SlideShare a Scribd company logo
1 of 60
Download to read offline
Strategy Projects at Nanyang (SPAN)
Prepared by: Rizki Fadhilah | Ankit Chawla | Subham Dokania | Aditya Harsh | Cai Qiaochu | Jiang Zhiruo
SPAN Group 8
Go-to Market Strategy for BeLive
SPAN Group 8
Go-to Market Strategy for BeLive
Strategy Projects at Nanyang (SPAN)
1. SPAN Project Scope of Work
2. BeLive: Company Overview
3. Market Definition & Trends in Video Commerce
4. Recommendations for Client On-Boarding
5. Use Case Recommendations
6. Closing
Outline:
Strategy Projects at Nanyang (SPAN)
Project Overview - BeLive
Objective:
Help BeLive grow the business by identifying and generating leads in travel,
sports, and toys industry in Thailand and Indonesia
Scope of Work:
• Market research for priority industries (Travel, sports, and toys) and
geographies (Thailand and Indonesia)
• Explore potential clients and use cases in key industries and geographies
• Lead generation and client approach recommendations
Key Partner: • Latif Sim (Chief Strategy & Finance Officer, BeLive)
Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing
Strategy Projects at Nanyang (SPAN)
BeLive is a live
streaming and
interactive video
company with highly
compelling,
interactive, and
insight driven
technology.
Products & services:
Live and video commerce SaaS
with low effort and great ease
LORA
Create a full custom live streaming
platform with no coding knowledge
End to end Development
LORA Per Month 6 Months 1 Year
Basic USD 500 USD 2,700 USD 5,000
Pro USD 1,500 USD 8,500 USD 16,000
Pricing:
Ecosystem suppliers:
Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing
Strategy Projects at Nanyang (SPAN)
Client Pain Points & BeLive Benefits
BeLive provides exceptional interactive live commerce and shoppable videos experience.
Pain points of using
3rd party platform
1. Complicated live shopping
experience
2. Limited functionality with
vague policies
3. Limited data access of
audiences
Benefit of using own
website
1. Seamless customer
experience (CX)
2. Customized functions and
simple operation
3. Full ownership of live
streaming data
Live streaming solution through End-
to-end enterprise solution& SaaS
On-Boarding Client
Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing
Strategy Projects at Nanyang (SPAN)
Want to move the eyeballs
from social media onto their own
website to build more user
stickiness
Have their own website and are
actively involved in eCommerce
Conduct live streaming on social
media and eCommerce
frequently (TikTok, Shopee)
Want more access to data from
the viewers/ potential
customers without limitations
Have existing support teams to
implement the BeLive setup
BeLive – Client Persona
Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing
Strategy Projects at Nanyang (SPAN)
Non-Live Video Commerce
Live & Shop-able Video
Full-access to audience data
Less-access to audience data
• Tiktok
• Youtube
• Instagram Feed
• Tiktok Shop
• Tencent
• SAP
• Agora
• Bambuser
• Livescale
• Giosg
• Daily.co
Industry Matrix Dimension for BeLive
Live-Video-Commerce
• Live video content is used to promote products and
services to create better shopping experience for
consumers and drives purchases.
• It is at the intersection of social video content and e-
commerce, where video is used as medium to promote
• Aim is to make eCommerce experience more engaging
and personal
Benefits:
• Real-Time Engagement
• Personalization and Feedback
• Community Building
Categories:
• Non-Live Video Commerce
• Live Video Commerce
• 1:1 Live Video Commerce
• One to Many
Core features:
• Scalability
• Engagement Tools
• Real-Time Demonstrations
Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing
BeLive
Strategy Projects at Nanyang (SPAN)
Live-Video-Commerce Players
(Live & Shoppable Video - Full-access to audience data)
Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing
(giosg)
(bambuser)
(livescale)
(agora)
Strategy Projects at Nanyang (SPAN)
Types of live commerce archetypes
4 models of live commerce, based on their essential features and characteristics.
Source: BCG Report: Social Commerce is Remaking Online Shopping
Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing
Strategy Projects at Nanyang (SPAN)
Live commerce trends in Southeast Asia
1. Across the region, 82% have ever watched a livestream commerce
video, among which 48% watch them at least once a week.
2. Vietnamese consumers watch livestream sales videos most
frequently, with 65% indicating that they do so at least once a
week, followed by consumers in Thailand (57%) and Malaysia (48%)
3. 63% of those who have watched livestream sales videos have
made a purchase, again, highest in Vietnam (79%) and lowest in
Singapore (40%)
Countries surveyed include Singapore, Vietnam, Philippines,
Thailand, Indonesia and Malaysia
Source: Milieu Insight Report on Live Commerce
Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing
Strategy Projects at Nanyang (SPAN)
Increasing relevance of live commerce
Live commerce best taps into consumer needs of
emotional spaces
Consumer needs are moving towards emotional
Emotional needs start taking precedence, as basic functional needs become hygiene factor.
Source: BCG, TikTok : Shoppertainment: APAC’s Trillion Dollar Opportunity
Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing
Strategy Projects at Nanyang (SPAN)
Shoppertainment is the path forward
Brands can leap ahead in Shoppertainment by taking
actions to meet emotional needs of consumers.
However, for a successful sale, it is essential to:
1. Provide clear information
Ensure key product information is easily consumable
throughout.
2. Provide option for instant product purchase
Ensure consumers can purchase instantly at any point in
the journey.
Source: BCG, TikTok : Shoppertainment: APAC’s Trillion Dollar Opportunity
Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing
Strategy Projects at Nanyang (SPAN)
Shoppertainment trends in APAC
APAC Shoppertainment already at USD
500 Billion, with outlook to cross USD 1
Trillion by 2025.
Key growth markets have 60%+ CAGR. (2022-
2025)
Source: BCG, TikTok : Shoppertainment: APAC’s Trillion Dollar Opportunity
Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing
Strategy Projects at Nanyang (SPAN)
Simplify the Client
On-Boarding Process
Integration Setup &
Compatibility
Technical
Complexity
Data Security &
Compliance
Order Integration &
Customer Support
Scalability
Minimize the hassle on client side and
make the technology adoption smoother.
Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing
Strategy Projects at Nanyang (SPAN)
Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing
Researching
Need Identified
Finishing Using Again
Making Do
Buying
Using
Marketing/Sales/Bizdev
Multiple Contact Points in Every Stage
Customer Activity Cycle
• Tailored Approach
• Product Knowledge
• Platform Functionality
Technical Team
• Technical Assistance
• Data Security
• Analytic & Reporting
Customer Supports
• Team Training
• Customer Service
• Feedback Loop
Role per functions:
Explore Cycle Usage Cycle
How can BeLive get into the lives of customers and stay in their lives longer?
Strategy Projects at Nanyang (SPAN)
Tailoring the proposal to fit specific industry use cases
for improved comprehension and acceptance.
1. Company Profile
To show our knowledge
on the company target
2. Pain Points
Consists of challenges the
company faces in digital presence
3. Goals & Value Proposition
Show how BeLive solution can enhance client’s ask with certain
key metrics.
4. Use Case
Explore relevant and practical use
cases for clients.
Interactive Video + Live Streaming +
Viewer Activity
Client Acquisition Strategy
5. Target Viewer
Customer segments
that will experience
increased engagement
through BeLive.
Customized Deck Elements for Client Pitch
Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing
More Relevant, More Convincing
Strategy Projects at Nanyang (SPAN)
For 4 Industries in Thailand & Indonesia
Tourism Sports Toys Furniture
Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing
Use Case Sample for Client Pitch
Strategy Projects at Nanyang (SPAN)
Tourism Industry
Use Case Recommendations in
Tourism Industry
Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing
Strategy Projects at Nanyang (SPAN)
Tourism Industry Overview in Indonesia
5.04%
CAGR 2024-2028
with accelerating
momentum
$1.95 B
Market size
Growth
from 2024 to 2028
48%
Ratio of Customer responses
to the favorite live streaming
video type-travelling
Combined with market size, growth and customer motivation for travelling live stream videos, tourism is a
potential industry for BeLive
Closing
Indonesia Case
Source:https://www.statista.com/outlook/mmo/traveltourism/indonesia#:~:text=Indonesia's%20Travel%20%26%20Tourism%20market%20is,US%2410%2C9200m%20by%202028.
Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing
Strategy Projects at Nanyang (SPAN)
Traveloka
Company overview
Traveloka serves 20+ products that include
comprehensive travel services. From transportations
to accommodations, discovering nearby attractions,
and insurance products to financial services,
including the groundbreaking‘Buy Now Pay Later’.
100+ millions downloads in six countries across the
SEA region, 30.4% market share in OTA industry in
Indonesia.
Indonesia Case
Contact to approach
Market and Partnership team in Traveloka
• Ronald Parasian – Manager
• Fauzan Reynaldi – Executive
• Olivia Alfriana - Associate
• Christian Kenny Verel – Associate
Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing
Strategy Projects at Nanyang (SPAN)
Indonesia Case
Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing
Why Traveloka needs Belive?
• Platform restrictions
Social media limits the sensitivity, duration, advertisements
and other irrelative content.
• Quality control
Live broadcast requires a stable network connection and
professional equipment.
• Limited live streaming data
Basic data accessibility without comprehensive data
insights.
• Low level of user stickiness
Audiences may divert their attention to other content very
easily.
Pain points
Strategy Projects at Nanyang (SPAN)
How BeLive can help Traveloka?
Indonesia Case
Goals:
• To provide seamless customer experience
• To share travelling experience and bring fantastic journey
Value Proposition:
• Seamless customer experience: Customers don't need to
leave the page to perform actions on another page.
• Stable live streaming quality
• Full ownership to live streaming data and analytics
• Higher user retention rate: Live streaming service on its own
website can create private traffic domain and increase the
brand awareness and loyalty.
Scope of Work Market Definition & Trends
Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing
Traffic flow 20M
Bounce rate 53% Bounce rate 43%
Potential
Customer
increase
200k
Strategy Projects at Nanyang (SPAN)
Indonesia Case
Interactive Video & Live streaming:
• Virtual tour experiences
• Sharing travel experiences and advice with Q&A
• Give the vendors the opportunity to showcase their facilities
• When destination is researched online, the system
can recommend the corresponding live streaming content
or interactive video
Viewer Activity during the video:
• Destination/experience knowledge: promote consumer needs
• Red pocket/gift/coupons: to attract and retain audience
• Community events: Complicated trip(volcano hiking/scuba
diving/surfing/digital nomad lifestyle) to make them come back
• Sell product: hotel/air ticket/experience package/coupons etc.
BeLive Use Case for Traveloka
Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing
Strategy Projects at Nanyang (SPAN)
Closing
Indonesia Case
Target viewer persona:
BeLive Video Implementation
