Kata.ai - Artificial Intelligence in Indonesia through conversational chatbot...Chris Franke
Indonesia's text message-based virtual assistant company YesBoss has introduced a new platform called Kata.ai to bridge conversations between brands and customers using an artificial intelligence-based auto response system.
The new platform will be able to process informal conversations on popular messaging apps such as Line or other social media platforms, and connect consumers who want to complain, chat or buy certain products with the official accounts of corresponding companies.
The technology is reportedly more cost-efficient for brands, as it allows them to cut staff budget and offers an alternative approach to understand Indonesian consumers' behaviour.
For customers, the system might end the frustration of having to rely on outdated lists of frequently asked questions as they can now get instant feedback from the companies.
Kata.ai recently recruited a new tech adviser, Jim Geovedi, an Indonesian IT security expert based in the United Kingdom. Its holding company, YesBoss, has also recently appointed a new chief technology officer, Ahmad Rizqi Meydiarso, previously a system engineer at French aircraft manufacturer Airbus.
YesBoss' clients have included tech giant Microsoft, Telkom's telephone directory publisher subsidiary Infomedia Nusantara, and aCommerce — the local arm of a Thai online shopping site.
Conversational Commerce in Indonesia 2016 - by Chris FrankeChris Franke
My slides about Conversational Commerce in Indonesia 2016 presented at Indonesia E-Commerce Summit & Expo 2016 in Jakarta. Chris Franke, Co-Founder at YesBoss.
Conversational Commerce in Indonesia is changing the way we interact with our customers. Within my presentation, I was analyzing examples and trends within the app and communication service landscape in Indonesia.
Full article: https://medium.com/@chfranke/conversational-commerce-in-indonesia-2016-81ff9bde99f3#.387qb16al
Finance bots - The move toward conversational financeOrganic, Inc
2016 was a big year for chatbots and
the financial industry was no exception.
The landscape is growing both through
established brands working to evolve
the relationship with their base and 3rd
party solutions finding ways to fill gaps
the larger players haven’t yet
addressed.
This deck outlines some of the many bots making a splash in 2016 with basic bots automating old processes and more specialized bots starting to provide an emotional safety net hinting to untapped potential.
Influxbot, a U.K registered company, develops bots and artificial intelligence solutions, to help people and corporations solve current problems faced with digital campaign management and customer services.
Kata.ai - Artificial Intelligence in Indonesia through conversational chatbot...Chris Franke
Indonesia's text message-based virtual assistant company YesBoss has introduced a new platform called Kata.ai to bridge conversations between brands and customers using an artificial intelligence-based auto response system.
The new platform will be able to process informal conversations on popular messaging apps such as Line or other social media platforms, and connect consumers who want to complain, chat or buy certain products with the official accounts of corresponding companies.
The technology is reportedly more cost-efficient for brands, as it allows them to cut staff budget and offers an alternative approach to understand Indonesian consumers' behaviour.
For customers, the system might end the frustration of having to rely on outdated lists of frequently asked questions as they can now get instant feedback from the companies.
Kata.ai recently recruited a new tech adviser, Jim Geovedi, an Indonesian IT security expert based in the United Kingdom. Its holding company, YesBoss, has also recently appointed a new chief technology officer, Ahmad Rizqi Meydiarso, previously a system engineer at French aircraft manufacturer Airbus.
YesBoss' clients have included tech giant Microsoft, Telkom's telephone directory publisher subsidiary Infomedia Nusantara, and aCommerce — the local arm of a Thai online shopping site.
Conversational Commerce in Indonesia 2016 - by Chris FrankeChris Franke
My slides about Conversational Commerce in Indonesia 2016 presented at Indonesia E-Commerce Summit & Expo 2016 in Jakarta. Chris Franke, Co-Founder at YesBoss.
Conversational Commerce in Indonesia is changing the way we interact with our customers. Within my presentation, I was analyzing examples and trends within the app and communication service landscape in Indonesia.
Full article: https://medium.com/@chfranke/conversational-commerce-in-indonesia-2016-81ff9bde99f3#.387qb16al
Finance bots - The move toward conversational financeOrganic, Inc
2016 was a big year for chatbots and
the financial industry was no exception.
