This document provides information about Berlitz's global language training locations and programs. Berlitz has over 500 learning centers across more than 60 countries, allowing them to provide on-site training worldwide. They offer a variety of individual and group training options using their proprietary Berlitz Method, including total immersion programs, private instruction, on-site group classes, online courses, and study abroad opportunities. Berlitz aims to help clients learn new languages quickly and effectively to meet both personal and business needs.

1. NORTH AMERICA New York Costa Rica Nagoya Germany Slovakia
Garden City San Jose Nishinomiya Aachen Bratislava
Canada
New York City Okayama Augsburg Kosice
Brossard Dominican Republic
Rochester Omiya Berlin
Calgary Santo Domingo Slovenia
White Plains Osaka Bielefeld
Mississauga Ljubljana
Ecuador Sapporo Bonn
Montreal North Carolina
Quito Sendai Braunschweig Spain
Ottawa Charlotte
Shizuoka Bremen Barcelona
Quebec Raleigh El Salvador Tokyo Cologne Madrid
Toronto
Ohio Guatemala Yokohama Darmstadt Palma De Mallorca
Vancouver
Akron Guatemala City Dortmund Seville
Korea
United States Cincinnati Dresden Valencia
Mexico Seoul
Cleveland Duisburg
Arizona Aguascalientes Dusseldorf Sweden
Malaysia
Phoenix Oregon Cd. Juarez Erfurt Stockholm
Kuala Lumpur
Portland Cancun Eschborn
California Switzerland
Cuernavaca Philippines Essen
Beverly Hills Pennsylvania Basel
Guadalajara Manila Frankfurt
Campbell Philadelphia Bern
Leon Freiburg
Costa Mesa Pittsburgh Singapore Geneva
Merida Hamburg
Orange Wayne Lausanne
Metepec Taiwan Hannover
Pasadena Luzerne
South Carolina Mexico City Taipei Heidelberg
San Diego Zurich
Charleston Monterrey Karlsruhe
San Francisco Thailand
Oaxaca Kiel United Kingdom
Santa Monica Tennessee Bangkok
Queretaro Krefeld Birmingham
Torrance Memphis
Tijuana EUROPE Leipzig Brighton
Walnut Creek
Texas Toluca Lubeck Bristol
Woodland Hills Austria
Austin Vera Cruz Magdeburg Edinburgh
Colorado Feldkirch London
Dallas Mainz
Panama Graz
Denver Houston Mannheim Manchester
Panama City Innsbruck
San Antonio Monchengladbach Oxford
Connecticut Linz
Paraguay Munich
Stamford Virginia Salzburg MIDDLE EAST
Asuncion Munster
Westport Tysons Corner Wiener Neustadt
Norderstedt Algier
West Hartford Peru Vienna
Washington Nurnberg
Lima Egypt
Florida Bellevue Belgium Offenbach
Cairo
Boca Raton Puerto Rico Antwerp Rostock
Coral Gables Washington, D.C. Saarbrucken
Caparra Bruges Israel
Ft. Lauderdale Wisconsin Carolina/Isla Verde Brussels Stuttgart Haifa
Miami Milwaukee Hato Rey Ghent Wiesbaden Jerusalem
Orlando Ponce Hasselt Wuppertal Tel Aviv
LATIN AMERICA Liege
Georgia Uruguay Greece Kuwait
Argentina Mouscron
Atlanta Athens Kuwait City
Acassuso Montevideo Tienen
Idaho Buenos Aires Waterloo Hungary Lebanon
Boise Venezuela Budapest
Cordoba Beirut
Caracas Croatia
Illinois Brazil Maracaibo Zagreb Ireland Pakistan
Chicago Alphaville Puerto Ordaz Dublin Karachi
Czech Republic
Northbrook Belo Horizonte Valencia
Brno Italy Saudi Arabia
Oak Brook Brasilia
ASIA/PACIFIC RIM Prague Bologna Jeddah
Schaumburg Campinas Milan Madinah
Curitiba Australia Denmark
Indiana Pesaro Makkah
Fortaleza Sydney Copenhagen
Indianapolis Rome Mecca
Goiania
China Finland Riyadh
Maryland Porto Alegre Malta
Beijing Helsinki Taif
Baltimore Ribeirao Preto St. Julians
Rockville Hong Kong
Rio de Janeiro France Syria
Netherlands
Santo Andre Indonesia Boulogne Damascus
Massachusetts Amsterdam
Sao Paulo Jakarta Cergy-Pontoise
Boston Maastricht Tunisia
We’ve been helping
Sorocaba Evry
Wellesley Hills Japan Tunis
Lille Norway
Chile Ashiya
Michigan Lyon Oslo Turkey
Concepcion Atsugi
Bingham Farms
Minnesota
Santiago
Viña del Mar
Chiba
Fujisawa
Marne-La-Vallée
Marseille
Nice
Poland
Gdansk
Istanbul
UAE
companies succeed since 1878.