• Southeast
Asia(especially
Indonesian users)
• Millennial; Gen. Z;
25-34 years old;
relatively lower income
• Like traveling,
sport, adventure;
love to explore new things
• Price sensitive;
social media users
Similar companies
(Agoda) (Booking.com)
(Klook) (Tiket.com
(Ctrip)
Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing
Strategy Projects at Nanyang (SPAN)
Tourism Industry Overview in Thailand
Closing
Source: https://www.thaipbsworld.com/how-live-streaming-is-transforming-shopping-in-thailand/
Thailand Case
$34.20 bn
Market size
Growth
from 2021 to 2026
10.80%
CAGR
with accelerating
momentum
300%
Increase in consumer
interest for live streaming
video type-travelling
Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing
Strategy Projects at Nanyang (SPAN)
• UniThaiTravel is a popular travel booking portal native to Thailand.
• The website allows you to book hotels, international/domestic tours,
cruises, air tickets, insurance, and more to and from Thailand.
• The website is known for having a plethora of package offerings in the
country and beyond.
• It is also known for its competitive pricing, flash deals, flexible booking
options, and an end-to-end travel booking experience that involves air
tickets, hotels, cruises, insurance, lounge, and Wi-Fi.
• However, it has a problem with its messaging which is currently messy
and unclear to some.
Closing
Thailand Case
UniThaiTravel
Company overview
Contact to approach:
• Blu – Customer experience – 094-423-5444
• Chay – Marketing – 081-549-9299
• Ma – Customer experience– 063-791-4445
• Customer team - biggroup@unithaitrip.com
Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing
Strategy Projects at Nanyang (SPAN)
Why UniThaiTravel needs BeLive?
Issues of customer experience, cluttered UI, and discoverability.
Pain points
• Customer experience:
an area where it lacks compared to other service providers
present in Thailand and beyond.
• Cluttered UI:
obstacle for the company to present the highest revenue-
generating offerings to its customers.
• Discoverability:
lack of options like live streaming, social media presence,
telephonic support, and more.
• Low user stickiness:
With a plethora of travel booking options in a tourist-friendly
country like Thailand, retaining customers is imperative.
Closing
Thailand Case
On-Boarding Client
Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing
Strategy Projects at Nanyang (SPAN)
How BeLive can help UniThaiTravel on
customer experience?
Thailand Case
Goals:
Add a layer of personalisation and customisation to a cluttered UI. Help
customers make informed decisions.
Value Proposition:
• Revenue boost: We aim to bring bounce rate down to 50%
and conversion rate up to at least 15%. This is an assumed increase
of 537 million THB with the implementation of BeLive.
• Outstanding UI: Can become a tech-forward website to attract young
users.
• Access to data: UTT will be able to view the customer journey
with these solutions.
Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing
Strategy Projects at Nanyang (SPAN)
Thailand Case
BeLive Use Case for UniThaiTravel
Interactive Video & Live Streaming:
• Interactive video acts as a visualisation tool
• Live streams of tours in and around Thailand.
• Customers can see destinations in real time.
• Boosts their confidence, encourages sales.
Viewer Activity during the video:
• Destination/experience introduction: get the right
customer interested in your offerings
• Customisable: offer several options and allow full
customisation to the viewer
Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing
Strategy Projects at Nanyang (SPAN)
Target viewer persona:
• Geographic: Southeast Asia, largely in Thailand
• Demographic: Equal 50:50 split for men and
women. 60% of visitors are below 34 years of age.
• Psychological: Love exploring places with control
over itinerary.
• Behavior: Price-sensitive, tourism-aware, use a
lot of social media channels like TikTok,
Instagram.
BeLive Video Implementation
Thailand Case
Similar companies
(Four Seasons Hotel) (Thai Airways)
(Lion Air Thai) (Anantara Hotels)
Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing
Strategy Projects at Nanyang (SPAN)
Use Case Recommendations in
Sports Industry
Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing
Strategy Projects at Nanyang (SPAN)
Sports Industry Overview in Indonesia
5.9%
CAGR
From 2024-2028
$2 bn
Total Market size
Growth from 2021
to 2026
15.8%
Online share of
Indonesian sports
equipment retail market
Indonesia Case
Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing
More specifically, the data is for sports equipment industry.
Source: eCommercedb.com, Statista
Strategy Projects at Nanyang (SPAN)
• Background: Decathlon is a global company with a presence in
over 60 countries, which offers a comprehensive range of
sporting goods and equipment for various sports and activities. It
entered the Indonesian market in 2013, opening its first store in
Jakarta.
• Stores and Locations: As of 2023, Decathlon operates around
40 stores across major cities in Indonesia, including Jakarta,
Bandung, Surabaya, Medan, and Bali.
• Online Presence: In addition to its physical stores, Decathlon
Indonesia has an online store (www.decathlon.co.id) that allows
customers to browse and purchase products from the comfort of
their homes.
Decathlon
Company overview
Indonesia Case
• James Fernandez
– Performance marketing leader
• Henry Pfisterer
– Chief marketing officer
• Agnesya Aoria Beanardo
– Digital marketing manager
Contact to approach:
Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing
Strategy Projects at Nanyang (SPAN)
Why Decathlon need BeLive?
Indonesia Case
Pain points (e-commerce):
• Customers struggle to navigate the complexities of
product offerings and determine the best fit for their
needs.
• Customers have limited opportunities to explore
and experiment products before making a purchase
decision.
Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing
Strategy Projects at Nanyang (SPAN)
How can BeLive help Decathlon on
online customer experience?
Closing
Goals:
• Comprehensive knowledge on using sports equipment
• Seamless online shopping experience
Value Proposition:
• Increase customer incentive to purchase through online channels
• Reduce product exchange and return rate
• Sales conversion increase: Decathlon website traffic flow is 313K
and bounce rate is 47%. If Decathlon can decrease bounce rate to
40% by using BeLive service, and assume that 10% of the 60%
customers could convert to real spending, we can have 18.78K
additional customers.
Indonesia Case
Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing
Strategy Projects at Nanyang (SPAN)
Indonesia Case
Interactive Video & Live Streaming :
• In-depth visual demonstrations: unveiling product
capabilities and use cases
• Expert guidance: matching viewers to suitable products for
their expertise
• Partnership with Decathlon‘s membership: exclusive live
streaming access for Decathlon members.
• On-demand product demos: hosts using in-store facilities
like skating rinks, basketball courts, and ping-pong tables by
members’ request.
Viewer Activity during the video:
• Shop: Clickable links within the video to purchase products or
add them to a wish list.
• Q&A: Submit queries and get personalized suggestion;
Sessions with Decathlon experts for personal advice on product
suitability (size, skill level, etc)
• Product investigation: 360 degrees view of and interaction with
the product
• Chat: Live chat support to ask questions in real-time.
BeLive Use Cases for Decathlon
Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing
Strategy Projects at Nanyang (SPAN)
Where to put the video:
BeLive Video Implementation
On-Boarding Client
Similar companies
Target viewer persona:
• Geographic: Southeast Asia (especially Indonesian
users)
• Demographic: 25-40 years old; working professionals
• Psychological: accustomed to online shopping but
value a comprehensive understanding of products
and seek an exceptional online shopping experience.
• Behavior: engage in regular sports activities but have
limited time for shopping
(Sport Station) (Planet Sports)
(Eiger) (Consina)
Indonesia Case
Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing
Strategy Projects at Nanyang (SPAN)
Sports Industry Overview in Thailand
15%
CAGR between
2024-2028
$1.2 bn
Total Market size
Growth from 2021
to 2026
35%
Of consumers surveyed,
purchased from live
streaming video
Source: eCommercedb.com, Statista
Scope of Work BeLive: Company Overview Market Definition & Trends
Thailand Case
Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing
More specifically, the data is for sports equipment industry.
Strategy Projects at Nanyang (SPAN)
• Background: Largest Online Seller of Sports Goods
and Apparel.
• Distribution: Omnichannel Presence
• Customer: Broad and diverse customer base
interested in fitness and wellness.
• Financial: USD 0.25 Billion net sales (2023)
(ecommercedb.com)
Thailand Case
SuperSports (CRC)
Company overview
Contact to approach:
• Wiyada Buranapakorn
SVP Marketing (CRC Sports)
• Runganan Buapree
eCommerce Strategy (CRC Sports)
• Sukhumarn (Benz) Lertpanyaroj
SVP, Head of Omnichannel (Commercial) (Central Retail)
• Wisit Nutcharoen
Head of Digital Planning (CRC, Central Retail)
• Naruemon Somnam
Content Marketing & Social Media Manager (Central Retail)
Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing
Strategy Projects at Nanyang (SPAN)
Why SuperSports needs BeLive?
Pain points
• Experience nature of goods:
Many of the fitness goods sold are experience goods
and hence require some form of sales assistance.
• Low online customer engagement:
Despite having a strong product line, the ecommerce
business struggles with low customer engagement.
Scope of Work Belive Overview Market Definition & Trend Belive Use Case Acquisition Recommend On-Boarding Recommend Closing
Thailand Case
Strategy Projects at Nanyang (SPAN)
How BeLive can help SuperSports
improve experience?
Closing
Thailand Case
Goals:
Building a strong sporting community thereby enhancing customer
engagement and sustained brand loyalty.
Value Proposition:
Value Proposition:
• Increase in social media activity leading to community formation:
Frequent live video events can bring like-minded individuals together
and connect viewers with similar hobbies, helping build a community.
• Increased Sales Conversions: To convert many of the 370K
unique visitors into customers by increasing their willingness to
purchase.
• Increased Website visits and Time Spent: On the website to further
reduce bounce rate. Currently web visits stand 2.8M, time spent on the
website is 5 mins with a bounce rate of 40%.
• Establish and maintain web-sales superiority: Help SuperSports
maintain web-sales superiority in a shoppertainment world.
On-Boarding Client
Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing
Strategy Projects at Nanyang (SPAN)
Interactive Video & Live Streaming :
• Introduction by a popular fitness influencer or athlete.
• Live demonstrations of new/promotional product (running
shoes,) highlighting technical specifications, benefits, and
comparisons with previous models.
• A live chat segment, allowing viewers to talk to peers and like-
minded individuals and share about gear, training tips.
• “Community Sharing” segment where a member shares his
experience with a product, motivating others.
• Wrap up with exclusive offers only for livestream viewers,
encouraging immediate purchases.
Viewer Activity during the video:
• Shop: Clickable links within the video to purchase products or
add them to a wish list.
• Q&A: Sessions with experts.
• Chat: Live chatroom to ask questions in real-time. Viewers can