The landscape is growing both through
established brands working to evolve
the relationship with their base and 3rd
party solutions finding ways to fill gaps
the larger players haven’t yet
addressed.
This deck outlines some of the many bots making a splash in 2016 with basic bots automating old processes and more specialized bots starting to provide an emotional safety net hinting to untapped potential.
Influxbot, a U.K registered company, develops bots and artificial intelligence solutions, to help people and corporations solve current problems faced with digital campaign management and customer services.
How Not to Build a Chatbot, Muzzamel MazideeAlan Quayle
How Not to Build a Chatbot
Muzzamel Mazidee, Director of Partnerships UIB
We try to understand, from the consumer’s perspective, why chatbots fail to deliver a good experience and what thought processes need to be considered when venturing into such deployments.
Facebook ChatBots : What can they do for your businessAyush Jain
There is a huge buzz in the tech world with the launch of Facebook Messenger ChatBots. What makes the Facebook Chat Bot desirable by businesses is the reach Messenger has with it’s 900 million plus users. Techies and marketers can’t wait to develop and start using them. Since the launch, more than 10,000 developers have started building bots on Facebook platform.
In this presentation, we will introduce you to ChatBots, their implications across various domains and explore what can they do for your business.
Being one of the leading Chatbot Development Company, we have provided Bot Development Services to diverse industry verticals that give businesses a first-mover advantage and instantly add value to industries and functions like sales, service, IT Help Desk etc.
Authored by David Apple, and team at AT in 2010 specifically for the 2011 iStrat Conference. The deck as been referenced over 2000 times since then. Feel free to use, but please source.
Are chatbots the future of customer service?Oana Sav
Red Barrington, lead tutor at Oxford College of Marketing explains how chatbots are changing the future of customer service and dramatically impact upon customer experience in Bucharest at the "How to differentiate through customer experience event organized by Oxford College of Marketing and Marketing Institute in Bucharest.
Commission by Shopper Marketing Institute with Arc World Wide and Augme Technologies (Prior to Augme Technologies discontinuing managed services in favor of IP Litigation, company is no longer operational) in 2011, this white paper takes a deep dive into mobile engagement in store and strategy to understand planning and limitations.
White paper: Understanding the state of html 5 and its potentialArcher Inc.
HTML5 is a technology that will drastically reshape the Internet and consumer engagement, as we know it today.
Read more on the current state of HTML5 and its potential.
Deliver New Customer Experiences Through AI-enabled ChatbotsAmazon Web Services
Chatbots allow companies to mimic human conversations with their customers. Built upon artificial intelligence (AI) and machine learning (ML), they provide instantly available support that is adaptive to user needs and improves with use over time.
Learn how organizations are leveraging this new technology to improve customer engagement by better tailoring their marketing efforts, while at the same time reducing costs and overhead.
Deloitte Digital will showcase their conversational chatbot solution built on Amazon Web Services (AWS) and utilizing Amazon Lex. Discover how companies can rapidly build a proof of concept prior to integrating, launching, and rapidly scaling them to the market.
Fabrice Lacroix - Connecting a Chatbot to Your Technical Content: Myth and Re...LavaConConference
Analysts predict that chatbots will be your customers’ preferred interface. How can you transition from carefully staged demos to real-life customers?
In this session attendees will learn:
How rules-based chatbots work and why those simple demos are so impressive
Why chatbots so often fail as soon as they enter the real world
Why current technologies are inadequate and give unsatisfactory experiences
The difficulties in fueling a chatbot with text-based content
Technological approaches which will permit you to go to the next level with a chatbot that can take you to a higher degree of functionality
How Not to Build a Chatbot, Muzzamel MazideeAlan Quayle
How Not to Build a Chatbot
Muzzamel Mazidee, Director of Partnerships UIB
We try to understand, from the consumer’s perspective, why chatbots fail to deliver a good experience and what thought processes need to be considered when venturing into such deployments.
Facebook ChatBots : What can they do for your businessAyush Jain
There is a huge buzz in the tech world with the launch of Facebook Messenger ChatBots. What makes the Facebook Chat Bot desirable by businesses is the reach Messenger has with it’s 900 million plus users. Techies and marketers can’t wait to develop and start using them. Since the launch, more than 10,000 developers have started building bots on Facebook platform.
