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Business Communication
- 1. Best Practices in BusinessCommunication Brent Pritchett ORG 536 – Contemporary Business Writing and Communication Colorado State University - Global Campus Dr. Robert Olszewski March 29, 2015
- 2. Business Communication Communication isthe transmission of information and meaning. Effective communication skills and effective workplace communication are essential in Business.
- 3. Best Practices for… •Effective and Ethical Business Communication • Professionalism in the Workplace • Intercultural Business Communication • Electronic Messages and Digital Media in Business Communication • Business Presentations
- 4. Effective and EthicalBusiness Communication • Abiding by the Law – Know the laws in your field and follow them. • Telling the Truth – Do not intentionally make statements that are untrue or deceptive. • Labeling Opinions – Know the difference between fact and opinion.
- 5. Effective and EthicalBusiness Communication • Being Objective – Recognize own biases and keep them for distorting the message • Communicating Clearly – Write or speak clearly so the message can be understood • Using Inclusive Language – Use language that is including and nondiscriminatory • Giving Credit – Give credit for ideas by quoting and documenting sources
- 6. Professionalism in theWorkplace • Working in Teams – Four phases in team development & decision making • Forming – Storming – Norming - Performing • Meeting – Is it necessary? – Face to Face – Virtual Meetings • Listening – Ten keys to building powerful listening skills
- 7. Professionalism in theWorkplace • Nonverbal Communication – Eye Contact – Facial Expressions – Posture and Gestures – Time, Space, & Territory – Appearance of Documents – Appearance of People • Etiquette Skills – About attitude – Good manners convey a positive image – Respect
- 8. Electronic Messages andDigital Media in Business Communications • Benefits and Disadvantages of.. – E-Mail – Instant Messaging – Texting – Blogging – Social Media • Facebook • Twitter
- 9. Business Presentations • Purposeof Presentations – To Report – To Explain – To Persuade – To Motivate • Presentation takes – Planning – Determining Purpose – Analyzing the Audience – Selecting the Delivery Method
- 10. Business Presentations • Preparingthe Presentation – Common Mistakes – Suggested Techniques – Visual Aids – Handouts • Delivering the Presentation – Practice – Conversational Tone/Hand Gestures – Dress appropriately, Speak Clearly and Confidently, and use Eye Contact.