submit queries and get suggestion from community members
(size, skill level, etc)
BeLive Use Cases for SuperSport
Thailand Case
Scope of Work BeLive: Company Overview Market Definition & Trends
Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing
Strategy Projects at Nanyang (SPAN)
Where to put the video:
Target viewer persona:
• Geographic: Thailand and Vietnam
• Demographic: 60% of visitors are below 40 years of
age.
• Psychological: Passionate about active lifestyle,
looking for quality equipment and apparel.
• Behavior: Sports Hobbyists. Seeking expert advice
and the right gear to enhance their performance.
Thailand Case
BeLive Video Implementation Similar companies
(Fitness First)
(Under Armour Thailand)
(Central Retail)
On-Boarding Client
Scope of Work BeLive: Company Overview Market Definition & Trends
Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing
Strategy Projects at Nanyang (SPAN)
Use Case Recommendations in
Toys Industry
Scope of Work BeLive: Company Overview Market Definition & Trends
Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing
Strategy Projects at Nanyang (SPAN)
Closing
Source: Statista Market Report (Toys and Hobbies)
11.4%
CAGR For toys
eCommerce
$2 bn
Market size
In 2024
190%
Increase in online split of
toy purchasing over the last
5 years
5.24%
CAGR with
accelerating
momentum
$10 bn
Market size
In 2024
180%
Increase in online split
of toy purchasing over
the last 5 years
Toy Industry Overview
Combined with market size, growth & customer motivation for toys livestreams, there is a great opportunity for BeLive and Clients
Thailand Case
Indonesia Case
Scope of Work BeLive: Company Overview Market Definition & Trends
Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing
Community Building | Partnerships | Online Growth | Accessibility
Strategy Projects at Nanyang (SPAN)
• Toys R Us and Toys Kingdom are the largest big box toy retail
and online toy platforms in Thailand and Indonesia,
respectively.
• Toys R Us is a chain of Toy Retailers and deals in branded toy
products.
• Toys Kingdom is a major retailer of Toys in Indonesia with over
70 stores across 24 cities.
• Both stock branded toys like Hot Wheels, NERF and LEGO.
Toys R Us (Thailand) & Toys Kingdom (Indonesia)
Company overview
Contacts to approach:
Indonesia – Kawan Lama Group (parent
of Toys Kingdom)
1. Priskilla Tania Barlian | LinkedIn -
Live Streaming Host
2. Ellen Widodo | LinkedIn = GM
Marketing
Thailand
1. ChinChin Ng | LinkedIn – Marketing
Specialist (Asia) Toys R Us
2. Jo Hall| LinkedIn - Chief Commercial
Officer Toys R Us
Scope of Work BeLive: Company Overview Market Definition & Trends
Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing
Strategy Projects at Nanyang (SPAN)
Why Toys Industry needs BeLive?
Pain Points:
1. Engagement/Interaction: Low engagement
on official platforms
2. Website Retention: Website traffic is low,
and stats are poor across the table.
3. Scarcity/Urgency: Drive towards capitalizing
on toys being an "impulsive" buy.
4. Partnerships: There is a need for a channel
to publicize partnerships with video media
like movies and TV shows.
Toys R Us TH
Toys Kingdom
Toys R Us
Source: SimilarWeb
Scope of Work BeLive: Company Overview Market Definition & Trends
Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing
Strategy Projects at Nanyang (SPAN)
How can BeLive help Toys Industry on
online customer experience?
Goals:
To increase brand awareness and build a community feeling
around toy & hobby enthusiasts, to help engagement and sales
Value Proposition:
1. Community Building: Helps in marketing and sales
2. FOMO: Live commerce can be used to cause FOMO.
3. Traffic and Engagement: Increased footfall and website retention.
4. Reach and Hype: Helps the marketing campaign to reach a larger
audience
5. Data Analysis and Prediction: With first party data, the retailers
can better curate product lineups and also prepare stock for high
engagement periods like Christmas Day.
Scope of Work BeLive: Company Overview Market Definition & Trends
Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing
Strategy Projects at Nanyang (SPAN)
BeLive Use Case for Toys Industry
Interactive Video & Live-Streaming
• Product Showcase: Showcase different products of series.
• Customisation: See how a certain product would look like in
different colours and sizes.
• Innovation: See possibilities of innovation with educational
toys, i.e Lego Alternative Builds
• Partnerships: Fun interactive videos to push collaboration
and stories
Viewer Activity during the video:
• Like and Comment: data points like location, age etc.
• Buying: Products can be directly purchased.
• Chatting: Chat with host and community members.
• Q&A: Ask and answer questions from the community,
• Polls and Contests: Vote and participate
in competitions using the multi option poll function.
Scope of Work BeLive: Company Overview Market Definition & Trends
Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing
Strategy Projects at Nanyang (SPAN)
Where to put the video:
Target viewer persona:
• Geographic: Southeast Asia
• Demographic: Children, Young adults and
enthusiasts.
• Psychological: Enthusiastic about hobbies
and pop culture (Fast and Furious, Batman)
• Behavior: Pop culture aware, active
on social media channels like
TikTok, Instagram.
BeLive Video Implementation
On-Boarding Client
Similar companies
Thailand
(Toys 2 Thai)
(Tomindo Toys)
Indonesia
Scope of Work BeLive: Company Overview Market Definition & Trends
Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing
Strategy Projects at Nanyang (SPAN)
Use Case Recommendations in
Furniture Retail Industry
Scope of Work BeLive: Company Overview Market Definition & Trends
Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing
Strategy Projects at Nanyang (SPAN)
Furniture Industry Overview in Indonesia
6.55%
CAGR from 2024-
2028
$4.24 bn
Total Market size
In 2028
4%
Top 5 in livestreaming by
product category
Indonesia Case
Source:
On-Boarding Client
It’s showtime! How live commerce is transforming the shopping experience, Mckinsey, 2021
The furniture market in Indonesia is showing promising growth prospects, underpinned by several key factors
such as a rising middle-class population and increasing number of housing projects,.
Why Furniture Industry fits with Live Commerce?
Visually Appealing | Demonstrable | Complex | Interactive Element
Scope of Work BeLive: Company Overview Market Definition & Trends
Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing
Strategy Projects at Nanyang (SPAN)
• Global Background: Founded in 1943 in Sweden by Ingvar Kamprad, IKEA has
grown to become one of the most recognized and respected home furnishing
brands worldwide.
• Entry into Indonesia: IKEA officially opened its doors in Indonesia in October
2014, with its first store in Alam Sutera, Tangerang, near Jakarta. This move was
part of IKEA’s strategy to expand into Southeast Asia and cater to the growing
middle class with a taste for affordable, stylish home furnishings.
• Physical and Online Stores: The strategic opening of its first store in Alam Sutera
was followed by expansion plans targeting other key cities across Indonesia.
Simultaneously, IKEA bolstered its online shopping platform, recognizing the
importance of e-commerce in reaching a wider audience in a geographically
diverse country like Indonesia.
IKEA
Company overview
Indonesia Case
Contact to approach:
• Sigit Triwobowo
Country Head of IT
• Jacquelyn H
Regional Digital Product
Manager
• Kimberly Tran
Head of Customers
Experience & Engagement
Scope of Work BeLive: Company Overview Market Definition & Trends
Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing
Strategy Projects at Nanyang (SPAN)
Why IKEA needs BeLive?
Pain point:
• Spatial Visualization:
One of the main challenges customers face is imagining
how furniture will look and fit in their own spaces.
• Product Assembly Concerns:
IKEA's self-assembly furniture model, while cost-effective,
can be daunting for some customers.
• Addressing Return Rates:
By providing more detailed product information and
demonstrations through live commerce, IKEA can
potentially reduce the rate of returns and exchanges
• Digital presence competition:
• High bounce rate (55.56%)
• Number of visitors are below competitor (rupa-rupa)
• 95% of its sales at the checkout counter
Indonesia Case
Source: SimilarWeb
Scope of Work BeLive: Company Overview Market Definition & Trends
Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing
Strategy Projects at Nanyang (SPAN)
How BeLive can help IKEA with online
customer experience?
Goals:
To enhance customer engagement and streamline the shopping
experience using immersive video content.
Value Proposition:
Indonesia Case
1. Demonstration of Product Features and Quality:
Live commerce enables detailed demonstrations of the
craftsmanship, materials, and functionalities of furniture pieces,
helping to build trust and confidence in the product.
2. Reduced Return Rates:
By providing customers with a better understanding of what they are
purchasing, live commerce can help reduce the likelihood of returns.
3. Real-Time Data and Feedback:
Live commerce platforms often provide real-time data on viewer
engagement, preferences, and feedback.
Scope of Work BeLive: Company Overview Market Definition & Trends
Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing
Strategy Projects at Nanyang (SPAN)
Closing
BeLive Use Case for IKEA
Interactive Video & Live-Streaming
1. Virtual Ikea store tour:
Introduce new product, promotion & discount, virtual tour
on each segment in IKEA
2. Home Inspirations:
virtual tour of various home spaces, demonstrating how
IKEA products can transform their living areas.
3. Weekly Live Sessions: Hosted by a mix of IKEA's in-house
design experts, local influencers, and celebrity guests.
Viewer Activity during the video:
• Q&A: Sessions with IKEA experts for advice on interior design
and product selection.
• Shop: Clickable links within the video to purchase products or
add them to a wish list.
• Exclusive Offers: Live viewers get access to special discounts
and offers on featured products.
Indonesia Case
Scope of Work BeLive: Company Overview Market Definition & Trends
Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing
Strategy Projects at Nanyang (SPAN)
Closing
Target viewer persona:
BeLive Video Implementation
Indonesia Case
Similar Companies
(Dekoruma) (Informa)
(Vivere)
Scope of Work BeLive: Company Overview Market Definition & Trends
Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing
• Demographic: Young busy professional & young family or
newlywed who want to move to new house
• Psychological: looking for affordable & stylish furniture
solutions
• Behavior: Young busy professional living in an urban area
Strategy Projects at Nanyang (SPAN)
Conclusion
1. Expand to two geographies (Thailand & Indonesia) in
Southeast Asia focused on three industries
2. Help BeLive with client acquisition strategy & explore
the relevant use cases
3. Identify points of contact and scale acquisition
model companies through similar use cases
Scope of Work BeLive: Company Overview Market Definition & Trends
Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing
Strategy Projects at Nanyang (SPAN)
.
The Team:
Aditya Harsh
Rizki Fadhilah
Zhiruo Jiang
Rizki Fadhilah Ankit Chawla
Subham Dokania
Qiaochu Cai
Diversified experience in entrepreneurship, technology, marketing, sales, and finance.
Scope of Work BeLive: Company Overview Market Definition & Trends
Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing
Strategy Projects at Nanyang (SPAN)
SPAN Group 8
Go-to Market Strategy for BeLive
Thank You | Terima Kasih | 谢谢 | धन्यवाद

