Bernie Maher has over 30 years of experience in retail operations, process improvement, and technology implementation. He has held roles such as Store Optimization Manager, Standardized Methods Specialist, Six Sigma Master Black Belt, and Technology Trainer. Maher has expertise in statistical analysis, change management, project management, and developing standardized processes. He led numerous process improvement projects resulting in millions of dollars in annual savings.

1. B E R N I E M A H E R
11 Pamela Drive, Mechanicsburg PA 17050 h: (717) 458-8257 c: (717) 462-3461 berniemaher@aol.com
SIX SIGMA MASTER BLACK BELT PROJECT MANAGER BUSINESS SYSTEMS ANALYST
SIX SIGMA LEAN PRACTITIONER PROCESS IMPROVEMENT SPECIALIST TEAM MENTOR / COACH
STATISTICAL DATA ANALYST CHANGE MANAGEMENT CONSULTANT DOCUMENTATION SPECIALIST
STORE OPTIMIZATION MANAGER TECHNOLOGY IMPLEMENTATION MGR TECHNOLOGY TRAINER
I am a proficient, analytical, hands-on manager with expertise in statistical data analysis, retail operations, human resources' training &
development, change management components of technology implementations, and process improvement initiatives.
Career Overview Company Position Dates
 Store Strategy & Execution Ahold USA Store Optimization Manager 2013 - 2016
 Operational Excellence Ahold USA Sr. Manager Standardized Methods 2011 - 2013
 Process Improvement: Supervalu Certified Six Sigma Master Black Belt / Certified Black Belt 2006 - 2009
 Retail / HR Operations: Shaw's Sr. Mgr Tech Training, Communications, & Implementations 1994 - 2006
 Retail / IT Operations: Shaw's Technology Automation Trainer 1988 - 1994
 Retail Operations: Shaw's Deli / Seafood / Bakery Mgr / Asst. Grocery Mgr / Receiver 1981 - 1988
Career Highlights
Store Optimization Manager
 Led cross-functional teams / identified optimization opportunities.
 Facilitated cross-departmental / functional Kaizen events.
 Eliminated labor in Receiving function.
 Eliminated labor in File Maintenance function.
 Eliminated expense in Tag / Sign printing.
 Streamlined in-store reset / new-discontinued item work flow.
 Created prototype Pharmacy earned labor model.
 Assisted Optimization Managers with data retrieval and analysis.
 Identified labor savings opportunities in Center Store.
Sr. Manager Standardized Methods
 Supervised team of Standardized Methods Specialists for Center Store / Fresh.
 Partnered with Front End Standardized Methods Specialist.
 Facilitated AUSA / Divisional alignment to identify best practices.
 Designed / created templates for new documentation formats.
 Designed Operational Standards, Display Standards, and Process documentation.
 Created / Published / Distributed series of 100+ Standards documents.
 Created standardized processes for 10 departments / 750+ stores / 4 divisions.
Certified Six Sigma Master Black Belt
 Mentored 13 Six Sigma Black Belts through 30 projects and their certifications.
 Conducted in-depth data analysis on large data sets using Minitab statistical software.
 Facilitated Six Sigma training classes.
 Conducted financial review and analysis for all projects for 2 years to validate savings.
 Annualized benefits from mentored projects exceeded 16M dollars.

2. B E R N I E M A H E R
11 Pamela Drive, Mechanicsburg PA 17050 h: (717) 458-8257 c: (717) 462-3461 berniemaher@aol.com
Certified Six Sigma Black Belt
 Led cross-functional teams in the identification and elimination of waste.
 In-depth data analysis on very large data sets using Minitab statistical software.
 Seven Six Sigma process improvement projects.
 Leveraged Six Sigma tool sets to work projects: Fishbones, Flow Charts, Histograms,
Box Plots, Anovas, Statistical analysis, I-charts, Regression analysis, etc.
 Projects included shrink reduction, expense reduction, and process flow enhancements.
 Combined savings were in excess of two-million dollars annually.
Sr. Mgr Technology Training, Communications, & Implementations
 Supervised team of seven field Systems Training Specialists across six states.
 Coordinated with IT Development, IT Support, Operations, HR, and vendors.
 Scoped, designed, tested, documented, implemented, and trained technology
enhancements and solutions for both the store and merchandising environments.
 Created step-by-step procedure manuals, quick reference guides, quarterly newsletters,
on-line help, and classroom or individual training curriculum.
 Maintained three-thousand pages of on-line documentation on company Intranet I helped
to design and establish.
 Primary liaison and Change Management expert on technology and operational
initiatives related to acquisitions, mergers, and organic growth within the Retail
environment.
 Configured and implemented Kronos Enterprise-wide Forecasting, Scheduling, and
Timekeeper application for twenty-five thousand associates.
 Coordinated implementation of new HR suite of applications (LMS, Unicru, Interwise).
 Operations’ Liaison with IT for Grocery and Perishable Re-order applications.
Technology Automation Trainer
 Conduct end-user testing for store-level technology solutions with IT development.
 Create training materials and classroom leader’s guides for technology training.
 Provide classroom, small group, and one-on-one training across six New England states.
 Provide on-going training, support, and data analysis on existing applications.
Retail Operations
 Deli / Seafood Manager supervising crew of 30 associates.
 Bakery Mgr supervising crew of 16 associates.
 P&L responsibility for sales, labor, shrink, and contributions-to-overhead.
 Asst. Grocery Mgr / Inventory Control Manager.
 Grocery Receiver
 Store Night Relief Manager

3. B E R N I E M A H E R
11 Pamela Drive, Mechanicsburg PA 17050 h: (717) 458-8257 c: (717) 462-3461 berniemaher@aol.com
Education Degrees Date
 University of Phoenix: BS Business Management 2011
 Southern NH University: AS Computer Information Systems / Programming 1994
 Bentley University Courses towards AS in Accounting 1980
Sigma Phi Epsilon Honors Fraternity 1980
Education Certifications Date
 Prosci: Change Management Certification 2015
 Six Sigma Academy: Six Sigma Lean Practitioner 2014
 Six Sigma Academy: Six Sigma Black Belt and MBB Training & Certification 2008
 Boston University: Leadership Development Series 2000
Competencies
 Analytical Thinking  Communications (Oral / Written)  Project Management
 Change Management  Decision Making  Inventory Management / Ordering
 Coaching / Mentoring  Cross-Functional Teams  Statistical Analysis
 Customer Centric Focus  Organization  Technology Implementations
Technology Proficiency
 Internet / Intranet  MicroStrategy / Data Warehouse  Order Replenishment
 Inventory Management  Minitab Statistical Software  Sales & Labor Reporting
 LMS - Learning Mgmt Systems  MS Office Suite  Scheduling / Time & Attendance
Community Service Positions Dates
 Boy Scouts of America (BSA): Den Leader / Asst. Scoutmaster / Committee Chairs 2007 – 2016
 Silver Springs Township: Parks and Recreation Volunteer 2011 - 2016
 BSA Seven Rivers District: Cub Scout District Training Chair 2009 - 2011
 Brookside Estates: Condominium President /Trustee 2003 - 2009