Minneapolis Fukuoka Kattowice Abu Dhabi
Colombia Paris
Hiroshima Krakow Bahrain
Missouri Barranquilla Rouen
Poznan
St. Louis Bogota
Ichikawa
Kanazawa
Saint-Germain-En-Laye
Warsaw
Dubai
Sharjah
Language Training
Cali Saint-Quentin-En-Yvelines
New Jersey Kawasaki Wroclaw
Cartagena Strasbourg Visit www.berlitz.com
Princeton Kobe
Ridgewood
Medellin
Kyoto
Toulouse
Versailles
Portugal
Lisbon
for exact learning
center locations.
Cross-Cultural Training
Summit Matsudo Villepinte
Online Training
Berlitz International, Inc. Tel.: 609-514-3136 (outside the U.S.)
Corporate Headquarters Fax: 609-750-3593
400 Alexander Park Email: bsa@berlitz.com
Testing
Princeton, NJ 08540-6306 Internet address: www.berlitz.com
USA
Tel: 800-457-7958 (U.S. only)
© 2005 Berlitz Languages, Inc. All rights reserved.

2. Your employees want training
that fits their schedules.
You want training
that fits your budget.
Get both with Berlitz.
To discuss your language and cross-cultural training options, call Berlitz at 1-888-523-7548.
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3. An overseas assignee never has
the time to leave her desk.
A top sales representative
is always in a different city.
Both can learn with Berlitz.
To discuss your language and cross-cultural training options, call Berlitz at 1-888-523-7548.
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4. For many, Berlitz training
is not a choice. It is the choice.
Selecting Berlitz for your company’s language and Berlitz Instructors
cross-cultural training needs is a decision you can make Native-fluent and well versed in the latest techniques, our
with confidence. trainers are the best in the business. Every instructor goes
through Berlitz Instructor Training (BIT), which ensures
Since 1878, we have trained millions, from executives to consistent delivery and quality no matter where you take
immigrants to diplomats — even royalty. No company is your Berlitz course.
better prepared to help your organization succeed in the
increasingly global marketplace. Classroom Environment
Whether one-on-one or in small groups, the Berlitz learning
Berlitz offers you numerous advantages, starting with a experience fosters maximum participation and personal
global network of more than 500 Learning Centers in over attention. We can also deliver our training in the location
60 countries. of your choosing — in person or via the Internet.
The Berlitz Experience Multi-Media Course Materials
Berlitz offers a multi-faceted approach to language Engaging materials are integrated into the curriculum.
instruction. Separately, these elements are all convincing These materials are developed using customer feedback
arguments to choose Berlitz. Together, they add up to a and field research.
total experience no other training organization can match.