More Related Content

Similar to BeLive - Go To Market Strategy (NTU MBA)

Digital and Direct Life Insurance in Asia
Digital and Direct Life Insurance in AsiaDigital and Direct Life Insurance in Asia
Digital and Direct Life Insurance in AsiaThe Digital Insurer
 
Business Concept Funding Proposal PowerPoint Presentation Slides
Business Concept Funding Proposal PowerPoint Presentation SlidesBusiness Concept Funding Proposal PowerPoint Presentation Slides
Business Concept Funding Proposal PowerPoint Presentation SlidesSlideTeam
 
Bazaarvoice Webinar: Driving Local Revenue with Consumer Generated Content
Bazaarvoice Webinar: Driving Local Revenue with Consumer Generated ContentBazaarvoice Webinar: Driving Local Revenue with Consumer Generated Content
Bazaarvoice Webinar: Driving Local Revenue with Consumer Generated ContentRio SEO
 
Bazaarvoicefinalslidedeck 160728164342
Bazaarvoicefinalslidedeck 160728164342Bazaarvoicefinalslidedeck 160728164342
Bazaarvoicefinalslidedeck 160728164342Warren Raisch
 
A STUDY ON CUSTOMER SATISFACTION TOWARDS ROYAL ENFIELD BIKES Marketing 2018.docx
A STUDY ON CUSTOMER SATISFACTION TOWARDS ROYAL ENFIELD BIKES Marketing 2018.docxA STUDY ON CUSTOMER SATISFACTION TOWARDS ROYAL ENFIELD BIKES Marketing 2018.docx
A STUDY ON CUSTOMER SATISFACTION TOWARDS ROYAL ENFIELD BIKES Marketing 2018.docxSumitKumar801561
 
Young Marketers Elite 4 - assignment 2.1 - quang minh -bao nhu-quynh phuong -...
Young Marketers Elite 4 - assignment 2.1 - quang minh -bao nhu-quynh phuong -...Young Marketers Elite 4 - assignment 2.1 - quang minh -bao nhu-quynh phuong -...
Young Marketers Elite 4 - assignment 2.1 - quang minh -bao nhu-quynh phuong -...Quỳnh Phương
 
Young marketers elite 4 assignment 2.1 - quang minh -bao nhu-quynh phuong -...
Young marketers elite 4   assignment 2.1 - quang minh -bao nhu-quynh phuong -...Young marketers elite 4   assignment 2.1 - quang minh -bao nhu-quynh phuong -...
Young marketers elite 4 assignment 2.1 - quang minh -bao nhu-quynh phuong -...Cường Phan
 
Output for the network gip
Output for the network   gip Output for the network   gip
Output for the network gip Camila Soares
 
Digital Marketing Project at Zapzhoop
Digital Marketing Project at ZapzhoopDigital Marketing Project at Zapzhoop
Digital Marketing Project at ZapzhoopPadma Ch
 
Digital marketing project at zapzhoop
Digital marketing project at zapzhoopDigital marketing project at zapzhoop
Digital marketing project at zapzhoopPadma Ch
 
New Mobile App Development PowerPoint Presentation Slides
New Mobile App Development PowerPoint Presentation Slides New Mobile App Development PowerPoint Presentation Slides
New Mobile App Development PowerPoint Presentation Slides SlideTeam
 
Active Competitive Intelligence
Active Competitive IntelligenceActive Competitive Intelligence
Active Competitive IntelligenceJeremy Horn
 
Embedded Analytics in CRM and Marketing
Embedded Analytics in CRM and Marketing Embedded Analytics in CRM and Marketing
Embedded Analytics in CRM and Marketing Pentaho
 
Reimagine Growth 2: Customer Acquisition
Reimagine Growth 2: Customer AcquisitionReimagine Growth 2: Customer Acquisition
Reimagine Growth 2: Customer AcquisitionCleverTap
 
State of Video Marketing Benchmark Report - 2016
State of Video Marketing Benchmark Report - 2016State of Video Marketing Benchmark Report - 2016
State of Video Marketing Benchmark Report - 2016Demand Metric
 
Business Case Analysis - TIJA Company
Business Case Analysis - TIJA CompanyBusiness Case Analysis - TIJA Company
Business Case Analysis - TIJA CompanyHaris Suhendra
 
Tubular Labs Overview
Tubular Labs OverviewTubular Labs Overview
Tubular Labs OverviewTubular Labs
 

Similar to BeLive - Go To Market Strategy (NTU MBA) (20)

YouAppiCMOGuide
YouAppiCMOGuideYouAppiCMOGuide
YouAppiCMOGuide
 
Digital and Direct Life Insurance in Asia
Digital and Direct Life Insurance in AsiaDigital and Direct Life Insurance in Asia
Digital and Direct Life Insurance in Asia
 
Business Concept Funding Proposal PowerPoint Presentation Slides
Business Concept Funding Proposal PowerPoint Presentation SlidesBusiness Concept Funding Proposal PowerPoint Presentation Slides
Business Concept Funding Proposal PowerPoint Presentation Slides
 
Bazaarvoice Webinar: Driving Local Revenue with Consumer Generated Content
Bazaarvoice Webinar: Driving Local Revenue with Consumer Generated ContentBazaarvoice Webinar: Driving Local Revenue with Consumer Generated Content
Bazaarvoice Webinar: Driving Local Revenue with Consumer Generated Content
 
Bazaarvoicefinalslidedeck 160728164342
Bazaarvoicefinalslidedeck 160728164342Bazaarvoicefinalslidedeck 160728164342
Bazaarvoicefinalslidedeck 160728164342
 
A STUDY ON CUSTOMER SATISFACTION TOWARDS ROYAL ENFIELD BIKES Marketing 2018.docx
A STUDY ON CUSTOMER SATISFACTION TOWARDS ROYAL ENFIELD BIKES Marketing 2018.docxA STUDY ON CUSTOMER SATISFACTION TOWARDS ROYAL ENFIELD BIKES Marketing 2018.docx
A STUDY ON CUSTOMER SATISFACTION TOWARDS ROYAL ENFIELD BIKES Marketing 2018.docx
 
Young Marketers Elite 4 - assignment 2.1 - quang minh -bao nhu-quynh phuong -...
Young Marketers Elite 4 - assignment 2.1 - quang minh -bao nhu-quynh phuong -...Young Marketers Elite 4 - assignment 2.1 - quang minh -bao nhu-quynh phuong -...
Young Marketers Elite 4 - assignment 2.1 - quang minh -bao nhu-quynh phuong -...
 
Young marketers elite 4 assignment 2.1 - quang minh -bao nhu-quynh phuong -...
Young marketers elite 4   assignment 2.1 - quang minh -bao nhu-quynh phuong -...Young marketers elite 4   assignment 2.1 - quang minh -bao nhu-quynh phuong -...
Young marketers elite 4 assignment 2.1 - quang minh -bao nhu-quynh phuong -...
 
Output for the network gip
Output for the network   gip Output for the network   gip
Output for the network gip
 
10. FMCG Analytics.pdf
10. FMCG Analytics.pdf10. FMCG Analytics.pdf
10. FMCG Analytics.pdf
 
Digital Marketing Project at Zapzhoop
Digital Marketing Project at ZapzhoopDigital Marketing Project at Zapzhoop
Digital Marketing Project at Zapzhoop
 
Digital marketing project at zapzhoop
Digital marketing project at zapzhoopDigital marketing project at zapzhoop
Digital marketing project at zapzhoop
 
New Mobile App Development PowerPoint Presentation Slides
New Mobile App Development PowerPoint Presentation Slides New Mobile App Development PowerPoint Presentation Slides
New Mobile App Development PowerPoint Presentation Slides
 
Moving beyond numbers
Moving beyond numbersMoving beyond numbers
Moving beyond numbers
 
Active Competitive Intelligence
Active Competitive IntelligenceActive Competitive Intelligence
Active Competitive Intelligence
 
Embedded Analytics in CRM and Marketing
Embedded Analytics in CRM and Marketing Embedded Analytics in CRM and Marketing
Embedded Analytics in CRM and Marketing
 
Reimagine Growth 2: Customer Acquisition
Reimagine Growth 2: Customer AcquisitionReimagine Growth 2: Customer Acquisition
Reimagine Growth 2: Customer Acquisition
 
State of Video Marketing Benchmark Report - 2016
State of Video Marketing Benchmark Report - 2016State of Video Marketing Benchmark Report - 2016
State of Video Marketing Benchmark Report - 2016
 
Business Case Analysis - TIJA Company
Business Case Analysis - TIJA CompanyBusiness Case Analysis - TIJA Company
Business Case Analysis - TIJA Company
 
Tubular Labs Overview
Tubular Labs OverviewTubular Labs Overview
Tubular Labs Overview
 

Recently uploaded

一比一定制(USC毕业证书)美国南加州大学毕业证学位证书
一比一定制(USC毕业证书)美国南加州大学毕业证学位证书一比一定制(USC毕业证书)美国南加州大学毕业证学位证书
一比一定制(USC毕业证书)美国南加州大学毕业证学位证书Fir
 
Free scottie t shirts Free scottie t shirts
Free scottie t shirts Free scottie t shirtsFree scottie t shirts Free scottie t shirts
Free scottie t shirts Free scottie t shirtsrahman018755
 
APNIC Updates presented by Paul Wilson at CaribNOG 27
APNIC Updates presented by Paul Wilson at  CaribNOG 27APNIC Updates presented by Paul Wilson at  CaribNOG 27
APNIC Updates presented by Paul Wilson at CaribNOG 27APNIC
 
Registry Data Accuracy Improvements, presented by Chimi Dorji at SANOG 41 / I...
Registry Data Accuracy Improvements, presented by Chimi Dorji at SANOG 41 / I...Registry Data Accuracy Improvements, presented by Chimi Dorji at SANOG 41 / I...
Registry Data Accuracy Improvements, presented by Chimi Dorji at SANOG 41 / I...APNIC
 
