This document provides a list of organizations that conduct benchmarking and surveys across various industries including academic institutions, commercial firms, government agencies, and press/media. The academic institutions listed focus on supply chain research and customer service surveys. The commercial firms listed provide benchmarking reports on topics like supply chain, logistics, procurement, manufacturing, and innovation. Government agencies listed conduct economic and trade surveys. Press/media organizations provide coverage of manufacturing benchmarks.

1. http://measuredperformance.blogspot.com
Academic Survey
Center for Supply Chain Research (Smeal – Penn State)
Customer Service
Global Trade Compliance
Sales and Operations
Transportation
Cranfield University (School of Management)
Survey on Supply Chain Alignment & Integration
CAPS Research (with Arizona State University)
Shared Services Center Benchmarking Metric Report 2007
eSourcing and eProcurement Benchmarking Metric Report 2007
Supplier Diversity Programs Benchmarking Metric Report 2007
IT Market Basket October 2007
Cross Industry Metric Report October 2007
Semiconductor 2007
Petroleum 2007
Office Supplies Market Basket August 2007
Mining Metals 2007
Investment Recovery 2007
Utilities 2007
Aerospace/Defense 2007
MRO Goods Market Basket May 2007
Diversified Foods/Beverages 2007
Summary Report of Cross-Industry Standard Benchmarks
The Supply Chain and Logistics Institute (Georgia Tech)
Third Party Logistics Study
Commercial
Aberdeen Group Various quot;Channelsquot;
Supply Chain and Logistics Research
Manufacturing Research
Procurement and Supply Research
Product Innovation Research
Retail Research
Sales and Marketing Research
Service Research
AMR Benchmark Analytix Service
Supply Chain
APQC
Procurement
Logistics
Supply Chain
Product Development
Innovation
ARC Advisory Group
Production and Automation (Manufacturing - Process Industry)
The Benchmarking Exchange
Various (Ad Hoc)
Icognitive Pte, Ltd.
Supply Chain (Southeast Asia & China)
Performance Measurement Group LLC (PMG)
Supply Chain
Product Innovation
The MPI Group
Census of Manufacturers
Government
European Commission (Eurostat)
Various economic and trade
United States (US-STAT Department of Commerce)
Various economic and trade
Press and Media
Industry Week
Census of Manufacturers
http://measuredperformance.blogspot.com