Specialized Courses
The Berlitz Experience is: Although our language courses are geared toward building
conversation skills, Berlitz also can help students with
The Berlitz Method ®
negotiation strategies, presentation and meeting etiquette,
A conversational approach that favors listening and
plus writing for email and business correspondence.
speaking over rote memorization. Pioneered by
We even offer higher-level students a course that helps
Maximilian Berlitz, it is proven to be the most natural
raise their pronunciation to a more natural, near-native level.
way to learn a new language.
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5. Global learning and account management
Berlitz provides you with a turnkey solution for training to
the same exacting standards and measures worldwide.
We can test employees, customize training programs,
provide centralized reporting of progress, manage billing,
and provide results country-by-country or worldwide.
Advantages only Berlitz can offer. Global media partners
ACE and ACCET accredited
Berlitz is recognized by the American Council on Education
Berlitz partners with some of the world’s leading media (ACE), the major coordinating body for higher learning
companies to ensure authentic content for all our instruction institutions in the U.S. ACE was instrumental in
programs. We have also created unique products jointly recommending college credit equivalencies for Berlitz
We work where you work The Berlitz Promise
with a number of global corporations and organizations. coursework. Many organizations require ACE accreditation
With a network of more than 500 Learning Centers in Berlitz is so confident in our proven techniques and
over 60 countries, Berlitz can bring our experience and proprietary materials that we can make our students the for tuition reimbursement. Berlitz is also recognized by the
Experience and expertise in language Accrediting Council for Continuing Education and Training
expertise to you. We also can arrange training at your following promise:
and cross-cultural training (ACCET), another renowned education organization.
facility. For those located too far from a Berlitz Learning
If you honor the 5-point Berlitz Student Pledge, we promise Everyone knows Berlitz can teach you how to speak a
Center — or who are simply too busy to visit one —
that you will meet your learning goals. If you do not meet second language. But sometimes, knowing when not to
we offer convenient distance learning options, including
your goals, we will provide additional instruction until say something is more important than knowing how to
a real-time, online “virtual classroom” with a live
you do. say something.
Berlitz Instructor.
For details and conditions, please contact your local That is why cross-cultural skills training is a primary service
Our standards are the world’s standards
Berlitz Learning Center. of our company. We have a complete in-house staff
Over the course of 125 years of training, Berlitz has
dedicated to cross-cultural programs. When you train with
developed 10 discrete levels of content for every
Berlitz, you can be sure you’re getting current, relevant, and
language we teach. We have created standardized
reliable cultural insights from highly knowledgeable sources.
placement and end-of-course tests for each level —
which ensures accuracy no matter where you study.
But more important than merely having these levels is the
fact that Berlitz levels mean something around the world.
So both employees and employers can have confidence
in our assessments.
A global board of advisors
The Berlitz Learning Cycle
To help ensure that our courses continue to be relevant
in a rapidly changing global business environment,
Needs analysis
Berlitz has an advisory board consisting of training & Placement INSTRUCTION Counseling
Recommendation Orientation
& Progress
development and human resource officers from top (By levels) Report
Monitoring
multi-national companies who provide advice and
feedback on program content and design. Live Instruction
INSTRUCTION
• Confirmation
• Maintenance
Monitoring
• Challenge to
next level
Review Tech
Follow-up &
level check
Monitoring
Counseling
Certificate & Progress
Level Check
INSTRUCTION Report
The Berlitz Learning Cycle ensures that
you stay on track to meet your goals.
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6. Your entire customer service
team needs to learn Spanish.
Your president needs to brush
up on her Mandarin accent.
Berlitz can achieve both.
Managers and employees alike appreciate the fact that Berlitz
offers more program options and more ways to learn than any
other language instruction provider. We offer an extensive range
of training, from in-class to online programs — even a blended
learning solution. And thanks to the Berlitz Method®, students can
start speaking a new language in their very first class.
What’s more, Berlitz training is fully scalable, from one employee
To discuss your language and cross-cultural training options, call Berlitz at 1-888-523-7548.
to an entire multi-national organization. Classes can be
conducted in Berlitz Learning Centers or at your location.