一比一原版(Wintec毕业证书)新西兰怀卡托理工学院毕业证原件一模一样
一比一原版(Wintec毕业证书)新西兰怀卡托理工学院毕业证原件一模一样一比一原版(Wintec毕业证书)新西兰怀卡托理工学院毕业证原件一模一样
一比一原版(Wintec毕业证书)新西兰怀卡托理工学院毕业证原件一模一样AS
 
一比一定制(Temasek毕业证书)新加坡淡马锡理工学院毕业证学位证书
一比一定制(Temasek毕业证书)新加坡淡马锡理工学院毕业证学位证书一比一定制(Temasek毕业证书)新加坡淡马锡理工学院毕业证学位证书
一比一定制(Temasek毕业证书)新加坡淡马锡理工学院毕业证学位证书B
 
Production 2024 sunderland culture final - Copy.pptx
Production 2024 sunderland culture final - Copy.pptxProduction 2024 sunderland culture final - Copy.pptx
Production 2024 sunderland culture final - Copy.pptxChloeMeadows1
 
Free on Wednesdays T Shirts Free on Wednesdays Sweatshirts
Free on Wednesdays T Shirts Free on Wednesdays SweatshirtsFree on Wednesdays T Shirts Free on Wednesdays Sweatshirts
Free on Wednesdays T Shirts Free on Wednesdays Sweatshirtsrahman018755
 
一比一原版(UWE毕业证书)西英格兰大学毕业证原件一模一样
一比一原版(UWE毕业证书)西英格兰大学毕业证原件一模一样一比一原版(UWE毕业证书)西英格兰大学毕业证原件一模一样
一比一原版(UWE毕业证书)西英格兰大学毕业证原件一模一样Fi
 
一比一原版(毕业证书)新加坡南洋理工学院毕业证原件一模一样
一比一原版(毕业证书)新加坡南洋理工学院毕业证原件一模一样一比一原版(毕业证书)新加坡南洋理工学院毕业证原件一模一样
一比一原版(毕业证书)新加坡南洋理工学院毕业证原件一模一样AS
 
一比一原版(Bath毕业证书)英国桑德兰大学毕业证如何办理
一比一原版(Bath毕业证书)英国桑德兰大学毕业证如何办理一比一原版(Bath毕业证书)英国桑德兰大学毕业证如何办理
一比一原版(Bath毕业证书)英国桑德兰大学毕业证如何办理B
 
一比一原版(毕业证书)新西兰怀特克利夫艺术设计学院毕业证原件一模一样
一比一原版(毕业证书)新西兰怀特克利夫艺术设计学院毕业证原件一模一样一比一原版(毕业证书)新西兰怀特克利夫艺术设计学院毕业证原件一模一样
一比一原版(毕业证书)新西兰怀特克利夫艺术设计学院毕业证原件一模一样AS
 
TORTOGEL TELAH MENJADI SALAH SATU PLATFORM PERMAINAN PALING FAVORIT.
TORTOGEL TELAH MENJADI SALAH SATU PLATFORM PERMAINAN PALING FAVORIT.TORTOGEL TELAH MENJADI SALAH SATU PLATFORM PERMAINAN PALING FAVORIT.
TORTOGEL TELAH MENJADI SALAH SATU PLATFORM PERMAINAN PALING FAVORIT.Tortogel
 
Statistical Analysis of DNS Latencies.pdf
Statistical Analysis of DNS Latencies.pdfStatistical Analysis of DNS Latencies.pdf
Statistical Analysis of DNS Latencies.pdfOndejSur
 
原版定制(PSU毕业证书)美国宾州州立大学毕业证原件一模一样
原版定制(PSU毕业证书)美国宾州州立大学毕业证原件一模一样原版定制(PSU毕业证书)美国宾州州立大学毕业证原件一模一样
原版定制(PSU毕业证书)美国宾州州立大学毕业证原件一模一样rgdasda
 
Thank You Luv I’ll Never Walk Alone Again T shirts
Thank You Luv I’ll Never Walk Alone Again T shirtsThank You Luv I’ll Never Walk Alone Again T shirts
Thank You Luv I’ll Never Walk Alone Again T shirtsrahman018755
 
一比一原版(Soton毕业证书)南安普顿大学毕业证原件一模一样
一比一原版(Soton毕业证书)南安普顿大学毕业证原件一模一样一比一原版(Soton毕业证书)南安普顿大学毕业证原件一模一样
一比一原版(Soton毕业证书)南安普顿大学毕业证原件一模一样Fi
 
一比一原版(Exon毕业证书)英国埃克塞特大学毕业证如何办理
一比一原版(Exon毕业证书)英国埃克塞特大学毕业证如何办理一比一原版(Exon毕业证书)英国埃克塞特大学毕业证如何办理
一比一原版(Exon毕业证书)英国埃克塞特大学毕业证如何办理gfhdsfr
 
一比一原版英国格林多大学毕业证如何办理
一比一原版英国格林多大学毕业证如何办理一比一原版英国格林多大学毕业证如何办理
一比一原版英国格林多大学毕业证如何办理AS
 
The Rise of Subscription-Based Digital Services.pdf
The Rise of Subscription-Based Digital Services.pdfThe Rise of Subscription-Based Digital Services.pdf
The Rise of Subscription-Based Digital Services.pdfe-Market Hub
 

Recently uploaded (20)

一比一定制(USC毕业证书)美国南加州大学毕业证学位证书
一比一定制(USC毕业证书)美国南加州大学毕业证学位证书一比一定制(USC毕业证书)美国南加州大学毕业证学位证书
一比一定制(USC毕业证书)美国南加州大学毕业证学位证书
 
Free scottie t shirts Free scottie t shirts
Free scottie t shirts Free scottie t shirtsFree scottie t shirts Free scottie t shirts
Free scottie t shirts Free scottie t shirts
 
APNIC Updates presented by Paul Wilson at CaribNOG 27
APNIC Updates presented by Paul Wilson at  CaribNOG 27APNIC Updates presented by Paul Wilson at  CaribNOG 27
APNIC Updates presented by Paul Wilson at CaribNOG 27
 
Registry Data Accuracy Improvements, presented by Chimi Dorji at SANOG 41 / I...
Registry Data Accuracy Improvements, presented by Chimi Dorji at SANOG 41 / I...Registry Data Accuracy Improvements, presented by Chimi Dorji at SANOG 41 / I...
Registry Data Accuracy Improvements, presented by Chimi Dorji at SANOG 41 / I...
 
一比一原版(Wintec毕业证书)新西兰怀卡托理工学院毕业证原件一模一样
一比一原版(Wintec毕业证书)新西兰怀卡托理工学院毕业证原件一模一样一比一原版(Wintec毕业证书)新西兰怀卡托理工学院毕业证原件一模一样
一比一原版(Wintec毕业证书)新西兰怀卡托理工学院毕业证原件一模一样
 
一比一定制(Temasek毕业证书)新加坡淡马锡理工学院毕业证学位证书
一比一定制(Temasek毕业证书)新加坡淡马锡理工学院毕业证学位证书一比一定制(Temasek毕业证书)新加坡淡马锡理工学院毕业证学位证书
一比一定制(Temasek毕业证书)新加坡淡马锡理工学院毕业证学位证书
 
Production 2024 sunderland culture final - Copy.pptx
Production 2024 sunderland culture final - Copy.pptxProduction 2024 sunderland culture final - Copy.pptx
Production 2024 sunderland culture final - Copy.pptx
 
Free on Wednesdays T Shirts Free on Wednesdays Sweatshirts
Free on Wednesdays T Shirts Free on Wednesdays SweatshirtsFree on Wednesdays T Shirts Free on Wednesdays Sweatshirts
Free on Wednesdays T Shirts Free on Wednesdays Sweatshirts
 
一比一原版(UWE毕业证书)西英格兰大学毕业证原件一模一样
一比一原版(UWE毕业证书)西英格兰大学毕业证原件一模一样一比一原版(UWE毕业证书)西英格兰大学毕业证原件一模一样
一比一原版(UWE毕业证书)西英格兰大学毕业证原件一模一样
 
一比一原版(毕业证书)新加坡南洋理工学院毕业证原件一模一样
一比一原版(毕业证书)新加坡南洋理工学院毕业证原件一模一样一比一原版(毕业证书)新加坡南洋理工学院毕业证原件一模一样
一比一原版(毕业证书)新加坡南洋理工学院毕业证原件一模一样
 
一比一原版(Bath毕业证书)英国桑德兰大学毕业证如何办理
一比一原版(Bath毕业证书)英国桑德兰大学毕业证如何办理一比一原版(Bath毕业证书)英国桑德兰大学毕业证如何办理
一比一原版(Bath毕业证书)英国桑德兰大学毕业证如何办理
 
一比一原版(毕业证书)新西兰怀特克利夫艺术设计学院毕业证原件一模一样
一比一原版(毕业证书)新西兰怀特克利夫艺术设计学院毕业证原件一模一样一比一原版(毕业证书)新西兰怀特克利夫艺术设计学院毕业证原件一模一样
一比一原版(毕业证书)新西兰怀特克利夫艺术设计学院毕业证原件一模一样
 
TORTOGEL TELAH MENJADI SALAH SATU PLATFORM PERMAINAN PALING FAVORIT.
TORTOGEL TELAH MENJADI SALAH SATU PLATFORM PERMAINAN PALING FAVORIT.TORTOGEL TELAH MENJADI SALAH SATU PLATFORM PERMAINAN PALING FAVORIT.
TORTOGEL TELAH MENJADI SALAH SATU PLATFORM PERMAINAN PALING FAVORIT.
 
