This document provides guidance on introducing DevOps practices and culture change within an organization. It recommends defining aims and metrics, understanding the audience, and identifying value. It also introduces the DESC method for having constructive discussions about challenges and desired changes. The method involves describing past issues, explaining impacts, sharing desired changes, and compromising to find solutions. The conclusion emphasizes that testing automation, team learning, and demonstrating business benefits can help reduce cycle times, improve quality, and gain support for further cultural and technical DevOps changes.

1. DevOps in
disguise
Ben Lidgey
@benlidgey

2. DevOps is all about
culture

3. What are your aims?
● What do you want to
achieve?
● When?
● How will you show it?

4. Audience
● Who are the audience?
● What do they know?
● How will you show the
results?
● Is there a commitment
from them?

5. What is the value?
● Financial
● Quality
● Rapid releases (customer benefits)
● Reputation
● Staff morale , engagement
Make sure you have identified the metrics

6. DevOps is all about
culture

7. Introducing test
automation

8. Story: more projects

9. DESC method
D = Describe what happened
E = Explain how this made you feel
S = Share what you would like to happen (in the future)
C = Compromise by stating what you will do as a result of this
newer way

10. DESC method in DevOps context
D = Describe what happened in previous work
E = Explain the impact on the delivery
S = Share the changes to the ways of working you would like to
introduce
C = Collaborate if you meet resistance

11. Describe:
We currently spend at
least 2 weeks in a test
cycle at the end of the
project

12. Explain:
Project does not deliver
working software
regularly

13. Explain:
Large effort at the end,
with bugs often found
just before the release
date

14. Share:
I want the teams to learn
and implement
automated testing

16. Compromise:
Start with automated
testing for happy path
scenarios

17. Compromise:
After the first feature is
delivered we will demo it

19. 1 day

20. Conclusion
● Testing performance time reduced
○ Higher quality
● Team learning new tools and techniques
○ Morale and engagement
● Business seeing the benefits of investment
○ Deliver value to the customer

21. Summary
● Cultural change
● Small steps phrased for business
● Demonstrate results to the business
● Consider “D E S C”

22. Thank you
@benlidgey