For maximum accountability, progress reports are issued to
supervisors as well as students.
Language Training
Including Total Immersion®, Individual Instruction,
On and Off-site Group Instruction, and
Berlitz Study Abroad® Residential Training Programs
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7. A range of language
BerlitzEnglish course materials include a Web site,
training options. audio CD, student book, CD-ROM, and magazine.
BerlitzEnglish® Berlitz Study Abroad® — the business trip of a lifetime
Only Berlitz has a uniquely effective, proprietary Method. Berlitz Individual Instruction An all-new program developed over a 2-year period, One of the best ways to succeed in learning a new
The Berlitz Method® has helped more than 30 million Berlitz Individual Instruction is a smart option for business BerlitzEnglish is the most complete English language language and culture is by surrounding yourself with its
people become conversant in a new language over the people who want to learn a language quickly. You’ll course available. native customs and people. That’s exactly what the Berlitz
past 126 years. Today, Berlitz continues this tradition of spend 100% of the time learning — with 50% dedicated Study Abroad program offers.
leadership and innovation by providing you with an array to listening and 50% to speaking. When we began the transformation of our English
of language learning options as well as a complement of language program into BerlitzEnglish, we surveyed our You’ll travel to one of our 29 select locations around
technology and live instruction. No matter which of our Another benefit of Individual Instruction is that it allows customers — as well as a board of business advisors — the world and be able to learn and practice where the
courses you choose, we can help you reach your goals in you to learn at your own pace — your instructor can and asked them what they needed to know, what they language is spoken all around you — inside and outside
fewer hours than any other language training organization. tailor the curriculum to your individual goals and abilities. wished other courses had taught them, and what situations the classroom, 24 hours a day.
This program can also be adjusted to accommodate they needed help with.
Berlitz Total Immersion® 2-3 individuals — for details on Semi-Private instruction, This program is the only one of its kind backed by the
Berlitz research led to our invention of the Total Immersion® contact your local Berlitz Learning Center. The result is that BerlitzEnglish is centered around practical power and experience of Berlitz — making it the most
program — proven to be the fastest, most effective, and situations — training for business presentations, meetings, effective study abroad program available. Berlitz’s global
most intense way for anyone to learn to speak a new Berlitz Charter Group Instruction and negotiations. network also allows you to start your learning in your home
language. In as little as 2 to 3 weeks, students can learn Berlitz Charter Group Instruction differs from our country or continue it when you return from your stay
to communicate in most business and social situations. consumer-oriented group classes because it is training In addition to the proprietary Berlitz Method®, BerlitzEnglish abroad. Go to www.berlitz.com for more information.
specifically tailored for the needs of a group of co-workers offers authentic content sourced from prominent media
This program features up to 8 hours of intensive instruction or team members. partners. Audio CDs, CD-ROMs, and a DVD provide a
each day. Speak, listen, and think in a new language all richer learning experience, allowing you to see and hear
day long. You’ll work primarily one-on-one with an Taking place either on-site or at a Berlitz Learning BerlitzEnglish spoken in real-life situations. An integrated
instructor, but will also practice group conversation with Center, this form of instruction is very cost effective, series of exercises can even be accessed at a companion
two instructors at once. Plus, you can go shopping or order and allows all participants to learn without any outside Web site.
lunch alongside an instructor, in and around the Berlitz distractions to interrupt the flow of the class or disturb the
Learning Center, which allows you to practice your new group’s dynamics.
language in a more casual environment.
Classes are limited to 12 people maximum, which
permits lively interaction as well as individual attention
from the instructor. This program is an effective way to
integrate project teams whose members may be from
different countries.
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8. A new CFO is arriving
from another country.
An IT person is visiting
offices on 3 continents.
Berlitz can help both.
Effectively managing multi-cultural projects and staff, global virtual
teams, and strategic partnerships requires competent global leaders.
