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Module 1 BENCHMARKING By   Sanjeev Rathod.
 
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WHAT IS BENCHMARKING? The continuous process of measuring our products, services and practices against our toughest competitors of those renowned as leaders. ,[object Object],[object Object],[object Object],[object Object],[object Object]
BENCHMARKING ENCOURAGES MANAGED CHANGE The gap between internal and external practices creates  the need for change. Understanding industry best practices identifies  what must change Externally benchmarked practices provide a picture of the  potential results from change.
WHAT TO BENCHMARK? ,[object Object],[object Object],[object Object],[object Object]
 
TEN STEP BENCHMARKING PROCESS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
TEN STEP BENCHMARKING PROCESS (CONTD..) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
STEP  –  1:  IDENTIFY SUBJECT FOR BENCHMARKING ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
STEP  -  1  : IDENTIFY SUBJECT FOR BENCHMARKING (Contd..) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
STEP  –  1:  IDENTIFY SUBJECT FOR BENCHMARKING (Contd..) ,[object Object],[object Object],[object Object],[object Object],[object Object]
STEP  –  1:  IDENTIFY SUBJECT FOR BENCHMARKING (Contd..) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
STEP – 2   : IDENTIFY BENCHMARKING PARTNERS WHO ARE THE BEST COMPANIES? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],BEST COMPANY : A company with which you are directly competing with or a company which is' considered an industry leader in a specific area. GUIDELINE A  : Prepare a list of companies whom you consider competitors or industry leaders . For this you may ask
STEP – 2   : IDENTIFY BENCHMARKING PARTNERS WHO ARE THE BEST COMPANIES? (contd..) ,[object Object]
STEP – 3  DATA COLLECTION METHODOLOGY The way by which one will collect the  Data for the subject of study. GUIDELINE A : Preparation of a list of questions that  will be used to gather the data required.  The questions should be clear with the units of measurement clearly defined. GUIDELINE B : Prepare the answers for your own operation. Answering the questions for ones own organization, will provide a validation of the questions and a base for initial analysis.
STEP – 3  DATA COLLECTION METHODOLOGY (contd..) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],GUIDELINE C : Search for existing data Before conducting original research one should search  thoroughly for existing data that is from data from studies  already completed. Data may be:  Internal to your company Salesmen , Customer service Personnel , Suppliers Public Domain
STEP – 3  DATA COLLECTION METHODOLOGY (contd..) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],GUIDELINE D : Review the methods for conducting original research GUIDELINE E : Select the method for conducting research Review The purpose of the project  List of questions Considering the relevance of the project, a balance sheet of each of the different methods is to be prepared as addressed below: Time availability for the project Complexity of information to be gathered Availability of specialized skills
STEP – 3  DATA COLLECTION METHODOLOGY (contd..) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
STEP –4:  DETERMINE THE CURRENT COMPETITIVE GAP ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
STEP –4:  DETERMINE THE CURRENT COMPETITIVE GAP (Contd..) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
STEP –4:  DETERMINE THE CURRENT COMPETITIVE GAP (Contd..) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
STEP 5 : DETERMINE THE PROJECTED COMPETETIVE GAP ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
STEP 6 : COMMUNICATE BENCHMARK FINDINGS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
STEP 6 : COMMUNICATE BENCHMARK FINDINGS (Contd..) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
STEP 7 : DETERMINE THE FUNCTIONAL GOALS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
STEP 7 : DETERMINE THE FUNCTIONAL GOALS (Contd..) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
STEP 8 ACTION PLANS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
STEP 8 ACTION PLANS (Contd..) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
STEP 8 ACTION PLANS (Contd..) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
STEP 9 : IMPLEMENTATION OF ACTION PLANS AND MONITORING PROGRESS ,[object Object],[object Object],[object Object],[object Object]
STEP 10 : PLAN FOR  RECALIBRATION ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
QUESTIONS TO PONDER BEFORE BENCHMARKING ,[object Object],[object Object],[object Object],[object Object],[object Object]
Note ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Legal Aspects of BM study ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
 
 

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Benchmarking final

  • 1. Module 1 BENCHMARKING By Sanjeev Rathod.
  • 2.  
  • 3.
  • 4.
  • 5. BENCHMARKING ENCOURAGES MANAGED CHANGE The gap between internal and external practices creates the need for change. Understanding industry best practices identifies what must change Externally benchmarked practices provide a picture of the potential results from change.
  • 6.
  • 7.  
  • 8.
  • 9.
  • 10.
  • 11.
  • 12.
  • 13.
  • 14.
  • 15.
  • 16. STEP – 3 DATA COLLECTION METHODOLOGY The way by which one will collect the Data for the subject of study. GUIDELINE A : Preparation of a list of questions that will be used to gather the data required. The questions should be clear with the units of measurement clearly defined. GUIDELINE B : Prepare the answers for your own operation. Answering the questions for ones own organization, will provide a validation of the questions and a base for initial analysis.
  • 17.
  • 18.
  • 19.
  • 20.
  • 21.
  • 22.
  • 23.
  • 24.
  • 25.
  • 26.
  • 27.
  • 28.
  • 29.
  • 30.
  • 31.
  • 32.
  • 33.
  • 34.
  • 35.
  • 36.  
  • 37.