Strategic Mini-Summit - BCN
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The document outlines the agenda for a Barcelona Strategic Mini-Summit. The agenda includes introductions, a case study discussion, breakout group work, and presentations. Ground rules are established, including keeping cell phones off and ensuring equal participation. Abraham Maslow's hierarchy of needs and principles of self-actualization are referenced. The group will then work on relevant case studies, recap their discussions, and provide feedback and next steps to close out the meeting.
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The document describes a Strategy in a Day workshop and One Page Strategic Plan tool. The workshop is a facilitated one-day session that develops short, medium, and long-term strategic initiatives for an organization. The output is a One Page Strategic Plan that guarantees alignment, engagement, and commitment around strategic priorities. The plan breaks down strategies across five levels from corporate goals to individual team operational plans. The process aims to provide clarity, focus, alignment, motivation, and ownership to achieve business objectives.
bizbarcelona 2011 Workshop
The document outlines 7 keys to leadership development for building a scalable business: 1) Inspire employees with a clear core ideology, mission, vision, and values. 2) Engage employees through empowering language and shared experiences of success and failure. 3) Solve problems and make decisions decisively using root cause analysis. 4) Lead by example from the middle and empower employees. 5) Tell stories to convey experiences into applicable knowledge and paint a vivid picture of success. 6) Understand different viewpoints to achieve success and create a safe environment. 7) Teach employees through exploring successes and failures while communicating specifically and measurably.
E Health; Building Bridges - Bringing clinicians and patients closer through ...
The document discusses using social media in healthcare to bring clinicians and patients closer together. It outlines 3 objectives: spark awareness and understanding of social media's role in healthcare, challenge adoption of social media into practices, and share learning and practical approaches. Several case studies are presented, including one where social media helped accelerate diabetes education and empower patients by reducing A1C and BMI levels. The document suggests tools for social media at beginner, intermediate, and expert levels and emphasizes collaborative efforts.
E Health; Building Bridges - Bringing clinicians and patients closer through ...
The document discusses using social media in healthcare to build connections between clinicians and patients. It outlines 6 reasons why social media is relevant for practitioners, including a decrease in patients searching online and an increase in community. The document then provides tips for practitioners on adopting social media, including researching needs, validating ideas, developing a strategic plan, and measuring success over time. Examples are given of how social media has been used successfully in healthcare settings.
Customer Service
1) The document discusses a case study about addressing customer complaints and improving customer satisfaction.
2) It provides metrics on customer retention rates based on how customer problems and complaints are handled.
3) The key recommendation is to fix customer problems and complaints by getting to the root cause in order to improve the customer experience and increase the likelihood they will remain loyal customers and provide recommendations.
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E Health; Building Bridges - Bringing clinicians and patients closer through ...
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- 1. Barcelona Strategic Mini-Summits The Strategy Guy
- 2. Today’s Agenda Pulse Check Ground Rules Group Introductions Moderator Introduction Relevant Case Study Group Working Breakouts Group Recap & Presentations Feedback & Tools Individual Commitments Needs & Leads Pulse Check, Summary & Close
- 3. Pulse Check
- 4. Some Rules for Success Cell Phones OFF Equal Status Own Your Own Experience Be specific
- 5. Group Introduction Your Name Your Company / Organization Your Role Your Current Business Challenge to Overcome State One Passion
- 6. Moderator Introduction The Strategy Guy Productivity Transformation Human Capital Transformation
- 7. Guiding Principles “the execution of an idea is always more important than the brilliance of the thought… …and people will do something, including changing their behavior, if only it can be demonstrated that doing so is in their own best interests as defined by their own core values” Harvard Business Press
- 8. Human Hierarchy of Needs “there are moments of ecstasy which cannot be bought, cannot be guaranteed, cannot even be sought… …but one can set-up the conditions so that peak experiences are more likely, or one can perversely set up the conditions so that they are less likely” Abraham Maslow
- 10. Cash People Execution Strategy Pillars of Success Your Customers – Value Perception Your People – Value Perception
- 11. Growth Stimulants Extremely Ambitious Goals Communication Clarity Focus Globalization Innovation Opportunity Screening Closeness to Customer Employees Unity Leadership Growth Driven Funding Governance Systems Agility Purpose
- 12. The Entrepreneur
- 14. Self-actualization Esteem needs Belongingness & Love needs Safety needs Biological & Physiological needs
- 15. What should you measure?
- 17. Let’s Get To Work.. Relevant Case Studies Working Group Breakouts Group Recaps & Presentations
- 18. Feedback & Tools
- 20. & Leads..
- 21. Pulse Check
- 22. Twitter; @strategyguy E-mail; jc@jcduarte.com Blog; http://thestrategyguysite.com/ LinkedIn; http://www.linkedin.com/in/jcduarte
Editor's Notes
- Nuestrodesafíoescomogestionarcorrectamente en el holding, diferentesempresas con diferentesobjetivos, socios, etcRoque; Sales & concentration of sales on limited resources (possible management/people issue)Yannick; improving quality of the content on our sites (the listings agents are publishing with us) Pablo; we need to acquire more users (once a user has an account, they generally convert to paid accounts) and to either raise capital or gain more corporate clients, like MotorolaTomy; leaving my own startup --> reason: I am tired of my partner and his bad vibrations