers are often under pressure to get responsibilities completed within the deadlines, sometimes having to work with fewer resources than they would have wished for.
Customer Retention Strategies for old Clients Tentacle Cloud
The customer facility and marketing are usually looked upon as two different subdivisions. Each division can be made easier and the businesses can achieve their goals faster.
Tips to stay in direct touch with the customers via Social MediaTentacle Cloud
Social media is used to support customers, address current problems, and solve the customer enquires. The companies must acquire to listen to the valid queries and complaints of the customers.
Steps to optimize productivity by Cultivating ValuesTentacle Cloud
Every communication with a customer is a chance to establish a positive affiliation, be it over the phone, over social media or otherwise. Call centers fulfill a very excited purpose. They are the midway between the customer and the company.
How technology help students in self directed learning in top 5 waysTentacle Cloud
The period of self-reliant learning has started. It establishes a relationship between learning and technologies. Each student can easily study according to his or her own pace.
How to use activity code in your call centerTentacle Cloud
It is very difficult to keep a track of communication on daily basis in a contact center. Call disposition code or activity codes are the tags that are used to designate the outcome of a call.
30 Benefits of Call Center Software Too Good to IgnoreTentacle Cloud
The benefits of using call center software are many. In addition to the fact that you can use and capitalize on the software, your call center will be able to address several issues only a few contact centers know of. Companies that use call center software which allows them to pick and choose the calls they field no longer have to take calls in the order in which they are received.
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Maintain Positive Attitude in Customer Service Using These TipsTentacle Cloud
Exhaustion, unease, lack of motivation, hesitation and frustration are described as most common problems resulting in overall burnout and occupational hazard in customer service. In this blog, we are going to discuss the importance of having a positive attitude while working in customer service. It includes tips on setting the tone of communication, building strong customer relationships, and working to maintain a reliable conduct.
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10 Effective Ways to Collect Customer FeedbacksTentacle Cloud
Feedback are significant to understand what customers love about your product and how you could enhance their experience. It guides and informs your decision-making and influences your product roadmap. It is also very important for evaluating customer satisfaction among your current customers.
http://www.tentaclecloud.com/signup.php
9 Simple Ways for Winning Back the Lost CustomersTentacle Cloud
Customer churn is an important metric since it is quite inexpensive to retain existing customers than it is to get new customers – getting business from new customers means working leads all the way through the sales funnel, employing your marketing and sales assets during the practice. The growth rate of a company, measured by the number of new customers, should be higher than its churn rate. Therefore, decreasing churn rate is a vital task for any business.
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21 Best Practices for Effective Call Quality MonitoringTentacle Cloud
The quality of the call has a direct impact on the customer experience. Many companies do not even have any idea how the quality of the calls is affecting their bottom line. This results in customers getting irritated and chances are they might not come back to you.
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25 Simple Tips to Maintain Good Customer RelationshipsTentacle Cloud
Building and maintaining customer relations can at times feel tiring and even harsh, but the rewards can be big. A personal contact, whether built over weeks, months or years, leads to positive word-of-mouth, increased sales, additional connections (references), job security and satisfaction.
www.tentaclecloud.com/signup.php
17 Ways to Improve Customer Engagement using Emotional IntelligenceTentacle Cloud
Emotional intelligence is the skill to identify emotions of your own and react accordingly to the customers therefore it is greatly different from practical intelligence.Seeing how a customer is answering to the agent will help realize the opinion of a customer about the company itself, while at the same time help in pointing out the inept agents who can be trained further for perfection and agents whom you can remove from the company.
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Check these 7 Tips to Persuade New CustomersTentacle Cloud
To acquire buyers you have to first make them get in touch with you. No deal is usually closed in one hit. Unless you give him an explicit reason no consumer will voluntarily join your business.
www.tentaclecloud.com/signup
Top 7 Tips to Deal with Sales Negotiation EffectivelyTentacle Cloud
Sales negotiation is a significant part which every agent has to come across when he is having a conversation with the clients. No deal is closed without the buyer looking out for discounts and when the caller does not know how to tackle these situations a potential transaction can be lost
tentaclecloud.com/signup
Deal with Sales Rejection Using These TipsTentacle Cloud
Rejection has possibly ruined the careers of more salespeople than any other particular thing. But you must to learn out how to gracefully handle rejection.
www.tentaclecloud.com/signup
Enterprise Excellence is Inclusive Excellence.pdfKaiNexus
Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
What is Enterprise Excellence?
Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.
What might I learn?