Statistical Analysis of DNS Latencies.pdf
Statistical Analysis of DNS Latencies.pdfStatistical Analysis of DNS Latencies.pdf
Statistical Analysis of DNS Latencies.pdf
 
原版定制(PSU毕业证书)美国宾州州立大学毕业证原件一模一样
原版定制(PSU毕业证书)美国宾州州立大学毕业证原件一模一样原版定制(PSU毕业证书)美国宾州州立大学毕业证原件一模一样
原版定制(PSU毕业证书)美国宾州州立大学毕业证原件一模一样
 
Thank You Luv I’ll Never Walk Alone Again T shirts
Thank You Luv I’ll Never Walk Alone Again T shirtsThank You Luv I’ll Never Walk Alone Again T shirts
Thank You Luv I’ll Never Walk Alone Again T shirts
 
一比一原版(Soton毕业证书)南安普顿大学毕业证原件一模一样
一比一原版(Soton毕业证书)南安普顿大学毕业证原件一模一样一比一原版(Soton毕业证书)南安普顿大学毕业证原件一模一样
一比一原版(Soton毕业证书)南安普顿大学毕业证原件一模一样
 
一比一原版(Exon毕业证书)英国埃克塞特大学毕业证如何办理
一比一原版(Exon毕业证书)英国埃克塞特大学毕业证如何办理一比一原版(Exon毕业证书)英国埃克塞特大学毕业证如何办理
一比一原版(Exon毕业证书)英国埃克塞特大学毕业证如何办理
 
一比一原版英国格林多大学毕业证如何办理
一比一原版英国格林多大学毕业证如何办理一比一原版英国格林多大学毕业证如何办理
一比一原版英国格林多大学毕业证如何办理
 
The Rise of Subscription-Based Digital Services.pdf
The Rise of Subscription-Based Digital Services.pdfThe Rise of Subscription-Based Digital Services.pdf
The Rise of Subscription-Based Digital Services.pdf
 

BeLive - Go To Market Strategy (NTU MBA)