In this presentation, we will introduce you to ChatBots, their implications across various domains and explore what can they do for your business.
Being one of the leading Chatbot Development Company, we have provided Bot Development Services to diverse industry verticals that give businesses a first-mover advantage and instantly add value to industries and functions like sales, service, IT Help Desk etc.
Authored by David Apple, and team at AT in 2010 specifically for the 2011 iStrat Conference. The deck as been referenced over 2000 times since then. Feel free to use, but please source.
Are chatbots the future of customer service?Oana Sav
Red Barrington, lead tutor at Oxford College of Marketing explains how chatbots are changing the future of customer service and dramatically impact upon customer experience in Bucharest at the "How to differentiate through customer experience event organized by Oxford College of Marketing and Marketing Institute in Bucharest.
Commission by Shopper Marketing Institute with Arc World Wide and Augme Technologies (Prior to Augme Technologies discontinuing managed services in favor of IP Litigation, company is no longer operational) in 2011, this white paper takes a deep dive into mobile engagement in store and strategy to understand planning and limitations.
White paper: Understanding the state of html 5 and its potentialArcher Inc.
HTML5 is a technology that will drastically reshape the Internet and consumer engagement, as we know it today.
Read more on the current state of HTML5 and its potential.
Deliver New Customer Experiences Through AI-enabled ChatbotsAmazon Web Services
Chatbots allow companies to mimic human conversations with their customers. Built upon artificial intelligence (AI) and machine learning (ML), they provide instantly available support that is adaptive to user needs and improves with use over time.
Learn how organizations are leveraging this new technology to improve customer engagement by better tailoring their marketing efforts, while at the same time reducing costs and overhead.
Deloitte Digital will showcase their conversational chatbot solution built on Amazon Web Services (AWS) and utilizing Amazon Lex. Discover how companies can rapidly build a proof of concept prior to integrating, launching, and rapidly scaling them to the market.
Fabrice Lacroix - Connecting a Chatbot to Your Technical Content: Myth and Re...LavaConConference
Analysts predict that chatbots will be your customers’ preferred interface. How can you transition from carefully staged demos to real-life customers?
In this session attendees will learn:
How rules-based chatbots work and why those simple demos are so impressive
Why chatbots so often fail as soon as they enter the real world
Why current technologies are inadequate and give unsatisfactory experiences
The difficulties in fueling a chatbot with text-based content
Technological approaches which will permit you to go to the next level with a chatbot that can take you to a higher degree of functionality
Die News sind voll mit Chatbots. Als ausgefeilte Mensch-Maschine-Beziehung gilt der Chatbot als nächster Meilenstein im digitalen Zeitalter. Auf einer Technologie mit Künstlicher Intelligenz, die Unterhaltungen mit menschlichen Nutzern simulieren soll, schauen wir gemeinsam hinter die Kulissen und erstellen einen eigenen Q+A Bot on the Fly. Nebst Einsatzgebieten und Anwendungsfällen aus der Praxis werden noch die Trends der Zukunft aufgezeigt.
The presentation on ChatBot was done during #ATAGTR2017, one of the largest global testing conference. All copyright belongs to the author.
Author and presenter : Medha Garg
An introductory presentation I use with enterprise customers. Differentiates enterprise-class chatbot design aligned to business processes. Introduces the vital role of the Conversation director.
An Implementation of Voice Assistant for Hospitalitysipij
Voice user interface has gained popularity in the recent years. A chatbot is a machine with the ability to answer automatically through a conversational interface. Instead of using mouse and keyboards as input and screen as output, a chatbot with extra voice user interface feature improve the system and enhance the user experience. A chatbot is considered as one of the most exceptional and promising expressions of human computer interaction. Voice-based chatbots or artificial intelligence (AI) devices transform humancomputer bidirectional interactions that allow users to navigate an interactive voice response (IVR) system with their voice generally using natural language. In this paper, we focus on voice based chatbots for mediating interactions between hotels and guests from both the hospitality technology providers’ and guests’ perspectives. A hotel web application with voice user interface was implemented which provides voice input/output interface to enhance the user experience. Speech recognition component was used to dictate the user voice input to text. Speech synthesis API was used for text to voice conversion. A closed domain question answering (cdQA) Natural Language Processing (NLP) solution was used for processingof query and return the best answer possible.