A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
In the Adani-Hindenburg case, what is SEBI investigating.pptxAdani case
Adani SEBI investigation revealed that the latter had sought information from five foreign jurisdictions concerning the holdings of the firm’s foreign portfolio investors (FPIs) in relation to the alleged violations of the MPS Regulations. Nevertheless, the economic interest of the twelve FPIs based in tax haven jurisdictions still needs to be determined. The Adani Group firms classed these FPIs as public shareholders. According to Hindenburg, FPIs were used to get around regulatory standards.
Building Your Employer Brand with Social MediaLuanWise
Presented at The Global HR Summit, 6th June 2024
In this keynote, Luan Wise will provide invaluable insights to elevate your employer brand on social media platforms including LinkedIn, Facebook, Instagram, X (formerly Twitter) and TikTok. You'll learn how compelling content can authentically showcase your company culture, values, and employee experiences to support your talent acquisition and retention objectives. Additionally, you'll understand the power of employee advocacy to amplify reach and engagement – helping to position your organization as an employer of choice in today's competitive talent landscape.
Premium MEAN Stack Development Solutions for Modern BusinessesSynapseIndia
Stay ahead of the curve with our premium MEAN Stack Development Solutions. Our expert developers utilize MongoDB, Express.js, AngularJS, and Node.js to create modern and responsive web applications. Trust us for cutting-edge solutions that drive your business growth and success.
Know more: https://www.synapseindia.com/technology/mean-stack-development-company.html
VAT Registration Outlined In UAE: Benefits and Requirementsuae taxgpt
Vat Registration is a legal obligation for businesses meeting the threshold requirement, helping companies avoid fines and ramifications. Contact now!
https://viralsocialtrends.com/vat-registration-outlined-in-uae/
B2B payments are rapidly changing. Find out the 5 key questions you need to be asking yourself to be sure you are mastering B2B payments today. Learn more at www.BlueSnap.com.
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The world of search engine optimization (SEO) is buzzing with discussions after Google confirmed that around 2,500 leaked internal documents related to its Search feature are indeed authentic. The revelation has sparked significant concerns within the SEO community. The leaked documents were initially reported by SEO experts Rand Fishkin and Mike King, igniting widespread analysis and discourse. For More Info:- https://news.arihantwebtech.com/search-disrupted-googles-leaked-documents-rock-the-seo-world/
Cracking the Workplace Discipline Code Main.pptxWorkforce Group
Cultivating and maintaining discipline within teams is a critical differentiator for successful organisations.
Forward-thinking leaders and business managers understand the impact that discipline has on organisational success. A disciplined workforce operates with clarity, focus, and a shared understanding of expectations, ultimately driving better results, optimising productivity, and facilitating seamless collaboration.
Although discipline is not a one-size-fits-all approach, it can help create a work environment that encourages personal growth and accountability rather than solely relying on punitive measures.
In this deck, you will learn the significance of workplace discipline for organisational success. You’ll also learn
• Four (4) workplace discipline methods you should consider
• The best and most practical approach to implementing workplace discipline.
• Three (3) key tips to maintain a disciplined workplace.
2. Introduction
Due to the enormous use of internet in every field, cybercrime is growing rapidly and every
company is looking for effective ways to prevent themselves from such attacks.
However, the customer service industry is one of the main industries facing this challenge as they
deal with a lot of customer information on daily basis.
To gain new business opportunities and to perform well, contact centers need to prevent their
customer information from these attacks as nothing can harm their reputation more than a
security breach.
Also, it not only creates a bad name for their contact center but it can easily throw them out of
business. Due to all these factors, securing customer data is on top priority for every contact
center which can be a bit difficult but not impossible.
Below we are providing you with some of the techniques that can help a contact center in
effectively preventing their customer’s data. By integrating these methods with their best call
center software a contact center can be certain about the safety of the user’s data.
3. Encryption is the most commonly used method for data protection.
It is the process of converting the data or information in such a way that only the authorized
persons can read and understand the data.
It uses a secret key called decryption key to convert plain text information into the encrypted
cipher text.
There are two main types of encryption namely: Symmetric/ Private key encryption and
Asymmetric/ Public key encryption.
Ways for safeguarding customer data:
Data Encryption
4. We are all aware of the fact that passwords are the only link between a network and a
successful cyber attack.
Thus, using a strong password is one of the most essential requirements when talking
about data safety.
But a lot of contact centers do not understand the importance of using a strong
password and then they have to deal with the problem of data theft.
Below are certain tips that the contact centers should adapt while setting up a
password for their various accounts.
Use a strong password
5. Most of us make this common mistake of using our personal information such as people’s
name, date of birth, or anything which we can remember easily.