Berlitz Cross-Cultural training provides dynamic solutions for
conducting business in culturally complex situations.
In just a matter of days, our cultural specialists can help you
and your employees understand the dos and don’ts of transacting
business with people from another country. You’ll learn how to act
To discuss your language and cross-cultural training options, call Berlitz at 1-888-523-7548.
appropriately and respectfully no matter where your business takes
you, optimizing effectiveness and results while improving
relationships with clients, suppliers, and employees.
Berlitz Cross-Cultural training is available for individuals and groups,
as well as through executive coaching and e-training.
Cross-Cultural Training
Including One-on-One Coaching,
Global Business Skills Development, and
Relocation & Repatriation Training
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9. Berlitz works, Relocation
Consider the international relocation cost of short-term and
The Berlitz Style Assessment Tool (BSAT)
The BSAT is an Internet-based, multiple-choice assessment
at home or abroad. long-term assignees. Assignees who receive specialized
relocation training are better adjusted, effective more
that illuminates the user’s behavior style, how they approach
challenges, what roles they find comfortable, and how they
quickly, and better positioned for success. You can provide perceive and interact with others. The self-knowledge
Research indicates that 67% of international managers have Overview of Programs a seamless transition with effective training from Berlitz. participants gain will enable them to adapt more easily to
identified handling cultural differences as one of the most Our relocation programs are designed to benefit every type new cultures and make smarter decisions, as well as avoid
Global Business Skills
crucial components of success – and failure. of international assignee, and our global scope means we and resolve conflict in intercultural situations where there is
Gain a competitive advantage by increasing your
managers’ effectiveness. These group business seminars have experience with virtually all world cultures. high potential for misunderstanding.
Berlitz Cross-Cultural training programs focus on country
provide a global perspective and multiple management
specific relocation, repatriation, team building, post-merger Repatriation
tools to increase productivity for international staff and
integration, communication styles, virtual teaming, According to research, 40% of assignees leave their com-
projects. If necessary, a review of country infrastructure
and executive coaching. Content covered may include pany within two years of returning home. Often to work for
(geography, politics, economy, social life, history, etc.)
management styles, decision-making processes, themselves or the competition. Losing your assignee’s
can be included in coursework.
organizational planning, the role of leadership, non-verbal knowledge and skills is costly. Leverage your employees’
cues, and relationship building. Our training can be experience by managing the transition back to the home
Global Business Skills programs include:
conducted at over 500 Learning Centers or onsite at your office.
corporate location. • “Doing Business In...”
• “Business Across Borders”
• “Negotiating With...”
• “Building Bridges”
One-On-One Coaching
For higher-level executives and managers, Berlitz
offers personalized coaching that can quickly and
effectively develop global leadership competencies for
international business.
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10. Some employees need
training right away.
Others need it when
they have time.
Berlitz can accommodate both.
If business demands that you or your employees learn a language
or develop knowledge of another country’s culture immediately,
Berlitz Online programs can help.
With Berlitz’s Online courses and an Internet-ready computer,
you can work toward your learning goals at any time of the day.
Online learning also eliminates travel time and costs — and is
generally the most affordable way to enjoy the benefits of Berlitz quality.
To discuss your language and cross-cultural training options, call Berlitz at 1-888-523-7548.
Berlitz Online language courses can also be combined with live
instruction, for a blended learning solution that can actually be more
effective than a single mode of instruction.
Online Training
Including Language Self-Study,
Blended Learning, Distance Learning,
and Online Global Skills Training
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11. Online Global Skills Programs Doing Business In…
Berlitz’s Global Skills are a cost-effective way to gain This online program provides essential details and tips
valuable insights into another culture. for 15 different world cultures.