An Implementation of Voice Assistant for Hospitalitysipij
Voice user interface has gained popularity in the recent years. A chatbot is a machine with the ability to
answer automatically through a conversational interface. Instead of using mouse and keyboards as input
and screen as output, a chatbot with extra voice user interface feature improve the system and enhance the
user experience. A chatbot is considered as one of the most exceptional and promising expressions of
human computer interaction. Voice-based chatbots or artificial intelligence (AI) devices transform humancomputer bidirectional interactions that allow users to navigate an interactive voice response (IVR) system
with their voice generally using natural language. In this paper, we focus on voice based chatbots for
mediating interactions between hotels and guests from both the hospitality technology providers’ and
guests’ perspectives. A hotel web application with voice user interface was implemented which provides
voice input/output interface to enhance the user experience. Speech recognition component was used to
dictate the user voice input to text. Speech synthesis API was used for text to voice conversion. A closed
domain question answering (cdQA) Natural Language Processing (NLP) solution was used for processingof
query and return the best answer possible.
Enhance User Engagement and Support with AI-Powered Chatbot Services ThatwareIO
Deliver exceptional user experiences and real-time support with our AI-powered chatbot services. Engage your audience on multiple platforms, offer instant responses, and guide them through their journey. Seamlessly transition from information provider to problem solver with smart, data-driven chatbots that adapt and learn, ensuring customer loyalty and continuous improvement.
For more info visit here: https://thatware.io/choose-the-chatbot-services-in-thatware/
Artificial Intelligence Virtual Assistants & ChatbotsaNumak & Company
Artificial Intelligence transforms different interfaces into interactive systems that can be interacted with using Natural Language Processing technology. Thus, businesses can offer voice-integrated smart self-service solutions to their customers with Natural Dialogue Solutions, which can be positioned in different areas ranging from IVR systems to virtual assistants, from chatbots to smart systems.
Here we have shared little cheat sheet with an essential checklist for you, so you don’t have to wonder where to start. Take a look, and happy building!
The Chatbot Imperative: Intelligence, Personalization and Utilitarian DesignCognizant
To boost business outcomes and deliver superior experiences, chatbots must quickly deliver responses that speak directly to individual human needs and apply meaningful responses to evolving requirements over time.
Elevate Customer Engagement with Expert Chatbot Services.pdfThatwareIO
Say goodbye to repetitive tasks and hello to enhanced efficiency with our custom chatbot services. Our solutions are designed to cater to your unique business needs, whether it's automating appointment scheduling, processing orders, or providing instant support. By harnessing the power of AI, our chatbots learn and adapt over time, ensuring that interactions become more accurate and insightful. With chatbot services seamlessly integrated into your platform, you create a frictionless user experience that keeps customers engaged and satisfied. The result? Improved productivity, streamlined operations, and a competitive edge in your industry. Discover how our tailored chatbot services can revolutionize the way you do business and lead to greater success.
For more info visit here: https://thatware.io/choose-the-chatbot-services-in-thatware/
Personalized AI Chatbot Services for Your Business | ThatwareioThatwareio1
Tailor-made AI Chatbot services await your business at Thatwareio! Experience the advantage of offering personalized experiences to your customers with AI-driven chatbots. These smart bots adapt to individual preferences and behaviors, providing relevant recommendations and support. Enhance customer loyalty and retention with Thatwareio's Chatbot services, which come with powerful analytics to understand your customers better and refine your strategies accordingly
"Impact of front-end architecture on development cost", Viktor TurskyiFwdays
I have heard many times that architecture is not important for the front-end. Also, many times I have seen how developers implement features on the front-end just following the standard rules for a framework and think that this is enough to successfully launch the project, and then the project fails. How to prevent this and what approach to choose? I have launched dozens of complex projects and during the talk we will analyze which approaches have worked for me and which have not.
Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...Jeffrey Haguewood
Sidekick Solutions uses Bonterra Impact Management (fka Social Solutions Apricot) and automation solutions to integrate data for business workflows.
We believe integration and automation are essential to user experience and the promise of efficient work through technology. Automation is the critical ingredient to realizing that full vision. We develop integration products and services for Bonterra Case Management software to support the deployment of automations for a variety of use cases.
This video focuses on the notifications, alerts, and approval requests using Slack for Bonterra Impact Management. The solutions covered in this webinar can also be deployed for Microsoft Teams.
Interested in deploying notification automations for Bonterra Impact Management? Contact us at sales@sidekicksolutionsllc.com to discuss next steps.
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered QualityInflectra
In this insightful webinar, Inflectra explores how artificial intelligence (AI) is transforming software development and testing. Discover how AI-powered tools are revolutionizing every stage of the software development lifecycle (SDLC), from design and prototyping to testing, deployment, and monitoring.
Learn about:
• The Future of Testing: How AI is shifting testing towards verification, analysis, and higher-level skills, while reducing repetitive tasks.
• Test Automation: How AI-powered test case generation, optimization, and self-healing tests are making testing more efficient and effective.
• Visual Testing: Explore the emerging capabilities of AI in visual testing and how it's set to revolutionize UI verification.
• Inflectra's AI Solutions: See demonstrations of Inflectra's cutting-edge AI tools like the ChatGPT plugin and Azure Open AI platform, designed to streamline your testing process.
Whether you're a developer, tester, or QA professional, this webinar will give you valuable insights into how AI is shaping the future of software delivery.
UiPath Test Automation using UiPath Test Suite series, part 3DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 3. In this session, we will cover desktop automation along with UI automation.
Topics covered:
UI automation Introduction,
UI automation Sample
Desktop automation flow
Pradeep Chinnala, Senior Consultant Automation Developer @WonderBotz and UiPath MVP
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
JMeter webinar - integration with InfluxDB and GrafanaRTTS
Watch this recorded webinar about real-time monitoring of application performance. See how to integrate Apache JMeter, the open-source leader in performance testing, with InfluxDB, the open-source time-series database, and Grafana, the open-source analytics and visualization application.
In this webinar, we will review the benefits of leveraging InfluxDB and Grafana when executing load tests and demonstrate how these tools are used to visualize performance metrics.
Length: 30 minutes
Session Overview
-------------------------------------------
During this webinar, we will cover the following topics while demonstrating the integrations of JMeter, InfluxDB and Grafana:
- What out-of-the-box solutions are available for real-time monitoring JMeter tests?
- What are the benefits of integrating InfluxDB and Grafana into the load testing stack?
- Which features are provided by Grafana?
- Demonstration of InfluxDB and Grafana using a practice web application
To view the webinar recording, go to:
https://www.rttsweb.com/jmeter-integration-webinar
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...Ramesh Iyer
In today's fast-changing business world, Companies that adapt and embrace new ideas often need help to keep up with the competition. However, fostering a culture of innovation takes much work. It takes vision, leadership and willingness to take risks in the right proportion. Sachin Dev Duggal, co-founder of Builder.ai, has perfected the art of this balance, creating a company culture where creativity and growth are nurtured at each stage.
PHP Frameworks: I want to break free (IPC Berlin 2024)Ralf Eggert
In this presentation, we examine the challenges and limitations of relying too heavily on PHP frameworks in web development. We discuss the history of PHP and its frameworks to understand how this dependence has evolved. The focus will be on providing concrete tips and strategies to reduce reliance on these frameworks, based on real-world examples and practical considerations. The goal is to equip developers with the skills and knowledge to create more flexible and future-proof web applications. We'll explore the importance of maintaining autonomy in a rapidly changing tech landscape and how to make informed decisions in PHP development.
This talk is aimed at encouraging a more independent approach to using PHP frameworks, moving towards a more flexible and future-proof approach to PHP development.
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
Neuro-symbolic is not enough, we need neuro-*semantic*Frank van Harmelen
Neuro-symbolic (NeSy) AI is on the rise. However, simply machine learning on just any symbolic structure is not sufficient to really harvest the gains of NeSy. These will only be gained when the symbolic structures have an actual semantics. I give an operational definition of semantics as “predictable inference”.