Due to this, it becomes very simple for professional hackers to crack your password and
burst into your system.
Avoid personal information
Avoid common passwords
To keep a password easy to remember a lot of people consider using common passwords
like abc123 or using characters in sequence like 123456789 etc.
To prevent users from using such passwords there is a list circulated every year that
contains a list of commonly used passwords and using that should be avoided at any cost.
6. For the purpose of data security the contact centers should adapt to the policy of “one password
for one account”. In the case of any unfavorable event where one of your passwords is cracked,
the last thing that anybody wants is to have hacker access to all your other accounts.
So to be certain and safe it is required to use a different password for every account. But it also
becomes difficult to memorize all your passwords.
Instead of using unique passwords the contact centers should use ‘contextual passwords’. A
contextual password requires you to remember only single passwords and modifying it based on
where it is used.
For example, use a password “K!wi0285”. To use the password for your network modify it by
adding net and ork like “K!netwi02ork85”.
Use different password
7. Apart from all these above points, the contact center should ensure that every member follows
the best practices for password generation like the password should be at least 8 characters having
a mix of uppercase, lowercase, numbers and special characters.
Also for better security, the password must be changed after every 6 months and it should not be
similar to previous 6 passwords.
They can ensure that by integrating these best practices in their password security policies.
Use of best practices
8. For truly securing your customer’s data contact center requires multiple levels of user access.
Allowing agents to have access to only the information that they require to perform their daily
duties. By reducing the total number of people that has access to user data there are more
chances of keeping customer data safer from any theft.
Also, the use of external storage devices like USBs and external hard disks should be prohibited
within the office premises.
Along with that, the contact center should also ensure that no employee takes a printout or send
customer information outside through any other channel like printouts, emails etc.
Restricted access
9. The highest chance of data theft that the contact center faces is through their employees and
their business partners as they are the one having direct access to the customer data.
So for proper protection of customer data that the contact centers conduct multiple background
checks of their employees as well as their contingent workers like vendors, contractors, temporary
employees etc.
The different type of background checks involves Identity Verification, Criminal history check,
character verification.
Background checks
10. The Internet is a doorway for new business opportunities for all the contact centers. And due to this
advantage of the internet, most of the organizations are making an effort to move their business and
services online which will not only provide convenience and easy access to their users but also gives
an upper hand to the contact centers when compared to their rivals.
As most of the services of contact center are available online so to communicate with any agent a
user has to provide their information on the contact center’s website.
Thus, the contact center needs to ensure that customer information is private and secure through this
medium as well so the customers will not feel hesitant to share their valuable information by the
means of internet. One such solution that provides online transaction security is SSL certificates.
SSL stands for Secure Socket Layer. It is essential for protecting a website and provides privacy,
security and data integrity for customer information and to the website by creating an encrypted and
secure connection between the website and internet browser which adds to the authenticity of the
website.
SSL certificates
11. Apart from being cost effective and scalable a cloud-based contact center can be very
secure due to following advantages
Use of cloud
Prevents data loss
Due to its high storage capacity and data redundancy features a contact center can be
assured of its customer’s data not being lost in unavoidable situations like hardware
failure, lack of storage or network connectivity issues.
12. DoS stand for Denial of service. It is a type of cyber attack where the perpetrator
tries to bring a network down by flooding it with useless traffic.
By using a cloud-based contact center the management can ensure safety against
DoS attacks as the cloud service provider focuses on measures to prevent a large
amount of traffic aimed at the contact centers cloud server by using techniques like
absorbing, monitoring and dispersing.
DoS Prevention
13. With the help of cloud service provider, the company can be relaxed about the
chances of a data breach as they have various security protocols in place which
blocks the hackers from intruding and damage the actual data.
Thus, we can see how a contact center can effectively manage various security
aspects without investing in infrastructure and management with the help of cloud-
based solutions.
Prevents breach of data
14. Multi-factor authentication is a method of authentication in which user is granted access
only after he/she has presented more than one form of verification from the following
categories:
Multi-factor authentication (MFA)
Something they know
This the most commonly used form of authentication and also the most easily hacked
method.
In this method, the user needs to prove their knowledge about a secret in order to
gain access to like the password or pin number.
15. This category involves authentication with the help of something that user have to prove
their identity like security tokens pin number or OTPs (One-time passwords).
Something they have
Something they are
This type of authentication is also known as biometric authentication. It requires a
physical proof of identity to gain access to the system.
The best example of this is the fingerprint sensors available in mobile phones to gain
access.