The document discusses several key competencies for effective workplace communication including basic, common, and core competencies. It emphasizes that communication must be clear, understandable, and efficient to achieve desired results and positively impact the work environment. Trust-building, self-disclosure, identifying individual strengths, and developing dependable relationships are important for collaboration and productivity. Upholding values like integrity, accountability, respect, and codes of conduct promotes positive behaviors and responsibilities. Occupational health and safety addresses workplace hazards through standards, personal protective equipment, hygiene practices, and hazard control. Duties for food service roles involve preparing dining areas, taking orders, promoting products, serving guests, handling concerns, and providing room service.

2. • BASIC COMPETENCIES
• COMMON COMPETENCIES
• CORE COMPETENCIES

3. Communication is sine qua non in a
business organization.
However, unintelligible and
entangled communication fails to
achieve the desired result and affect
work environment in an
organization.
Communication needs to be
effective and efficient for better and

5. • -Every individual should develop a level of trust
for each other in order to be reliable for each
other.
• -In order to build trust, the team can hold trust-
building talks during meetings every now and
then.
• Self-disclosure is a good strategy for establishing
trust with each other.
• -Learning how to open and share a little about
you to your teammates will give them a chance
to know you as a person.

6. • 0nce you start to trust each other as an important
member of the team, you will also become easily
dependent on each other. With this, a budding
relationship is established.
• -Each individual in a team has talents and
abilities that can contribute to a solid work
relationship which is needed to be productive in
the job.
• -As a team, members have to identify who excel
in technical expertise, who are keen in problem-
solving and decision-making, and who are adept
in active listening, giving good feedback, and
conflict resolution.

7. -No matter how big or small your company
is, values and ethics are important in the
workplace to:
• • Promote positive personal and
interpersonal behaviours
• Uphold fundamental responsibilities and
accountabilities; and
• Continuously improve and enhance upon
excellence and professionalism.

8. • Dedication- How hard an employee works, or how much effort
she puts forth, can go a long way.
• Integrity -An important aspect of workplace values and ethics
is integrity, or displaying honest behavior at all times.
• Accountability- Employees in all companies are expected to
be accountable for their actions and their assigned
responsibilities.
• -on time, not taking advantage of time allotted for breaks.
meeting deadlines, accepting responsibility when things go
wrong and willingly working toward a resolution of problems or
issues.
• -And sometimes it might mean working longer than planned to
see a project or task through to completion.
• -

9. • Collaboration
In almost every business, workplace values and ethics
consist of teamwork.
• Respect
Employee conduct is an integral aspect of workplace
values and ethics. Respectful behaviour honours the
dignity and contribution of each employee.
• Employee Code of Conduct
Every company should articulate its core values, define
expected behaviours that are both aspirational and
positive and also have its own specific rules on certain
types of conduct.

10. Occupational health and safety is concerned with addressing
many types of workplace hazards, such as:
• Chemicals
• Physical hazards
• Biological agents
• Psychological fallout
• Ergonomic issues-an applied science concerned with
designing and arranging things people use so that
the people and things interact most efficiently and
safely
• Accidents
• Occupational health and safety standards are in place to
mandate the removal, reduction, or replacement of job site
hazards.

11. • PPE- PERSONAL PROTECTIVE
EQUIPMENT
• PERSONAL HYGIENE PRACTICES-
• HAZARD RISK IDENTIFICATION AND
CONTROL

12. • DEVELOP AND UPDATE INDUSTRY
KNOWLEDGE
• OBSERVE WORKPLACE HYGIENE
PROCEDURES
• PERFORM COMPUTER
OPERATIONS
• PERFORM WORKPLACE SAFETY
PRACTICES

13. • PREPARE THE DINING ROOM/RESTAURANT AREA
FOR SERVICES
• WELCOME GUESTS AND TAKE FOOD AND
BEVERAGE ORDERS
• PROMOTE FOOD AND BEVERAGE PRODUCTS
• PROVIDE FOOD AND BEVERAGE SERVICES TO
GUESTS
• PROVIDE ROOM SERVICE
• RECEIVE AND HANDLE GUESTS GUEST’S
CONCERNS.