The document discusses Blackboard's new Admin Console tool. It aims to help diagnose performance issues and plan for the future by providing historical metrics, actionable data, and insights from Blackboard's performance team. The current Admin Console lacks these capabilities. Blackboard's solution is to collect and visualize persisted metrics on elements like the Java Virtual Machine and Ehcache. The roadmap includes aggregating data, reporting on databases and application performance, providing analysis and alerts, correlating metrics to sizing guidance, and uploading data to the cloud. Feedback from attendees is sought to further improve the Admin Console.

1. DIAGNOSING PERFORMANCE
ISSUES AND PLANNING FOR THE
FUTURE WITH THE ADMIN
CONSOLE
Patrick Kee, Manager, Performance Engineering, Blackboard
Geoff Mower, Performance Engineer, Blackboard

2. ABOUT US
Patrick Kee
Manager, Performance Engineering
Blackboard
patrick.kee@blackboard.com
Developed for Blackboard for 6 years.
Useless Fact:

3. ABOUT US
Geoff Mower
Performance Engineer
Blackboard
geoff.mower@blackboard.com
Developed for/used Blackboard for 10 years.
Useless Fact: I spent my 21st birthday in the
Reno airport trying to get to Las Vegas.

4. WHAT WE ARE GOING
TO LEARN TODAY
• Introduction to the new Admin Console
• Understand what actions that can be taken
by using Admin Console.
• See the Admin Console road map and have
your voice heard.

5. OUR CHALLENGE
Admin Console 1.0 lacks...
• Historical data points
• Actionable metrics
• View of the entire environment
• Performance team's knowledge

6. ADMIN CONSOLE 1.0
Insert picture of old Admin Console 1.0

7. OUR SOLUTION
Picture of Java Virtual Machine page
visualization of persisted metrics

8. JAVA VIRTUAL MACHINE

9. EHCACHE
(insert EhCache Screen Shot)

10. CPU UTILIZATION

11. SCHEDULED TASKS
(Insert Scheduled Tasks Screen Shot)

12. TAKE ACTION
(List actions to be taken based on Admin
Console data)

13. HERE’S HOW WE USED
THE ADMIN CONSOLE
• Collect LEARN data
• ETL to a repository
• Monitor throughout the
development cycle.

14. HERE’S HOW WE USED
THE ADMIN CONSOLE

15. ROADMAP OVERVIEW -
DISCLAIMER
Statements regarding our product development
initiatives, including new products and future
product upgrades, updates or enhancements
represent our current intentions, but may be
modified, delayed or abandoned without prior
notice and there is no assurance that such
offering, upgrades, updates or functionality will
become available unless and until they have
been made generally available to our
customers.

16. ROADMAP OVERVIEW
• Collect and present imperative LEARN data
that would otherwise be lost to anonymity.
• Assist in avoiding outages
• Increase agility when responding to outages.
• Feed the decision making process dealing
with...
o Purchasing/Sizing
o Deployment

17. ROADMAP -
AGGREGATION
• Rollup 7 day raw data into aggregatio
(Insert mockup)
tatements regarding our product development initiatives, including new products and future product upgrades, updates or enhancements represent our current intentions, but may be modified,
delayed or abandoned without prior notice and there is no assurance that such offering, upgrades, updates or functionality wi ll become available unless and until they have been made generally
available to our customers.

18. ROADMAP - DATABASE
• Report on...
o DB configuration
o Out of date statistics
• Historically Trend...
o Waits
o Locking/Blocking
o SQL execution metrics
CPU utilization

19. ROADMAP - APPLICATION
PERFORMANCE
• Page performance
• Login action state response time
• Login throughput
• Throughput http request count
• (Insert login page)

20. ROADMAP - ANALYSIS &
ALERTS
• Example: JVM config guidance
• Example: Cache tuning
• (Insert mockup)
tatements regarding our product development initiatives, including new products and future product upgrades, updates or enhancements represent our current intentions, but may be modified,
delayed or abandoned without prior notice and there is no assurance that such offering, upgrades, updates or functionality wi ll become available unless and until they have been made generally
available to our customers.

21. ROADMAP - SIZING
• Performance metrics correlated to the Sizing
guide.
(insert mockup)
tatements regarding our product development initiatives, including new products and future product upgrades, updates or enhancements represent our current intentions, but may be modified,
delayed or abandoned without prior notice and there is no assurance that such offering, upgrades, updates or functionality wi ll become available unless and until they have been made generally
available to our customers.

22. ROADMAP - CLOUD
• B2 upload to Blackboard
o Performance metrics
o system configuration
tatements regarding our product development initiatives, including new products and future product upgrades, updates or enhancements represent our current intentions, but may be modified,
delayed or abandoned without prior notice and there is no assurance that such offering, upgrades, updates or functionality wi ll become available unless and until they have been made generally
available to our customers.

23. FEEDBACK
Ideas from the audience...

24. THANK YOU!
Patrick Kee
Manager, Performance Engineering
Blackboard
patrick.kee@blackboard.com
Geoff Mower
Performance Engineer
Blackboard
geoff.mower@blackboard.com