Online courses, Global Diversity Participants learn specific Dos and Don’ts that can help
to suit any budget. Created in conjunction with cross-cultural expert Geert
Hofstede, the Berlitz Global Diversity Online program is the
them fit in and avoid potentially costly errors. The course
covers business as well as social interaction, helping
perfect introduction to the global mindset. Participants will students understand protocol for introductions, conducting
be able to sharpen international business skills, maximize meetings, negotiating, as well as valuable travel tips.
eBerlitz Self-Study eBerlitz Virtual Classroom
productivity, and avoid embarrassing mistakes.
This annual subscription-based program is one of the most Thanks to a proprietary technology interface, Berlitz can
Learn to navigate the cultures of the following
affordable courses Berlitz has ever offered. Users can create a “virtual classroom” wherever you have access to
It’s ideal for anyone who interacts with colleagues or clients countries/regions:
choose from 27 different languages and take advantage of a multi-media, Internet-ready computer. The structure and
from around the world and needs training immediately.
up to 400 hours of language training — including samples content of the course is identical to our classroom programs.
You’ll learn rules that apply when interacting with people Brazil Latin America
of native speakers talking and over 8,000 real-life color You’ll be able to interact with a native-fluent instructor and
from different cultures — including communication,
images. It’s a complete learning experience, with listening other students — in real time. This is a great solution for China Mexico
information-sharing, and decision-making guidelines.
comprehension, reading, writing, and speaking (via speech people who are located far from a Berlitz Learning Center
The program incorporates self-evaluating tests so students France Singapore
recognition technology) exercises. or who travel frequently for business.
can determine if they need additional instruction.
Germany South Africa
eBerlitz Blended Learning
Combines the best of Berlitz instruction options: in-person Hong Kong Switzerland
conversation and self-guided e-learning. The variety helps
India United Kingdom
keep students engaged. Ideal for people who value the
interaction of a live class, but whose work/home schedules Italy United States
may not allow the time commitment of a traditional class.
Japan
With eBerlitz Blended Learning, you can On the go or far from a Learning Center?
apply what you learn in the classroom — eBerlitz Virtual Classroom lets you interact with
anytime, right from your computer. instructors and fellow students—in real time.
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12. Testing and
Additional Berlitz Services
Yet another advantage of choosing Berlitz is that we In addition, Berlitz can design and administer ELS Language Centers
offer a wide range of language and cross-cultural enterprise-wide customizable testing programs for ELS, one of the leaders in on-campus English language instruction, is part
services. Here are just a few that may be of interest corporations and organizations. For example, we can of the Berlitz network. Instructional programs are available for students
to your organization. test an entire sales force or customer service department from 8 to 18+ years of age, on college campuses and other convenient
for fluency in a second language, such as Spanish. locations. Choose from over 40 destinations in the United States, many
Testing Services After the testing process is complete, Berlitz can provide of which offer housing and other extended stay options.
Testing is a very important component of Berlitz training. detailed reporting — including proficiency level and
Even before instruction begins, we offer placement recommended placement into Berlitz instructional programs, Translation Services
tests that ensure students take the Berlitz program that’s if desired. Berlitz has partnered with the world’s leading providers of translation
right for their needs and abilities. and localization services, to provide translation and interpretation services
Berlitz Kids® Instruction to our customers on a country-by-country basis. Contact your Berlitz
After students complete a Berlitz program of instruction, Perfect for children whose parents are relocating, Berlitz representative for more details.
we also offer optional level tests that determine how Kids programs take all the advantages of the proven Berlitz
well they absorbed the material. Berlitz even offers more Method®, plus our years of instructional experience — For more information on Berlitz Business Services, visit:
comprehensive proficiency tests like the GTEC and applies them to the unique needs of younger students. www.berlitz.com
(Global Test of English Communication) — which truly
assess “real world” proficiency. All of these tests can be In addition to courses like Sesame English™ and
given in person or via the Internet. Sesame Espanol™, created in conjunction with
Children’s Television Workshop®, we offer a number of
language programs exclusively for children — including
fun Summer Camps and school enrichment programs at
selected locations.
Over 500 learning
centers worldwide!
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