This document provides best practices for business writing and communication. It discusses why communication is important for business, highlighting that effective communicators have higher employee motivation and shareholder returns. The document outlines dos and don'ts for ethical communication, such as following the law, telling the truth, and avoiding traps like false necessity. It also provides tips for different types of business communication, including the importance of listening, remaining calm, and being aware of emotions. Tools for different mediums like email, phone, and presentations are discussed. The document emphasizes preparation, organization, and revision as key steps for successful business writing and reports.