All of this illustrated with link prediction over knowledge graphs, but the argument is general.
Neuro-symbolic is not enough, we need neuro-*semantic*
Bee Partners' Industry Insight: NLP on the Verge of Utility
1. Conversational Commerce
Natural Language Processing (NLP) on the
Verge of Utility
September 2016, revised March 2018
Garrett Goldberg
Partner
(208) 860-7855
garrett@beepartners.vc
Seed-stage venture capital firm investing in
passionate Founders with deep market insights
2. The ability of consumers (and enterprises) to conduct
e-commerce dynamically through the use of texting
or spoken natural language.
What is Conversational Commerce?
2
3. 3rd party Application
Transcript
USER
Automatic Speech
Recognition (ASR)
Built by
Application
Owner
Built by
Platform
Owner
NLP Horizontal
“Handshake”
Layer
Natural Language
Processing
(NLP)
Text to
Chatbot
Voice to
Chatbot
API
3
Virtual Assistant Platform UI
Natural Language
Processing
Enabling
Technology
API
IntegrationLevel
IntegrationLevel
Agent / Skills / Action Taker
Ex: Bot built using SDK
Knows Intent + Takes Action +
Contextualizes
Knows Intent + Takes Action
Bee Partners NLP Stack Diagram
4. 4
Here’s Why It’s Happening…
• We are in the midst of a (continuing) paradigm shift in how humans interact with
computers (HCI).
• We are now using human conversation (voice or text entry) to seamlessly obtain
information, goods, and services on our various computers.
• This leads consumers to desire “One Place” to dynamically conduct all our
business and social activities.
• And yet this “One Place” is ubiquitous: Anywhere and everywhere - voice, Siri, in-
car, in-home, messaging apps – the distribution channels become infinite
4
5. 5
This Drive Towards One Place Effectuates the
‘Stackless Interface’ …
A single human-computer interface (HCI) that connects
the user to any end requirement
http://beepartners.vc/investment-snaptravel-rise-stackless-interface/
https://www.linkedin.com/pulse/stack-discipline-garrett-goldberg/
5
6. 6
… Which Often Manifests Itself in a “Chatbot” to
the User
A chatbot is a computer program, driven by natural language processing (NLP) and
machine learning (ML), designed to simulate intelligent conversation around a
particular expertise.
A chatbot is a computer application that provides a consumer with a convenient way
to interact (interface) with a business via online texting or voice.
A chatbot delivers “conversation experiences” with the enterprise
A chatbot is to a messaging app = Website : Browser
6
7. 7
A chatbot can conduct conversational commerce
better than humans in some aspects and worse in
others.
7
8. 8
Chatbot Pros and Cons
It is better than humans because:
(1) it can chat with thousands of people
simultaneously, autonomously, and
remotely.
(2) it can hold vast amount of knowledge in
its memory, and
access it quickly.
(3) it can handle asynchronous
communication.
(4) it never gets tired, is consistent, and
(nearly) unemotional.
And not as good when:
(1) talking about subjects outside its
vertical knowledge.
(2) answering dynamic questions, or
generating speech (NLG).
(3) being witty or thinking outside the
box.
(4) linking commerce across platforms or
applications.
8
9. 9
9
How Did We Get Here?
The intersection of three trends is driving this evolution of human computer
interaction (HCI) towards a conversational commerce interface.
10. 10
1) Consumer Trends
Messaging
• Messaging is the go-to [millennial] way of communication.
• More people today are using messaging platforms than social networks.
• Messaging is no longer limited to personal communication, but is widely accepted
as a means of business communication.
On-Demand Access
• Consumers want on-demand access to information services with minimal barriers
– the ‘stackless interface.’
• Native apps are dying and consumers are shifting away from websites and app
installs.
• Asynchronous communication is now 7/24/365.
There is a global movement towards messaging platforms and
on-demand services.