  • 1. Strategy Projects at Nanyang (SPAN) Prepared by: Rizki Fadhilah | Ankit Chawla | Subham Dokania | Aditya Harsh | Cai Qiaochu | Jiang Zhiruo SPAN Group 8 Go-to Market Strategy for BeLive SPAN Group 8 Go-to Market Strategy for BeLive
  • 2. Strategy Projects at Nanyang (SPAN) 1. SPAN Project Scope of Work 2. BeLive: Company Overview 3. Market Definition & Trends in Video Commerce 4. Recommendations for Client On-Boarding 5. Use Case Recommendations 6. Closing Outline:
  • 3. Strategy Projects at Nanyang (SPAN) Project Overview - BeLive Objective: Help BeLive grow the business by identifying and generating leads in travel, sports, and toys industry in Thailand and Indonesia Scope of Work: • Market research for priority industries (Travel, sports, and toys) and geographies (Thailand and Indonesia) • Explore potential clients and use cases in key industries and geographies • Lead generation and client approach recommendations Key Partner: • Latif Sim (Chief Strategy & Finance Officer, BeLive) Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing
  • 4. Strategy Projects at Nanyang (SPAN) BeLive is a live streaming and interactive video company with highly compelling, interactive, and insight driven technology. Products & services: Live and video commerce SaaS with low effort and great ease LORA Create a full custom live streaming platform with no coding knowledge End to end Development LORA Per Month 6 Months 1 Year Basic USD 500 USD 2,700 USD 5,000 Pro USD 1,500 USD 8,500 USD 16,000 Pricing: Ecosystem suppliers: Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing
  • 5. Strategy Projects at Nanyang (SPAN) Client Pain Points & BeLive Benefits BeLive provides exceptional interactive live commerce and shoppable videos experience. Pain points of using 3rd party platform 1. Complicated live shopping experience 2. Limited functionality with vague policies 3. Limited data access of audiences Benefit of using own website 1. Seamless customer experience (CX) 2. Customized functions and simple operation 3. Full ownership of live streaming data Live streaming solution through End- to-end enterprise solution& SaaS On-Boarding Client Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing
  • 6. Strategy Projects at Nanyang (SPAN) Want to move the eyeballs from social media onto their own website to build more user stickiness Have their own website and are actively involved in eCommerce Conduct live streaming on social media and eCommerce frequently (TikTok, Shopee) Want more access to data from the viewers/ potential customers without limitations Have existing support teams to implement the BeLive setup BeLive – Client Persona Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing
  • 7. Strategy Projects at Nanyang (SPAN) Non-Live Video Commerce Live & Shop-able Video Full-access to audience data Less-access to audience data • Tiktok • Youtube • Instagram Feed • Tiktok Shop • Tencent • SAP • Agora • Bambuser • Livescale • Giosg • Daily.co Industry Matrix Dimension for BeLive Live-Video-Commerce • Live video content is used to promote products and services to create better shopping experience for consumers and drives purchases. • It is at the intersection of social video content and e- commerce, where video is used as medium to promote • Aim is to make eCommerce experience more engaging and personal Benefits: • Real-Time Engagement • Personalization and Feedback • Community Building Categories: • Non-Live Video Commerce • Live Video Commerce • 1:1 Live Video Commerce • One to Many Core features: • Scalability • Engagement Tools • Real-Time Demonstrations Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing BeLive
  • 8. Strategy Projects at Nanyang (SPAN) Live-Video-Commerce Players (Live & Shoppable Video - Full-access to audience data) Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing (giosg) (bambuser) (livescale) (agora)
  • 9. Strategy Projects at Nanyang (SPAN) Types of live commerce archetypes 4 models of live commerce, based on their essential features and characteristics. Source: BCG Report: Social Commerce is Remaking Online Shopping Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing
  • 10. Strategy Projects at Nanyang (SPAN) Live commerce trends in Southeast Asia 1. Across the region, 82% have ever watched a livestream commerce video, among which 48% watch them at least once a week. 2. Vietnamese consumers watch livestream sales videos most frequently, with 65% indicating that they do so at least once a week, followed by consumers in Thailand (57%) and Malaysia (48%) 3. 63% of those who have watched livestream sales videos have made a purchase, again, highest in Vietnam (79%) and lowest in Singapore (40%) Countries surveyed include Singapore, Vietnam, Philippines, Thailand, Indonesia and Malaysia Source: Milieu Insight Report on Live Commerce Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing
  • 11. Strategy Projects at Nanyang (SPAN) Increasing relevance of live commerce Live commerce best taps into consumer needs of emotional spaces Consumer needs are moving towards emotional Emotional needs start taking precedence, as basic functional needs become hygiene factor. Source: BCG, TikTok : Shoppertainment: APAC’s Trillion Dollar Opportunity Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing
  • 12. Strategy Projects at Nanyang (SPAN) Shoppertainment is the path forward Brands can leap ahead in Shoppertainment by taking actions to meet emotional needs of consumers. However, for a successful sale, it is essential to: 1. Provide clear information Ensure key product information is easily consumable throughout. 2. Provide option for instant product purchase Ensure consumers can purchase instantly at any point in the journey. Source: BCG, TikTok : Shoppertainment: APAC’s Trillion Dollar Opportunity Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing
  • 13. Strategy Projects at Nanyang (SPAN) Shoppertainment trends in APAC APAC Shoppertainment already at USD 500 Billion, with outlook to cross USD 1 Trillion by 2025. Key growth markets have 60%+ CAGR. (2022- 2025) Source: BCG, TikTok : Shoppertainment: APAC’s Trillion Dollar Opportunity Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing
  • 14. Strategy Projects at Nanyang (SPAN) Simplify the Client On-Boarding Process Integration Setup & Compatibility Technical Complexity Data Security & Compliance Order Integration & Customer Support Scalability Minimize the hassle on client side and make the technology adoption smoother. Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing
  • 15. Strategy Projects at Nanyang (SPAN) Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing Researching Need Identified Finishing Using Again Making Do Buying Using Marketing/Sales/Bizdev Multiple Contact Points in Every Stage Customer Activity Cycle • Tailored Approach • Product Knowledge • Platform Functionality Technical Team • Technical Assistance • Data Security • Analytic & Reporting Customer Supports • Team Training • Customer Service • Feedback Loop Role per functions: Explore Cycle Usage Cycle How can BeLive get into the lives of customers and stay in their lives longer?
  • 16. Strategy Projects at Nanyang (SPAN) Tailoring the proposal to fit specific industry use cases for improved comprehension and acceptance. 1. Company Profile To show our knowledge on the company target 2. Pain Points Consists of challenges the company faces in digital presence 3. Goals & Value Proposition Show how BeLive solution can enhance client’s ask with certain key metrics. 4. Use Case Explore relevant and practical use cases for clients. Interactive Video + Live Streaming + Viewer Activity Client Acquisition Strategy 5. Target Viewer Customer segments that will experience increased engagement through BeLive. Customized Deck Elements for Client Pitch Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing More Relevant, More Convincing
  • 17. Strategy Projects at Nanyang (SPAN) For 4 Industries in Thailand & Indonesia Tourism Sports Toys Furniture Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing Use Case Sample for Client Pitch
  • 18. Strategy Projects at Nanyang (SPAN) Tourism Industry Use Case Recommendations in Tourism Industry Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing
  • 19. Strategy Projects at Nanyang (SPAN) Tourism Industry Overview in Indonesia 5.04% CAGR 2024-2028 with accelerating momentum $1.95 B Market size Growth from 2024 to 2028 48% Ratio of Customer responses to the favorite live streaming video type-travelling Combined with market size, growth and customer motivation for travelling live stream videos, tourism is a potential industry for BeLive Closing Indonesia Case Source:https://www.statista.com/outlook/mmo/traveltourism/indonesia#:~:text=Indonesia's%20Travel%20%26%20Tourism%20market%20is,US%2410%2C9200m%20by%202028. Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing
  • 20. Strategy Projects at Nanyang (SPAN) Traveloka Company overview Traveloka serves 20+ products that include comprehensive travel services. From transportations to accommodations, discovering nearby attractions, and insurance products to financial services, including the groundbreaking‘Buy Now Pay Later’. 100+ millions downloads in six countries across the SEA region, 30.4% market share in OTA industry in Indonesia. Indonesia Case Contact to approach Market and Partnership team in Traveloka • Ronald Parasian – Manager • Fauzan Reynaldi – Executive • Olivia Alfriana - Associate • Christian Kenny Verel – Associate Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing
  • 21. Strategy Projects at Nanyang (SPAN) Indonesia Case Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing Why Traveloka needs Belive? • Platform restrictions Social media limits the sensitivity, duration, advertisements and other irrelative content. • Quality control Live broadcast requires a stable network connection and professional equipment. • Limited live streaming data Basic data accessibility without comprehensive data insights. • Low level of user stickiness Audiences may divert their attention to other content very easily. Pain points
  • 22. Strategy Projects at Nanyang (SPAN) How BeLive can help Traveloka? Indonesia Case Goals: • To provide seamless customer experience • To share travelling experience and bring fantastic journey Value Proposition: • Seamless customer experience: Customers don't need to leave the page to perform actions on another page. • Stable live streaming quality • Full ownership to live streaming data and analytics • Higher user retention rate: Live streaming service on its own website can create private traffic domain and increase the brand awareness and loyalty. Scope of Work Market Definition & Trends Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing Traffic flow 20M Bounce rate 53% Bounce rate 43% Potential Customer increase 200k
  • 23. Strategy Projects at Nanyang (SPAN) Indonesia Case Interactive Video & Live streaming: • Virtual tour experiences • Sharing travel experiences and advice with Q&A • Give the vendors the opportunity to showcase their facilities • When destination is researched online, the system can recommend the corresponding live streaming content or interactive video Viewer Activity during the video: • Destination/experience knowledge: promote consumer needs • Red pocket/gift/coupons: to attract and retain audience • Community events: Complicated trip(volcano hiking/scuba diving/surfing/digital nomad lifestyle) to make them come back • Sell product: hotel/air ticket/experience package/coupons etc. BeLive Use Case for Traveloka Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing
  • 24. Strategy Projects at Nanyang (SPAN) Closing Indonesia Case Target viewer persona: BeLive Video Implementation • Southeast Asia(especially Indonesian users) • Millennial; Gen. Z; 25-34 years old; relatively lower income • Like traveling, sport, adventure; love to explore new things • Price sensitive; social media users Similar companies (Agoda) (Booking.com) (Klook) (Tiket.com (Ctrip) Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing
  • 25. Strategy Projects at Nanyang (SPAN) Tourism Industry Overview in Thailand Closing Source: https://www.thaipbsworld.com/how-live-streaming-is-transforming-shopping-in-thailand/ Thailand Case $34.20 bn Market size Growth from 2021 to 2026 10.80% CAGR with accelerating momentum 300% Increase in consumer interest for live streaming video type-travelling Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing
  • 26. Strategy Projects at Nanyang (SPAN) • UniThaiTravel is a popular travel booking portal native to Thailand. • The website allows you to book hotels, international/domestic tours, cruises, air tickets, insurance, and more to and from Thailand. • The website is known for having a plethora of package offerings in the country and beyond. • It is also known for its competitive pricing, flash deals, flexible booking options, and an end-to-end travel booking experience that involves air tickets, hotels, cruises, insurance, lounge, and Wi-Fi. • However, it has a problem with its messaging which is currently messy and unclear to some. Closing Thailand Case UniThaiTravel Company overview Contact to approach: • Blu – Customer experience – 094-423-5444 • Chay – Marketing – 081-549-9299 • Ma – Customer experience– 063-791-4445 • Customer team - biggroup@unithaitrip.com Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing
  • 27. Strategy Projects at Nanyang (SPAN) Why UniThaiTravel needs BeLive? Issues of customer experience, cluttered UI, and discoverability. Pain points • Customer experience: an area where it lacks compared to other service providers present in Thailand and beyond. • Cluttered UI: obstacle for the company to present the highest revenue- generating offerings to its customers. • Discoverability: lack of options like live streaming, social media presence, telephonic support, and more. • Low user stickiness: With a plethora of travel booking options in a tourist-friendly country like Thailand, retaining customers is imperative. Closing Thailand Case On-Boarding Client Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing
  • 28. Strategy Projects at Nanyang (SPAN) How BeLive can help UniThaiTravel on customer experience? Thailand Case Goals: Add a layer of personalisation and customisation to a cluttered UI. Help customers make informed decisions. Value Proposition: • Revenue boost: We aim to bring bounce rate down to 50% and conversion rate up to at least 15%. This is an assumed increase of 537 million THB with the implementation of BeLive. • Outstanding UI: Can become a tech-forward website to attract young users. • Access to data: UTT will be able to view the customer journey with these solutions. Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing
  • 29. Strategy Projects at Nanyang (SPAN) Thailand Case BeLive Use Case for UniThaiTravel Interactive Video & Live Streaming: • Interactive video acts as a visualisation tool • Live streams of tours in and around Thailand. • Customers can see destinations in real time. • Boosts their confidence, encourages sales. Viewer Activity during the video: • Destination/experience introduction: get the right customer interested in your offerings • Customisable: offer several options and allow full customisation to the viewer Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing
  • 30. Strategy Projects at Nanyang (SPAN) Target viewer persona: • Geographic: Southeast Asia, largely in Thailand • Demographic: Equal 50:50 split for men and women. 60% of visitors are below 34 years of age. • Psychological: Love exploring places with control over itinerary. • Behavior: Price-sensitive, tourism-aware, use a lot of social media channels like TikTok, Instagram. BeLive Video Implementation Thailand Case Similar companies (Four Seasons Hotel) (Thai Airways) (Lion Air Thai) (Anantara Hotels) Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing
  • 31. Strategy Projects at Nanyang (SPAN) Use Case Recommendations in Sports Industry Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing
  • 32. Strategy Projects at Nanyang (SPAN) Sports Industry Overview in Indonesia 5.9% CAGR From 2024-2028 $2 bn Total Market size Growth from 2021 to 2026 15.8% Online share of Indonesian sports equipment retail market Indonesia Case Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing More specifically, the data is for sports equipment industry. Source: eCommercedb.com, Statista
  • 33. Strategy Projects at Nanyang (SPAN) • Background: Decathlon is a global company with a presence in over 60 countries, which offers a comprehensive range of sporting goods and equipment for various sports and activities. It entered the Indonesian market in 2013, opening its first store in Jakarta. • Stores and Locations: As of 2023, Decathlon operates around 40 stores across major cities in Indonesia, including Jakarta, Bandung, Surabaya, Medan, and Bali. • Online Presence: In addition to its physical stores, Decathlon Indonesia has an online store (www.decathlon.co.id) that allows customers to browse and purchase products from the comfort of their homes. Decathlon Company overview Indonesia Case • James Fernandez – Performance marketing leader • Henry Pfisterer – Chief marketing officer • Agnesya Aoria Beanardo – Digital marketing manager Contact to approach: Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing
  • 34. Strategy Projects at Nanyang (SPAN) Why Decathlon need BeLive? Indonesia Case Pain points (e-commerce): • Customers struggle to navigate the complexities of product offerings and determine the best fit for their needs. • Customers have limited opportunities to explore and experiment products before making a purchase decision. Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing
