Presentation given to UC Berkeley library staff at the LAUC-B Web 2.0 Tools @ UCB Libraries panel in April 2009. The Berkeley Library FAQ can be accessed at www.lib.berkeley.edu/faq.

1. LIBRARY FAQ KNOWLEDGEBASE Char Booth

2. static
brief
one-sided
general
OLDSCHOOL LIBRARY FAQs

3. dynamic
social
responsive
accessible
NEWSCHOOL LIBRARY FAQs

4. VISIBLE TRANSPARENT
SOPACs
b l o gs
w i k i s RSS feeds
cloud comp.
podcasts
knowledgebases
chat widgets
tags/bookmarks
text ref.
L I B R A R Y 2 . 0 T Y P O L O G Y

5. dynamic social responsive accessible
L
A
T
R
O
P
N
O
I
T
S
E
U
Q
Q
A
F

6. dynamic social responsive accessible
FORWARD
AND
RATE,
COMMENT,

7. dynamic social responsive accessible
FAQs
SUGGESTED

8. dynamic social responsive accessible
DISCOVERABILITY
INCREASING

9. dynamic social responsive accessible
LANGUAGE
LIBRARY
DEFINING

10. dynamic social responsive accessible
POINTS
HELP
MULTIPLE
OFFERING

11. staff
admins patrons
FAQ FEEDBACK CYCLE

12. FAQ ADMINISTRATOR INTERFACE

13. FAQ ADMINISTRATOR INTERFACE

14. FAQ ADMINISTRATOR INTERFACE

16. questions?
cbooth@library.berkeley.edu