10
12. 12
2) Business Evolution
Enterprises must focus
on delivering personal
customer service at scale
LOW PERSONALIZATION & HIGH
SCALABILITY
Conversational
Commerce
In-Person
E-Commerce
HIGH PERSONALIZATION & LOW
SCALABILITY
HIGH PERSONALIZATION
& HIGH SCALABILITY
13. 13
3) Technology Advancements
Advancements in Artificial Intelligence
• Advances in machine learning such as deep neural networks (DNNs) have allowed
bots to learn as they are fed more data. This improves the utility beyond keyword
searches.
Access to new messaging and speech platforms
• Big tech companies have opened up their speech and messaging platforms to
developers.
Distributed platforms of IoT
• Voice platforms like Siri, Cortona and Okay Google have become ubiquitous in
phones, laptops, and cars.
Artificial intelligence and access to new messaging and speech platforms have
enabled the emergence of conversational UI.
13
14. 14
14
So What Does This Mean for Investors?
Bee Partners Preliminary Guide to Evaluating the
Conversational Commerce Paradigm
15. 15
1) Effective Conversational Commerce Must
Leverage Existing Platforms
We do not expect adoption of a chatbot that forces users to embrace a new or
application specific platform.
15
16. 16
2) Effective Conversational Commerce Must Have
Functional Expertise and Vertical Depth in a
Specific Industry
• CONTEXT IS KING: if you go deep enough in any vertical (the most data with
the best lexicon), the application is going to be differentiated and deliver a
better result.
• It’s more difficult to imagine a functional horizontal chatbot. The bot would
need to be able to have a conversation across a diverse set of topics.
• It’s difficult to pick a winner in horizontal enterprise or broad enterprise that
still requires the client to customize.
• Current horizontal opportunities do exist at the “Handshake” or
infrastructure layer where the application connects to the platform.
16
17. 17
3) Effective Conversational Commerce Leverages
the Best of Both Consumer and Enterprise
Properties
• Bots and personas must feel human but drive business (conduct commerce).
Consumer and enterprise simultaneously.
• Team must pair deep technical knowledge in NLP, AI and machine learning with
vertical business experience.
• Must intimate direct, custom relationships at scale.
• Consistent with the consumerization of enterprise SaaS.
17
18. 18
4) Effective Conversational Commerce Must Add
Value Beyond Just Being a ‘Stackless Interface’
• Price arbitrage, assisted selling, previously unavailable channel or way to convert
customers.
• Chat is the new search; must immediately get customers deep in the
application/company to find relevant information.
• Ability to close the transaction with the same seamless experience; this may
differ between platforms’ technical capabilities.
18
19. 19
5) Effective Conversational Commerce Often
Looks Internally within an Enterprise
• Using NLP in a non-customer-facing way can make employees more effective in
searching for requested information.
• Additional employee capacity drives better outward customer support and
better customer outcomes.
• Customer service is the marketing of the future; brands will struggle to be
competitive without an effective service layer.
19
20. 20
The Result of All This Is...
• Continued Democratization of Information
• Additional Friction Layers Dropped
• Approaching “One Place”
20
21. 21
And Finally, the Future!
• Your conversational searches reveal immediate answers (faster).
• Everyone has an effective personal assistant (more accessibility).
• Every online brand interaction has a conversational (bot) element.
• Your phone only has 3 apps!
– Phone app
– Social media
– Messaging
Maybe… it won’t even have a keyboard!
What might the world look like 10 years from today?
21
22. 22
Bee Partners’ Core Positions Include Application,
Handshake, and Infrastructure Layers
22
Find and book the perfect hotel room over a delightful
conversational experience
[Exited] The next generation of voice-driven and context-aware human-
computer interaction (HCI). The company has pioneered Speech Team as a
Service (STaaS) around its Deep Neural Network-based speech recognition
solution
A creative technology company, offering a language-based artificial
intelligence platform for sports fan engagement.
Solving EHR complexity with specialized clinical AI and NLP
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Looking Ahead…
We welcome introductions to experienced Founders with a deep vertical insights
who:
• have deep vertical domain expertise; strategic thinking about what this new UX
paradigm delivers.
• whose thinking is consistent with the 5 points of Bee’s thesis on effective
conversational commerce.
And of course... please use and evangelize Cohort, SnapTravel and StatMuse!
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