  • 35. Strategy Projects at Nanyang (SPAN) How can BeLive help Decathlon on online customer experience? Closing Goals: • Comprehensive knowledge on using sports equipment • Seamless online shopping experience Value Proposition: • Increase customer incentive to purchase through online channels • Reduce product exchange and return rate • Sales conversion increase: Decathlon website traffic flow is 313K and bounce rate is 47%. If Decathlon can decrease bounce rate to 40% by using BeLive service, and assume that 10% of the 60% customers could convert to real spending, we can have 18.78K additional customers. Indonesia Case Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing
  • 36. Strategy Projects at Nanyang (SPAN) Indonesia Case Interactive Video & Live Streaming : • In-depth visual demonstrations: unveiling product capabilities and use cases • Expert guidance: matching viewers to suitable products for their expertise • Partnership with Decathlon‘s membership: exclusive live streaming access for Decathlon members. • On-demand product demos: hosts using in-store facilities like skating rinks, basketball courts, and ping-pong tables by members’ request. Viewer Activity during the video: • Shop: Clickable links within the video to purchase products or add them to a wish list. • Q&A: Submit queries and get personalized suggestion; Sessions with Decathlon experts for personal advice on product suitability (size, skill level, etc) • Product investigation: 360 degrees view of and interaction with the product • Chat: Live chat support to ask questions in real-time. BeLive Use Cases for Decathlon Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing
  • 37. Strategy Projects at Nanyang (SPAN) Where to put the video: BeLive Video Implementation On-Boarding Client Similar companies Target viewer persona: • Geographic: Southeast Asia (especially Indonesian users) • Demographic: 25-40 years old; working professionals • Psychological: accustomed to online shopping but value a comprehensive understanding of products and seek an exceptional online shopping experience. • Behavior: engage in regular sports activities but have limited time for shopping (Sport Station) (Planet Sports) (Eiger) (Consina) Indonesia Case Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing
  • 38. Strategy Projects at Nanyang (SPAN) Sports Industry Overview in Thailand 15% CAGR between 2024-2028 $1.2 bn Total Market size Growth from 2021 to 2026 35% Of consumers surveyed, purchased from live streaming video Source: eCommercedb.com, Statista Scope of Work BeLive: Company Overview Market Definition & Trends Thailand Case Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing More specifically, the data is for sports equipment industry.
  • 39. Strategy Projects at Nanyang (SPAN) • Background: Largest Online Seller of Sports Goods and Apparel. • Distribution: Omnichannel Presence • Customer: Broad and diverse customer base interested in fitness and wellness. • Financial: USD 0.25 Billion net sales (2023) (ecommercedb.com) Thailand Case SuperSports (CRC) Company overview Contact to approach: • Wiyada Buranapakorn SVP Marketing (CRC Sports) • Runganan Buapree eCommerce Strategy (CRC Sports) • Sukhumarn (Benz) Lertpanyaroj SVP, Head of Omnichannel (Commercial) (Central Retail) • Wisit Nutcharoen Head of Digital Planning (CRC, Central Retail) • Naruemon Somnam Content Marketing & Social Media Manager (Central Retail) Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing
  • 40. Strategy Projects at Nanyang (SPAN) Why SuperSports needs BeLive? Pain points • Experience nature of goods: Many of the fitness goods sold are experience goods and hence require some form of sales assistance. • Low online customer engagement: Despite having a strong product line, the ecommerce business struggles with low customer engagement. Scope of Work Belive Overview Market Definition & Trend Belive Use Case Acquisition Recommend On-Boarding Recommend Closing Thailand Case
  • 41. Strategy Projects at Nanyang (SPAN) How BeLive can help SuperSports improve experience? Closing Thailand Case Goals: Building a strong sporting community thereby enhancing customer engagement and sustained brand loyalty. Value Proposition: Value Proposition: • Increase in social media activity leading to community formation: Frequent live video events can bring like-minded individuals together and connect viewers with similar hobbies, helping build a community. • Increased Sales Conversions: To convert many of the 370K unique visitors into customers by increasing their willingness to purchase. • Increased Website visits and Time Spent: On the website to further reduce bounce rate. Currently web visits stand 2.8M, time spent on the website is 5 mins with a bounce rate of 40%. • Establish and maintain web-sales superiority: Help SuperSports maintain web-sales superiority in a shoppertainment world. On-Boarding Client Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing
  • 42. Strategy Projects at Nanyang (SPAN) Interactive Video & Live Streaming : • Introduction by a popular fitness influencer or athlete. • Live demonstrations of new/promotional product (running shoes,) highlighting technical specifications, benefits, and comparisons with previous models. • A live chat segment, allowing viewers to talk to peers and like- minded individuals and share about gear, training tips. • “Community Sharing” segment where a member shares his experience with a product, motivating others. • Wrap up with exclusive offers only for livestream viewers, encouraging immediate purchases. Viewer Activity during the video: • Shop: Clickable links within the video to purchase products or add them to a wish list. • Q&A: Sessions with experts. • Chat: Live chatroom to ask questions in real-time. Viewers can submit queries and get suggestion from community members (size, skill level, etc) BeLive Use Cases for SuperSport Thailand Case Scope of Work BeLive: Company Overview Market Definition & Trends Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing
  • 43. Strategy Projects at Nanyang (SPAN) Where to put the video: Target viewer persona: • Geographic: Thailand and Vietnam • Demographic: 60% of visitors are below 40 years of age. • Psychological: Passionate about active lifestyle, looking for quality equipment and apparel. • Behavior: Sports Hobbyists. Seeking expert advice and the right gear to enhance their performance. Thailand Case BeLive Video Implementation Similar companies (Fitness First) (Under Armour Thailand) (Central Retail) On-Boarding Client Scope of Work BeLive: Company Overview Market Definition & Trends Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing
  • 44. Strategy Projects at Nanyang (SPAN) Use Case Recommendations in Toys Industry Scope of Work BeLive: Company Overview Market Definition & Trends Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing
  • 45. Strategy Projects at Nanyang (SPAN) Closing Source: Statista Market Report (Toys and Hobbies) 11.4% CAGR For toys eCommerce $2 bn Market size In 2024 190% Increase in online split of toy purchasing over the last 5 years 5.24% CAGR with accelerating momentum $10 bn Market size In 2024 180% Increase in online split of toy purchasing over the last 5 years Toy Industry Overview Combined with market size, growth & customer motivation for toys livestreams, there is a great opportunity for BeLive and Clients Thailand Case Indonesia Case Scope of Work BeLive: Company Overview Market Definition & Trends Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing Community Building | Partnerships | Online Growth | Accessibility
  • 46. Strategy Projects at Nanyang (SPAN) • Toys R Us and Toys Kingdom are the largest big box toy retail and online toy platforms in Thailand and Indonesia, respectively. • Toys R Us is a chain of Toy Retailers and deals in branded toy products. • Toys Kingdom is a major retailer of Toys in Indonesia with over 70 stores across 24 cities. • Both stock branded toys like Hot Wheels, NERF and LEGO. Toys R Us (Thailand) & Toys Kingdom (Indonesia) Company overview Contacts to approach: Indonesia – Kawan Lama Group (parent of Toys Kingdom) 1. Priskilla Tania Barlian | LinkedIn - Live Streaming Host 2. Ellen Widodo | LinkedIn = GM Marketing Thailand 1. ChinChin Ng | LinkedIn – Marketing Specialist (Asia) Toys R Us 2. Jo Hall| LinkedIn - Chief Commercial Officer Toys R Us Scope of Work BeLive: Company Overview Market Definition & Trends Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing
  • 47. Strategy Projects at Nanyang (SPAN) Why Toys Industry needs BeLive? Pain Points: 1. Engagement/Interaction: Low engagement on official platforms 2. Website Retention: Website traffic is low, and stats are poor across the table. 3. Scarcity/Urgency: Drive towards capitalizing on toys being an "impulsive" buy. 4. Partnerships: There is a need for a channel to publicize partnerships with video media like movies and TV shows. Toys R Us TH Toys Kingdom Toys R Us Source: SimilarWeb Scope of Work BeLive: Company Overview Market Definition & Trends Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing
  • 48. Strategy Projects at Nanyang (SPAN) How can BeLive help Toys Industry on online customer experience? Goals: To increase brand awareness and build a community feeling around toy & hobby enthusiasts, to help engagement and sales Value Proposition: 1. Community Building: Helps in marketing and sales 2. FOMO: Live commerce can be used to cause FOMO. 3. Traffic and Engagement: Increased footfall and website retention. 4. Reach and Hype: Helps the marketing campaign to reach a larger audience 5. Data Analysis and Prediction: With first party data, the retailers can better curate product lineups and also prepare stock for high engagement periods like Christmas Day. Scope of Work BeLive: Company Overview Market Definition & Trends Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing
  • 49. Strategy Projects at Nanyang (SPAN) BeLive Use Case for Toys Industry Interactive Video & Live-Streaming • Product Showcase: Showcase different products of series. • Customisation: See how a certain product would look like in different colours and sizes. • Innovation: See possibilities of innovation with educational toys, i.e Lego Alternative Builds • Partnerships: Fun interactive videos to push collaboration and stories Viewer Activity during the video: • Like and Comment: data points like location, age etc. • Buying: Products can be directly purchased. • Chatting: Chat with host and community members. • Q&A: Ask and answer questions from the community, • Polls and Contests: Vote and participate in competitions using the multi option poll function. Scope of Work BeLive: Company Overview Market Definition & Trends Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing
  • 50. Strategy Projects at Nanyang (SPAN) Where to put the video: Target viewer persona: • Geographic: Southeast Asia • Demographic: Children, Young adults and enthusiasts. • Psychological: Enthusiastic about hobbies and pop culture (Fast and Furious, Batman) • Behavior: Pop culture aware, active on social media channels like TikTok, Instagram. BeLive Video Implementation On-Boarding Client Similar companies Thailand (Toys 2 Thai) (Tomindo Toys) Indonesia Scope of Work BeLive: Company Overview Market Definition & Trends Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing
  • 51. Strategy Projects at Nanyang (SPAN) Use Case Recommendations in Furniture Retail Industry Scope of Work BeLive: Company Overview Market Definition & Trends Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing
  • 52. Strategy Projects at Nanyang (SPAN) Furniture Industry Overview in Indonesia 6.55% CAGR from 2024- 2028 $4.24 bn Total Market size In 2028 4% Top 5 in livestreaming by product category Indonesia Case Source: On-Boarding Client It’s showtime! How live commerce is transforming the shopping experience, Mckinsey, 2021 The furniture market in Indonesia is showing promising growth prospects, underpinned by several key factors such as a rising middle-class population and increasing number of housing projects,. Why Furniture Industry fits with Live Commerce? Visually Appealing | Demonstrable | Complex | Interactive Element Scope of Work BeLive: Company Overview Market Definition & Trends Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing
  • 53. Strategy Projects at Nanyang (SPAN) • Global Background: Founded in 1943 in Sweden by Ingvar Kamprad, IKEA has grown to become one of the most recognized and respected home furnishing brands worldwide. • Entry into Indonesia: IKEA officially opened its doors in Indonesia in October 2014, with its first store in Alam Sutera, Tangerang, near Jakarta. This move was part of IKEA’s strategy to expand into Southeast Asia and cater to the growing middle class with a taste for affordable, stylish home furnishings. • Physical and Online Stores: The strategic opening of its first store in Alam Sutera was followed by expansion plans targeting other key cities across Indonesia. Simultaneously, IKEA bolstered its online shopping platform, recognizing the importance of e-commerce in reaching a wider audience in a geographically diverse country like Indonesia. IKEA Company overview Indonesia Case Contact to approach: • Sigit Triwobowo Country Head of IT • Jacquelyn H Regional Digital Product Manager • Kimberly Tran Head of Customers Experience & Engagement Scope of Work BeLive: Company Overview Market Definition & Trends Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing
  • 54. Strategy Projects at Nanyang (SPAN) Why IKEA needs BeLive? Pain point: • Spatial Visualization: One of the main challenges customers face is imagining how furniture will look and fit in their own spaces. • Product Assembly Concerns: IKEA's self-assembly furniture model, while cost-effective, can be daunting for some customers. • Addressing Return Rates: By providing more detailed product information and demonstrations through live commerce, IKEA can potentially reduce the rate of returns and exchanges • Digital presence competition: • High bounce rate (55.56%) • Number of visitors are below competitor (rupa-rupa) • 95% of its sales at the checkout counter Indonesia Case Source: SimilarWeb Scope of Work BeLive: Company Overview Market Definition & Trends Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing
  • 55. Strategy Projects at Nanyang (SPAN) How BeLive can help IKEA with online customer experience? Goals: To enhance customer engagement and streamline the shopping experience using immersive video content. Value Proposition: Indonesia Case 1. Demonstration of Product Features and Quality: Live commerce enables detailed demonstrations of the craftsmanship, materials, and functionalities of furniture pieces, helping to build trust and confidence in the product. 2. Reduced Return Rates: By providing customers with a better understanding of what they are purchasing, live commerce can help reduce the likelihood of returns. 3. Real-Time Data and Feedback: Live commerce platforms often provide real-time data on viewer engagement, preferences, and feedback. Scope of Work BeLive: Company Overview Market Definition & Trends Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing
  • 56. Strategy Projects at Nanyang (SPAN) Closing BeLive Use Case for IKEA Interactive Video & Live-Streaming 1. Virtual Ikea store tour: Introduce new product, promotion & discount, virtual tour on each segment in IKEA 2. Home Inspirations: virtual tour of various home spaces, demonstrating how IKEA products can transform their living areas. 3. Weekly Live Sessions: Hosted by a mix of IKEA's in-house design experts, local influencers, and celebrity guests. Viewer Activity during the video: • Q&A: Sessions with IKEA experts for advice on interior design and product selection. • Shop: Clickable links within the video to purchase products or add them to a wish list. • Exclusive Offers: Live viewers get access to special discounts and offers on featured products. Indonesia Case Scope of Work BeLive: Company Overview Market Definition & Trends Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing
  • 57. Strategy Projects at Nanyang (SPAN) Closing Target viewer persona: BeLive Video Implementation Indonesia Case Similar Companies (Dekoruma) (Informa) (Vivere) Scope of Work BeLive: Company Overview Market Definition & Trends Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing • Demographic: Young busy professional & young family or newlywed who want to move to new house • Psychological: looking for affordable & stylish furniture solutions • Behavior: Young busy professional living in an urban area
  • 58. Strategy Projects at Nanyang (SPAN) Conclusion 1. Expand to two geographies (Thailand & Indonesia) in Southeast Asia focused on three industries 2. Help BeLive with client acquisition strategy & explore the relevant use cases 3. Identify points of contact and scale acquisition model companies through similar use cases Scope of Work BeLive: Company Overview Market Definition & Trends Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing
  • 59. Strategy Projects at Nanyang (SPAN) . The Team: Aditya Harsh Rizki Fadhilah Zhiruo Jiang Rizki Fadhilah Ankit Chawla Subham Dokania Qiaochu Cai Diversified experience in entrepreneurship, technology, marketing, sales, and finance. Scope of Work BeLive: Company Overview Market Definition & Trends Scope of Work BeLive: Company Overview Market Definition & Trends On-Boarding Client BeLive Use Case Recommendation Closing
  • 60. Strategy Projects at Nanyang (SPAN) SPAN Group 8 Go-to Market Strategy for BeLive Thank You | Terima Kasih | 谢谢 | धन्यवाद